I was staying in Nashville for a couple weeks with a converted camper van, when suddenly I…read moredeveloped brake issues. I took it around to several places, and as soon as I talked to Chris I knew he was the man for the job. His knowledge of vehicles is outstanding, rivaling only his sociability. During my time with Precision Auto, Chris and Dennis were unbelievably hospitable to me, even while working with a staff shortage and a MURDER HORNET that inexplicably stung Dennis while he was working on my van (he continued with the job despite being stung 5 times - what a beast!) I was treated like family my entire time working with them. They even let me sit on the shop floor and watch the repair, and both stayed after hours to make sure my repair was done.

Went in and had my car taken care of within 24 hours + they had great communication. Pay in cash…read morefor a discount! They're trustworthy and kind

The staff was friendly and knowledgeable. They were very communicative and did a very thorough…read morecareful job. My husband is picky and his added requests were done without question!

Service was very good. I came in for an oil change. They couldn't do some services on my vehicle,…read morebut informed me on what needed to be serviced. They're not pushy, and won't force sales. The staff is very friendly and I recommend going here for quality and fast service.

Give this place five stars damn it ! Came in here expecting…read morethe regular, but Leslie went above and beyond to get me out of here safe Great place highly recommend this location

I showed up before open to ensure I would be at the front of line. Agent came out to see what I…read moreneeded. He went ahead and ordered battery so it would be good when they opened at 10. He made sure that my time was important. I did not expect or ask to be helped early. The employee took his own initiative to make this happen. Thank you

I can trust the folks at Terry's to be upfront and honest with me about my vehicle. They are…read morecourteous and keep me informed by text at every step of the way. I love that they take pics to show me what and why a repair is needed. They are the best! RO 103519

Still the best in Davidson County. Easy to schedule online. Professional team. Great service. RO…read more#104842

Horrible horrible horrible. Never will go here again. Went in for routine oil change left needing a…read morenew battery. And guess who the blame was put on????!! ME!!!! We love that right? Apparently when they first tested my battery it was bad...but no one told me that. Was given a whole list of recommendations and not once verbally or written was my battery being bad mentioned. Checked my invoice and what do u know it tested fine (pic below)! I went to leave and my car wouldn't start, they retested my battery and it came back bad (no shit lol). Tried to sell me on getting the battery replaced there, absolutely not. So here I am with a dead battery currently being replaced by triple a. You guys absolutely suck and I will never return. Yours truly, A loyal customer who never had issues in the PA/NJ region

Went in for a transmission flush, they didn't bolt my skid plate back on correctly. The next time I…read moregot on the road the plate fell off while I was on the interstate, leaving me stranded on I-40. It's never fallen off before or since, and the dealership said it was because the bolts weren't screwed in correctly. I filed a claim and after 3 weeks, the service center has called me back once while I was unavailable, and has otherwise been unreachable and unresponsive. Today, I found out that they'd denied my claim because they "reviewed the footage and it was installed correctly", despite pictures showing the pan having fallen off. My tow and repair cost me over $350 for this failed service, and I still have not gotten a refund for the service itself. Don't come to Valvoline--try a local spot like Polly's instead for people who actually know how bolts work!

Austin was our service representative and he really delivered. We were in a bind. He was able to…read morefix the issue get us a new set of tires on and well balanced, for a fair price and quick turnaround. I feel this was a good value for what we paid. And I really felt like they were being honest with me and not trying to sell me on things I did not need. So thank you.

I went here 2 weeks ago for a squeaking car. They gave me a list of a few things far that needed to…read morebe done. I called them and said I only wanted 1 thing. I come back to get me car and they did things I said I didn't want and when I asked them to take the things out I didn't want he said "well it's too late". They did not fix my original issue and I had to pay more for something that did not fix my issue. I would advise against this place!

I was traveling from Ky to Atlanta and my dash indicated transmission issues and recommended…read moreimmediate attention. Chat GPT recommended Phoenix. Upon arrival the intake person was very accommodating and helpful. It took about 5 hrs to repair my vehicle. They were very thorough in their explanations, showed me pictures, contacted my warranty company and their attention to customer service was beyond expection. I got hungry and asked for a place to walk to, to get food. The intake person, brought me 1/2 of his own sandwich, chips and yogurt as well as a comfy chair to sit outside and eat. Upon completion every person exceeded ALL my expectations toward a customer they'd probably never see again. I'm 74 and have been driving 58 years. NEVER have I ever seen such amazing customer service. Thank you to each and every one of you that assisted me so kindly and curterously. You guys were AMAZING! Cecilia Tucker

We needed to have our front windshield replaced while traveling from Virginia. The staff was very…read morecourteous both on Yelp and in person, and made sure they had the correct replacement. Our estimated wait time was three hours, but since we opted to wait, the job was done in under an hour! Yes, you might find a better price, but you won't find a more qualified and reliable company to do the job right the first time. Highly recommended.

I don't know how long they have been in business. They repair the transmission in my 53 Buick in…read more1965 and it work fine. Made several trips from Nashville to Louisville in 1966.

I had a few different issues with my car, one of which had been a mystery for months despite having…read morevisited two shops previously. Rachel at the front desk was refreshingly helpful, thorough, and straightforward explaining each step of the process (and even graciously talked me out of a service I had asked about but didn't need). After months of wondering if my car would ever run well again, I'm now thrilled with what feels like a new engine again. The labor rates are reasonable and the overall cost was lower than I expected. This will be my new go-to garage in Nashville.