We had an outstanding experience with Jordan and the entire team at L & L! From start to finish, they made the process of installing our new AC and furnace smooth, stress-free, and professional. Jordan took the time to explain everything clearly, answered all of our questions, and made sure we felt comfortable with the entire process. The crew was on time, respectful of our home, and worked efficiently to get everything installed and running perfectly. Before deciding, we cross-compared quotes and services from 15 different companies--and L & L stood out above the rest. They not only beat the competition on value but also explained things better than anyone else. Their transparency, clear breakdowns, and willingness to make sure we understood exactly what we were getting gave us full confidence in our decision. On top of that, their warranties are strong and gave us peace of mind knowing our investment is well-protected. Not only was the quality of the work excellent, but the people themselves were just great to work with--genuine, friendly, and clearly proud of what they do. It's rare to find a company that delivers both top-notch service and such a positive customer experience. If you're looking for reliable HVAC work, I can't recommend L & L enough. Jordan and the team really went above and beyond! read more

I used L & L in 2020 for a furnace/AC/hot water heater replacement. I was a little reluctant as they were the cheapest of the 4 estimates I got. They were professional, on time, and cleaned up thoroughly. I had no complaints. What prompted me to write this review was the service they provided to me recently. On the night of July 3rd, I noticed my AC wasn't working properly. I called at 8 am the next day and reported my problem to the answering service. To my surprise, I received a call minutes later. Their technician said he could be there in an hour or so. I was at work but offered to give him the garage code to get in my house. By 9:45 I received a text saying he had replaced the capacitor, and it was running fine. It was covered under the standard 5 year warranty and they didn't charge me a dime. This is very good service on any day, incredible on the 4th of July!! It was in the mid 90's that day, so it was nice to come home to a cool house. I highly recommend L & L read more

Worst customers service!!! The receptionist was very rude you asked her a question and she would respond back with a smart remark. We recently had one of are properties done and we wanted get more information what was done and we asked for the owner Larry and the receptionist said you will never talk to him. At that point it was so much we could talk from her that we hanged up. read more

I have had a wonderful experience with these folks! I was without heat for several days but once my insurance approved my claim and I called them they came out the next morning. I especially want to laud Blake and the two installers who came out this morning. If you want an honest, caring group of folks (hard to find nowadays) these are you people. read more

Plumber found a gas leak and Anthony from L&L came out to help solve the issue, due in part to the terrible set up of the condo owners. Anthony was prompt, knowledgeable and quick. On top of fixing the problem, he dealt with my terrible property management company, and was courteous and professional throughout. You can tell that he truly cares about his customers and his craft. 5 stars and highly recommend! read more

I've used L & L for many years now, for my home and also for rental properties. They were recommended by Ross Kaminsky on his 850 KOA radio show. They were great until recently. Fair pricing, great service, good advice. But sometimes a business grows because of a great reputation to a point that they are no longer able to maintain what got them the good reputation in the first place. I called L & L to service my furnace. The technician noted a leak on the supply line of my water heater. He explained that with the hard water in the area, the line would corrode from the inside, and it needed to be replaced. Somehow, he convinced me that it was a repair worth nearly $400. After all, this was the company that had treated me fairly for years and has a stellar reputation. Why should I doubt them? He cut out the copper and replaced it with a flexible line and new coupling. It took less than 30 minutes. As he was leaving, I asked him for the pipe he had cut out. He went to his truck, brought it back, gave it to me without a word, and left as quickly as he could, as if he didn't want to get busted for cheating me. There was no corrosion in the pipe. The old coupling had minor corrosion that could have been cleaned up. The repair was unnecessary. All that was needed was a cleaning, a new O-ring, and some teflon tape. I confirmed that with a couple of plumbers. The service manager, following up on my complaint, issued another lie about "parallel joints" or some other BS. In the end, he said, "You had a leak. You authorized a repair for the quoted price. Now it doesn't leak. End of story." Shame on me for falling for a lie. But shame on them for telling the lie. Use them if you must, but be very careful. Watch everything they say. Verify everything they propose and do. Don't use them for an emergency, because you won't have time to get second and third quotes. read more

Working with this company has been the worst experience. And I didn't even get them to fix my furnace. I have a new build that's 1.5 years old. L&L installed my furnace. 18 months later it's broken. Already doesn't say much about their quality or product. I try to call and schedule multiple times and am told next steps and no one follows through. I rearranged my work schedule to be home in the window they provided. No one showed. I called the office and was spoken to so rudely. Finally someone showed up 30 mins passed the time window and said he couldn't fix it. That I'd have to call and schedule another appt. The next day I schedule another appt and was told it will cost $450 for the labor on this part. I asked for an explanation of how they calculate labor costs and was told if they have to go to the warehouse to get a part, it cost $450. (Side note: we are under warranty so the part is "covered" the 450 is simply to pick up the part) I'm sorry... what?? It costs $450 to pick a part up and bring it to my house?? Where is this part?? No where in Denver is that far away to justify that price. So after being dealt with so rudely, ignored, and finally given ridiculous prices, I'm looking for a new company to work with. Good luck if you choose to go with L&L. read more

I do NOT recommend this company. after spending thousands of dollars less than 3 years ago. the last two summers I've had nothing but issues with my A/C they put in. it really took a crap two days ago I let them know it's under warranty- They want to charge me to come out & put me on a waiting list when I have kids & it's been 90+ inside my home. they don't care about people just money- SO unprofessional & unpleasant to work with. read more

Called for a cleaning..the tech was more of salesman..upsell this old furnace can't get it apart...this won't come off..etc...the 200$..cleaning was a feather duster and a small air tank...complained the whole time I said just put it back ill pay the house call. he told his boss I yelled @him..they sent another tech out who took it apart did a good job..it ran 3 days...still doesn't work!! Called to discuss with owner. No response.they wouldn't even send me a invoice after the payment... read more

I have always had good service from L & L in the past, but not this time. I called to schedule an appointment for a furnace tune up. I got a hold of the after hours answering service which took down my information and told me some one would give me a call back. Alexis called me on Friday and was able to schedule an appointment for Monday 11/21 from 9a - 11a. No one showed up and I never received a call with any updates from a tech or the company. Disappointed. read more

Discovered COLD air blowing from our heating vents at 1PM the snowy day before Thanksgiving (4 day weekend). A friend's realtor Joe Plutt recommended L&L Heating & Air by name. Melissa answered the phone promptly, listened to our situation, and explained the closest technician (Daniel Lewis-not the actor) was 20 minutes from our home on an involved boiler job. She called him, and he agreed to help us after completing his current project. Another contractor called us and explained that Rheem furnace parts are only available to Rheem-certified technicians, so I called back to confirm Daniel was Rheem certified (he is). Melissa allowed us to call Daniel to confirm he had Rheem parts with him, and Daniel proceeded to patiently listen to our furnace symptoms. He walked us through some of the possible problems upon request, and answered every one of our questions. The night before Thanksgiving, Daniel made a housecall in the snow at 5:30PM so that our pipes (and we) would not freeze over the long holiday weekend. What exceptional customer service. We will be contacting Daniel Lewis at L&L Heating & Air for our future furnace maintenance tune-ups, and will recommend Daniel personally for his 10 years of experience with L&L, his personable demeanor and helpful explanations, and his going above and beyond for his customers. Thankful for Daniel and L&L this Thanksgiving! =) read more

L & L Heating & Air Conditioning - Rheem Furnace Repair/Maintenance - Heating & Air Conditioning/HVAC Near Me - Parker, Colorado

It was easy to schedule an appointment and they came the following day after we called. The technician was very courteous and knew what he was doing. But, they are EXPENSIVE. They charged us $568 to replace the capacitor on our central AC unit that took 15 minutes! Out of curiosity, I called several HVAC companies (after the repair was done) to enquire about the cost. The estimates I was given were in the $235 and $425 range. So be ware, these guys are EXPENSIVE! read more

Larry has always helped me with my personal property as well as my rental properties. Guys show up and do honest good work. Very professional and easy to work with. read more

Very friendly staff, very responsive and on time. Technician did not try to oversell me and repaired my furnace quickly.

I used these folks a few years ago, they had a special on Furnace tune-up's, did an incredible job. Then I made an appointment for an Air Conditioner check-up, which was a total joke, Tech was probably 19 or 20, had a trainee with him. He did nothing, pulled off the side looked inside, then proceeded to lecture me about how I needed a new one, also made an incredible lie about the cost of coolant ($300.00 per pound). They then tried to sell me on a new unit. I later checked the price of coolant, was at that time from "$25.00 to $75.00 for 25 to 50 pounds). Stay away from L & L. read more

L&L heating is a terrific company.They have great prices and good people working with them. Sal Sorbara, their expert technician, is very knowledgeable and professional. I highly recommend the company for their integrity and for the people that are with the company. Irv Green read more

Terrible experience. Our AC was not working. Chris came out (2.5 hours late) and was able to see where some of the connections had slipped on the switchboard. He reconnected them and the unit started right up. After 3 days of running the AC nonstop, we still could not get our house temp below 76. I called and was told someone would contact me first thing Monday to get something scheduled. No one called. On Tuesday, I called again. They squeezed us in for that day. Our appointment time passed, so I called to get an ETA. We were not on the schedule. They contacted Chris who had just finished for the day and told him he needed to stop by. He walked through the door (2.5 hours late ...again) and said "You need a new furnace because I would not recommend replacing the blower in a unit that is 20 years old". Didn't even look at anything. Our furnace is only 7 years old and top quality. He then told us the problem was that our AC was 5ton and the furnace could only support 4ton. We were told by several sources that this was an honest company that doesn't try to screw you over. He sold us a new, bigger, better furnace (which we later found out was a different brand than our AC and would have caused even more problems). Turns out our AC is in fact a 4ton, and a bigger furnace would have made the problem worse, if not ruined, our AC unit. Fortunately I was able to get a refund on our deposit. I called twice asking to speak to the manager and was told both times "he is not available right now, and has several other things he needs to do first before he can talk to you." Turns out all we had to do was replace the evaporator... Moral of the story: Do your research, ALWAYS get a second opinion, and don't waste your time and money on this company. read more

When using this company, ask up front for pricing. if not, bait and switch coming your way. They quoted one price for trip fee and labor and then changed the labor rate when they found out the part was covered under warranty. I know companies mark up part prices, but marking up a $80 capacitor to $480, come on! read more

My girlfriend and I hired L&L to install an AC in her condo, a few months ago, and they were fantastic to work with. They put in extra time to find our existing line sets, despite the fact we weren't even sure if they existed, and ended up being able to save us both money and time! They were patient and helpful in figuring things out with the HOA even before they started the project. When it came to the actual install, the install team (Arturo Jr. and Sr. and another guy who's name is alluding me at the moment) was great and took care of everything while keeping us in the loop about what they were doing. I'd highly recommend L&L to anyone and will definitely use them again in the future. read more

Scam alert!!! Call someone else! I hired L&L to certify my furnace and A/C to sell my house. My buyer's agent referred me to them and said they had a $199 deal to service both systems. I verified this deal when calling to set the appointment. The technician cleaned and inspected the furnace with no problem. Then he looked at my A/C for about 2 minutes and said he couldn't certify it because it wasn't fully charged, meaning there was a leak somewhere. He then told me it would be cheaper to replace the whole system instead of adding more coolant because of the age of my A/C, although he couldn't tell me how old it was. ?? So he didn't bother cleaning the A/C since he was trying to sell me a new one, and said they would credit me $100 or so towards a new system. Disappointed, I gave him a check for $199 and he said I would get an invoice emailed to me. I never heard from L&L after that. I never received an invoice for the money I gave them, nor did I get anything in writing to show my furnace was serviced. Thank God I decided to get a second opinion! My A/C was gushing out cold air, it seemed so extreme to buy a whole new system. Pasterkamp came out the next week and spent a great deal of time examining both systems, keeping a written record of everything they did. Not only did their numbers prove that my A/C was working well, it wasn't even low on coolant! What a relief and what a money saver! I called L&L to request a partial refund since no service was performed on my A/C yet I paid for a cleaning and inspection of it. The guy there claimed they had no such deal for servicing both systems and he'd look into it. I never heard back. I still haven't received an invoice or anything in writing from them either. What con artists!! They tried to sell me a new air conditioning system when there was nothing wrong with mine! Do yourself a favor, call Pasterkamp, call anyone else. But stay far away from L&L! read more

They did not tell me in advance that they charge a $139 call-out fee. I would not have scheduled an appointment if I had known.

I have used L&L twice and both times have been great experiences. The first time I used them was when I moved in and my A/C stopped working and they were the company that the warranty was with. I was impressed with their customer service so I used them again when my furnace stopped blowing hot air. Both times I received prompt turnaround and both times Dylan came out to handle the repairs. Dylan is friendly and knowledgeable and takes the time to explain things. The first visit was a warrantied repair so it was free. The second time was a broken gas valve so it was a bit more pricey, but still fair. While I hope I don't have anymore significant repairs needed in the near future, I would definitely use L&L again if/when there are as well as for basic maintenance and cleaning. read more

Sebastian was GREAT! He was prompt and hooked up our swamp cooler in no time. There was a hole in the water line and Sebastian was able to fix it and get us back to normal. He was courteous and cleaned up everything after he fixed the line. read more

We were selling my fiancee's condo and were in a bind: the A/C wasn't working and we had some other systems needs, with only days before showings were to start. Called around town and was barley able to talk to anyone, and those that did answer the phone quoted me a wait time of weeks. Not what I was hoping for. L&L was different. They picked up the phone each time I called, and the lady answering my call was always friendly and helpful. Even better, they were able to send someone out in a couple days. The repair guy (I think his name was Dylan...I'm so bad with names), was equally friendly and helpful. Not once did he try to get us to do something beyond what was necessary. He understood our situation and came up with the perfect solutions to fix our issues. He even found another issue that we overlooked and was able to fix it perfectly. He was professional, knowledgeable, and friendly - definitely trust him for future needs. Great experience all around, and prices were very reasonable too. Definitely recommend. read more

If you want a company that stands by their customer satisfaction, you don't need to look any further. Phil made sure I understood what was happening with my current furnace and what they could do to fix it as well as give me suggestions on a new furnace only upon my request. He was not pushy, very knowledgeable and very helpful in the entire process. I had them install both a new furnace and AC unit and Abel and his crew was very courteous, quick and made sure everything was working and I was satisfied when they finished. I will be letting my friends know who to call if they need any heating and cooling services. Great experience!! read more

I had a great experience with L&L fixing my heating issues in my condo. Mickey initially came out to diagnose why my heat was no longer working. It was blowing out cold air. He spent a good solid couple of hours performing diagnostics and making sure he found the issues. He did a good job of explaining how my heater worked (It's a combo AC/Heat unit in the ceiling, the heat works off of it's own hot water loop from the water heater), and explained how the fan controller and water pump appeared to be the issues. He gave me a quote to have them return to do the work. I mulled it over a bit and decided to proceed. So a couple of weeks later, I had Marcus come out to perform the repairs. Marcus found that he did not actually have to replace the entire pump, and only needed to replace a cartridge. The fan controller still needed replacing, so he performed this work. Altogether, this brought the total down by $300 from what the original quote had been. I appreciate how honest Marcus was. Although the heating unit itself was fixed, it was still starved for hot water. Marcus did some more investigating and determined that there were corroded nipples (attaching pipes to water heater) and pipes on the lines from the hot water heater supplying the heater. As it is an extremely old water heater, he said he could attempt to replace the nipples and pipes but depending on how badly corroded, and the age of the hot water heater, no guarantee he could do so. Decided to at least give it a try. Had Marcus back out yesterday. He was able to replace the pipes and nipples, and he showed me the old pipes which were easily 95-100% clogged. With this repair, the heater is now working perfectly. I will be using L&L for any repair work needed in the future. I appreciate the honesty and integrity, their accurate diagnosis of the issues, and their care when they arrived, both wearing shoe covers while in the condo. Spending time to diagnose and perform their work, all while communicating to me, and teaching me about how the system worked. Reasonable pricing quotes that include parts and labor. L&L will be my go-to. read more

We had no heat upstairs with our furnace. Called and made an appt for them to come out next day (could have done same day after hours) and they showed up early; had it fixed and was very reasonable on pricing. They became my go to person for servicing. Thank you!! read more

L&L was awesome to work with! Jeff Elder was my point of contact and out of all the places I reached out to Jeff was by far the fastest to get back to me (same day response). He came to my house the same week we spoke to scope the workload and had a quote to me the following week. The installation crew (Abel and his team) were incredible. They had A LOT of work to do in my crawl space and they were friendly, informative and thorough. I was very impressed and even recommended L&L to a friend. My friend spoke with Jeff and had AC in their place within a week. These guys are awesome!!! read more

I chose this company to fix a broken humidifier because of their high ratings on Google and Yelp. I originally called on a Thursday and scheduled a Friday appointment between 3:30-4:30PM. They did not show up in this timeframe. I ended up calling them after 5PM to see if they were still planning to come and had to speak with their after-hours answering service. The answering service apologized and said they'd forward my message to the on-call tech (Terry) who would call me back inside of ten minutes. In the next hour, I received three calls back from the answering service asking if I'd yet received word from Terry. I advised that I hadn't, and he finally called around 6:30 to say that he didn't have the parts needed for the repair so he asked if we could reschedule to Saturday morning between 10:00 and 10:30. I accepted the appointment. Saturday morning was a repeat of Friday night. I heard nothing from Terry so I decided to call back to the cell he called me from on Friday night and asked if he was still coming. He said "Not at this point, no." He asked to again reschedule to Monday and I declined as I will look elsewhere to a company that will actually show up when they are scheduled. I can understand missing an appointment window, but it should be routine to call and let the customer know you aren't going to make it. In both cases, I had to call to find anything out. I'd recommend staying away from this company if you value your time. read more

L & L Heating & Air Conditioning, Inc. There was no window of time. There was an appointment time, and Dillon showed up right on schedule. We had our two air conditioning units tuned up for LESS THAN ONE THIRD of what the big guys wanted to charge us. We always use this company. Reliable, crazy-reasonably priced, and what more could you possibly want? We HIGHLY recommend them! read more

Called them 6/16/16 and spoke to Alan. I requested for someone to come out to provide an estimate for a new HVAC system. Agreed on time and was told someone will be there to provide me an estimate on 6/17/16 @ 2pm; I took 1/2 day off from the office in anticipation of our appointment. No one shows up and no courtesy call or whatsoever on our day of appoinment. I called L&L at 3pm and spoke to Alan again. Says he will get back to me and by 5pm no call. Blatant disregard and disrespectful of my time. I took time off from the office for nothing. read more

I moved into a new home, needed a gas line installed. Called and was told I'd hear on Monday. Called back Tuesday, was told I'd hear that day. Called someone else on Wednesday. I understand that they may not run gas lines, but let me know so that I can move on. read more

I am a real estate agent and I had a listing client that needed to have a furnace inspected for the sale of his home. The first company I called said "I think the heat exchanger has a problem...you will need a new furnace." Since "I think" is not an acceptable reason for me to ask my client to spend a lot of money I called Larry and L & L, who apparently I should have called first. He went out THAT DAY and inspected the furnace. He was able to explain and show me what was wrong and then quoted me a price for a new furnace on the spot that was $500 less than the other guy and included the permit fees! Everything was installed and inspected in plenty of time for our closing. Great guy, great company. I highly recommend them. read more

I set an appointment for a Friday, but once they had not shown up to arrive 2 hours after scheduled date, I called the main office. They let me know the technician should give me a call with an explanation. He called me in 15 minutes saying he did not notice my appointment on the schedule and was very sorry. We worked to reschedule on Monday first thing. On Monday, he was not showing up again, so I called their office, but they said that there was no scheduled appointment. I explained my situation of what happened, so they explained they would have the technician call me to work it out that day. The next day passes, and I still continued not to hear anything so I called back again. They explained to me that I was on the list of people being called to so I had to wait. This continued on and on until finally I had to call another company to get the work done. read more

After an unfortunate experience with another heating company, I called Larry for a second opinion. He correctly diagnosed the problem within 5 minutes (the other heating company came out time after time and didn't fix the right problem). His quotes were reasonable and his crews were great. Thank you for getting us our heat back in the middle of winter! read more

I agree with Bryn's review. Have to share my experience with L&L Heating. I had called L&L on 12/23/17 since my furnace went out with no heat right before Christmas. The service technician provided seemed inexperienced, lack of knowledge with no sense of urgency. My estimate to repair arrived on 1/9/18 which is 17 days later after service call. L&L advertises that it treats its customer like family, I will have to disagree since I would not leave my family without heat in the middle of winter for 17 days. The recommended repair was of course was to replace the furnace which seemed odd since the unit was not that old. Based on the sketchy evaluation of the issue, I was able to reach another HVAC contractor to resolve and fix the issue immediately even through Christmas. Fast forward to August 2018 and I received a call informing me that I have a balance and it is going to go to a collection agency. I spoke to the manager, shared my experience and frustration but he still wanted to me pay for the service call. Be aware that you are not treated like a family member, you are treated like a dollar sign. Customer satisfaction and quality service is not a priority with L&L. Leaving a customer without heat in the middle of winter over Christmas is not acceptable service for any family. Terrible, frustrating experience and would not recommend. Amazed that my service was in December 2017 and I had to make a payment in August 2018 for a subpar work/evaluation. read more

I needed a replacement furnace and wanted central AC in a house that did not have it before. After getting 4 estimates, I went with L&L for their estimate of $6900. Other bids ranged from $9k to $12k for my little 1200 sq ft house. Their guys showed up when promised, installed everything, showed me how it worked, where to change the filter, how to set the new thermostat, etc. And then (this part is very important to me), they presented me with a bill for the exact amount of the estimate. No surprise charges or special disposal fees they forgot to mention. The system is working great and I'm very happy with it. read more

They installed a new furnace and A/C for me last summer. This was a replacement furnace but new A/C. They did a great job and after its first winter and first summer I can still say I'm a satisfied customer. read more

Bryan was great! Very willing to do what it took to get our heat on & provided great service. Bryan gave us a contact # for questions & if our heat went out or something came up. Bryan's excellent service, prompted us to sign a year service contract with L & L. Bryan worked hard & communicated what needed to be done immediately & did not charge us until he knew our furnace was cleaned, repaired & working to our satisfaction! A true professional! And to think we heard your ad on a radio show! read more

Had a great experience with L&L replacing a 42 year old Rooftop Unit (RTU). This contains the furnace and air conditioning unit and requires a crane to get the old unit off of the roof and the new unit onto the roof. Phil, who came out to bid the job, was professional and knowledgable about the different options. He gave me the model number and specs of the unit he was proposing to put in so that I could compare it against other units from other manufacturers and other bids. He was easy to work with and quickly answered my questions both by text and by email. L&L's bid wasn't the highest or lowest one, but it was the one with the best value, we thought. The lower priced bid was definitely a lower end unit, with shorter warranty, and the highest priced bid was an older model from the same manufacturer (Lennox), so we went with L&L. Communication before install day was excellent, with Phil coordinating the crane, RTU delivery, and installers. Everybody came together on time, and the installation team of Arturo Sr. and Arturo Jr. were fantastic. The old RTU came out quickly, and the Arturos quickly had the new RTU in place and running well. I would choose L&L again for future HVAC work. They were quick, well-priced, and did the job in a complete and efficient manner. I delayed putting in this review for a few weeks to make sure everything was running well, and it is! read more