This gym is amazing, the equipments are all new and environment is great! The staff is also very helpful and friendly! Super recommend!

Jose at LA Fitness is the definition of a 21st century scammer. I went in to cancel my membership, and instead of handling it honestly, he convinced me to stay by offering a "promotion" -- the same plan with a guest included for cheaper. He specifically told me the guest privilege would be part of the deal. That was a lie. After I signed the promotion, I was later told I had to pay a $45 fee plus an additional $20 per month to have the guest -- something he never disclosed upfront. He misrepresented the entire offer just to keep the membership active. Months later, nothing has been fixed. Every time I go into LA Fitness, I have to explain the situation all over again and ask for Jose. It's frustrating and embarrassing. When I confronted him in front of others, he acknowledged what he did and promised he would fix it. More empty promises. He has ignored my calls for months. Whenever I call and ask for him, I'm told he's "busy" and that he'll call me back. That call never happens. This is dishonest, unprofessional behavior from someone in a management position. Customers should not be misled just to close a deal. If you care about transparency and integrity, be very cautious dealing with Jose and this LA fitness. read more

This LA fitness one of my preferred locations. I like how that they have racquetball courts here. I usually go late at night and the crowd here is not as big as the East Irvine one at Woodbury Town center. I like the high ceilings and open feel. read more

Been coming here for over three years and when it came signing up again they tried to increase my membership from $28 a month to $40. I showed them a email from Crunch fitness. Offering $ 35 for unlimited guest and classes. Sad to say they will not compete for your business. I got offered a lower cost at the cross roads and the agent refused to even match their pricing which is another LA fitness. With how everything cost much more now, I can't see the reason to stay here anymore. read more

I should have known from the previous comment not to go there. I signed up today and was told that if you sign up online, you charge one dollar as a membership fee. When I processed everything, it was my bad luck that I did not see how much I was getting arrested. My credit card showed $68 instead of $11. I called and spoke with the store manager, Michele; she said we made a mistake, and you will be paying $68. I am very disappointed in their business practices, which involve lying and deceit. When I ask her for her corporate office, she said I don't know where it is located. It's impossible for someone not to know where their Covid office located because they're good for training there. read more

Came in with my friend heard about this place and honestly I went to the crossroads location had a horrible experience with the sales team super pushy and lying about prices. My friend said to come to Michelson I met Dominic and was so refreshing. Completely honest and helped me with my goals suggesting what makes sense. I ended up joining and feel happy at this location. Thank you Dominic, you're truly a great guy! Everyone do yourself a favor and ask for him! read more

Wanted to try out this gym since my husband and I recently moved here. Went in with our guest passes and they asked us to sit and wait for a sales rep. We were waiting 20 minutes and decided to walk out - apparently our time isn't valuable to them. They lost their chance of us signing up for a membership there. read more

I am still waiting for someone from corporate to call me back. I have never in my life have dealt with such unprofessionalism and shadiness. DO NOT go here, they will overcharge your card, mess with your membership without notifying you, and they will do anything to close a deal. They are shady, pushy and immature. Drew was the original sales rep who messed up my account from the beginning, his co worker Cena added to the mess and no one has been able to help me clear this, read more

WARNING, WARNING !! BE ALERT !! Please be careful do not sign any contract on L.A. FITNESS IN DIAMOND BAR.CA they just want your money and will not provide a professional instructor, giving you all kind of excuses, even the new employees they quit after a month or two, also if you want to cancel they will not let you, and will continue charging your credit card. And if you put a stop on the payments then they will send you to collection also to harm your credit record. Bunch of liars. read more

Run down old gym features in an upscale area old bathrooms and the racquetball courts are terrible.

Miguel was so helpful and accommodating! Clean, well-equipped gym with friendly staff and great classes--perfect for all levels!

BEWARE of LA FITNESS CONTRACTS I was offered a personal training session with my renewal of club membership which was very good . I was then presented with a contract (for personal training) to sign on a screen which I could not read. I asked for a hard copy with the numbers that were discussed so I could be clear on specific terms of contract . This was met with resistance. When I said I would not proceed without a hard copy I was finally reluctantly given a blank template contract form to read devoid of costs discussed. This felt deceptive. After I read carefully the blank template contract I found it had very concerning terms including the difficulty of cancellation and automatic renewal I then reviewed several lawsuits filed against LA fitness including a 2023 class action lawsuit claiming deceptive predatory contract practices. Amongst lawsuit details was the practice of having clients sign contracts on a screen without being given a hard copy of specific terms so that there was not full transparency of terms. Also the BBB has many and recent complaints revolving around difficulty cancelling contracts, automatic billing after cancellation and deceptive contract practices. I would caution anyone signing a LA FITNESS contract to get a hard copy of contract before signing and to review the lawsuits and BBB complaints first. read more

I had a pleasant experience with the sales team and I honestly did not expect that. Jacob and Andrew went out of their way to find a deal that works for us, and my wife and I agreed it was good. The gym is also spacious and clean, so I highly recommend the place. read more

5 stars. Assad the fitness director did an Amazing job! He was very nice and personable. He really cares about his clients and did a full assessment of my goals, current fitness health and customizing a plan. Great experience and highly recommended. read more

I love this gym! Super happy I joined. I really didn't want to because I wasn't sure how often I would go. But they have stair masters and that alone makes it worth it. I figured if I go at min once a week then it more than pays for itself. The facility is clean, there's never too many people on the floor and of course the parking makes it a breeze. Ask for Jessy. He's awesome! read more

The other day my headphone charging case went missing, I looked around the gym and couldn't find them. Unfortunately they were my only pair I owned and I notified Autumn who worked at the front desk about if anyone turned them in but no signs for them. The next day I came into the gym to get a pump and I was greeted by Autumn with a big beautiful smile, she immediately told me with excitement that they were found and she held onto them until she can give them to me in person. Thank you so much Autumn, I really appreciate it! LA Fitness please give this girl a raise because she is the real MVP there! read more

No star just had to put one, worse service ever they take your credit card and they keep charging it without your permission and when I confronted the manager Robert he said I can't refund it I'll give you three months pass since it was $163 I accepted then they charge me again for Pilates and he said the same thing I had him write it and sign on a paper since I had to freeze my account for my back injury I go back in two months to find only manger Robert was fired and they had a new manager Andrew he promised he will help me and gave me a pass to enter the gym just so I can attend Pilates, after one month pass he tells me call corporate he can't do anything which I did I spoke to Juan and he promised to help me after another month he tells me Robert is no longer with us we don't need to honor his words, after all that time wasted my account was active and I was getting charged and the mangers didn't even see that and they gave me passes to enter that's how professional they are I was charged three months while I'm going from one person to another to solve my first matter, I had to argue with them they returned the three months charges, I gave up at the end and told corporate that I'll take my proof to the court the next day Jacob calls me from the location and promised he will give me what the Old manager promised I went to vacation and after one month I see they charged one $99 for Pilates when me and my husband account frozen, I go personally to the gym the new manager goes yea your right they shouldn't charged you but I'm sorry can't give you back your money I called my credit card and informed them and I spoke to Jacob he didn't even look in to my matter he had no clue when I asked him one month wasn't enough for him, on top of it his rude he goes Robert is no longer the manager I don't have to help you with this. They wasted more than 6 months at the end they can't another person from corporate promised to help Christoper. He laid and laid I'm done I'll just go to county get my money back I have a hand written and sign by there employee plus why LA fitness hire young unprofessional no experience managers to run a place that we go to workout not deal with there mistakes and same thing happen to my sister my niece and friend shame on you read more

This should easily be a 5 star facility. However, they play the most ghetto, gangster music, which doesn't apply to 95% of the members. People go here to get Away from Santa Ana. Stop catering to the lowest denominator, and instead maintain a civilized standard befitting a beautiful facility in Irvine. read more

Hey LA Fitness Corporate, I know it has been a minute. I meant to respond sooner but I've been super busy and I just now saw you on my cc statement again. I thought we decided this wasn't gonna work out (no pun intended). I tried to end things in a nice way. Like I didn't trash you to my friends or ghost. I actually called to tell you it was over and why. That's the Bitsy deluxe breakup package. Super rare. ...and I thought we were good when you said you'd give the charges back that I left at your place. But then I see you low-key creeping on my Visa - no refund and and another charge! Not cool so I have to Taylor Swift you. Is it a lot of $? No. Didja earn it? Also no. You're blocked. Suggestion: Use the cash you get ripping people off via autopay to staff the call center on weekends so I don't have to wait until Monday to tell you to GFY. So done. -Bitsy read more

Honestly call corporate to deal with anyone. I'm sorry I had to be sour but these managers will have you running around like a chicken w out a head just to cancel. Spoke to a lovely woman who helped me out and reassured my cancellation. I appreciate her so much and should've just called here to begin with but like I said they'll have you going crazy just to cancel. Bless the woman who helped me today. read more

Great gym. Diana helped me get signed up, and she was awesome. Highly recommend the gym and staff.

spoke with dominic, was of great help! would recommend this gym to anyone was easy to set up.

In town for the week checked this spot out to maintain my fitness schedule , Drew helped me sign up for my pass and get situated. This gym has everything you need to maintain you fitness routine . Definitely recommend it !!!!! read more

worst experience ever! please don't sign anything don't trust them, they told me you have one day free for personal training to know if you want get it or not, at first I told them I can just sign for one month because I would go out of country they told me you can and then I trust them I signed too many paper and I wasn't at USA I saw my visa charged for second session even though I told them please freeze my account I cant come for 2 more months they didn't freeze they keeping charge my credit card I talked with manger they couldn't help me they passed me to customer service and the worst costumer service ever he didn't hear what am I saying the only thing he said about money he said we couldn't cancel your personal trainer we can't do nothing for you because you sign for 6 months I told him I trust you guys I told them I want this session just for one month by the way they are fraud and I don't want to back this company again the worst gym I have ever went read more

Needed an adjustment to my membership an Martin, the GM here, stood on his head to help me out. The gym itself is spacious and modern with ample equipment. It's also clean. I get a great workout here. read more

do not trust the sales people. they will tell you one thing and then when you call to sign up, it is not what was verbally agreed. make sure you read the contract and if don't agree after you signed (which you don't get to read while they sign you up over the phone), you only have 5 business days to cancel. read more

Just had my first training session with Juhan. Great session. He knows what he is doing and didn't over due my first session. Highly recommend him as a personal trainer! read more

Pros: relatively clean facility Decent equipment in the functional fitness area (echo bike, assault bike, concept 2 ski/rower) cheap electric charging in the parking structure Cons: Only 3 squat racks Biggest con: Political propaganda on the TVs. Stop playing Fox everywhere. read more

The manager, Robert, is super friendly and very helpful. The gym is really big and surprisingly not crowded considering it's January. Lots of good equipment and friendly front desk staff! read more

They have trainers at this gym that do an amazing job explaining everything to you to make sure you feel very comfortable about your workout. I have been a little self-conscious about my weight because I have not been working out over the last few years and the trainers at this place were very patient and they did a really good job making me feel comfortable and for that I really appreciate it. They did not body shame me and they did not make me feel inferior. They did a great job of listening me and teach me all the proper ways to work out to make sure I was able to hit my fitness goals read more

The biggest problem with this LA Fitness is they don't enforce the mask rule. Now you know why Covid spreads! I'd say today, 1/3 of the people weren't wearing masks. And, I'm not talking about the people on bikes or treadmills where they need to breathe hard....Just people walking around. Technically, it's the law, but they don't seem to care. read more

I went into LA fitness on a membership that bought online mistakenly for a different club location and was denied entrance at the door. Noticing I was distressed A salesperson named GERMAN bent over backwards to help me navigate the mess that I had gotten myself into! He was just so gracious and professional and I managed to get a better deal on my way out then I thought I had on my way in! I recommend this gentleman HIGHLY! read more

Signed up about a week ago now, I really wanted to give this facility and the staff the credit it deserves. First of all, it's not only the cleanest LA fitness I've been to, it's the cleanest gym I've ever seen. The front desk staff always greets you with a friendly smile, clearly they were trained properly. Robert, the guy who signed me up, was an absolute pleasure to do business with. He walked me through every step of the contract. I've been to many gyms and I always walk away feeling like the sales associate is hiding something from me. Way to go Robert! I wish every gym had someone like him in it! As for the equipment, it's top notch. All new equipment and a great workout environment! read more

Great clean gym, good customer service. I really enjoy this gym I'd highly recommend it

I have been going to this LA fitness for around 4 months now and the staff is super friendly, I especially love Larissa at the front desk. She always greets me with a smile and a towel. Thank you for making me feel welcomed. read more

great service very helpful, got us what we needed quickly and more. Workers were kind patient and friendly.

A horrible and crappy company. Tried them 20 year ago and was ripped off when I was young and naive, by these scamming predators. Now, older, tried them again, got trapped into a 3-year contract. Place is always dirty and disgusting, patrons are also low-class. When machines are broken they don't fix them. I literally stopped using my membership and started elsewhere, even though I am going to have to forfeit/lose my pre-paid dues. I had purchased a membership which allowed me to use multiple locations, so I have been to almost over 20 locations in California. I hope these people go out of business soon, as they don't give a crap about you after you buy their membership. Not worth it. CHEAP BUT you get what you pay for. read more

Been going to this LA Fitness for around 5 years now. The facility is always clean and the employees are very friendly and welcoming. Does get busy on the weekdays, but I am not surprised because of the location and it being a Signature club facility. I definitely want to shout out Larissa at the front. She is always so friendly and always makes me feel welcome. I always bring friends since I have the bring 2 guest membership and she always recognizes my friends and makes sure they are welcome. Thank you Larissa for being such a nice and awesome person. read more

Kumayl was such a great help! Such a clean and good workout environment, highly recommend.

Never sign a contract with this company. My biggest regret is that I will miss my trainer. He was great. 7 months into my contract I had to stop working and going to the gym because I couldn't put any weight on my right foot. Because I was temporarily out of my income I asked them to stop payment until I was able to get back on my feet. All I need is 2 months until I'm able to work again. Corporate said I was under contract and they would not stop billing me even though I didn't have the money to pay them. Now I am in financial trouble because of their policy. They don't care if you're injured. They don't care. The only thing I can do is to let the public know that they should never sign a contract with this company read more