Unfortunately I cannot recommend this business. My first experience with Love and Leashes was very good. I adopted a pup with the help of two very nice and helpful employees. My second experience was terrible. After my puppy was killed while with me on leash by a reckless driver, I later returned to L&L to look for a new baby. Different set of employees, and both my nephew and I were shocked that one of them seemed to blame me for my puppy being killed. He was rude, insensitive to the circumstance, and he did all he could to throw up roadblocks to helping me. He was an expressionless jerk who had zero empathy or professionalism. I contacted the manager about this, and though she three times promised to call me back, she never did. This is heartless behavior for a place that is supposed to be doing good. I will never go back to that place again. The only reason this is not a 1-star review is because my first experience with them was good. That appears to have been an anomaly. I adopted a pup from Best Friends West LA, which I cannot recommend enough. read more

We adopted our dog, Toto, from them back in August. They bring dogs from West LA shelter every morning, except Tuesday. The dogs stay at the healthy spot all day. The place is clean and inviting and the animals are in great care. Toto was a great fit for us, we fostered him for a few weeks until we decided to adopt him. Happy to know he was in good hands before we got him! read more

LA Love & Leashes - Animal Shelters Near Me - Los Angeles, California

Came to this place over the weekend. Finally into the "Get a dog mode" so had seen this place existed at the Westside Pavillions mall but when I showed up it was closed down. Luckily we kept searching and found out this is their new location. Showed up and were introduced to the doggies they have available for adoption right now. They didn't have much but its understandable being they had just moved in a month ago. However the store itself was a real nice size and they had so many animal supplies that looks like a great one-stop shop for items. I was told about their adoption plan and everything seems good. I would recommend this place for sure to everyone in the market to adopt. Looks like for now you need to keep up with their FB page to check on new arriving animals for adoption. I will be back here for sure. read more

LA Love & Leashes - Back entrance - Animal Shelters Near Me - Los Angeles, California

Such an awesome experience. Protocol is laid out extremely well via email and their website, and the staff is incredible friendly and knowledgeable. They also do an excellent job with communication and follow-up. Great IG account too that keeps everyone extremely up to date on the cats and dogs they have on location for scheduling visits and adoptions. Highly recommend if you're looking to adopt. read more

so place is in a mall?! hidden off in a corner. i wanted to enter the door was locked and no one was there.. uhh ok? only 2 dogs were in the place they had the look on their face as like help me! get me outta here!! im wondering what was going on and if the animals get enough care. read more

My mother's little emotional support dog passed away just before Thanksgiving. COVID has made the isolation she's feeling very difficult so our search for a new companion began rather quickly. I saw a sweet little dog on Petharbor and contacted the West LA Animal Shelter and they referred me to LA Love and Leashes. I must say that the entire process of communicating with LA Love and Leashes was seamless. The website is very clear and they take the time to provide all the details of how they've adapted for COVID, as well as little bios for each animal. Check out their Instagram account. I was able to show my mother extra photos and even a video of the dog we wanted to meet. They got back to me very quickly after we submitted the application. We arranged a time to meet the dog and I brought my mother in. They require that you bring masks AND gloves so don't forget them! My mother fell in love with the dog and after finishing up some paperwork our search for a new companion for my mother ended. The entire experience was so positive. They really care about placing their animals with the right people. Their adoption fees are the same as the city which is 3 or sometimes 4 times less expensive than other shelters in the city who charge upwards of $400 for their fees. We decided to also give a donation on top of the regular fee because we saved so much money and had such an amazing experience. 5/5 would recommend to anyone searching for a new furry friend. read more

LA Love & Leashes - Adopting the COVID safe way! - Animal Shelters Near Me - Los Angeles, California

Jody was extremely rude and refused to schedule me. I talked to 3 employees and was turned away individually by each of them but 1 who didn't say anything. Very disappointing, all I wanted was to adopt a small dog. Guess that's what you get at shopping center adoption stores. Very sad :( read more

LA Love & Leashes - Animal Shelters Near Me - Los Angeles, California

I adopted my sweet dog from them 3 yrs. ago. They work with the LA animal shelters. Fees are nominal. I highly recommend them.

I got 2 dogs from Love and Leashes since 2014, and both became my best friends. Lots of cute, well-behaved dogs are available. They are the best... LAL is diligent about screening adoptive parents (people) to make sure their dogs go to good homes. read more

LA Love & Leashes - My dog Winston - Animal Shelters Near Me - Los Angeles, California

Love my Charlotte, formerly known as "Dolce" she is an 9 year old min pin mix. Can't imagine life before her! Loved our experience with LA love and leashes. They were super helpful and supportive. I received quite a few nice goodies and discounts with her adoption as well. She's the love of our lives. read more

LA Love & Leashes - Animal Shelters Near Me - Los Angeles, California

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Evil glare... That's how I walked by this storefront located inside the Westside Pavilion before I realized that this WASN'T a pet shop but instead, a "shelter shop" existing to provide greater exposure for the overwhelmed animal shelters of LA. (Immediate heart melting...) * YES - Few dogs and cats in circulation inside shop, dropped off daily from shelter * YES - Extremely friendly and lovely staff of animal-lovers * YES - Shop sells food, leashes, and accessories = all proceeds go towards shelters * WOA: - Closed Tuesdays So stop on by: adopt, buy pet supplies (even for your friends' pups!) to support, or donate directly. There are so many unwanted animals deserving of a loving home~ read more

This place has very poor communication. This place sucks fr. Some white girl with glasses was very unhelpful. They tell you that you can adopt this dog then next thing you know they give it to someone else. Very poor service. read more

I came with my 2 girls in hopes of finding a third. Unfortunately, they didn't have what I was looking for but I met the cutest little pug this morning and the lovely blonde lady who was there gave me an abundance of information on finding a new baby. I only wish I could remember her name. I want to say it started with a J. Maybe Judy or Joey. read more

I love LA Love & Leashes. I adopted my sweet Lily About 3 months ago. They were professional and I appreciate that they only take appointments. I was able to have a one on one with the staff and my pup. The staff was great and I was able to spend as much time as I needed to bond with Lily and my other dog to make sure they got along. Thank you LA Love & Leashes for all your help!! read more

Lady is rude and gives off bad vibes . Was asking simple questions and she just answered with one word responses and was really condescending . I thought she just didnt like me but another person came in and she was even more rude to them lol . Do yourself a favor and go to a shelter where you get to interact with the dogs on your own pace without having some weird lady breathing down your neck . I adopted a dog (who is super awesome ) at West La shelter and had a really pleasent experience . Save your time and dont go here ! read more

If you are reading this review, scan through the photos and check out my new sidekick Hen Wen. He is adorable and amazing and I never would have found him if not for LA Love and Leashes. The adoption process in general is overwhelming. Shelters are kind of sad places. Some organizations have waiting lists for dogs and really high adoption fees to cover their overhead (understandable, but still inconvenient). This business model, however, is perfect. It's all the comfort of a pet store, but all the reward of a shelter. The workers are knowledgeable, helpful and discerning. You don't even get to play with the dogs unless you plan on adopting that day. One of the best parts is that if you follow them on Facebook, they show which pets are available. That's how I found my Hen Wen. I had been thinking of adopting for a while, they posted his photo and I was like, "If he is there in 2 hours when I get off work, he's coming home with me." His adoption fee was $84, which included his vaccines, microchip, registration, a free vet checkup, and obedience classes. I had to buy a leash and collar too. So about 3 hours after seeing his photo, he is mine all mine and it's beautiful and amazing. So think twice before you hit a pet store. Help a dog in need and check out LA Love and Leashes. Or at least follow their Facebook and get a gist of how it all works. read more

LA Love & Leashes - My Hen Wen, the best thing I ever took home from a mall. Thanks LA Love and Leashes! - Animal Shelters Near Me - Los Angeles, California

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The kitten that they gave me to adopt was sick and before adoption I asked them about his eye but they said he is fine 100%. After a week I took him to doctor and he said my kitten has a harpes virus. I asked these guys to pay medication or take back my kitten and give my money back, but they were so rude and didnt accept any of these options. Please dont write any comments. read more

I'm a really big fan of this place. I have been helping to support their mission since I first saw their shop on the Westside, and will continue to do so. Their effort to help shelter dogs and cats is very admirable, and truly sets them apart. It's really nice to see how far they've come (over 978 lives saved, as of today, and I really hope their success continues. If you haven't had a chance to stop by, they're on the first floor close to the Teavana (FREE SAMPLES!). Make sure to stop by, meet the staff, and buy a few toys for your or your friend's dog or cat. As other reviews have stated, the proceeds go to benefit local shelters. If you haven't had a chance, check out their website: http://www.laloveandleashes.com/ read more

I hate to do this but this business needs a bad review just so they can get their act together. A few days before Christmas, I went to this store with a group of children who were well behaved and just slightly excited to see cute dogs who need to be adopted. Needless to say the supposed manager literally yelled them out of the store. So rude and unacceptable. This store is better off being called something other than love and leashes because that's certainly not the feeling that's being given off here. read more

How exciting !!!! I had to buy shampoo just because of the greatness of this "store" . They bring the cats/ dogs from the shelters. What a concept !!!! They had so many breeds and special mixes to pick from. A data base at the door for searching others. Prices???? Thes best in the country ! In the $ 60s to $120s depending how long they have had them. (includes chip, shots, ....) Volunteers were all over helping ;) Great atmosphere, I am coming back ! It saves lives and saves me money I am in love!!!!! read more

Very poor communication. I tried to adopt a dog and they said I have to be on waitlist. 4 days late, they EMAILING me at 2.30 pm asking to come at 4 pm, how I can come in 1.5 hour while I'm at work with all these paperwork they asking? Second, at least they could've called. All I think is they tried to reduce chances for adoption. read more

Best adoption experience ever. These animals come from the West LA Shelter so they're all rescues. They usually have a rotating cast of characters but you can count on the same animals for a little while unless they get sick and the WLA Shelter holds them for the day. Karla was so sweet and the volunteers were great. It's a little store so you aren't overwhelmed and the volunteers are able to spend time with you and help you out. They're very knowledgeable and genuinely love all the animals. Of course they always have their favorites but they're very knowledgeable about their habits and preferences etc. I truly believe they're honest with you and wouldn't let you take a pet that will be a bad fit and leave you both miserable. The Animal Control woman who works with them and the West LA shelter is fantastic. The process was relatively easy and painless. I went during the tail end of the dog Olympics so it was still a little busy. 12 dogs were adopted that day and I took the only cat for a grand total of 13. The volunteers were really happy to see a cat get a home and seemed to genuinely like the cat I chose. I highly recommend them. read more

This 'shop' is a unique concept to pet adoption. They're a store front for the LA County Shelter and they bring in 3-4 dogs and 2-3 cats who are available for adoption and interaction while you're there. I really like their use of social media; posting pictures of the animals on facebook. It's a great way to spread the word. It's also how we found our addition to the family. The staff are very friendly and helpful. They can be a bit wary of people wanting to see a dog; they just want to make sure that you're interested in adopting and not just playing and getting an animal's hopes up. I think the concept is great having a store in an upscale mall to help out the shelter. I'll be back as we're looking for another addition to the family! read more

Thank Dog for bringing such a great and special place to the Westside Pavilion Mall in Los Angeles! Love & Leashes (first floor) is a very unique place because they are showing and adopting out dogs a cats that are currently being held in LA Animal Shelters and desperately need forever homes to go to. The Westside Pavilion Mall is such an awesome location for a store like this because of the exposure and education people can receive by just walking by and stopping in. Puppy mills like Barkworks are Baaad, Love $ Leashes Gooood! Each dog bought from Bark Works (located on the 2nd floor) means a shelter dog axed. Sad but true :( From fist hand experience of helping out with the staff and the staff of LA Animal Shelters, I must say these people really genuinely love these pound puppies and kitties, and their most important priority for them is to get these guys in to good loving homes that will love them just as much. Please go check out LA Love & Leashes and tell your friends who may be interested in adding a furry mammal to their family pack. Always Rescue & Adopt and Save a Life! read more

The city shelters can be intimidating - especially for animal lovers and small children. That's why LA Love & Leashes was created. It's not a shelter in the typical sense. The volunteer-run organization works with the LA city shelters to bring dogs and cats into a safe, comfortable environment to give them a better chance at adoption. They have saved hundreds of lives over the years! The animals are brought in daily from the shelters by volunteers and returned each night if they haven't been adopted. The volunteers work tirelessly to make sure these wonderful animals find homes. If you're interested in adopting, you can always stop by or check out their social media pages to see what animals are in the store on any given day. If you can't adopt, but want to help, the nonprofit accepts donations via their website (or in-store - at their new location at The Healthy Spot in Santa Monica). read more

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I have two beautiful cats from Love and Leashes. At 25 at the time of the first adoption, I expected to be scrutinized for being young, but the staff here are incredible. They still remember us and ask after our cats when we go in to visit. I feel like I got really lucky with my cats as they may not have stood out in a shelter, but were irresistible in a smaller environment. Make sure to purchase something or make a donation; that is their bread and butter! read more

I had the best experience at LA Love and Leashes when I adopted Bentley. He's a nine year-old Cocker Spaniel who had a hard time the first couple of days adjusting to his new home. I contacted Grace and she gave me guidance and suggestions and within a short time, Bentley was relaxed and doing much better. Check out the dogs and cats on their Facebook page "LA Love and Leashes" you'll find your new best friend then pick him up inside the Healthy Spot store. Don't delay, the cuties are adopted quickly! read more

We adopted our dog from them a few months ago. They bring dogs from the west LA shelter to the Healthy Spot every morning. And they stay there all day. All the volunteers were so nice and the adoption process was so easy! We went to the Healthy spot to just check out the dogs and we were surprised to not only have found one but we could bring him home that day! They were all so sweet to both us and all of the dogs. You could truly tell they cared. All of the paperwork was easy to do and they take a picture of you with your new pup. It was a lot more affordable than other places around too! I highly recommend to stop by and check out their doggies, they also have a Facebook page that lists the available animals. read more

I came a while ago with a friend because I've been thinking about adopting a puppy for awhile . I felt like because Im on the younger side they didn't think I would actually adopt so they just brushed me off and told me to look at the puppy bios. I'll give them an extra star bc the dogs were cute but staff should learn not discriminate ‍ read more

Such an amazing place filled with very loving people and pups (and cats!). I was introduced to my baby girl Zero and fell in love. They were quick to provide so many tips and resources for a first time Human like myself. Highly recommended!!!justie read more

I love the store,the products,the volunteers and the dogs and cats. I am so glad that they bring dogs from WLA shelters and others too. The only problem is KARLA FOX a very rude,unpolite woman that treats people so bad and has no respect to anyone...she makes people give up of adopting a dog,made a disable lady leave the store with her sweet maltese service dog,can you believe???she does not allow us to interact with the dogs,never smile or make you fell welcome at the store. I am so glad that probably she got fired and left the store. now the store will be even better and many more adoptions will happen in 2013! Thank you Love and leashes! :) read more

Love & Leashes puts a whole new spin on Mall pet stores. You know how most pet stores are - you see the doggie in the window and even though you know that it came from a puppy mill, you're smitten with poor little Fido. Love & Leashes has capitalized on the high pedestrian volume at malls, but instead of luring you in with a dog that was shipped at 3 weeks from Missouri, L&L has shelter dogs on display. That's because these dogs come from the various LA City shelters, and are up for adoption! The storefront is small, but very clean. To the right is a makeshift dog-run - there are 3 compartments with a few shelter dogs running around and being supervised by a volunteer. There is a cat area in the back left portion of the store. There are signs of the dogs that are playing around, but there's also a computer on the left side of the store to link you to the LA Animal Service website so that you can browse even more dogs available. If you choose to take one home, you only have to pay the standard shelter fee which is less than $150 (and includes all shots + spay/neuter). I personally think it's great that they're bringing attention to the large shelter population and saving more dogs this way - there were so many families in the shop and the kids were as excited about a 4-year-old small breed dog as they would be over a puppy. If you already own a dog, there is an area where your dog can be introduced to a potential adoptee to check for compatibility. Plus, having a bunch of dogs hanging out together is great as you can see which dogs are more social than others. Additionally, this business model helps expand the dog rescue network beyond people who already know about shelter dogs, as it provides a bright, clean, cheery place to potentially pick out a dog, as opposed to the sterile and "depressing" environment that deters some people from adopting from a shelter. When I was there, I did notice that most of the dogs were small breeds, and predominantly chihuahuas, but I'm not sure if that just has to do with the day I visited. There are also some basic items for sale - crates, leashes & collars, food bowls, and toys - with all proceeds going back to animal shelters or groups that help rescue shelter dogs. The volunteers who were working on the day I visited were all very friendly and seemed to know a bit about each dog. There's so much positive energy brimming from this store. So now you can shop & adopt - and feel good about what you brought home from the mall! read more

I absolutely cannot say enough about how wonderful LA Love & Leashes is. LALAL brings dogs and cats currently living in LA city shelters back and forth daily to the Westside Century City Mall and they stay there for the day so they can get more exposure and experience the benefits of a serene environment, and find their forever homes. I recently adopted my 8 year old Doxie mix, Teddy, from them and I found the employees to be so compassionate, helpful and informative. Teddy was also so much more socialized than a dog with so many years of neglect like him would typically be. Because of their wonderful program and very compassionate & experienced employees, you could tell he was soothed, loved and able to decompress because he was in this serene everyday, so he was able to really shine when I met him. Plus, the staff knew so much about his temperament and behavior and this made a huge difference for me to decide whether I could offer him the best home. LALAL was so clean and it made the adoption process a happy experience. The city shelters can be so overwhelming and this was a much more upbeat process, and it made it so much easier for me to adopt a shelter pet. I could not say enough good things about them. This is such an innovative program and I hope they are able to expand to every city. A program like this could solve our pet overpopulation crisis. I love my Teddy so much and am so grateful to LALAL because they gave him the chance to find his forever home and truly saved his life. read more

LA Love & Leashes - Teddy! The best dog ever!!! - Animal Shelters Near Me - Los Angeles, California

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This place denied me adoption of a CITY SHELTER animal which they were exhibiting during the day in their store. They made up their own adoption policy for animals that don't belong to them and would not allow me to adopt a full grown animal that nobody but me was interested in adopting. The person I talked to asked me all sorts of odd questions about my house, children and "how is your neighborhood?"!!!! She came to the conclusion that I lived in some boonies where coyotes were roaming around. I told her that it was not the case but this individual who has never been to my house and does not know anything about me at all tells me that yes that is how your neighborhood is. She knows my neighborhood better than I do even though I have lived there for 17 years. How about that!? I was really appalled by their bigoted judgemental and snotty attitude. I called the West LA shelter and told them about the treatment I received from this organization. They actually were really surprised that I was asked all that crap and that I was denied adoption of their animal. They let me adopt this animal with no questions asked. They said that the city shelter does not have this adoption policy under which this woman from Love & Leashes denied me adoption, and they don't ask people who want to adopt city shelter animals all those discriminatory and basically illegal questions. read more

Five stars for L.A. Love & Leashes and the personnel who work/volunteer there. Zero stars to those who claim to have had a bad experience there. I have been inside the store on several occasions, and not once have I heard or observed THE OWNER, or anyone else, speak rudely or act dismissively to a customer. What is most apparent is the care and concern for the dogs and cats that are brought to the store from the shelter, and how the staff tries to educate [potential] adopters concerning the commitment and responsibilities necessary to bring a pet into a family. Addressing Pete Q.'s review, first. What is missing is the other side of the story. Also missing was Pete's commitment and responsibility to seek vet care for the dog he adopted and claimed had "some kind of illness" after he had the dog for a few days. It could have been something minor, like adjusting to new food, anxiety to going into a new environment, or kennel cough, which many dogs contract either in the shelter or shortly after leaving. But the adoption agreement offers the option to return an unwanted pet in "exchange" for another. Mind you, Pete could have also opted to look out for the dog's well being. It would appear that Pete and others who see fit to "exchange," abandon, neglect, etc. a helpless animal are on their own "power trip," because the animals have no say in the matter. And if there are children in the home, what kind of lesson are they being taught? Pete brags about having been in customer service and not refusing service to anyone unless they were "unruly" or "life threatening." He talks as if exchanging a dog is no different than exchanging any type of 'store purchase.' One might wonder what Pete will do if the next dog he adopts shows signs of "some kind of illness" a month or two after taking the dog to his home. One thing anyone can bet on is that the dog Pete adopts now will be back in the shelter if it gets injured and, for sure, when it becomes a senior. After all, the shelters cannot refuse anyone who wants to dump their pet. That is what is really TERRIBLE! Addressing Romina F., who requested no comments. Sorry. It is doubtful that anyone in the store "gave" you a sick kitten to adopt. The shelter would not allow a sick animal to be put out in the general kennels, let alone go to a public store. Employees are not vets, so if the vet at the shelter feels an animal is well, then that info is what employees rely on. If you had concerns about the kitten's eye before finalizing the adoption, perhaps you should have adopted a different cat. Better yet, not adopting a pet until you are responsible enough and committed to caring for it. What everyone who wants to adopt a pet needs to know is that store employees and volunteers are often aware of the "existence" the helpless animals endured prior to ending up in a shelter. Their goal is finding the best possible home for them so they don't end up back in the shelter or abandoned in some park. It truly is a pity that shelters will adopt a pet to anyone who can afford the fee, because too many are irresponsible, will not be committed to the pet for its lifetime, and the innocent animal will be returned in worse condition than when it left the shelter. Too many people do not take into consideration the costs of having a pet after the meager adoption fee is paid -- vet care, grooming, shots, yearly license fee, nutritional food, etc. In other words, if you cannot afford a vet, don't get a pet. Keep up the good work, L.A. Love & Leashes! You are true advocates for the shelter animals. You are the voices for the voiceless! read more

We had a great experience adopting our dog from these folks. They were knowledgeable, friendly, and down-to-earth, and we were very much at ease during the process. Some other reviewers apparently thought that the staff was too invasive with their questions and vetting potential adopters, we did not have that experience at all. I think they just want to make sure that the animals are matched well, which I think is pretty smart since the whole point is to get them into a "forever" home and avoid a return to the shelter. The store keeps about 5 dogs (and I think as many cats?) on hand, and when one is adopted, another one comes in to take his/her place. They have a nice FB page that features the animals, and lets you know when they have been adopted and by whom. Highly positive experience, definitely recommend. read more

Amazing staff and the cutest dogs! This is a fantastic place to get a pet! All their pets are rescue animals, which means you are saving a life!! They are extremely organized and will give you all the information you can possibly need to make it a very pleasant and comfortable experience. LOVE THIS PLACE!! read more

How could I not have written a review for this place?!?! In December of 2013, we were doing some last minute shopping when I wanted to check out the dogs at this "pet store". Only until we walked in that we realized it was just a store front for the West LA shelter!!! What a great idea!! This nonprofit brings sheltered dogs who needs home to the public and makes them easily accessible to be adopted! This is when we s our - of - the - moment picked up our little girl (then Cupcake), now Lilo. She is the best thing that ever happened to us. About almost two years later, we adopted another one. We try to spread the word about this place because its so sad to see these dogs needing home. Please, adopt. Save a life. read more

Even though this is a "continuation" of the WestLA shelter which I'm verrrrrry unhappy with... the lovely ladies at Love and Leashes made up for their stupidness. After been rudely discarded from the shelter we found this little gem. My boyfriend and I, looking to adopt a cat, spent almost 45 minutes in their little cat room! We got to know each cat on a personal basis. They were amazing! And the volunteers were the sweetest. It was such a difference than being at the shelter. I would highly recommend this place to anyone looking to adopt. read more

My boyfriend and I love this place. We got our cat from their old location over a year ago and have been following and donating ever since! We love what they stand for and all of the dogs and cats they have are so special. We visit every once in a while to say hello, make a donation and grab some treats and supplies. Their new location offers grooming services and day care too. We go every time we see new furry friends on their Instagram or Facebook profiles. P.s. You should definitely shop here as much as possible so your money goes toward finding shelter animals homes and not toward a big business CEO. read more