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    La Suprema Bakery

    3.0 (1 review)

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    10 years ago

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    Max & Lucy’s

    Max & Lucy’s

    4.6
    (119 reviews)
    2.1 mi

    Hands down one of the best neighborhood spots in Mission Hills. Max & Lucy's has that perfect cozy,…read morewelcoming vibe where you immediately feel like a regular--even on your first visit. The food is consistently fresh, flavorful, and clearly made with care. You can't go wrong with anything on the menu, and their portions are generous without feeling heavy. The service is friendly, attentive, and genuinely warm--you can tell the team actually cares about their guests. Whether you're grabbing a casual bite or meeting friends for a relaxed meal, this spot delivers every time. Local gem status for sure.

    Date of Purchase: 8/19/2026…read more The ensaymada at Max & Lucy's is superb--I'll give them that. It's soft, delicious, and clearly made with quality. Unfortunately, I wish I could say the same thing about the customer service. Our experience inside the store today was incredibly unwelcoming. The clerk/cashier was not approachable at all, and her demeanor made us feel as though we were being judged rather than welcomed as paying customers. We were there because we genuinely wanted to buy and enjoy their baked goods, yet somehow we walked away feeling like we were being treated as if we couldn't afford to shop there. And that's the part I find disappointing: great products do not excuse poor customer service. You can make the best ensaymada in town, but if the person behind the counter makes customers feel uncomfortable, unwelcome, or looked down upon, the quality of the food becomes almost beside the point. People remember how a business makes them feel. I hope the owners of Max & Lucy's take customer service as seriously as they apparently take their baking. Your products deserve praise, but your customers deserve warmth, courtesy, and basic respect too. A smile, a welcoming attitude, and treating every person who walks through the door like a valued customer cost absolutely nothing. Sadly, despite how much I enjoyed the ensaymada, I cannot recommend this place to my friends based on the service we received. Great baked goods may get someone through the door once. Great customer service is what makes them want to come back. The ensaymada left a very good taste in my mouth. The customer service definitely DID NOT.

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    The MENU board as of 5/10/2023
    The MENU board as of 5/10/2023
    Chocolate ferrero
    Chocolate ferrero
    Max & Lucy’s

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    La Suprema Bakery - bakeries - Updated August 2026

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