This is like the 50th time I have been to labels and been completely ignored by the salesgirls(there were 3 of them today) actually, one of them was following me around watching me, which made me totally nervous. (mind you I have been a customer there since they were at their old location!) I went to the back to look thru the marked down handbags and was back there for a few minutes, found a cute kate spade one I wanted and went to pay. The girl that rang me up never once looked at me, let alone talk to me. I had to tell HER that the bag was an additional 25% off, to which she snapped at me "yes, I know!" it's like she didn't want to give it to me. The purses here are great, but expensive even for resale and everytime I go in there I feel uncomfortable and not welcome. I really won't go again. They have such ATTITUDE, how much must they be getting paid to just stand there, UGH read more

THE EMPLOYEES IN THIS STORE ARE TERRIBLE!!!! They judge you the minute you walk in the store. People in retail should know that "you should never judge a book by it's cover". I walked out without even looking at anything based on the attitude a received from everyone. I did not even get a hello...... NEVER AGAIN!!!! They have a consignment store right across the street that is way better!!!!! read more

I have shopped at this store multiple times, they always have great products but never good service. Tonight I went in with my mom around 6pm for her birthday, google said they closed at 7pm but we got there and the doors were locked with multiple sales associates inside. We thought maybe their store hours were different due to covid, but the sign posted on the door said closing at 7. We called and the owner became defensive but agreed to let us shop for 5 minutes. Once inside the store employees were extremely rude and each and every employee told us they were closed as we perused the store. It was so uncomfortable we went to leave but the owner had locked the door behind us(to keep other shoppers from coming in). She berated us for trying to leave after "going out of her way" to let us in the store, reopening a register, and questioned why we wanted to leave. Because it was so uncomfortable we shopped around for an extra few minutes. The employees proceeded to glare at us and talk smack about us as we shopped the store. We left minutes later with no items because it was a hostile environment. Very disappointed with this experience after I've bought various items from there. read more

So this is one of those places that can make your day... or remind you why NOT to bother going to Walnut Creek. That being said they have a large selection of high end apparel, and they are incredibly knowledgeable. However (Especially since the move to Main St) they have a large selection of ATTITUDE. As if slinging used clothes somehow makes you better than someone else. It ALWAYS amazes me how rude the ladies are, which makes me want to leave, which makes me sad because I don't shop often, but when I do....it's ON. So needless to say I was just in, saw many great items but left empty handed. It's the not so much as a "Hello" that reminds me I'd rather support a local shop that appreciates it's customers. read more

Nice store with a lot to choose from for women. For mens its like 1/10 of the srore but Its good stuff. Would check it out again when in town. read more

I was barely greeted even though they weren't busy. I was looking for a dress for my high school reunion and would have loved to have some input. The clothes looked to be very high quality but I didn't want to support a place that has 3-4 salespeople who don't want to help. read more

Was headed to dinner downtown and arrived a bit early, so took advantage of the extra time and did a bit of browsing... THE SCOOP: Small shop in great location. Upon entrance found a lot of high-end designer items that were neatly displaced and categorized by designer. I have never been to a store that is more organized! THE POOP: Unfortunately, the experience went down from there. I was the only person in the shop and there were three sales associates. Not once did any of them say a word to me, and they even went so far as staring at me in their store, which made the experience more awkward. There is certainly a superiority complex that exists in this store, which is odd given the fact that they sell used designer goods. Sad to say that while the merchandise seemed to be decent prices off their market value, the condition of the items seemed a bit questionable. THE RECOMMENDATION: No (Sorry! Good service is worth the extra penny!) 2/22/11 UPDATE: The owner contacted me about the experience and invited me to return again. I am certainly up for the second chance...Stay tuned! read more

Will never consign or shop here again. After returning to get my unsold jeans back, they did not have them. But I was told they were not sold. read more

I've been to this store at least 10-15 times, and have sold clothes here on several occasions. They carry very high end brands and a lot of it is organized by designer. The prices are reasonable, considering the quality, condition, and brand of clothes. I would give it 4 stars, but I went there today and was accused of shoplifting! I was walking around the sidewalk art fair and strolled into labels, after buying some clothes at Main St Rags (another consignment store across the street). I only saw one item that I wanted to try on, so I did, but it didn't fit. As I was hanging it up in the dressing room a salesperson came to my dressing room and asked if i wanted her to take anything back for me, and i opened the curtain and said, "sure, this didn't fit" as I handed it to her. After I walked out of the store the owner came running after me and demanded to check my bag because, "one of the salespeople thought they saw something out of the corner of their eye"....whatever that means. She searched my bag and appologized and said she'd seen me before in the store. They lost 1 star for this, but overall it's a great store for nice clothes at bargain prices. read more

I consigned 4 items with them in January, 2 sold. After phone calls and emails, I am STILL waiting for my check that was to be issued the end of April. When I have called to inquire I am given the third degree. When I picked my unsold items up, after calling them three days prior and arranging pickup, they could not find them. I looked and found them myself in the store. I was not impressed with the items for sale. Avoid!!! read more

do not shop here the owner and her workers are rude, unprofessional and should not be doing business. read all the unhappy complaints from all their customers. (to the end of reviews). they are over priced and you get major attitude from the workers. they do not make you feel comfortable shopping here at all........please, please boycott this store and find other stores that want our business and will treat us as customers the way we deserve to be treated! thanks to all whom agree....and see you at the other stores. we will not be treated unfairly labels.... read more

My sister was convinced that we would have fabulous designer party dresses at consignment stores. YUCK! There was nothing but old, out of fashion, overly expensive crap. Everything is out of whack and they have no restroom, at least not for the public. They do have some nice handbags but for the price, I rather save up and buy a new one. Thanks but no thanks. read more

Often Labels' staff are inexperienced and unfocused. Sometimes they linger so close to the cashier's stand talking that it makes it difficult to see their jewelry case let alone try to pay for a purchase. However, despite the inconsistent service, their "sales" are usually very good. Therefore, when my daughter got her 20% off coupon via email for their Black Friday sale (today), we included them in our list of stores to visit. We are not large monetary volume shoppers, but we are among their regular "sale" shoppers, live close to downtown Walnut Creek and I work locally. Even with Labels' service issues, we have both recommended their "great" sales to friends and coworkers who are looking for good quality "used clothing" at a reasonable price. With coupon in hand, today my daughter found a very cute "pink purse" and a couple of tops, no luck for me because as an "XL" size woman the selection at Labels is limited. My daughter happily completed her purchase and we continued with our downtown shopping. After, kicking off our shoes at home, my daughter was admiring her newest Labels' purse. She unzipped the new pink purse's pockets only to find a half filled spray bottle of glasses lens cleaning liquid and two ... "Preparation H" hemorrhoid treatment suppositories! My daughter thought the Labels staff wouldn't care; but I insisted we should call them and let them know about this somewhat disturbing occurrence. I called and spoke to a young sales staff member who immediately said well "sometimes things are missed" but admitted when I inquired, that she didn't know what a suppository was. I asked to speak with a manager and again relayed the information. The manager again said well we have lots of staff; but they unfortunately can't catch every thing and "good thing they weren't used". Taken aback I said, "Well I just thought as a store manager, you might want to know about this" and stunned, hung up the phone. The Labels manager offered no apology, no "thanks for letting us know", nothing that I would interpret as a good or even a standard customer service response when informed of a problem. If you are a bargain hunter, looking for good designer used clothing and accessories and appreciate friendly and attentive customer service, I recommend first stopping at our local Walnut Creek Hospice Boutique. I purchased a great Dooney & Bourke bag there for $12 and they often have designer and many classic vintage outfits in all sizes. And did I mention how much better Hospice' s service is than Labels'... also how tempted I now am to relate this experience to the people I previously recommended to Labels? read more

I have shopped here for YEARS. And I have to say, my recent visit to their Walnut Creek location has changed my perspective completely it reminds me of Goodwill or Buffalo Exchange with some of the GOD AWFUL merchandise that's been taken in over the past 6 months. I walked in was greeted by two (causcasian) girls that knew absolutely NOTHING about fashion or the designers they carry. Their number one compliment was "that's cute". I'M A 40 YEAR OLD WOMAN! I DON'T WANT TO BUY CUTE SHIT! But then like a knight in shining armor, a young man of color walks into the room and greets me PROFESSIONALLY. I asked him about a few designers - he walked me over to the designers station and VOILA! We found what I was looking for! Armani Collezioni dress for my nephews graduation in SoCal. He's a professional wardrobe stylist who knows his stuff! I complained to him for at least an hour about the terrible service I've gotten at Berkeley prior and his professional response and apology was sincere and genuine. I was so pleased when I read that someone else had the same pleasurable experience with him! The other young women could learn so much from him. The young girl Mya is rude and seemed kind of drugged out. Not sure. But I will ALWAYS ALWAYS be a customer as long as Jeremy is there. He's god-send! Be back soon! read more

For some reason yelp didn't put up my 4/16/12 one star review, so here it is a 2nd time... They didn't post that one either. So lets see if yelp accepts this 2 star review, although it is still 1 star... Its kinda unfair that yelp doesn't put up real reviews. All of my 5 star reviews go up without a problem. Now I realize yelp is not reliable! I will NEVER go to this store again! I brought my mother here, who was visiting from out of town, and no one EVER acknowledged that we were in the store. The customer service sucks in this store. I had a brand new pair of Eileen Fisher pants that I was about to buy, but I REFUSE to spend money where I'm not wanted. The lady acknowledged other people in the store, but not once did anyone say anything to me or my mother...I'll stick to the one in Berkley, where the girls are always very polite and helpful...This place needs to take a class in Customer Service 101 read more

I received a message from the owner albeit a year after this occurred but still appreciated. I will no longer consign my items here but appreciate her effort to reach out to me and apologize. read more

I love Labels Luxury Consignment both in Walnut Creek and Berkeley. I was in Walnut Creek on Friday when a meeting was cancelled and spent 2 hours trying on every coat and shoe in the place! Chelsea was SO helpful and fun to shop 'with.' Her enthusiasm and knowledge about the products is great. I work nearby so will have to work hard to keep from visiting more than once / week. LOVE Labels! read more

I get a kick out of consignment stores (for me and my kids). I'm a bargain hunter and like everyone else, loves to get a deal. But like some of the other reviews, I must agree that Labels is a bit overpriced for used clothes. They can get away with this for being all designer labels, I guess. I have sold and bought from this store. My selling experience wasn't bad. I got a reasonable return. They offer a 50-50 split. I probably could have gotten more on ebay, but I couldn't be bothered with listing them. My buying experience, well all I can say is so-so. I got a pair of sandles in the summer that I really like. But all the clothes I've every bought from there, I've regretted after wearing them once. I still go in from time to time for a glance. But recently, everytime I go in, I think, that was a waste of time. You do need to go in with a determined attitude. You reallly need to dig for the bargain pieces. To the review by Julie F, I would have given them one star if they had accused me of shoplifting. You're a better person than me!! To Patty P., OMG!! You poor thing. In support of your drama, I will tell anyone who asks about this store about what happened to you!! To anyone who continues to shop there, check the pockets and wash it before wearing!! read more

ok when back today and was totally ignored by the workers. I do prefer being left alone, but I also like to be acknowledged that I at least exist. Felt like a unwanted ghost in their store. Now I understand what other reviewers were talking bout. Good deals but not the best shopping experience. read more

Nice store with enthusiastic, if not very hip, help. The store is annoyingly organized like cliques at high school -- Gucci here, Prada there -- but the prices and selection are geared to the typical picky Generation Xer who is smart enough to save a buck... read more

Although many people think highly of this store, if you are over 50 years old and like old, vintage couture and suits, then this is the place for you. I've been here twice but can't seem to find anything. They do have a good selection of designer jeans, but only if you're lucky. I do like their glass showcase of Prada and Gucci purses, and the prices are pretty good. There is a very limited amount of pkg behind the store, otherwise good luck finding street parking! read more

This place is amazing! I almost want to keep it my little secret, but I have to sing it's praises. They have clothing from every high end label imaginable - Gucci, Chanel, Prada, etc. Everything is in fantastic condition, and many times they still have tags on them. The shoe selection isn't as impressive - they do have Choos and the like, but a lot of times they are pretty worn in. read more

WOW is all I have to say about the past hour I have spent at my desk reading reviews about Labels. WOW, WOW, WOW! I gave them 5 stars based on the many times I have shopped, consigned, and purchased from this store. I know (only from going there) the owner, Lynn, who has ALWAYS been great to me, as has her employees. I am shocked, sadened, and WOWED from reading the reviews. I am sure (hopefully) that Lynn is not aware of this behavior, as she is a wonderful woman, mother, wife; I started shopping there just after she first opened up in the previous location by Kaiser Hospital. They would have bottled water, champange and chocolates for customers on certain days. Lynn even helped me sell my jewelry there when we were going thru tough times with my husbands job. Wow, I hope all of you who had a bad experiance at least ask to speak with Lynn. I can't imagine that she would know this is going on. And for all of you who were treated terribly, I am sorry you experianced that. I now live too far away to go to Labels weekly as I did before, to see how things have changed. I will definatly be making a trip up there before the year is out! read more

This place has gone downhill rapidly. I used to frequent this consignment shop as it was known for contemporary and could tour Labels however over the past couple of years I have wondered where the "designer labels "have gone and now I know... As I walk around the musty smelling shop and pick my way through Steve Madden shoes and Miss Me jeans (seriously? Is this Crossroads or Platos Closet?) I noticed a woman come in with several exotic skin Sergio Rossi Shoes, bags of cashmere and contemporary clothing. As she browsed around I watch the two women at the counter pick through her items and select one pair of shoes and one top. To my dismay, had any of the designer shoes been in my size, I would've bought her entire collection!! You pass on three bags full of what are clearly designer and contemporary designer clothing and you leave me to shop Miss Me jeans and Steve Madden shoes! Sorry Labels.. You've lost me. I'll go back to eBay for buying and selling... Perhaps I should just wait at the counter and as you unknowingly pics through these gems, and decline.. I'll make them an offer right there Or at the very least I'll go to CrossRoads where the Steve Madden USED shoes are $5 versus your $50 #byefelicia read more

Terrible customer experience-I traveled from east county just to check out the designer shoe selection with my girlfriends after lunch today. After entering the store we immediately started looking at the designer shoes. I found a couple pairs I wanted to buy so I stood at the front of the store waiting to purchase them while two other ladies were being helped. We stood waiting for 15 mins while one woman was being doted on for clearly appearing to have more money than myself, the counter cleared and I approached only to be told I will need to go purchase the shoes in the adjacent room. I walked next door to be greeted with attitude for coming to that counter to purchase them. I ended up buying only one pair because the other was clearly bent and not worth the money offered. I will be purchasing my second hand designer clothing elsewhere. --being and ex-luxury brand retail associate, I would recommend some training on customer experience. read more

Speaking from the experience of a "buyer" and "seller" here. When bringing in items to sale the good thing is there is always someone on duty to inspect the item and make sure they will accept it- which is great but what I don't like is they don't call you to let you know when the item has sold or just mail U a check YOU have to call them. UMMM lame. Being a buyer there's so much to chose from w an eclectic variety of items which is why you have to always "check in" although the only thing I have found has been a Louis V wallet and handbag priced really good!! everything else honestly is just mediocre... I would recommend selling items here as far as buying I think it's luck- keep checking in... Type of luck read more

The store definitely has authentic quality designer goods. Some of the prices I do question though, especially on their way overpriced handbags. The layout is quite nice and everything is organized. My only complaint is that the salespeople aren't that nice and tend to hover over you as if they suspect that you will be stealing something. The Afghani lady at the cashier, whom I will not name but whose name I do know, is incredibly rude and doesn't really have anything nice to say. So if you are looking for a pleasant conversation, don't bother. I guess CONDESCENDING would be the correct word to describe the overall attitude there, but the prices are decent enough that it is worth a visit or two. read more

probably the nicest consignment store i've been to. plus they carry some really high end designers like chanel, prada, marc jacobs, gucci, etc. i almost scored a bottega veneta hobo bag for $152 but of course there was a slight snag in the leather trimming. still worth a stop since you never know what you might find. read more

I consigned a few items here a long time ago. When I checked on them, I was told that they had been moved to the Berkeley shop. I followed up repeatedly and never received all my items back or payment. Part of this is my fault, I called probably 4-5 times and came in 3-4 times, but had some things going on in my own life, so I just didn't follow up. Now I realize I probably could have filed a police report for theft, or at least I could have taken them to small claims court. I wouldn't recommend this place. read more

Great designer selection. I bought a cute pair of leather Gucci slip-on shoes for $36. They have a lot of Chanel , Louis Vuitton, and other designer handbags read more

This place does have some great labels! High end brands to say the least. Great selection of shoes, I bought a pair of Jimmy Choo flats for under $200- yes, they are a half size too small but they're adorable! The salesgirls are unbelievably rude though, so this is why I take away 1 star- snobby and unhelpful for a resale shop. Also, their denim is displayed horribly and I was interested in buying some until I realized I had to dig through all the pairs. They need to fix that! read more

This is such a great vintage spot! Every time I go in this store, there is something new and interesting. It is so fun to browse and invision the life that these clothes and accessories have had. I would have given it a higher rating if the employees were nicer and more attentive but overall a great bay area highlight! read more

I'm updating my review because the owner of Labels herself contacted me through yelp regarding my complaints. She addressed all my issues and invited me to give Labels another try. Great customer service really makes it for me, and an owner reaching out to remedy a negative situation IS customer service. I dropped by one day to see if the owner was around, I wanted to thank her personally. And you know what, the young lady who came over to assist me was an absolute sweetheart. Things are great between me and Labels now, and I'm all smiles :) read more

I am ONLY giving a 1 star based on my most recent visit. For any other reason they would get a 5 star. I first recognized this store after visiting my jeweler and another customer stated they had decent items in there. I've gone a few times the sales reps were very polite and immediately greeted and offered assistance. I've spent a decent amount of money on my last few visits. However this last visit was not quite the same there was an older woman with a short blonde cut. Not ONLY did she not acknowledge me. I'd been standing there for quite some time. She made an open comment to the customer she was waiting on,while she was browsing, we have other helpers take your time I was not only insulted but humiliated that a person can openly disregard a potential sale. Needless to say that was my last time shopping there. NO THANKS read more

I scored a cute LBD by DVF here a couple days ago! Overall, they have really great designer pieces but you have to be in the mood to hunt for the real deals. Their store is pretty large with a good selection of outerwear and shoes as well. I think the things that turn me off are first- the employees could be friendlier and more attentive, and second- some of the items are in bad shape but because of their "label" for instance- some red bottoms I saw were a little sad looking- but because of the brand they were still priced high. Too high in my opinion. I still like coming here when I'm in the area because you really can find good deals on designer brands for a lot less. read more

I am really glad I found this store because they have some REALLY cute vintage stuff. The store is clean and looks really professional, I didn't know it was a Resale store when I walked in haha. I am sad to say that the YELPERS opinion about the staff and girls there are true. Its actually a hit or miss with the service there. I don't understand if they are snobby or just busy. One o f the girls however was really nice. Overall if your looking for some great deals on designer stuff come there. read more

LOVE, LOVE, LOVE! Came in a couple times to find the perfect Neiman Marcus-Opening-Night dress. Wonderful Stacy pulled items and helped with getting them on, then finding the perfect Jimmy Choo bag and even calling the tailor to make sure the needed alternations could be done in time. Thank you, thank you ladies! The dress looked fabulous and it was wonderful to see you all at the event too! The business wouldn't be as good if you were not as passionate and knowledgeable about fashion as you are. read more

I have no idea what Labels some of these people went to! WOW - in all the years I have been visiting I have never experienced anything but wonderful customer service. The service is great whether I spend $10 or $2000. Keeping in mind this a resale boutique, I have found the items and pricing to be better than eBay and many of the other resale places (local, national, international - we visit resale places where ever in the world we travel.) Cris, Designer Consignor - never found anything worth looking at and never once found the experience to be pleasant. To consign at these places is just awful. I cannot complain about my consignments at Labels. Been very happy with that - one minor problem in all the years I have been going there. Certainly nothing that would stop me from returning or going back to Labels. Love both locations and the selections. So to all the complainers -- omg IT IS A RESALE STORE with better selection than Macy's or Nordstrom. If you want to browse for a bargain - visit Labels. If you do not "get it" than enjoy the picked-over -returned-damaged-shopworn crap at Nordstrom's Rack or Jeremy's. read more

All the clothing sizes are mixed together so I asked how they are sorted as it was time consuming to sort through all the clothes and was told they are grouped by "Designer" not size. If you are a size 0 or extra small this is the store for you, they have a lot of this size but not much in the 10, 12 or 14 sizes and certainly nothing larger than that. They carry Prada, Chanel, Gucci and so forth. It appeared most clothing items have 3 digit price tags ( $100+). However there was a marked down sale rack in the back with considerable discounts and what looked like a large selection of small size designer jeans. If I were a size 0 or heaven forbid a 6 I would be in heaven here, as the choices are numberous. The Coach purse I purchased for $70 has a permanent mark on the front and when I took it up to the counter to pay the sales woman who been treating me as if I was a leper suddenly lept into action to advise the cashier that she had "better check the price tag", as if I had switched if! The purse was tagged with a plastic "zip tie" style tag that would have needed to be cut off with sizzors and reinstalled with the same computer generated price tag and whatever machine is used to attach the tags. I have no idea. Anyhow I was very insulted by the insinuation. And when asked by the cashier how everything was, I told her I was insulted by the remark of the sales person. She defended her by saying that I would be surprised how often they have had a problem with theft. My feeling is that their problems with theft should never stand in the way of good customer service and I don't feel that being made to feel like a criminal is good customer service. I have owned an airplane, yachts and multiple homes concurrently and it is amazing how such an rude remark can make a person feel so small. Yes, I will rise above it but I had to really work at shaking it off. I'm happy to say that I have not been insulted so many times in my life that I have had to learn to develop a thick skin. So I guess that's an OK thing that I am not so hardened that the remarks of a rude person do not hurt my feelings. It still stings. So if you don't mind being insulted for a decent deal go for it. Maybe they can work on better customer service. While Nordstrom also caters to a higher end clientele they always make you feel welcome. I guess that's why they are so successful. As a solution if the sales lady really thought the tag had been switched, rather than say something out loud in front of a paying customer why not walk up to the cashier and offer to help wrap the item and look at the tag with her own eyes without saying something to insult the customer. If it had been switched that would have been the time to speak out. In this country we are all still innocent until PROVEN guilty. I paid their asking price, never haggled and was still treated like s_ _ _. Oh well. I still have a nice looking Coach purse for $70 that's the good part. read more

LOVE this place! I'm a vintage consignment store junkie and this store is definitely IT! Everything is fabulously organized by 'label" or designger (i.e. Burberry, Prada, Escada, Diane von Fonstenburg, etc...). There is lots of Juicy and everything is in excellent condition. This store is big and has absolutely something for everyone who wants to look trendy without paying a ton of money! I scored a Burberry skirt when I went in today, a Juicy couture tee and a Lacoste shirt. They have great deals and tons of designer shoes as well (ie. Jimmy Choo, Manolo Bhlanik, Chanel, etccc.). They also carry designer sunglasses and handbags. Make sure you have a lot of time to shop when you come to this store so you have the time to look through everything cause there are a lot of beautiful clothes to go through! Definitely one of my favorite stores to go to now! read more