The short version is, if it sounds too good to be true, it is. I paid ~$2000 for a custom wedding…read moredress and Angel, the owner, threw in a complimentary veil, bridal robe, and free alterations. The end product was satisfactory, but not without several mistakes and unnecessary stress. Be prepared to be on TOP of the associates as the communication is nonexistent otherwise.
While Angel was lovely, her sales associates need training. I wish I could have corresponded with Angel directly, as her associates seemed to not know what was going on/did not communicate.
On 8/31/24, I said yes to the dress after having exhausted 6-7 bridal shops in Phoenix. I finally felt a sense of relief. I paid in FULL that day. I signed the paperwork for my dress to be ready in March 2025, two months before my wedding.
The next steps were for Yesenia to send a sketch of my dress based on the designs I wanted, within a few weeks. I waited several weeks and when I didn't get anything, I reached out to Enoch (who is no longer with them). He assured me he would get on Yesenia to send the sketch.
I didn't get A sketch until 11/20/24, nearly 3 months after I had already paid for my dress, and it wasn't even a sketch of my dress! I didn't get a sketch of MY dress until 11/25/24 and it looked like something she drew in 5 minutes. Very anticlimactic.
After A LOT of back and forth on the finer details, I asked if the dress was ready to START production on 12/5/24. I received no response. I sent another email on 12/9/24, no response. I finally booked a flight to LA and SHOWED UP IN PERSON on 12/14 and Yesenia looked surprised to see me. She stated that she had responded production had already started on my dress, and she had sent an email but it must not have gone through. OKAY.
I started emailing her again in February asking about the status of my dress: 2/3, 2/15, 2/22, 3/1. 3/1 Yesenia stated she would send me photos of my dress and book my first fitting. She never did send me photos of my dress.
I had my first fitting on 3/16/25. I was expecting for all my fittings and the dress to be finalized by this point, but I was just happy there was a dress at all.
The leg slit I had asked to be on the right side, was on the left side instead. Because of the way the dress was designed, it could not easily be fixed. They did not apologize for the error at any point. They did offer to REMAKE the dress, however, with my wedding less than 2 months away (5/8/25) and the TERRIBLE communication, I did not want to take that stress or risk.
I had also asked for pearl buttons on the overskirt but received satin buttons. Yesenia replied that production had responded on 2/24 (to her) that pearls cost extra; at no point had she communicated this to me. She stated she would have them swapped out for the pearl buttons.
On 3/27/25, I sent all the photos of the details I wanted for my veil to Yesenia. Admittedly, there were a lot of details- I wanted a cathedral veil, scallop trim with beaded edge, and for our names and the date to be embroidered. Knowing my wedding date, and that I had to leave the COUNTRY at the beginning of May, Yesenia could have prefaced that all these details would take a month+ to make- but she never stated any sort of time frame.
In April, I asked if the original alterations were completed on my dress. Lots of unanswered texts. I had my 2nd fitting on 4/26, the WEEKEND before I was leaving the COUNTRY for my wedding. Luckily the dress came together, even though the leg slit was wrong.
The veil was not ready for me to take home that day. Yesenia stated she could have it shipped for $8 or next day shipping for $33. I stated that I would not be paying for shipping over text, and I reiterated this again during the 2nd fitting. She agreed to wave the cost.
The veil shipped on 4/28 and I received it on 4/30, a mere 3 days before leaving the country. Luckily the veil was beautiful, albeit the embroidery was smaller than I expected- but everything was spelled correctly (a point I reiterated multiple times via text).
At the end of the day, everything turned out OKAY but it certainly was unnecessarily stressful and unenjoyable. I didn't have the dress of my dreams (because of the leg slit on the wrong side- and I didn't utilize the leg slit on the left side) which is crushing when you're promised it and PAYING for it.
I don't recommend Lucky Brides for your peace of mind.