Bought a car from them 2 years ago , good salesman and experience. Servicing my car is another though, they never have a loaner vehicle, and always tell me they have a 2 week backlog on loaners. I am always taking my vehicle somewhere else for service. read more

I've been trying to get my vehicle in for an insurance claim for over two months . Initially was told it would be a few weeks before they could schedule me for repairs. After a month went by I called back and was told yes I have a file with your name right here on my desk . I'll call you as soon as I get an opening. Left it at that yet again, Another month goes by and I reach out once more . I was approached as if I'd never called . He said we had to start a file and he'd call me when there was an opening. There was never a file with my name on the guys desk . I spoke to the same guy every time I called . After expressing my frustration he was finally able to schedule my vehicle for repairs . read more

Worst experience ever! I'm a Wounded Warrior, Retired Army Veteran. Calling all Veterans do not buy here! Vehicles or repairs. The Service manager tried to talk me into saying my vehicle condition was my fault because I idled it to much. My DEF fluid filter was clogged. A problem Chevrolet and other diesel truck manufactures are having. They sent me out on the road after cleaning it twice telling me to drive it over 70 and it would regen. Lol! It broke down in Fort Worth and I had to take it to a Fort Worth dealership. After the other dealership replaced the 5000$ epa filter it broke down again in Greenville. Do not buy Chevy diesel trucks. They are a nightmare. Lakeside Chevrolet is the worse dealership I have ever dealt with. They even tried to charge me for fuel for the test driving my truck. But said it was on the house after my service advisor Chuck called and asked me if he could drive it to an appointment in Greenville. Lol! Crazy! read more

I brought my 2015 Camaro here to have the stereo unlocked and apparently they don't unlock stereos here, despite having the code they gave me to unlock the stereo when I bough it. Then they had the audacity to charge me $150 just to tell me they can't fix my locked stereo, and that it would cost me around $1,200 to replace it. What an absolute joke. These people are con artists. read more

On 7/18 I, through my own fault, arrived at Lakeside Chevy with two blown tires on my pick-up (not a Chevy). To make things worse I was on the way to the airport to fly out on business. Starting with my service associate, Tyrail, who calmed me down and made me comfortable that they had it. Then my technician, Tim, was AMAZING. He kicked butt and got it done. I appreciate the great job this team did for me. BTW I made my flight. read more

We had body work down here. I would not recommend this place. The paint peeled a way soon after. They said it was a lifetime guarantee. However when we took it back the manager said it had peeled to the base coat. Yes the repairs that were done on my car actually ruined the paint all the way down to the base coat. It was not money well spent. Do not use for paint and body read more

I bought a 2021 Chevrolet Silverado 2500hd and had the best experience ever my sales guy jason made everything easy and fast I recommend anyone looking for a new vehicle to go see jason read more

Vehicle Image 2017 1500 Silverado 4WD, Short Crew 1LZ 3GCUKSECXHG326258 PEG: 1LZ - 1LZ Preferred Equipment Group Primary Color: Pepperdust Metallic Trim: Leather, Jet Black, Heat and Vented, Interior Trim Engine: Engine: 5.3L, V-8, SIDI, Active Fuel Mgt Transmission: 6-Speed Automatic Event Code: 5000 Stock #: 326258 MSRP: $52,435.00 Inventory Status: In stock ONLY ! And if you hurry I have white pepper dust or black in LTZ 4x4. Supplier Price: $49,215.53. -6500rebate - 3000 bonus tag unit = 39715 That's $12,720 OFF of sticker price ! Subtract $9000 trade Ford Focus Minus motorcycle =I This is the email I received from Lakeside Chevrolet on 02/14/2017. I will leave the salesman name out. On the 15th, I asked via text with the salesman for a picture of the pepper dust truck. On the 16th, he sent me a text explaining the white one was sold, but he still had the pepper dust and black one. I responded I wanted the pepper dust and would be in on Saturday and to consider this as a verbal contract. (I cannot copy photo of text into review.) On Friday the 17th, he sent me a text explaining another salesman wanted to show the truck and ask that I come as soon as possible. My son ( who drove in from Lubbock to take my 2014 truck back with him) and I arrived around 11:00 am on Saturday. He had the truck waiting on us. He gave me the keys and told us to take it out for a test drive and have lunch while we were out. Upon return we went to his office and proceeded with the paperwork. When he got down to the final price, it was a different figure than what I had come up with. I asked him about it. Then he dropped the problem in my lap. He didn't have anymore discount tags ($3000.00) left. Now as you can imagine, I was a little stumped. Had I read his email incorrectly? Did I miss something in the email? Did I misread his texts? He told me the tags were only good through Tuesday. He sent the email on Wednesday. Going back through the emails and texts, I discovered no dates or limitations other than hurry, in stock only, White, Pepper Dust and Black. No mention of time frame, dates, days or anything else. I wasn't happy, and if you hadn't noticed, I didn't even try and bargain with them in the price. I felt the original price was fair so I was going with it. Now I'm sitting there with my son who drove in to get my truck. We had everything planned and set. Against my better judgement, I took the deal as they gave it to me. The more I think about it, the more stunned and angry I am. I may never get any satisfaction from this other than writing this review, but they will never, never, get another purchase from me. This is our third vehicle to purchase from this dealer, and I would have thought it mattered more to them. In the last 24 yrs we have purchased 9 Chevrolet vehicles from 4 different dealers. Next time I'm thinking FORD!!!! read more

Not only do we buy our vehicles here...we have them serviced here. We have had to visit their body shop a couple of times, as well. Everyone so helpful from start to finish. Very professional. Not one negative thing to say. Highly recommend this dealership! read more

I asked to have the upper driver's door frame fixed on my brand new 2016 Traverse because of wind noise in Texas cross winds. It was to be simple warranty work. Lakeside did nothing to fix the problem. NOTHING. Just kept it all day, did a half ass detail job and ask me to pick it up. I went home and watched a youtube video and fixed it the driveway by simply bending in the upper door frame so the seals made contact. My door panel flexes over jarring bumps, Lakeside said they couldn't hear anything. I can make it happen on the gate bump of their parking lot! Worthless service department, never offered to do a RIDE along with the customer!! read more

Professional, polite & courteous. As with all dealerships that I have used, so far, you don't get to talk with the actual Mechanic(s) and you can't see the work being done on your vehicle. Your only line of communication (trust) is with your Service Manager, who was excellent. read more

Don't expect them to do your extended warranty work in a timely manner!!! Make every excuse in the book why they can't and then eventually never call you back. read more

I pulled up into the garage and waited for someone to at least poke their head out and let me know my presence was known. No one ever came out. I did stand alone and experienced the uncomfortable staring from those behind the glass. I went to the front desk where the lady behind the counter helped and found someone. There was one guy who heard me talking with the front desk and grunted out loud. He later poked his head out and said he'll be right with me. I did confront him about the grunting, but denied it. I can't express how disappointed I was on how I was treated. I'm not looking for fast service, just a 'hello' and 'I'll be right with you'. That's it. read more

I needed new bumper brackets for my 2001 GMC Sierra pickup and was quoted $155.08 for the parts. Shopped online at RockAuto.com and, with shipping, total was $60.47, a savings of $94.61. WOW. I'll never buy parts from a dealer again. What a fricken rip-off. read more

I can't comment on the service because they didn't manage to fit me in but response time is horrible. I called twice in December to try and get my car in for some warranty work. I needed a loaner car for the day so they said they'd put me on a list. Called back about a week and a half later and was told I wasn't on the list, sorry they'd add me this time. Long story short I called Jupiter Chevrolet in Garland and had my car fixed by the next week. I just received that "we have a loaner car for you" call today. I gave them one star just for the effort of actually calling me even though it's now February. read more

I bought my 2016 Vette from Lakeside Chev! Quick and easy dealings with the sales/finance dept, and I didn't have to be in the dealership all day. They even took the wheels/tires off my trade-in, and dropped them off at my house! I love the car (obviously), and the service dept is just as expeditious. I've also had other vehicles that I have brought to the service dept, and every-time has been quick and pleasant, with no hassle of trying to up-charge, like most places. read more

I had made an appointment to get my car looked at twice now at the Lakeside Chevy. The first time they said that they were backed up & could not look at my car, the second time, they promised to get it looked at & fixed if brought it in Thursday morning. So that's what I did, they called Friday (after dropping it off Thursday morning) & said they wouldn't be able to even get it in the shop until Saturday or Monday! Total BS! I went out of my way to drop off the car & had to get rides to and from work & they didn't even look at it! These people don't understand the idea behind an appointment or customer service. Never going to this dealership again!!! read more

The service tech Chuck was so helpful and very professional on getting me in and out the door fast. Would really recommend the services to all my friends and family! read more

This place is horrible for service. Brought in a Yukon for an oil change, rotation, and check a check engine light. I had already check the light code (evap system). SIX days later they hadn't even looked at it. The oil and rotation were done same day. No rentals available, service team visibly could care less. I would say it was racially biased, but that was the second time I brought this vehicle there and it was the same service but from a different group of people. Ridiculous. Picked up vehicle and took it elsewhere. read more

I went to Lakeside Chevrolet to look at a used Chevy Cobalt and went home in a brand new Cruze! Phillip was wonderful and the rest of the staff was amazing as well. Phillip went above and beyond to make sure I was taken care of and completely satisfied and took the time to show me many of the car's special features. I am recommending Lakeside Chevrolet to everyone I know! Thank you! read more

Great staff very attentive will definitely be back. Had a service appointment for the following day I came by they still got me in right away! read more

Repair shop is awesome! Repair manager Frank is awesome! Took my wife's car in 3 times and they never charged for the repair work. Friendly staff and very professional! read more

Blake was an outstanding salesman. He had gotten the numbers I wanted to purchase the 2013 Silverado. Blake, thank you!

GOOD JOB LAKESIDE!! You earned the 2020 dealership losers award for the month of July!!! I would give you no stars if that were an option. The sales person I visited with was a young guy (I forgot his name) He was a total sleeze ball! He tried to sell me and my wife a 2012 Chevrolet Tahoe LTZ for 17, 791. This slime ball told me nothing was wrong with the vehicle. He said the car was thoroughly checked out by their service department and the previous owners took care of it. That scum bag failed to mention that above the dash board there was complete and total damage!! That monkey failed to tell us that they tried to cover up the damage with a dashboard cover!! This moron failed to tell us that their service department tried to cover up the problem with electric tape...which was a sloppy fix... THEN... they had the audacity to put a fancy shmancy cover over it to try to make it look cool!! As if no one was going to notice!! LOL at this Skunk!! Although we were not going to purchase...That stinky bum was too afraid to ask his shady manager to bring the price down because of this obvious and major damage! WARNING!!! DO NOT do business with this dealership!!! If you do... you are doing it at your own risk!!! You've been warned!!! read more

Been going to lakeside for quite some time now to service my fleet company vans and my personal vehicle and want to say the service department is 5 stars all the way the service manger Frank will go beyond all means to make you happy. I will only buy chevy vehicles so I can get the best sevice here at lakeside. Thanks frank and all the service guys. read more

My husband bought a truck and I bought a camaro from Lakeside. Let's face it, nobody likes to hang out at a dealership. But, The salesmen were very easy to deal with. Everyone was very laid back and accommodating. read more

I was treated like one of their best customers even though I was only there to have my truck ( which I did not purchase from them) serviced for recall repairs. Lakeside has earned my next car purchase. Wonderful people. read more

Lakeside Chevrolet is my preferred dealer in rockwall. Heritage requires an appointment for an oil change which I find ridiculous. Although my vehicle is a GMC I prefer Lakeside Chevrolet. Jason in the body shop is professional and all the service men value my time as a customer! I will not use Heritage for service. I will continue to drive 30 miles to Sewell for service as this is where I bought the 2012 GMC Yukon and will not have it serviced at Heritage GMC/Buick in rockwall. read more

My best car buying experience EVER! I was looking for a very specific limited production vehicle and Lakeside Chevrolet just happened to have one. I don't live in Texas so had to really put the sales staff through a million and one questions as well as have them take lots and lots of pictures. I started working with them in the morning and they were super super responsive getting the pictures to me promptly and patiently answering all of my questions. That afternoon I bought a plane ticket for the next morning to go purchase the car. Doing something that drastic is just how comfortable I was with the dealership and the assistance provided. I arrived at the airport and someone from the dealership picked me up and was very friendly - we had a great time on the drive to the dealership. Once at the dealership the folks there made me feel very welcome and they had all the details attended to and the whole process including getting the documentation done was super fast.The vehicle was exactly as described if not even nicer. The attention that they put into detailing the vehicle for delivery was incredible. They took all the time I wanted to go over the vehicle and learn all the features before I began the several hour drive home. I am home and I will say that vehicle performed every bit as good as I expected. I highly highly recommend Lakeside Chevrolet if you are in the market for a vehicle! read more

Lakeside Chevrolet Rockin' in Rockwall Texas! Purchased a 2013 Chevy Silverado yesterday, (5-31-2013) and was an all around exceptional experience, Entire experience second to none! Entire process DONE in less than an hour. From selecting truck, (several to choose from), price negotiation, financing options & signing documents to running the truck thru make ready. They even gave us a full tank of gas;) Owner thanked us personally for our business. Won't get that in many stores, read more

After several emails, and weeks waiting, finally got Frank from Lakeside to call me to discuss my pitiful dealer experience. Frank didn't help. He just added to my frustration. He continually interrupted me and talked over me. He had several excuses, none of which provided any resolution. He became arguementative with me as I tried to explain why I was unhappy. What an ass. Do not use Lakeside Chevrolet if you value good service and honesty at a fair price. read more

Great experience working with Chuck Hawkins in service. One of the best start to finish service experience I've had.

Outstanding dealership! The staff is very friendly and accommodating. Customer satisfaction is a high priority. Everyone we worked with took great care that we had all our questions answered and quick to take care of all our needs. Answered all of our questions completely. Jeff was our salesman. Even though he's the Internet rep he was quick to juggle the demands of others while completing our paperwork in a short timeframe. The best thing about this place is we didn't have to spend a lot of time there and was in and out quickly! read more

I highly recommend this dealership. The service department is outstanding. I usually work with Tamra Staten as my service advisor. She is always very helpful, keeping me informed but not pressuring. The service department works quickly. An oil change doesn't cost any more than it does at a stand alone oil and lube place, and they wash the car too! read more

I just want to report a bad customer experience I received at Lakeside Chevrolet in Rockwall, Tx. I bought a certified Used 2014 Chevrolet Silverado Crew Cab 4WD Texas Edition from Huffines chevrolet in Lewisville, Tx. I also purchased a extended warranty as well. Shortly after I purchased the truck I noticed that the collision alert and Lane Departure was not working. It was not a necessity to get it fixed right away, so I waited for about 11 months and while i was on Christmas vacation, I had some time, so I dropped my truck off at Lakeside Chevrolet In Rockwall for Service to have oil change done and to have them fix the collision alert and lane departure issues I mentioned above. They had my truck for 3 days and they called me and said the truck was fixed, but ask me if the windshield has ever been replaced. I said that it has not since I have owned the truck. They proceed to tell me that I have a aftermarket windshield installed and they found the connection cables to the camera installed in the front windshield was unplugged and because the windshield is aftermarket, the labor/service will not be covered under my warranty and that I owed $59.17 for the repair. I am not trying to make a big deal about $60.00, but the whole situations just rubs me wrong. I bought a certified GM vehicle and just expected that I can take it to any cerified GM service center and I would be taken care of with issues I may have with my vehicle. The service advisor at Lakeside told me that if I had bought the truck from Lakeside that they would have taken care of the issue at no charge, but being I did not, I would have to pay the $59.17 that is due. Adviser stated if I wanted to be reimbursed, that I would need to contact Huffines where I purchased the truck and take it up with them... I did just that and spoke with the Service Manager Allen Moore at Huffines and explained what happened. Allen was very upset as to the way I was treated and apologized on there behalf and said that Lakeside should of fixed the issue at no charge, no matter if I have a aftermarket windshield or not.He told me to email him a copy of the invoice from Lakeside and that he would mail me a check to reimburse the $59.17. Allen Moore from Huffines was great, and I did receive a check as he promised, so I am very happy with the customer service I received from him... I just think that someone from Chevrolet needs to address this issue at Lakeside Chevrolet. I will never take my truck back there for service again. 2014 Chevrolet Crew Cab LTZ 4WD (Texas Edition) read more

I have been here twice with both experiences absolutely terrible. I wish I could do negative stars......Both times I brought my truck in because all the windows were scratching when rolled up and down. The first time the dealership declined it, so after me calling Chevy direct they eventually agreed to replace, but, I had to pay for new tint. This time I dropped my truck off 1 week ago. The service guy asked if I was going to wait or drop off. I told him I was going to drop off. I had all 4 windows scratching, axle popping, and check engine light would come on one day and not the next. I called the following Monday to see if they were done because know one called me. They told me I could come back to the dealership and get a loaner. I was at work and did not have time. He told me they were pulling in the shop that day and would call me back. Today wednesday 1 week later from the day I dropped off. Still had not heard from anyone. So I just decided to go pick it up and take somewhere else. When I got there they said it was ready. They declined to warranty the windows and I only have 32,500 miles on the truck, said the popping noise was because the truck has a lift and declined it, the check engine light they just said they had to reprogram. Terrible service once again from Lakeside Chevy. Also Chevy is the biggest piece of junk made. They should stand behind there product and don't! Do not buy anything Chevy! Its all junk and made cheap! Terrible terrible terrible........Lakeside Chevrolet is terrible! Where has customer service gone? read more

We purchased a car from Lakeside and couldn't have been more pleased with the level of service they provided us. They were incredibly friendly from the moment we arrived. Big woot woot to CRAIG and Mr. Finance. The entire sales team and manager congratulated us on our purchase. I would definitely consider them for all my future auto purchases! read more

Robert, Grover and Liz were outstanding! I've never enjoyed a car purchase experience more than Lakeside! Robert is a true professional! He took the time to get to know me and my motivation to purchase the Suburban and went the extra mile to satisfy Sally and me. Gary, manager of the parts department, recommendation's finished the car to a "T". Can't thank y'all enough for the Texas Style Hospitality read more

So when they called and said it was ready it wasn't. The plug that plugs into the alternator wasn't plugged in and was ground down like it Sat on the serpentine while running. So I asked then to fix it. I asked them to solder their connections. There were also hoses out of place. They looked at me like I had done it and tried to argue. Then said they would. They called again to say it was ready. When I got there my seat and carpet was soaking wet because they didn't shut my door all the way and it had rained. The connections were crimped. And they hadn't even been crimped. Loose wires sitting in uncrimped joints. It was like a slap in the face. They charged me over $1100! I took it home and fixed it myself. The distributor they put in failed three months later. I'm reporting them to the BBB, and considering legal action. My name is Jason Tyner. This dealership dealt me the worst customer experience I've ever had. I hope that $1100 you charged me is inversely applied to your bottom line by 100 fold. Was it worth it? read more

Jason Lenamond was very easy to deal with and straight forward. I am short on time and have a zero tolerance to smooth talking pushy salesmen. I am already planning on buying a second pick up from Jason as well as my son. Thank you Lakeside Chevrolet for the no hassle experience. read more