I saw Dr. Morales in November as a self-pay patient. After my visit, I asked for a quote and said I would call when I was ready to schedule. That same day, I received the quote, a phone call, and a text. I replied with a question about whether shots were necessary and was told to call. I said I was working and would call later, but received another call the next day. I then asked them to stop contacting me, as I felt pressured. They said they were just following up. Later, I got insurance that Dr. Morales accepts and emailed my information requesting a new quote. After four days with no response, I resent it. By 2/10, I still hadn't heard back, so I stopped by the office. I asked the dentist whether they were just busy or if there was an issue because I had asked them to stop calling. He said, "eh maybe, but I'll look into that," and told me to leave my insurance info. The receptionist mentioned their system had been down and said they'd follow up. I even asked if I should find a new dentist, and he laughed and said no. I'm glad I learned who this dentist is before giving him more money or trusting him with my care. read more

Lakeside Dental - Vincent A Morales, DDS - Certified letter from his office - General Dentistry Near Me - Austin, Texas

Dr Morales and his entire staff are the best in my opinion. The quality of care and attention to details is unmatched. Thank you for your superb work. read more

After entrusting my dental care to Dr. Morales for a few years, and experiencing a generally decreasing quality of treatment, my recent experience was the final straw. I will not be going back, and I regret having referred people to this business in the past. This is unfortunate, because I had some good experiences here early on, including with a hygienist who I don't think (?) is still with this practice. Had an appointment for a small tooth chip that Dr. Morales has already repaired previously but had re-broken. I scheduled an appointment for this exact service - discussed in detail over the phone - but when I checked in for the appointment, they wouldn't see me without me paying - both in advance and out of pocket - for additional, unnecessary services. In addition to the scheduled tooth repair they wanted to bill me in cash for X-Rays and an exam. They literally wouldn't let me back to the exam room without paying upfront for these unwanted "services", none of which had been discussed over the phone. The exam and X-Rays were not desired or merited in any way, either for this appointment or in general. My last X-Rays and exam were both 3 months ago, on a treatment plan that the office is aware of and is documented in my records. In fact, the reason these were out of pocket expenses is precisely because the same services had recently been billed to my insurance, and the office staff told me this. If this sounds hard to believe, I agree. The rude, condescending attitude of the staff during this conversation had no place in a healthcare professional's office. Additionally, they were either unable or willing to call me by my correct name, but did end our interaction with (direct quote): "Life is hard, Bruh. You can leave." Bruh? The way this business treats their existing patients goes a long way to explaining why they need to constantly spam the neighborhood with direct mail offers for 'new patient specials'. After leaving the office, I got an appointment with another local dentist, who saw me the same day and happily made the repair in minutes, with no sleazy upsell tactics, even though it was Dr. Morales' work that was being fixed. read more

I am so grateful to have found Dr. Morales and his staff at Lakeside Dental. After having a truly horribly dental experience earlier in the year, I was referred here, and I was nervous to even walk in the door. But once I did, the calm, caring atmosphere was readily apparent, and it really culminated with Dr. Morales. He is kind, patient, thorough, and takes all the time you need as a patient to ask questions and feel calm. You are never left feeling rushed or unimportant. He exudes a gentle demeanor that immediately calmed my nerves, and his staff are always positive. Better yet - they follow up. I am amazed at the level of total patient care here. As a testament to my experiences, I referred my elderly father who had to have several teeth removed. It's a traumatic process, and I didn't want my dad anywhere but a place that I trusted. I never thought I would gush about a dental office, but if there ever was one to gush about, it is Lakeside! read more

Poor quality and high prices. Not a satisfactory experience. Don't go see Dr. Morales

I have been a patient with Dr. Morales and Lakeside dental for many years, having gone there early in their practice. He is very skilled and has been well equipped to handle my dental issues. He keeps up with the latest innovations. The office is well run by Meredith. I've never had an issue with any of the billing, etc. The office is well maintained. It is always very clean and it always looks like new. More than anything, Dr. Morales and Meredith are kind people who know how to treat their patients. That why even after moving an hour away, I still make the trip back twice a year for my appointments. I highly recommend this dental practice. read more

As a new patient with Lakeside Dental, my first experience was tremendous! All of the staff are super friendly, professional, and really seem to care about us clients. Tiffany was awesome and kept me up to date on my approaching appointment. Kayla was my hygienist and she was a rock star!! Very well-versed in the details and in the science of dental care. Her commitment and passion for doing an excellent job really shined through! And Dr Vincent Morales was friendly and easy to work with. He answered all my questions honestly and shared options with me about the state of my teeth in an approachable and understandable manner. If you're looking for a friendly and professional dental office, this is the place! read more

I LOVE each and every visit to Lakeside Dental and plan to be a lifelong patient. I whole heartedly trust Dr. Morales, his lovely wife, Meredith and their amazing team. They are very transparent so you always know what to expect. Everything is explained thoroughly beforehand, accurately quoted in a friendly, impeccably clean and comfortable environment. It's an all around feel good kind of place that you will want to continue going to for quality dental care. They really make it a very easy, safe, calm & relaxing experience. I can confidently say that as a patient for several years now with various procedures Im in good hands. If you had any doubts, let this be an honest testimonial to ease your mind based on many visits for several years. Give them a try. You won't be disappointed. read more

This place is rude. The customer service is lacking and needs to be revamped. Mr Vincent is not the best. he is not a good listener and make you feel rushed when getting work done. The staff is very rude on the phone especially if you need to re-schedule an appointment. read more

I sincerely do not recommend this office, especially for a simple procedure such as a teeth cleaning. I went in for a teeth cleaning and my teeth were severely injured. I have very healthy teeth. I just have one filling and very healthy gums. When the dental hygienist cleaned my teeth, she created a deep groove with a rotating sanding tool instead of a dental scaler. These grooves were looked at by the Dentist and were completely ignored. After I got home, I inspected my teeth and was infuriated. I have deep grooves in many of my teeth that will undoubtedly but hopefully not cause problems in the future. I called the Dentist and he dismissed this saying that plaque can go inside the teeth. This was not the case. She mysteriously doesn't work there anymore, and they will not offer any recourse to even clean my teeth properly. I called the office to ask for a proper teeth cleaning and discussed this with them, and they took the offensive and offered nothing to rectify their terrible service. I am stuck with damaged teeth and no offer to correctly clean them. I simple feel abused and muffled. read more

I am a retired cardiologist (I was the Physician President of Austin Heart ) until a car accident ended my career. My practice and the Heart Hospital were always trying to improve quality and the patient experience. I called Dr Morales urgently as a new patient with a broken tooth. (My prior dentist is in Harker Heights near one of my prior practice locations as I could pop over and not miss work) The office staff are very nice, professional and competent. The office is exceptionally clean. The staff seem happy. These are all subtle signs that the doc is good as bad docs often run good staff off. Dr Morales is high tech in terms of medical records. Can fill out your info on line including credit card and Insurance info. Your medical record and medical history review is thorough and appropriate. The office send emails and texts with links to your calendar for saving the dates. I have had Dr Morales fix a broken tooth and create a temp crown. It required extensive numbing, and work to create the new crown. My accident resulted in the loss of several teeth and I have had 4 crowns prior by two different dentists (one in Ca while traveling) and by far this was the best office re staff and best clinical experience My last temporary crown was literally pulled out of a plastic box (like one for old screws and nails) and then shaped to fit my molar for a few weeks. This current one by Dr Morales was a very thin custom molded temporary he made on the spot. I came back for complete X-rays and cleaning and again had a great experience. I had popped off the temp crown (every one has done that) and he recemented with no fuss As a patient and a physician I am sensitive to a doctors communication skills. I am often treated differently with a level of familiarity that is great but with the resultant lack of detail in discussion of my problem. I may not be communicating this well but the best providers have both recognized my medical background but nevertheless explained my clinical problem to me with the same detail they otherwise would to another non physician patient. I have suggested my entire local family (adult kids and grandkids) see him as they were looking for a local dentist. The office is tucked away behind the Wells Fargo and Wall Mart on the corner of 620/2222. I hope he does not move as he is a great provider and patient demand might overwhelm the space. read more

This dental practice has to be one of the best in Austin. Dr. Morales has done a great job of developing a culture of excellent customer care and service. I would highly recommend this practice to anyone looking for a dentist! read more

Outstanding folks, great communication, clean, modern office and comfortable process.

From the moment I walked in, everything went perfectly. I was crazy early for my appointment but that did it bother them. I was offered a refreshing beverage and a comfortable place to wait until my time. And they were on time!!! I can't recommend Lakeside Dental highly enough. My expectations for everything from being greeted to the actual cleaning to my final moments in the office were exceeded in every regard. read more

Highly recommend. Great service and most of all very honest. Only recommends what is needed. Friendly staff and very organized. They go out of their way to accommodate your schedule. read more

Hand down the best dentist I've been to. Office was clean and beautiful. Staff were very kind and welcoming. They did an excellent job with teeth cleaning and the dentist was nice and friendly. I'll definitely go back read more

Dr. Morales and Meredith were AWESOME! They fit me in the same day after I had an accident and chipped my front teeth. And Meredith verified my insurance prior - they are one of the few dental offices to still take insurance- more power to them! They are friendly, hospitable, caring, professional. I am a Physician myself and have my own office, and even as such, was very impressed with their services. I wish I could give them 10 stars! read more

Finding a Dentist or for that matter, any service that delivers uncompromising professional care on a consistent basis is somewhat rare. When you find one you stick with it. Dr.Vincent A. Morales, DDS, and his staff have served my wife and me since we moved to Austin. There is an old saying that, " People don't care how much you know until they know how much you care" so when you decide to consider a new Dentists that will CONSISTENTLY live up to your high standards, look no further than Lake Side Dental. That's NO BULL! read more

I cannot say enough amazing things about Lakeside Dental. To start with, the staff is incredible! Dr Morales really is an expert in his field. He really knows his stuff. Meredith and Courtney are also apart of staff and always greet me with such a warm welcome. They help run the practice with such ease. I always get emails and text reminders about my appointment. Meredith has always been especially responsive to any emails or questions I have asked about appointments or insurance. The staff here really feels like family. My entire life I have gone to my Aunt for my dentistry, so when I moved away from home- to come to what feels like a family away from family is really reassuring. I originally came to the Lakeside Dental because my built in retainer had broken and my teeth had shifted. The problem was enough to warrant getting braces for a second time. Dr. Morales and I were able to discuss in detail the options I had and were able to move forward with Invisalign. I wore Invisalign for 10 weeks and it correct the shifting. Dr Morales then fitted me for built in retainers for my upper and lower teeth. Since my braces, I have gone back for several cleanings, which seem to be extremely thorough- the best I have had- as well as a correction for a broken retainer which they were able to fit me in the very next day after I called. I would highly recommend Lakeside Dental to anyone! read more

It's more than what I expect. Nice, cozy office with drinks and snacks. Staffs are friendly. Dr is professional. Highly recommended! read more

Simply the best staff and dentist anyone could wish for. Every visit in the past six years has been top notch with my kids and myself. They are super kind, organized, skilled, gentle, and comprehensive- and they take insurance! I love coming here. We love lakeside dental! read more

Everything here is perfect (except sticker shock for my frugal self). The office staff are warm, caring, & phenomenal (Emily & Meredith), as well as all the hygienists. Dr. Morales is the icing on the cake, explains everything & helps you feel relaxed. My teen & I both go to him. I love our dentist! read more

Lakeside Dental - Vincent A Morales, DDS - General Dentistry Near Me - Austin, Texas

I've never been excited to go to the dentist until I started coming to Lakeside Dental. You are always greeted with a smile and treated like you're the most important patient in the office. Dr. Morales and all his staff have always gone above and beyond with their care. They are not only excellent with their care but 100% make sure you're comfortable and all your questions are answered before you leave the building. I can't sing their praises enough and highly recommend them. read more

Efficient, respectful, caring and great work. This sums up a first time visit and follow up for a filling. Every step was well managed. The team did a great job. Highly recommend Dr Morales and his team for your dental needs. Everyone is super nice too! read more

Great Dentist, staff and office! Dr. Morales will take good care of your teeth while not pressuring you in to unnecessary treatments! If you are looking for a good family owned practice give them a chance and you will be happy you did. read more

I cannot say enough good things about this dental practice. I see them regularly and am pleased...but when I had an emergency, they were amazing! I broke a crown on my front tooth on a Sunday. I called and left a message and immediately received a return call and went in the next day. They took care of me immediately! I was very picky through the process and it was okay with them! They would call to check on me and helped me every step of they way. They tolerated me with kindness, sent me to a color specialist, and made sure I was 100% satisfied . This included adjusting my night guard three times!!!! In addition, at another time when I was a new patient, they were aware my husband was having surgery and sent me a signed card! It doesn't get better than that!!! Highly recommended! read more

I've been a patient at Lakeside for over 2 years and it's always been great experience. Dr. Morales and his staff are very professional and always help me to understand my insurance benefits. They are always on time for my appointment and I never have to wait more then couple minutes, which is nice because I have a very busy schedule. I highly recommend Dr.Morales if you are looking for a dentist that actually cares about his patients. read more

Went today for my first appointment and I was thoroughly impressed. First off I just moved here and have been dragging my feet to look for all new doctors. But I finally did today and when I called they said there was a cancellation today! So I got an appointment an hour later! I was prepared to have to wait months so that was great! When I arrived at the office I was pleasantly surprised at how clean and new it was in there. The staff at the front desk were very nice and friendly. My hygienist Kayla was really gentle and sweet. And dr Vince was knowledgeable and easy to talk to. So overall it was a great experience! read more

Dr. Morales and his entire staff are so friendly, professional and knowledgeable. The office does a phenomenal job in every aspect of dental patient care. The office is always immaculate, comfortable and has plenty of parking. 5 Stars in an understatement for this office. 5+ stars all the way. read more

Lakeside simply has the nicest dental staff around. They always make me feel welcome and dr morales is very thorough. Also their music playlist is great read more

I continue to receive unsolicited advertisements from Lakeside Dental on a weekly basis, without fail. I finally decided to submit an inquiry via their business website, requesting some additional information on appointment scheduling and discount dental plan insurance coverage. Their website states a response can be expected within 24 hours. I waited one week without a response, and received another one of their advertisements in the mail, thus reminding me that no response had ever been received to my initial inquiry. I went to their website again, requested that they read my prior email, and at least provide the courtesy of a response -- advising that my inquiry had been received -- and that a response would follow, should they still not have the time for a response after one week. Several more days passed with still no communication from this office. I could certainly understand their lack of any communication if they simply don't need the new business, and therefore pick and choose whether or not they will respond to an online inquiry (albeit highly unprofessional). However, it is their office that continues to send me weekly unsolicited advertisements requesting the new business, which based on their lack of any response to my inquiries, is clearly not a priority and a waste of postage. I'll thus be passing on this office as a potential provider, and move on to one of the other myriad of quality dentists that value their potential new patients. read more

Our Family's experience with Dr Morales & His team has been fantastic. Dr. Morales & every staff member we have encountered has been extremely friendly and customer focused. More businesses (large & small) need to take their cues from Lakeside Dental. read more

Unprofessional to say the least, they never went over what my post op regulations were before my procedure so I wasn't supplied before my procedure with the proper dietary needs as well as them not letting a smoker know before a procedure that there would be a 3 day tolerance break... you think you would let somebody who is addicted to something know before I procedure to plan accordingly? Nope you guys just wanted the money from me rather than looking at what's the best option for me and it's hilarious to because in the questionaire before hand they ask if you're a smoker so you guys knew already... and almost forgot when the post op rules require somebody to not spit or cough you should probably ask them if they have cedar fever or anything to make sure a possibility of a dry socket isn't as likely.... but anyways if I end up with one I'm damn sure not giving y'all my money to fix it instead y'all may just get my next bill instead. What a joke of a place.... Very sad you think you could trust a dentist you've been seeing for years just for them to end up trying to get every $ out of you and not look out for their own patients health . read more

Lakeside has the most amazing friendly staff. I felt comfortable the entire visit. Everyone was gentle caring and through. They used the latest technologies. They didn't recommend more than was needed. Overall a pleasant experience. read more

Dr. Morales and his staff are super efficient and friendly. My whole family has been going there for years for regular check-ups and fillings. I also got a permanent tooth implant and it looks perfect. Everyone in the office is delightful and the pricing is on-point for the excellent services provided. read more

Came in for a clean and some fillings, very happy with how everything went smoothly. From the moment I walked into the door I was greeted by a very friendly front desk manager, to the X-ray tech who was shooting imagines of my teeth, the hygienist was very carful with her work and of course Dr.Morales was the friendliest dentist I've ever met. I'm very happy with everyone here and will continue to keep doing business with Lakeside Dental. read more

Great office, great staff and great dentist. Dr. Morales is very thorough and did a fantastic job on my filling.

Dr. Morales and his staff are awesome. They care and it shows. He explains everything that needs to be done very clearly and does not recommend any un necessary dental work. Will listen to you and work with you, especially if you are on a limited budget. They make you feel very welcome and visiting with Meredith is great. I strongly recommend them as the dentist to have. There waiting room and exam rooms are beautiful, warm and inviting. read more

Dr Vincent Morales,is by far the very best ever dentist I have been to,and I have been to many in my time.He is the most caring,considerat,kind,patient,understanding,well informed dentist!You are his first priority,he cares about your comfort,and well being!he explains every single detail of what he will do while working on your teeth.He is soft spoken,very well informed on dentistry,and truly cares about his work and his patients.He is the very first dentist Ive been to and did NOT FEEL PAIN! The receptionist Meredith,is caring,keeps you well informed of your appts,and listens to any and all questions you may have,The office is beautiful,clean,flowers,coffee,water,juice,TV,not like a dentist office at all.You are offered a blanket for comfort,watch TV while being worked on,cleanliness is by far the best I've ever seen.The staff are really very pleasant,they assist Dr Morales,they are well informed,and happy.Over the years I've been to several dentist,had many bad experiences!I no longer have to worry about it anymore,with the care and treatment from Dr Morales,he has won me over.I highly,highly,recommend Dr Morales to anyone,he completed a beautiful root canal,removed a large molar,and did not feel a thing!!Oh yes.....Dr Morales,is well up to date and fully informed on all dental needs...very impressive!excellent work! I could not have been better treated nor could I be happier!! read more

Lakeside Dental might be the best dentist office I've ever been too! The staff was friendly, knowledgeable, and great at what they do. The onboarding process was easy, and completed before I even showed up for my appointment. They did a great job cleaning my teeth, and gave me a concise and informative overview concerning the health of my teeth and gums. 10/10! read more