Really nice and helpful people. Highly recommend. Ask for Jamie. We have bought a number of things there over the years. Service and support are excellent. read more

Roy was so helpful and friendly and took the time to find the perfect lamp shade! So glad he helped me today.

Dianna Marcus at the Lamps Plus store located in the Pavilions was a great help to us on recent store visit. Dianna took the time to answer our questions and help us find the right products for our job. And she saved us a ton of money by not needing and electrician. We will be back soon. Thanks, Brad Marsh. read more

Jaime Maltos was exceptional. Checked on us without being obtrusive. Knowledgeable. Helpful. We were able to call him a d ask questions after we left the store. Made sure to be available by phone or email. Super experience. Bought lots of wonderful fans with lights. I know we will go back to Lamps Plus when the need arises! read more

I visited the Indian bend Scottsdale location. My experience was amazing! Dianna was very attentive and so was her colleague . They were very pleasant and helpful. When they say plus, they really mean it ! read more

Excellent service from Dianna! She was very helpful with our purchase of two ceiling fans! And both were in stock! Delivered right to our car! Highly recommen! read more

We recently purchase two bathroom lighting fixtures from the Lamps Plus store near Indian Bend and 101. Roy Date handled everything - he helped us select the correct fixtures and explained the advantages of each. Later he helped with bulb selection. Roy is very professional and knowledgeable. we are ver pleased and satisfied. Excellent customer service! Tom and Belle H read more

Dianna went over and beyond to help me select pendant lights. She is very customer oriented! I would highly recommend her to all my friends when looking for lighting for their home! read more

Great service by Dianna Marcus helping us find multiple lighting needs and it was right before store was closing. Great lamp options were presented with good advice on light bulbs, etc. read more

My designer recommended floor and table lamps that began at $1000+ each. No way was I going to spend that kind of money. I began browsing Lamps Plus and I've been able to find very acceptable imitations of the pricey lamps for under $300 and in some cases for much less than that. True, if you have to order a lamp it doesn't come assembled, but that is true for every light fixture I've ever ordered. The lamp assembly is especially easy and I appreciate the money it saves me. Though I haven't worked consistently with one person I've found that every person who has helped me at Lamps Plus has been service oriented and professional. read more

Bernard Did A GR8 Job Helping Us With Our Return & New TORCHIERE Floor Lamp Purchase. Ty Bernard...

we have been going to the scottsdale lamps plus and dealing with johni koch. she is an amazing salesperson. not only is she well aware of the products that are available but, she was so willing to take the time to help us find what we wanted! johni spent a considerable amount of time helping us match exactly what we wanted. she also followed up the next day to make sure we got what we wanted. she is truly a great customer service representative!! read more

Might as well go to IKEA since their lamps come unassembled. They did not let me know this and I spent $1600 on 5 lights waited months and the dates promised were not correct either. When you spend that much it should come assembled. Now have to pay someone to put it together and someone to install it. Too pricey will not shop here again. And when I was picking them up an item, I got lots of attitude for no reason at all. Thumbs down. Not a good experience. read more

Ryan helped us out today and was very attentive. He helped us find find exactly what we needed in no time at all!

Ripley was very friendly, helpful and knowledgeable. She assisted me with bathroom lighting and placed my online order. Thank you, Ripley!

Jamie at this store is a total treasure. We went to another designer store and ordered many products several of which were totally wrong despite the site visit. Jamie helped to fix the mistakes of the previous shop and has successfully ordered several fixtures now for us. I will be using him to order any and all lighting going forward! Thanks Lamps Plus for hiring and retaining someone like Jamie! He's golden!!! read more

Great until you buy $16k and try and return $2k that Limps Plus won't take back. Horrible customer care.

This store has a young lady named Ripley...she is easy to work with, knows her products and frankly totally underpaid.

When we visited this store to view a lighting fixture in person before deciding whether or not to purchase on the spot, the lady salesperson was extremely snobbish and didn't seem to want to help us. I noticed her right away when we initially entered the store, as I couldn't avoid overhearing her conversation, as she LOUDLY explained to another customer, "With the way the world is turning right now..." that she shouldn't count on getting lamps on back order...or some other discouraging explanation (not sure if this lady actually wants to SELL things or not). We had driven from across the valley to this particular Lamps Plus, since this was the only store that had the item we wanted, after several months of searching. The item was in the back, but the saleslady would not let us see it. She said they would be putting it up for display, and that it could not be viewed until then. I explained that we wanted to look at it, as we cannot tell just from a photo online, if it is the item we want (even if we were to order in the store or online, we would want to view the item in person, first). She then started to verbally describe the item to me. In frustration we left. It really seemed like she wanted to stand there and be a big snob, and not help us at all. We also wondered if we were being judged in some way, and that perhaps there were assumptions being made about our purchasing capacity. I hope this woman finds a more positive outlook on life, and can make a positive change by doing her inner work. Perhaps she can resolve to be a little more helpful and solutions oriented. Anyway, this was all completely a blessing in disguise, because before just throwing in the towel for the weekend, we gave our search one last ditch effort, and landed at Valley Light Gallery, Scottsdale. They totally turned our day around! Wow - the staff was so nice, and people were very busy buying things, and it seemed like there were a few repeat customers milling around, as well! It was so refreshing. We were able to purchase some other lights for our kitchen (and brought them home and installed them all that night - they're gorgeous), and today we are purchasing a gigantic fan for our great room. We're super happy, and Valley Light Gallery and the people who work there are a gem! We have a long way to go (it's a new house) - and Valley Light Gallery will be our go-to! read more

Jaime was awesome glad we went back and had a great experience, he provided us with very good service, we appreciated how he took care of us. read more

Tara did a great job helping find office fans to keep students cool during the Summertime

Horrible horrible customer service. Waited 3 weeks for installation of an expensive ceiling fan. A month later ceiling fan stopped working. Had to wait another 2 weeks for installation to come out to see what was wrong with the fan. Technician said fan needs to be replaced by just looking at it. No one followed up after he left. I called a few days later only to be out on hold for almost 10 minutes. I hung up and called again. Told the sales person i was put on hold and she said oh I thought I told you they wud call you back. Horrible customer service. read more

Ripley helped my mom with amazing fixtures and furniture ideas! She was patient, considerate and wonderful to shop with! Thank you Ripley!! 10 star review! read more

Ripely was very knowledgeable and had a great sense of design and detail. Would use her again. There is so much more to choose from than what you see on the floor. read more

I'd like to say that the store on Indian Bend is awesome. Great selection and the staff is great. Michael is the manager and Stephanie is super knowledgeable. I highly recommend seeing their entire lighting selection. I recently had a couple of returns and Michael made it super easy. They have a 60-day return policy which let's you see the product in your home and gives you plenty of time to "love" it. read more

Sincere thanks to Ripley Mason! I was looking for a new interior fixture for my front entrance. Ripley proactively asked me if I needed help. I showed her some pictures I took of the space and other light fixtures we have in neighboring rooms. She helped me finalize my choice by pointing out things I never would have thought of! She printed out a picture and product specs for me to take home. My husband loved the fixture, so I called Ripley to order it immediately. She is a true professional and made the process a very satisfying experience. Thank you, Ripley! read more

My wife and I visited the store for the first time in June 6. We were extremely impressed by the staff but in particular with Jaime Maltos who helped us purchase two ceiling fans. He was very knowledgeable, patient, and helpful us select the perfect fans for our needs. We highly recommend you work with him when you visit this store! A+++ read more

Customer service feels like a lost art these days, UNLESS you go to Lamps Plus at the Pavillions. When you go in this store, you feel like they care and want to help. I have wasted money shopping other places for fans and lights that end up being disappointing and then having to be replaced. Dianna Marcus has helped me a number of times and she is knowledgeable and helpful. All the employees in this store are awesome. This is my go-to from now on. I just so appreciate how helpful and engaged they are!! read more

Diana has been working with us for over 18 months as we are in the process of building our 2 home. Diana also helped us through the last home built 10 years ago. Her customer service is superb and she pays attention to the last details. We want to recommend Lamps Plus in Scottsdale, Arizona. You will never be disappointed. read more

Bernard sale associate was so helpful, kind and courteous! He helped me with bringing my fan in the store and back out and placed in my car with care. A small piece had fell off while bringing back to my car and Bernard was quick to run it back out to me! What a gem. Will be back always get great customer service when at this establishment percent every time! read more

Had a great experience shopping with Roy! He was, Kind and courteous and super patient with all of my questions as I searched for just the perfect ceiling light for my guest bedroom . read more

Walked in not too long ago searching for lamps to fit my bedroom theme. Jaime explained to us the layout of the store and we found the lamps we wanted instantly. Although they weren't in stock, he offered to have a new pair shipped. He told us the day they would be delivered and we actually received it basically the next day (it felt like lol.) It definitely came sooner than expected and the right items were shipped too! LOVE! Happy with Lamps Plus and Jaime! read more

Dee was great. We had very specific requests and she guided us to the correct products quickly. She then completed the purchase process and delivery explanation efficiently. Thanks, Dee. Nice to meet you today! Full name: Deloris Thelen read more

I was greeted by a very professional staff. What I mean by professional is customer service like the good ole days. I was introduced to Ripley who listened to my wishes and walked me around the showroom pointing out lamps that went with my style. She referred to my photograph and explained her reasons for particular recommendations for my master bedroom. She urged me to look beyond my comfort zone and I'm so glad. I'm really excited to get my lamps delivered in 3 days!!! read more

Dee Woods did an excellent job! Great customer service! Great stuff!! Would buy again and also recommend!! read more

I was greeted by Bernard in the parking lot while trying to carry in a big lamp. He immediately asked me if I needed assistance and carried my lamp back to the shade department. We agreed I needed help with shades and and he suggested his manager. Colleen came quickly and was equally as charming as Bernard and very knowledgeable. I was in and out in 15 minutes and beyond satisfied. Thank you to Colleen and Bernard for making my Lamps Plus experience so pleasurable. read more

We recently purchased a new home, and consequently, needed a lot of lamps. We'd driven by this store many times without really paying much attention to it until now. Upon going in, we realized that their prices are a bit higher.... if you're looking for just a lamp to get by, Home Depot or Target will probably do the job. But for something that will last and is more of a quality, eye-catching addition to the room, Lamps Plus is the route to go. Every time we've been in, the salespeople have been helpful and friendly. One of the many (10+) lamps we bought was defective and couldn't be assembled. I brought it back the next day (with the receipt) and had no problems exchanging it. No problems to speak of on our end. read more

We went to Lamps Plus today to look at lighting for our new home Tara Dondas was amazing so helpful and patient with making selections

Lots of choices on display. Very helpful salesperson Ripley Mason pointed out ceiling lights I didn't notice to present more options.

Ripley was very helpful, knowledgeable and patient in helping us choose pendant lighting for our kitchen. Thank you!