The worse service and for how much you pay for a Land Rover Sport - you would think they would give you a rental - when we bought our car - someone was suppose to call us and set an appointment to go over everything in the car - never happened- read more

Land Rover pasdena has had my car for over a month. They're excuse is that they are understaffed while I'm over here paying over $800 in the rental fees from enterprise from across the street. I just texted the worker (Parkson) who is taking care of my car for the past month as he told me he was going to text me last week for an update and he just said he left to a different dealer to call the main office!!! Really!! If your buying a Land Rover please look into Mercedes. Our other car went in for service came out quickly and we had a (upgraded) rental car with no charge and they treat you amazing. We have always had superior service at Mercedes. Range Rover has been a overall nightmare since we bought it. Also, our Rental had the check engine sign pop up so we went to exchange it for another Discovery and 2 days later this cars check engine sign pops up. I can't believe it on a 2019! Well I'll see if this experience can be salvaged and I'll update this review and hopefully I can get my car back. Very disappointed. Update They took care of my car and Accommodated me the best way possible. Thank you Abel for helping me out of a very frustrating situation and making things right. read more

We LOVE our brand new Discovery Sport! THANK YOU Michael Passage! We appreciate your level of expertise and professionalism throughout the entire sales process! You went above and beyond our expectations. Thank you for the awesome deal and the newest addition to our family. She's a BEAUTY-inside and out!! We'll be back for sure! read more

I got a car here last month. One of the main reasons the decision was made easy for me was because of the excellent service provided by Terry. He has been fantastic throughout the sales process and has answered all of the questions I had. Even after-sales, he continues to provide excellent service. A huge shout-out to Terry!!! read more

Gary Touzjian in Sales is absolutely the most knowledgeable person we have ever dealt with when purchasing. He knew everything about the Land Rover we purchased. He was not pushy and his kind demeanor was so appreciated. We called the next day with a question. He knew the answer immediately !!! If anyone is considering a Range Rover, or Land Rover this gentleman is without any doubt the person to ask for 818-625-5007 read more

I have made the appointment for diagnose my car's computer a month ago. When I drop off my car that service advisor's attitude is very very bad. I called him and left him a message no respond in a whole day. Next day left another message, and try to file a complain then he start text message me. What kind of service is that? When I drop off my car I ask for shuttle service or uber he tells me none. Every car dealership I went to their service advisor very nice and gentle (such as BMW, Toyota, VW...etc). It's a shame to you guys for even operate a business like this. Go back to school or whatever to learn more about customer service and manner. read more

Worst customer service! Sam Martinez was the man who's helped me and he did not know all his facts during the transaction! Not to mention he began talking on top of me and became aggressive towards me when we started going back and forth regarding price. Before the deal fell apart he walked past me and said thank you!! I looked at him confused and said so we don't have a deal? He walked past me and rudely dismissed me. Never have I been treated so poorly let alone been disregarded in the manor by a man ( who's my fathers age! ) You're a car sales man ITS YOUR JOB to not take it personal when we can't work out the numbers!! Now I will never return nor will the people I've told this experience about! Thanks Sam! Oh and did I mention I had two friends with me who witnessed this old man speaking to me like I'm beneath him. Disgusting you speak to young woman like that. read more

For the second time, a part of a molding got removed while I was having my car washed ( the first one was from my 2017 Range Rover when molding in the hood got removed). I called Range Rover Pasadena, since this is where I bought my car in April. The receptionist was snappy! The manager, Mike Brown gave me a call back, and instead of being apologetic for what happened, he made it sound like this is the first time I've heard of it!!! No sympathy whatsoever! Seriously, this dealership has service and customer satisfaction issues!! read more

This dealership has some of the most incompetent employees I have ever met in my life.. I never leave reviews and if I could rate them 0 stars, trust me, I would... My 2016 Range Rover Evoque, which has never been in an accident, started experiencing problems with the turbo shift and began making noises and jerking forward when I would drive. When I first brought it to Land Rover Pasadena they right away tried to tell me that nothing was wrong with the car. They gave the car back to me without fixing any issues. Then i returned the car because the same issue was happening.. I was then told I would need a whole new engine and they quoted me for $14,000.. I just bought the car and it's in great condition. But after further review (4 days and not even a text or call from them) I finally had to reach out to them myself to see what the real issue was. The service advisor (Kevin) then told me it was a simple fix (they changed the oil filter, flushed fluids, etc.) and charged me $1,900.. They then told me the car was fixed but I would still feel the jerk and hear the noise as it's "normal" for my car.. which is just simply ridiculous. If you don't know how to fix the problem then tell me so I can take it to someone who does, don't lie to me and try to play me for my money. 2 days later, I brought it back to fix the issue that was never fixed the first time around, the advisor then told me it was the motor mount that needed to be replaced (another $1,500). I got the car back and STILL experiencing the same issue. Fast forward to not even a week later and my car isn't starting.. I basically paid $3,400 for nothing to get fixed on my car. I contacted the service advisor AGAIN and he told me to "Try letting the car sit for a bit then start it back up later"... like that's going to permanently fix the problem. Totally unprofessional. Do not trust this dealership! Do not take your car here, do not buy any cars here. They will rip you off for your money and lie to your face. read more

Is anything more taxing than shlepping to the dealership to engage in psychological warfare with a car salesman because you want a new car? Outside of being a vegan at a KBBQ joint, I can't think of anything worst. My impression of buying a car is forever changed because I was lucky enough to work with Zach Wegner at Land Rover Pasadena. Before you get all excited, I didn't drop 100k on an 11-mile-per-gallon Rover. I dropped much less on a gorgeous, pre-owned Audi that sips, not guzzles. Since I wasn't purchasing a new car, you'd think I'd get an inferior experience. Coupled with all the car salesman stereotypes (sleazy, shady, immoral etc.), I was expecting nothing short of a traumatic experience. But, boy, did Zach prove me wrong! For starters, he's young-ish and relatable--untainted and unhardened by the car sales atmosphere. He kept his word, even when I forgot to get it in writing, and generally, exceeded every expectation. He made me feel like I was the only customer in the world and left an impression of being decent, honest and very likable, so much so that I can't wait to do it again. In all my years of purchasing cars, even when I dropped a small fortune a few years back on a NEW German import, this was the best car buying experience I've ever had. read more

I took my truck to this dealership 3 times. EACH time they charged me and STILL have not fixed my car I paid a few thousand here for my Range rover. Then when I told them that my car was still doing the same thing, they tried to charge me again! WTH? DO NOT TAKE YOUR RANGE ROVER HERE. I took my car to another dealer and they fixed the problem the first time. BEWARE!!!! my service guy was Clint...and the Fleet manager did not help either.... he was very sarcastic when I attempted to resolve the matter with him. BOO---------TO this Range Rover Dealer. I give them -1 star. read more

Yes, like everybody else said, BUY from them, but never go for SERVICE! Just found out when my car was in for service, they drove my car to Starbucks for the morning coffee/breakfast run.....What the ^%$# is this????? Funny thing was, I found out this all because I was checking my dash cam video for another incident. And I had the guy's face recorded... So, when where what who, I got them all... read more

If you want to be treated like a criminal where your guilt is presumed without true warrant then you've come to the right place! After 3 months of searching I finally found a black on black v6 range rover sport HSE at the pasadena dealership. I went in today to inquire about the price and possibly buying it. Unfortunately the sales person questioned me and thought that I was going to export the car out (since i was so specific). He asked if I want a v8 car instead and I said no. I'm looking for a v6. He then said that my request is exactly for cars that get exported. I then provided him with my license and insurance card and also said that I can back up my finances with 6 months history. Basically whatever info they wanted I was willing to provide but despite of that he did not discuss the price and told me that he will call me. Of course he never called back. Ebeded up going to the van nuys delearship and just bought the car today for $91k. At least they weren't an asshole like the pasadena guy. read more

Brought my Range Rover Evoque in today for servicing and Kevin was great, got me in and out in a timely manner to fix a faulty head light that was out. When I received my vehicle it seemed as if they also fixed my "low coolant" notification that I had on my dash, and even washed my car thoroughly. Will definitely be extending my warranty because of the amazing service here! read more

For the last couple of months, I've been on the search for a new car and have visited a few dealerships. I've always really liked the way Land Rovers looked and at one point was firmly set on getting a 4x4, so I stopped by to do a test drive. I was inside the showroom browsing for about 20-minutes by myself. I needed help but they only had two or three salespeople on staff, which seems kind of low to me. Eventually, I asked a saleslady (I believe her name was Widad, I'm not 100% sure) and she helped me out after she was done with her client a few moments later. She explained to me the differences in all the Range Rover models since they all looked the same to me, as well as the LR4, which was what I was interested in. We took it out for a test drive and it was an amazing drive. She explained all features down to the very last detail and was very helpful in answering all my questions. A week later, she followed up and when I told her my reservations about getting such a big car with low MPG, she recommended another model and wasn't pushy about it. I've since then decided against getting a Land Rover, but if I ever do decide to get one, I'll be going to this dealership and asking for Widad. read more

Walked onto the lot today and walked into the showroom where we were welcomed to the dealership by Darren. I informed him we were looking for a brand new LE4 on the lot. We were shown the only two in stock, neither of them had the options or colors we wanted and asked how long it takes to order one. We were told that Land Rover does not allow anyone to order a vehicle under any circumstances and pretty much told that we have to chose one of the vehicles on the lot. We had to ask him to look at other dealerships and he didn't even offer to do so. He were given some attitude when we told him what we wanted. We left due to the horrible customer service and the unwillingness to assist a couple who were ready to buy a brand new vehicle today. We went to another Land Rover dealer today to see if we can buy a brand new vehicle. read more

My usual place for service. Out of curiosity, called around for expected cost of a by-the-book sixty thousand mile service. Aftermarket shop? $460.00. Newport Land Rover $750.00. This place quoted me $1500.00. Nice knowing you. read more

My car is driving smoothly. It's old- a '98-- I know, but I love my Discovery. It's not showroom material, but I need my car to pass the CA Smog test. Land Rover misreports an ABS code to the DMV. The code is has been misreported since '97. I have taken the car to a few mechanics, who basically told me that the whole thing is ridiculous, what does this have to do with the Smog test? No one at LR can tell me when I call- I need to take it in. (Why, Oh Why? Didn't I yelp first?? Desperate times, man). Long story short- they tell me it's going to cost me -- get this!!!-- $5,000 to fix my car. A car that is driving perfectly because they can't figure out what the misreport is for so they want to replace the whole module. hahaha. ah, no. The ABS sensor was unplugged. UNPLUGGED!! for the love of god. I paid them to do absolutely nothing. And the advice was that the car should be towed off the lot!! hahaha! ah, I am small. I am blonde. I am a girl . . . but I am not stupid. I drove it in!! Then the second wave came in-- the radiator needs to be replaced? Coolant is leaking everywhere!! Hmmm. This is new . . . and the price $1,500 + A total estimate of $8,000 to correct a sensor and my radiator? I went and got my car- They washed it. The only redeemable thing about the whole experience. I asked- who do I talk to at Land Rover about this code. The answer?? "I have no idea." Land Rover Experts?? From what I have read on here. I am lucky to have gotten out with a bill under 500 bucks. What did that other guy call it? hostage exchange $$? So true. What a rip-off!! Stay away!! Stay AWAY!! read more

I really don't like writing bad reviews - but in this case I feel almost OBLIGATED to do so. My husband is in the market for a new small SUV, one of the contenders is the Range Rover Evoque. We saw online that Land Rover of Pasadena has the exact package & color he is looking for so I called yesterday to find out if we could test drive it. I spoke with Ruben & he was helpful & friendly on the phone - said he would have the car pulled up for us when we showed up at 6:30pm. We were coming from an appointment in Chino so we ran into a bit of traffic. I wanted to alert Ruben that we were running behind so I called the dealership number FIVE TIMES - no answer. I called his cell number twice - no answer. But we decided to keep going since our ETA was 6:45pm. When we arrived we saw the car had been pulled up for us, so we walked inside the dealership. The following is why I'm leaving a 2 star review: 1. Nobody greeted us when we walked in. 2. I said hello to the INCREDIBLY RUDE AND CONDESCENDING tall lady who asked us who we were looking for. She walked away and left us standing there. 3. The same tall lady NEVER came back to tell us ANYTHING. Was Ruben busy? Was Ruben on the phone? Was Ruben gone for the day? Should we sit down? ANYTHING?!?! We were standing close to the doorway for over 5 minutes without any communication as to where Ruben was or whether we should have a seat and wait. We would have been satisfied with waiting, no problem. But ignoring us completely is the reason for this review. To the general manager at Range Rover of Pasadena: I know that 1 car is not that important to you. But it IS important to the sales man who is attempting to make his quota for the month. This sale was lost because of the INCREDIBLY RUDE AND CONDESCENDING tall lady. The ball was in her court to make us feel welcome or not. She chose the latter. To Rudy: My daughter is also in car sales and I know how difficult this business is. I'm sorry but we won't be coming back to Land Rover Pasadena. Please know that I did hear your voice mail you left me 1 hour after we left the dealership. I appreciate it but we will buy the Evoque elsewhere. Your initial friendliness & follow-up phone call is the reason I'm giving this place 2 stars instead of 1. read more

Let me start off by saying I have never left a negative yelp review. That being said, this dealership is beyond horrible. We are on our fourth range rover and when you spend 100k+ on a vehicle you expect better treatment. Let's start with the service department. They don't offer courtesy vehicles and if you argue enough they'll rent you a car, this is fine. What is not fine is how my family has been treated. My mom currently has a sport and I took it to be serviced for her because her speakers kept rattling, the service department told us it was user error and it is common for people to blow their speakers on purpose to get new ones?? WTF. My mom is 40 years old and listens to middle eastern music so quietly you can't even hear it otherwise she'll "get a headache". The service department then told us they were going to put a monitor in the speakers to see if we were blowing them? OK??? Next. The gear selector broke and the car had to be towed. We watched it go on the trailer perfectly fine. We went to pick it up from the dealership and it was scuffed all over the front of the vehicle. The service department blamed the tow company but if it wasn't scratched going on the trailer surely the dealership would've noticed it getting scratched coming off. The car never got repaired. But let's go ahead and talk about the bloodsucking liars in the sales department. I drive a porsche and I was looking to maybe get a Range Rover as I heard there were going to be electric models releasing late this year with the redesign. I told the sales associate the only issue I ever had with my parents range rover's was that the transmission wasn't as smooth as my Porsche and it felt like a tank and I asked if they're going to change the transmission in the future. He then told me my parent's cars had serious issues because the transmission is the same as the one in my Porsche, yeah ok buddy let's pretend Range Rover uses a PDK. Then I asked about the redesign for the 2021 model year and the electric vehicles releasing and he told me there was no redesign or electric models coming which was a huge lie because you can see the spy shots online and range rover themselves announced electric vehicles coming later this year. So in summary he just wanted me to purchase and be screwed over. There is no other dealership near me and because of that I will never own a range rover because I refuse to support or interact with Land Rover Pasadena. read more

I would not recommend this dealership for service. When I picked up my vehicle, they could not find my key fob, my car was not washed (as they had told me it would be) and there was grease on the steering wheel center, door and inside kick panel. The personnel were nice and cordial, but the customer service culture appears to be missing from the top down. Overall, very poor customer service. read more

Land Rover Pasadena - Condition vehicle was returned in - Car Dealers Near Me - Pasadena, California

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Marty, my sales rep has made my experience here at Land Rover very pleasant. He has great product knowledge and wasn't at all pushy with the sale. He provided me options with Models to choose from. He took his time to go through the features of the Rover, payment options and most importantly, I love his honesty. At the end of the day, I drove off in a car my girls and I are happy with. Thanks again Marty for leaving a great lasting impression. We will most definitely refer our friends and family read more

I guess you have to give at least one star- but a more honest rating would be zero stars. Be careful of getting a LEMON here!!! And then good luck trying to sort it out with this dealership! read more

I have been going to this dealership since 1996. I owned a 1996 Discovery and loved this car and had it until I upgraded to the LR3 in 2005. This was a first model year car, I purchased the extended warranty. My experience with this dealership starting about 5 years ago has unfortunately gotten worse. The service advisors are not always helpful, do not go out of there way to assist, and are also not friendly to boot. Well, I had a serious mechanical problem which the dealership took a full month to resolve and fix. After two weeks, I started to get frustrated so I escalated the situation to the Service Dept manager and he was horrible. He didn't seem to care, offered no apology for it taking so long and just simply said it was what it was. Two weeks later, I escalated the issue to the store manager and a similar response. Now I go there because I don't want to drive to Encino or South Bay. It's quite a shame because I've always loved Land Rover cars. I am very disappointed at the management of this dealership. Peter Lowin 626-676-9290 read more

I just visited Michael Passage at Pasadena Land Rover and my boyfriend and I just purchased an all new 2016 Range Rover, blue outside and white inside!I highly recommend Michael and Land Rover Pasadena for his assistance, five thumbs up!!!! read more

Land Rover Pasadena - Here she is!!! - Car Dealers Near Me - Pasadena, California

Kevin Manougian is the best service rep. Very helpful and responsive. Its a pleasure working with him

I've been to several Land Rover dealerships and I must say that this one has been the best by far. I'm currently shopping around for a new car so of course I had some questions. I pulled up to the sales depot and was greeted by Ruben. Great guy. Really knew what he was talking about. But when trying to buy a car I never skip the process without taking a visit to the service department. I met Kevin there and he layed everything out for me bit by bit. He was very straightforward about the services and told me exactly what I would be expecting. Might consider getting one just so I can service it by Kevin. Great experience read more

I worked with dealer Sam Martinez and he was great. He was very responsive and went out of his way to find the exact color and make of the car I wanted. He spent his time answering all my questions and concerns. I felt great personal service and attention from him, including him following up with me after the deal was done. Thank you. read more

Mitch Weiss was amazing!! If you don't want the back and forth and the bullshit from a typical sales agent, he is the one you need to see. Mitch helped me for over a month to find the perfect Range Rover Sport with the deal I was looking for. He answers his emails quickly and is always available, never sounding irritated or annoyed (and trust me, I bugged him a lot!). He is soooooooo sweet and sincere. He totally hooked it up and now I feel like a big baller in my new Range! LOL I couldn't be happier! After about a week I got a call from Justin. He made an appointment with me to come out and show me all the cool features the Range has that I would never have figured out on my own. He was so nice and informative. You can tell he loves his job and has a passion for it. Overall, for the first time EVER, my car buying experience was great from start to finish. I think Range Rover just won a lifetime customer. Thanks guys! :) read more

I just want to thank Kevork for his expertise and great customer service. He was very professional and gave trustworthy advice. I will refer anyone who needs there Range Rover service to Land Rover Pasadena and too Kev for repairs. read more

First problem I had was the car battery was basically dead and they can simply replace it through warranty, so I called ask if we can bring it in. I believe I spoke with Clayton and he said well if it still starts you should be fine, when it won't start anymore you can bring it in and we will replace it for you. At first I thought I was hearing things wrong but I was just shocked how cheap they sound saying that when Land Rover is suppose to be high end well now that I've been a customer here this just showed me otherwise. Anyways I just said ok and bye, he: have a great day! Seriously still shocked but I ended up bringing it in the next day and it just felt like they would not replace the battery like no problem the fact that they said come back when it won't start like how can I bring it at that point if the car won't start? Like what? Everytime I come maybe 1/10 times someone had approached me but just in general everyone's attitude seems very too good for you like you guys should have just as good customer service as your cars but just like the cars they all have issues same with the service, glad I just leased, definitely will not be returning. read more

Almost bought a Land Rover...didn't because of gas. I stopped by without an appointment on a Friday. Was interested in either a new LR4 or Range Rover Sport. The associates were very polite and not pushy at all! Even without an appointment, their associates gave me a test drive and even took me on their test track! The people there truly made my experience a pleasant one. They know they have an exceptional product and there was no need to persuade me into anything, they simply showed off what they were selling. Great customer service. Unfortunately, I didn't end up buying the Land Rover due to ridiculous gas prices and the introduction of the redesigned BMW. If you're in the market for a Land Rover, stop by this dealer in Pasadena. read more

Excellent service after online credit pre approval, I was in my new Rover in record auto dealership time...found my new source. Highly recommend over all So Cal dealers. read more

Land Rover Pasadena - Car Dealers Near Me - Pasadena, California

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Giving 5 stars for the time we spent @ the dealer. It's fast and effective services from the sales to the financing department. No unnecessary steps! I got another car from Mercedes and we have always been Mercedes loyalty customer for years, still we spend at least 4 hours and more whenever we get a new car. I decided to get the Range Rover Evoque this year and very happy with the decision. Two weeks later we took the car in for service because the automatic window function was not working properly; it only took 5 minutes to fix it. If you look for someone to show you a car, ask for Zach, he's cool! read more

We recently (on veterans days) purchased our Land Rover, Range Rover luxury sport and I would like to say that the customer service Norman provided was awesome! He was very friendly, honest & professional. We didn't have to struggle with behind the scene surprises or any dishonestly or sneaky charges like some dealerships tend to do. We couldn't be more satisfied with the sales department. Thank you Norm for making this experience so pleasant. We will definitely return. The Berry's Anthony & Sonya read more

My husband and I went in to look at a used SUV at this place and met with Zach Wegner. Let me just say that neither my husband nor I like going to dealerships, let alone dealing with salesmen. That's not how we felt here with Zach. He was so nice, down to earth, didn't pressure us, and was very professional. We test drove the car and talked to him about the cost for a bit and even did some of the paperwork, but decided to walk away and think about it some more. He gave us his cell phone and when we had any questions he answered them right away...still no pressure. After a few days of thinking and going back and forth with Zach, we decided to buy the SUV. On our way home from the dealership (after they were already closed), the sunroof had a problem closing. The next day, I contacted Zach and told him about it. He and his manager Mike really stepped up to help us out with getting our sunroof fixed right away. We've been to other dealerships and were really happy with these guys. It's truly one of THE BEST experiences we've ever had with a dealership. We highly recommend them! Thank you Zach and Mike!!! You guys are AWESOME!!! read more

My nephew from China came to the States for school and he wanted to get a Land Rover. We found this place online and sent an email first checking it out. Zach, the sales agent replied our email and we made an appointment on Wednesday. We went there and two cars we talked about in emails were already parked inside. My nephew doesn't speak English very well, but Zach was very nice and patient, especially when explaining the paperwork, and he helped my nephew check the car carefully, everything was done professionally. My nephew bought a black edition LR4 in the end. Overall, it was a very nice experience, nice store and professional staff. And my nephew is very happy with his new car. ,, Zach,,,,LR4Zach,, read more

Bought my current RR Sport from LR Pasadena and the experience was great. Have had the car back in a few times and they have always been very helpful........one downside is the rental they provide more often than not is a Jetta or Corolla....but at least they cover a rental! All I know is, this place beats the hell out of Hornburg, and although I live in West Hollywood, I still would rather drive to Pasadena than give my car to Hornburg....which is less than a mile from where I live.....that says a lot! read more

Went to this Land Rover to check out the new 2020 RR sport. I was linked with Tibo, who had the best enthusiasm. He made sure we were comfortable with what we wanted and took the BEST care of me and my wife.. We looove our ride. Thx again Tibo !! read more

I was recommended to Kevin in Service. This guy is so nice and professional I will go out of my way to service my Land Rover in Pasadena. I live in Hollywood and it's worth the drive for the service. I was having an issue on my battery and instead of giving me the run around the car was ready in no time. Thank you!! And see you soon. read more