I took my car for servicing at Pasadena Land Rover and had an issue with the sunroof and keyless entry. Peter was really helpful and got me in a rental and provided really goood service.I picked up my car in few days and everything was done except the keyless go since they ordered new parts and would need to wait 30 days. I'm really pleased and cant wait to actually buy my next Rover from Pasadena this time. Overall really great dealership with really friendly and helpful staff. read more

Great place!! The Dealership was very clean, coffee when ever you want it, the associates are very helpful, I purchased my Range Rover I was in and out!!! I basically bought my truck over the phone which was very convenient for me so all I had to do was come and sign papers and wait for them to fill it with gas and wash the truck. I highly recommend them over any other LandRover dealer, and trust me because I been to all of them!!! Thanks a lot for the great service!! Good lookin out Darren!! read more

Peter in service is awesome. I did not have appointment on a Saturday. He said the service was booked. But some how was able to squeeze my car in for service. Able to get my car in, fix the issues and return it back to me by 2pm. Excellent customer service. I will be back for the next schedule maintence on my range rover. read more

Land Rover Pasadena - Car Dealers Near Me - Pasadena, California

I never write reviews, but I just experienced the worst service from what I assumed was a luxury high end dealership. I walked into the dealership passing several sales people but didn't receive single greeting for 20 minutes. After finally requesting for a salesperson for help from the receptionist, I waited another 20 minutes until this disheveled overweight bald sales guy who was just standing around doing nothing was told to help us. He was so rude and moved like 0 miles per hour....he proceeded to ask me what I was currently driving and told me to get ready to pay way more than my Mercedes, assuming that I was not going to be able to afford it. The only thing that he wanted to tell me about the range rover that I was interested in was that it was white. I've never experienced such a rude salesman who didn't even want to sell a car. Dont waste your time here. You will walk out disappointed. I'm surprised that land rover would even keep a person like that on their staff. I saw several other reviews calling out the same guy giving horrible service. This guy does not uphold the standard that it should!! read more

Thank you Land Rover Pasadena for the lousy or should I say non-existent service in the afternoon of Saturday, May 5, 2018. So, because of your lack of available staff to help customers, we left and went to another dealership where the sales department was very helpful, accommodating, thus new car! Also, not really impressed with a staff that goes by, according to him, big fat, bald guy. When someone asks a question on your lot, an answer that makes sense is expected! read more

Had a wonderful experience buying our certified LR 4 here last year. We worked with Thibaud and he was so great, finding us exactly what we wanted. He was also so flexible as the first stay at home order was put in place right after we left a deposit! Anyway, we love the car and it was the best experience buying a car ever. read more

We leased a new sport Range Rover from Pasadena Land Rover. We were actually deciding between the GLS 450 and the Sport. Lucky for us we had the pleasure of working with Alex Boccuzzi. Alex was honest and very knowledgeable. He gave us positives and negatives towards each car. We loved working a second tome with Pasadena Land Rover. If you are looking to buy a Range Rover, you need to work with Alex. read more

This review is for the service department, my wife's brand new range rover check engine light turned on after only 5,000 miles. I had to call several times for someone to finally answer the phone during a span of 6 hours and when making an appointment I wanted to make sure they have a loaner available and I explained I would be willing to wait a couple extra days to ensure a loaner was available but the lady kept going in circles on how they dont have loaners, but then they do but they can't reserve it, but maybe they can but can't guarantee it. At the end she said it would be best to call a different dealership... Go figure.. read more

This place Rocks! If you want low pressure, nice people with great service on your Rover see Land Rover Pasadena. Ruben in service is the best. They even invite you on off road events with full catered lunches for free. They always do a great job washing my RR after service. Not your typical car dealer. High class, but laid back. read more

Land Rover Pasadena - Land Rover Pasadena - Car Dealers Near Me - Pasadena, California

When it comes to luxury SUVs I have a soft spot for Land Rover... Specifically the Range Rover Sport. It is no accident that I have personally been involved in the purchase of 3 Range Rovers from Land Rover of Pasadena-- specifically two RRS and one Evoque. The sales staff at Land Rover of Pasadena is professional and very helpful. The latest purchase was a 2015 Range Rover Sport. The negotiation process was to the point and they were the only dealership out out 4 dealers that were willing to be flexible with the lease payment. Keep in mind that in the Southern California region there's currently no discount at all on the full-size Range Rover as well as the Range Rover Sport so really what you can negotiate on is just your interests money factor and your down payment. There was a minor issue... With regard to different wheel and tire specifications of the vehicle that we purchased. When this was raised to the sales manager at the dealership they quickly put together an action plan to rectify the situation. Granted there was a short wait but the dealership and end up making it right for us and I'm very grateful for them making a right for us since we are loyal customers. We are in the OC and of course tried working with Anaheim Hills Newport Beach Mission Viejo and so on and for us to go outside of our area and buy at Pasadena....you should know then they do offer a very unique experience and for that highly recommended as a dealership you should all go there. Ask for Reuben or Deron they will definitely take care of you!!! read more

Recently had factory accessory parts added to my new Range Rover LWD. Offered me a clean loaner car, competitive price and great customer service. Definitely recommend Land Rover Pasadena Service Center to friends and family. Ask for Kevin M. and you'll be in good hands. read more

Thank you Abel in service for such phenomenal service. Keeping me up to date to when the car will be finished. With my busy schedule he had everything done as quick as possible! extremely happy with the service provided. He is highly recommended. I hate stressing when dealerships tell me the car will be done a certain day but they take way longer and sometimes can't even bother to call me! He kept me posted every step of the way. In and out. Even washed the car! Thank you. read more

Closest location to from where I live ! Abel is the best guy very helpful very nice !

I came here for service, and it was great. Living in Mid East San Fernando Valley, I came to this dealership because the Encino and Santa Monica Land Rover dealerships had horrible service reviews. You come to dealerships for service-- if it was just getting things done, you can easily go to any third-party Land Rover mechanic expert. This place provided great service and that was what I was looking for. Ruben checked my LR2; it is up-to-date with all the service that it needs at 33k and made sure I am ready for my next appointment, which is roughly 6 months from now. Come here-- look for Ruben, you will not be disappointed. read more

Mike Brown and Mitch are truly two of the only honest people have encountered in my years of buying cars. They are so helpful and kind it's actually a pleasent experience buying a car. I purchaed my last rover from Encino and this experience was completely different for the better. I'm so happy in my new car from them and will in the future only deal with these two gems read more

I think I tried to deal with the parts department here. Their service suck so much I order from Jaguar Land Rover of Anaheim Hills. Whatever, this review is for the service department. The service advisers are pretty cool. They have shuttle service that brings you within 10 miles. But if you want them to pick you up, nope. Not going to happen. I guess rentals are out of the question huh? read more

Land Rover Pasadena - 2010 supercharged full size! - Car Dealers Near Me - Pasadena, California

worst customer experience/worst service booking experience. they will allow online booking and then never follow-up and then when you show up declined to service, second time straight !! read more

I have never had such an amazing experience buying a car. I worked with Robert who is absolutely the best sales person I have ever worked with. Robert was very professional, courteous and really went above and beyond to make my wife a very camper. Robert promised everything and over delivered! The guy is a gem to work with and frankly has a great sense of humor. He was very knowledgeable about the cars and really provided great insight. In addition, once we got there to finalize the paperwork all the team members were very helpful. The guy that helped us with the financing was so cool, calm and collective. The entire process was a breeze! Thank you guys very much. We are enjoying our fully loaded 2015 Range Rover HSE. read more

Sam Martinez helped me select my Range Rover and it's the best decision I made investing in a vehicle. I was deceiving between a Porche or Navigator SUV and he helped me understand the value the Range Rover delivered (best of all worlds. Performance, luxury and room. read more

Art and Daryl. That is all I have to say. Amazing customer service and literally the best car leasing experience I have ever had. Daryl and the lady in finance, Virginia, are top shelf people and get it done. My hat is off to the team at Land Rover. Also I plan on making sure that Joseph Campos is the only service guy that touches my new Range! read more

Land Rover Pasadena - New whhhhip - Car Dealers Near Me - Pasadena, California

We recently purchased a 2016 Range Rover Sport from Land Rover of Pasadena. From the onset, Widad Shalabi was personable and took a very honest approach at finding us our desired vehicle. Initially, I went into Land Rover of Pasadena, after a bad experience at another Land Rover dealership. Widad attempted to trade the vehicle, from the previous dealership, but to no avail. I spent another week calling every Land Rover dealership including Hornburg, which was a complete mistake, only to hear "sorry we can't" or "you are going to have to wait until we get another shipment." The morning of December 31, Widad emailed me with news that she had just received a new RR Sport, and if I were interested she would make the deal happen. After several emails/phone calls, we came to an agreement on the down payment/monthly payments. Unfortunately, I was scheduled to catch a flight to New York that evening, and could not make it to the dealership with enough time to make my flight. Can you believe that Widad made the trip to meet me, and sign the contract, to insure that the vehicle would not be sold by the time I returned from my trip???? Overall, she was very low pressure through the entire process and we didn't experience any of those sales gimmicks that we worry about when shopping for a new vehicle. The negotiation was straightforward and she didn't waste our time with unmet promises. There was a minor mishap with the down payment, but Widad took the initiative to clarify any misunderstanding. We had an all around great experience at Land Rover of Pasadena and will return for our next purchase. In sum, Widad was very personable and was one whom you would recommend to a friend who is in the market for a RR. Thanks for the positive experience! read more

This dealership is a joke, their service department take 2 days to answer phone calls and another 3 weeks to get you in for just regular oil change! Staff are rude and unprofessional, never buying a car or calling for service at here again. read more

Came in on a Saturday afternoon, and it was like a ghost town. We walked inside and the sales people were in their offices on their computers. They made eye contact with us but never got up, never said hello, just continued working. The worst customer service I've ever experienced at a car dealership. These people are apparently too good to greet potential customers. We managed to get one guy out of his seat, to which he didn't seem thrilled about at all, and asked to test drive a car. We felt so disrespected by the poor customer service we just ended up leaving and headed to the Porsche dealership down the street where we were treated like decent human beings. read more

Customer service is so bad I have to waste my time of here to warn everyone. I have an Autobiography. They've kept my car for two weeks just to simply fix a stereo problem. No loaner cars. Keep in mind I have a newborn and an appointment coming up I told them and they are careless and heartless. read more

Came in here a few times to get a new 2020 Range Rover Velar. I wasn't happy with the selection they had, so I had Charlie go and order all the parts and black it out like the death star. Everything went smoothly, and I got exactly what I was looking for. They were timely and met all my demands, and also honored a deal I had from my bank. I got a great deal on a new Velar, the vehile is a beast on the road. Ask for Charlie, he will set you up with the Range Rover of your dreams, all black everything. read more

Had to take my Range Rover in for a couple of recalls...or service actions as I think they call it. Easy to make appointment, got me in and out in no time, washed my car too. Joseph was the Advisor who took care of me and did a great job. This is my third vehicle purchased from Land Rover Pasadena and they have always done a great job! I'll be back soon for my next Range Rover. read more

Land Rover Pasadena - My Range Rover...cared for by Land Rover Pasadena - Car Dealers Near Me - Pasadena, California

My wife and I have been looking for a vehicle larger than our current sedan to make things easier for our now 1 yr old son, and she has set her sight on a RR or RR Evoque for quite some time already. Already ownjng a german and a japanese car, she'd like to try something else. We are fortunate enough to be patient and just waiting for the right time to pick one up. That moment arrived, and entered Widad Shalabi. I brought in my sleeping boy, lucky me, one afternoon and was introduced to Widad for our RR Evoque inquiries. She was extremely courteous and accomodating, as i was telling her from the get go, that i would only have 15-20 mins that day to seek answers, to drop off the specs, and to leave my contact with her. After a few days of follow ups and back and forth emails, she found the Evoque that we have been looking for, and the rest was pretty much history. Maybe i could have exercised more due diligence as a buyer, but Widad made me, my wife, and my son feel extremely comfortable during this entire process, that really turned out to be a quite enjoyable experience. She might not be a seasoned vet just yet, but just as you might have expected her to be pushy or aggressive, trying to prove herself as a young driven sales associate, i think her efficient approach was the one thing that made us take home a RR Evoque that day. Informed buyers expect the obvious, but experiencing the entire process yourself is a bit different. I strongly endorse Widad as a RR sales person at LR pasadena. She's still following up with us on how our RR evoque experience is, even after 3-4 weeks driving it!!! read more

Worst dealership, extremely annoyed and disappointed. I don't even have strength to explain.. very rude people and inefficient

Went to the dealership to test drive a couple of cars. Brennan was extremely helpful. Even though I told him that I might or buy a Range rover but he still.took his time to help me and explain all financing a d leasing options. He also helped me with the option and pricing on a few cars that I was interested in. If recommend Brennen to everyone I know that wants a Rover. read more

Sarah helped me so much to get a good deal, always answering my text messages even on her day off. I'm extremely HAPPY in my new Range Rover Evoque.. she is the best!! I love her. She is the perfect person to go to at the Range Rover dealership. read more

Land Rover Pasadena - With Sarah's help I'm extremely HAPPY in my new Range Rover Evoque.. she is the best!! I love her. - Car Dealers Near Me - Pasadena, California

I love Range rovers and have wanted one for many years. Had it for almost a year and love driving it, but the service department baffles me. The maintenance service was asking for 784 bucks for a simple maintenance service, the man Kevin seemed like a good guy but that is a crazy fee for annual maintenance of a leased new car. I've leased for many years and this number is ludicrous, as is the system at Pasadena for booking a service which seems to be solely reliant on one hard working guy to get back to you. I can not afford a maintenance service on a leased car like that. My advice if you have a lease would be do the bare minimum requirement, which is an oil change with receipt elsewhere. Love the car no real complaints whatsoever about it, but the coverage for maintenance and system for a service at this location is really poor. read more

This yelp review is long overdue. I feel so bad it took me 2 months to write it. But anyway, I want to express my gratitude to Robert Macklin. He is by far the best cars salesman I have ever encountered. He is so honest which you do not get in car salesmen these days. This is about the 6th car I have purchased and half of them I have been ripped off on. I literally did my husband Range Rover sport deal with him over the phone and came in and picked up the car from Marty. Who is also amazingggg! Such honest, cool guys. Thank you again for all your hard work. We love our new Range Rover. I wanted to buy another one but I was in the middle of my lease. I totaled my Lexus last week and I am considering going back here to get another car. I'll definitely be going to Robert. If you are looking for a car, hit him up. He's the best! read more

Like most of us, I have had my reservations about using a dealer to service my truck instead of an independent mechanic, but I'm constantly impressed with this service team. There is a Service Advisor named Clint who greets me by name and makes sure I'm happy throughout my visit each and every time. He actually knows these cars well as I can ask him anything and he always a very thorough answer. I'm on my 4th Range Rover and I actually USE it as a truck in the snow/back country and the dirt, mud, etc. Though I wrote previously that I was untrusting after they got rid of my regular advisor there, I have to admit that I spoke too soon. I look forward to a long and trusting relationship with the service team there. Thank you for your hard work too Clint! I give the WHOLE service staff 5 STARS. read more

Kevin in the service depot is always exceptional and always provides good service. He makes sure he answers all my questions thoroughly. He is a great asset to the company and the dept! Please let him know how well he is doing. #givehimaraise. read more

My wife and I went to this dealership yesterday with the intent of getting 2 vehicles and unfortunately the "salesman" didn't know his product and we left wondering if he even liked cars. He was a nice guy but he knew nothing about the Range Rover Sport, Velar or Discovery. When asked for him to share some of the features and bells and whistles he told us it had "cruise control, heated seats and there was a backup camera that also has a 360 degree view". He struggled finding words to use to describe the very product he was supposedly selling. We counted 4 or 5 times that he said " I don't know the answer to that" and to top it off at the end he had no business cards(not that we were calling him or coming back) so he wrote his name and number on a pink post it. It was mind blowing and even hilarious that this happened at a luxury dealership and what's even more mind boggling is that the Pasadena Land Rover dealership let's a person on their sales floor who knows nothing about their luxury line of SUVs. Next time we'll by pass Pasadena Land Rover and head to Sherman Oaks. read more

Just leased my second RR, and I could not be happier. Tamara was outstanding at make sure the leasing experience was smooth and efficient. She special order the car for me, and was delivered on time. I was in and out of the dealer in under an hour!!! My only suggestion is that they get a larger sign, the one off the freeway is too small. After all, we are talking about LAND ROVER!!! read more

I had 5 stars for this dealership when I bought my Range couple months back. I was contacted by the local Monrovia Police today that my credit card was stolen by the sales guy and was used to buy rims. Wtf this is so ghetto when you expect that you spent $100k on a car that you will receive exceptional service before and after sales. Do not go to this dealership, bunch of crooks working here read more

This place has been here for years but not sure what is going on with parts pricing. They seem to have marked up Land Rover parts 35% over MSRP. Best to call around and get the MSRP price or better in most cases. read more

This review is for Brennen ONLY. The dealership gets 1 star but I don't want to ding Brennen who worked hard to make sure I was happy with my car. The main thing about Brennen is he knows the product and he is not your typical sales guy. He never tried to sell me anything because the cars sell themselves and he knows that. When my car was delivered his boss did not let him come follow through with his promise to show me how it works but after a call from my husband the manager finally agreed. Last week I brought the car in for a repair and the rest of the staff was so incompetent I went straight to Brennen who made sure everything was resolved to my satisfaction. I really love my car and don't want to give it up but I will definitely have to think twice because the rest of the service is not up to par. read more

I would like to update my review. Since I have taken my 2021 Rover home, it has gone downhill. I had so many people warn me to never buy a Land Rover and now I might understand why. In the past all my cars have been Porsche and BMW and I've always had excellent customer service. My cruise control went out in the middle of a road trip for Christmas. I was so excited to use my new car and see my family safely over the holidays during this pandemic. I also received a message the emergency breaking system is not available. In addition the front bumper faded and it looks like a ten year older car. It took me several weeks to get a service appointment. I took it in finally a couple of days ago and was told there is no loner car available and they won't cover a rental. I was also told the bumper looked like it had a chemical burn or a sticker was perhaps on it. The only thing I could think could have 'burned it' would be the temp license plate placed on the car by the dealership. As a matter of fact I just got my license plates and put them on a day before I brought it in. Today I received a call from the service department telling me the sensors don't work because the car has been wrecked and it's not covered by warranty. I explained the car has never been wrecked and I've only had it for two months. The car hasn't even been to a valet. The service employee told me there are second hand brackets on the vehicle and basically I felt like I was being called a liar. I'm so angry. I feel this guy is trying to take advantage of a woman. I have asked to talk to the GM in this matter. This is simply not going to fly. I do not like to be treated as if I have done something that never happened. The service guy went as far to say he checked their records and my car has never been wrecked by them. This dealership needs to make this right. The service guy said he'd send me pictures of the bumper brackets and my reply is why? This has nothing to do with me. This is fraud. read more