Platinum Plumbing handled the full gut remodel of our 3,676 sq.ft. Edgewood property, overseeing…read morethe entire plumbing system from start to finish--and absolutely overdelivered in every aspect. This was a highly sophisticated project that required completely redoing the plumbing, and they executed it with precision, professionalism, and integrity. Colton was my main point of contact, and working with him was a breeze. He walked us through the pricing breakdown in great detail, helped us save money in areas we hadn't even considered, and made what could've been a stressful process feel smooth and manageable. Special shoutout to Nate and Joe--both of whom played an instrumental role in the success of the job. The entire Platinum Plumbing crew is top-tier. They're a team I would recommend without hesitation, day after day, and one I'll personally continue to stand behind and hire for future projects.

If I could give them a minus star, I would. DO NOT do business with Platinum Full Service Plumbing-…read morespecifically Colton. They are unreliable , unprofessional and do not complete work., as agreed. I hired them to repair a main line that burst and they did not follow through to have the work inspected by the City of Tacoma. They refuse to respond to my attempts to resolve the matter and now I will be taking legal action.

I have used Spartan Plumbing for years, and they have always been reliable, reasonably priced, and…read morehighly knowledgeable. Enrique recently came to my home and demonstrated excellent communication, professionalism, and expertise in addressing my plumbing issues. He took the time to explain everything clearly, was thorough in his work, and treated me with kindness and respect throughout the process. I highly recommend Spartan Plumbing, and if you have the opportunity, ask for Enrique. You won't be disappointed.

UPDATE: I believe it is important to update my original…read morereview based on the company's response to my concerns. After I posted my review, Jeff, the manager, personally contacted me regarding my experience. He was kind, professional, and genuinely apologetic about how my service call was handled. Jeff explained that company policy requires customers to be informed of service charges before any work is performed and acknowledged that this did not happen in my case. He stated that he addressed the matter with the employee involved to help ensure it does not happen again. Most importantly, Jeff took immediate steps to make the situation right and offered me a full refund. I have since checked my credit card account and the refund is currently pending. While I was extremely disappointed and frustrated by my initial experience, I am equally impressed by the company's willingness to take responsibility, listen to a customer complaint, and take corrective action. Mistakes can happen in any business, but how a company responds to those mistakes speaks volumes about its character. I appreciate Jeff's professionalism and commitment to customer service. Based on the way this matter was resolved, I do not believe the company intends to take advantage of its customers, and I am grateful for their efforts to rectify the situation. Original: They were quick to respond to my request for service. However, the pricing was, in my opinion, unreasonable and bordering on unethical for less than five minutes of work. The technician used a high-powered snake to unclog a toilet and charged nearly $400 for the service. When I called, I was only informed of a $50 service call fee that would be applied toward any work performed. No one provided an estimate or discussed the potential cost of a simple toilet clog before the work was completed. The technician arrived, assessed the problem, fixed it within minutes, and then left briefly before returning with a tablet showing a bill for almost $400. I was genuinely shocked. Had I been informed of the cost beforehand, I would have had the opportunity to make an informed decision. I feel taken advantage of and believe the pricing was excessive for the service provided. Unfortunately, my lack of knowledge about plumbing costs came at a high price. I will be filing a complaint with the Better Business Bureau and sharing my experience so that other consumers can make informed decisions before agreeing to service.

Alex and Lincoln from Simply Leak Detection worked assiduously--they truly left no stone…read moreunturned!--to find a highly difficult to discover leak behind the wall of our home's kitchen and the kitchen located just below in the home's basement apartment. And this after they assessed numerous other possible reasons for the leak that, in the end, didn't make sense. They were focused, attentive, and brought the right (high-tech) tools, and used them well, until we knew where this odd leak was and where the plumbers needed to go to fix the leak. We are so grateful for Alex and Lincoln's care, attentiveness, and persistence, and we recommend this company and its professionals without doubt to those facing water leaks in and around their homes. Thank you so much, Simply Leak Detection!

A great experience all the way from Lincoln who first communicated and scheduled us with Mike who…read morewas a little late and gave us timely heads up on the time frame, was very professional, personable, and informative. Lincoln as well replied back and forth as needed quickly and personably. Really good staff says everything about a business.

Update on second call! This time Brian came out, if you remember from the first post they had to…read moredescaled our Rinnai tankless water heater. According to Brian and many others, it's the best on the market. So, after the descaling we had low water pressure and we were still getting intermittent hot water and our unit was flashing a code 63. Code 63 means the water flow is low and a few things could be wrong. The number one issue was after descaling the line needed to be cleared from the little catch baskets. They did their part but more gunk from the descaling needed to clear the pipes. So, Brian turned the water off and pulled the little catch baskets again but only one had stuff in it and may have been the problem. But what really was the problem was our shower heads. Brian and Eric recommended we pull the pressure plug from the shower head. While Brian was here he gave great advice on codes for our Rinnai and the quality of water in our area. Our water pressure was much better but we were still getting intermittent hot water. So, following Eric, Brian and YouTunes advice and we pulled the pressure plugs from the shower heard. Now the water flows like the Snoquaimie Falls, hold smokes! But you know what, the water stays hot with no issues!!! So, if you're having this problem pull the shower head first plus and that should fix the problem. The cost for this was $0.00!

I rarely leave negative reviews, but I believe other homeowners deserve to know about my…read moreexperience. I hired All-Purpose Plumbing to clear an emergency main sewer backup at my rental property in Tacoma. I manage the property remotely, so I specifically requested documentation of the work and the condition of the line. The technician spent approximately two hours on site and charged me $1,741.01. According to the invoice, the service was to clear the main sewer drain. However, the technician ultimately documented that he was "unable to clear clog." I was told the blockage involved baby wipes and was referred for a costly excavation/repair project. Because the sewer backup remained unresolved, I immediately called another licensed plumbing company for a second opinion. They restored flow shortly afterward and then performed a sewer camera inspection. Based on that inspection, they identified root intrusion as the issue. This differed from what I had been told during the original service call. I contacted All-Purpose Plumbing's management and provided the invoices and the subsequent findings. Rather than resolving my concerns, the discussion focused on defending the original service. I was offered partial refunds, but we were unable to reach an agreement. I ultimately disputed the charge with my credit card issuer. I did not dispute the entire amount because I recognized there was value in the technician traveling to the property and attempting the work. I disputed everything above approximately $165, which I believed was a reasonable amount for the service attempt. After reviewing the documentation I submitted, including invoices and supporting evidence, my credit card issuer ruled in my favor on the disputed amount. Every homeowner can draw their own conclusions, but my experience left me with three recommendations: 1. Ask for photos or video documenting the condition of your line before authorizing expensive repairs whenever possible. 2. Get a second opinion before agreeing to major excavation work. 3. If the initial diagnosis doesn't match later findings, keep all documentation and invoices. Based on my experience, I would not use All-Purpose Plumbing again.

Mike and All Drain Solutions are fantastic! We had standing water in the basement of my mom's…read morerental property, and they were incredibly responsive. Mike, the technician, arrived within 30 minutes of my call and was already hard at work by the time I connected with the tenants. He used a camera to inspect the line, quickly found the stoppage, and cleared it, which solved the standing water problem. I was really impressed that he also took the time to explain the more general, underlying cause of the problem and what future work might be needed to prevent it. He was determined, kept me informed of his progress, and resolved the entire issue that same night. Highly recommend!

All Drain Solutions did an amazing job! They came out the same day and cleared my sewer drain…read morethoroughly. They even used a camera to show me exactly what was going on inside the line, which I really appreciated. What stood out the most is that they didn't try to upsell me. In this industry, almost everyone tries to push an expensive jet-stream cleaning service that costs regular people thousands and is often not even needed. These guys were honest, straightforward, and focused on fixing the actual problem. The total cost was around $400 to clear the sewer drain that had flooded my entire basement, which I felt was very reasonable for fast and thorough service. Highly recommend them for anyone needing reliable, professional, and honest drain work!

Update 2/20/26…read more Unfortunately, despite Jarel coming out and securing the toilet again, in just a few days it started to move again and this time it leaked. Now, I want to provide a fair review so please consider the points below: I called Jarel and let him know. He responded very quickly and offered to come out the following week to evaluate. At this point I decided to reach out to another contractor (and because I had an active leak that couldn't wait). The trouble with this toilet is that we do have a very slight slope on that floor, so I cannot fault Jarel 100%, and I do feel he would genuinely try to fix the issue, but in the end I do think the toilet should have been properly leveled in the beginning (or even second time around) to avoid this, and is ending up costing us extra (time, money, and stress) to correct. I hope that this review does not paint the business in a bad light, I'm sure Jeral is a competent plumber (our other 2 toilets work just fine), and he was nice and apologetic about this experience, but I hope this review provides an opportunity for reflection and improved service for future customers. -------------------------------------------------- 6 month update. The upstairs toilets are working no problem. The downstairs one started moving a little bit with pressure. I reached out to Jarel and he responded right away, was out in a couple of days and took the toilet off and we found that the outer ring of the flange broke at the bolt. He bought a repair ring and installed everything back within a week. Everything is working again and he didn't charge me a dime (I offered, he didn't take it). That's a sign of a good, honest person who stands behind their work. Thank you Jeral.

While I didn't use Pure Stream, Feral was the only Yelp respondent to come take a looked at no…read morecharge. All the others either charges $170 to over $200 just to swing by and assess my project, leaky outdoor faucets. Jeral inspected all three and explained how the vacuum breaker seals worked and were operating as per spec, typically dripping for a short while after shutting off. Very friendly day, professional startup and LOCAL!

Another review of AYSP. We have dealt with this company for the last few years. They always do a…read moregreat job. We had Matt as our service tech this time and he will be coming back to do some major work next month. All of the techs we've had to do work have been very good. Definitely recommend this plumbing business.

Have worked with At Your Service for YEARS! It finally came time that we really needed to replace…read morethe galvanized pipes in our home that was built in the early 60s. Because of the size of the job we got some estimates from several plumbers in the local and Seattle area. At Your Service wasn't the least expensive, but it was the most fair, thorough, and transparent estimate we received. Andy and Brett went through the entire house and crawl space to really understand the job to prepare an absolutely reasonable estimate. We were so glad because we already really liked working with them. Once we agreed on the work and estimate, they took care of managing all of the permits and recommended a company they worked with and trusted to help us open up our sidewalk. Made getting the project going real easy for us. I can't tell you how many times I called and talked to Elizabeth, but she was always patient and helpful every time. Andy, Brett, Kyle, and Kash all primarily did the work. It was a week long project and they were laughing and having a great time through it all. The quality and attention to detail was impeccable. I could even hear them get excited about how well the installation was going and how proud they were to have done such a great job. I am fortunate enough to know what it's like to work with people you really enjoy collaborating with and what that can do to elevate not only your own performance, and quality of work, but also as a team; these folks have the right spirit and stellar skills! We only had one little bump and Dan came over to help out the team with patching up our sewer main when the flow was interrupted. The job was done exactly when they said it would be and we are SO HAPPY with the results. Our water flow and drainage is phenomenal. We will always be At Your Service customers for life!! Thank you Andy, Brett, Kyle, Kash, Dan, and Elizabeth!!

I had a new heat pump and furnace installed from Serenity air. They were extremely friendly and…read moreflexible with scheduling. After the first visit Drew from serenity air called and discussed with me the features I wanted. Drew gave me options that fit my family. He spent time educating me on several features and upgrades. He gave me very reasonable quotes. They also had great financing options. The process of setting up financing was extremely easy. The install of the new system was smooth all the people working on the system were polite and professional. After install I called serenity air because my furnace was not heating after the temperature dropped to 30 they had a technician out within a few hours and fixed the problem immediately. Later after the install I decided the system was just a little too loud for me. The sound didn't bother anyone else in the house and wasn't extreme. They immediately offered me a solution and came to put a part on it to make the system quieter. Even with me having so many questions and concerns serenity had a very positive and professional attitude. They are a very solution based company and they worked with me so I got exactly what I wanted. Overall great experience with Serenity air they respond quickly, are professional, and offer a quality product.

I called them out last year just to do a check up on everything to ensure that the A/C was ready…read morefor the hot-time of the year. The tech that they sent out Samuel damaged the equipment. Then they sent out Aaron to repair the damages that was caused by Samuel. Then Aaron got busy on other jobs so they send Bill to fix everything. The unit has not worked correctly in cooling mode since and i don't recommend this company.