This is the first bad review I've ever left. I don't believe in leaving negative reviews unless…read moreit's necessary and beneficial to others who are looking to use this company. The appointment was easy to book and owner was nice initially, but completely ignored me after I reached out about the cleaning job. The lady who came to clean didn't speak any English so I couldn't communicate with her. She did a decent job cleaning, but definitely had things she could've improved on. I still paid for the full job and tipped her over 20%. I try to clean on a daily basis, but it's been a little difficult to do deep cleanings after having a baby, working, and going to school full-time. I even cleaned my home before she came because I wanted her to mainly focus on the stove/oven/hood, which I have been overlooking for some time. I did spend an hour cleaning up after, which is beside the whole point of hiring a cleaner... But my issue isn't with the cleaning lady, it's with the owner. When I brought the issue up to her, she completely ignored me, even when I sent her pictures and brought it up twice. I was completely friendly about it and was just expecting a response, not a refund or anything. Again, I did not want to leave a bad review and just wanted to give some feedback, but I feel like the customer service is completely lacking. By the way my cabinets and stove did not have those stains on it before the cleaner came. I think she used the same towel that she used on the stove for my entire counter and cabinets because everything was covered in black and brown specks afterwards. Also, see image for how much grease I cleaned out of my hood after!

Their pricing is really good but that is a trade off for thoroughness in the cleaning. The staff at…read morethis cleaning service are really nice but they aren't really detail oriented in the cleaning part. Our apartment was empty (we haven't moved in yet so thought that would be easier) and we hired them to clean before we move. They advised they would clean the inside of cabinets/drawers as well. We let the cleaner in the apartment and then we had to leave. She seemed to stay there for a few hours. The cleaner took a super short video after the cleaning was completed which is appreciated but it's hard to tell what was cleaned clearly. But when we came back to the apartment later in the day, saw that the stove, refrigerator and floors were generally clean but noticed that majority of the insides of cabinets/drawers were not wiped, many corners/edges along where the floor/walls meet still had a lot of leftover debris/dust, and she forgot to clean the underside of the toilet lid. We told the owner about this and she sent the cleaner to come back and redo some parts of it. But even after she redid the cleaning on those parts, it was marginally better, but there was still some debris and dust left on the edges and corners after she wiped so it felt kind of futile to ask her to redo it a third time at this point since she just didn't seem to have that attention to detail. I ended up just having to clean those parts again myself. In our initial conversation with the owner before booking, they advised they bring all their own equipment for cleaning (including vacuum). But when the cleaner came, she didn't come with a vacuum. Their reasoning was because our apartment is only hardwood floors, but given how there was still dust balls in some corners/edges even in the second visit, just cleaning liquid and wipes are not enough for them to clean properly. If you just need a very general cleaning this service is fine but don't have high expectations for them to clean thoroughly.

OMG this was a blessing after my daughter was in the ICU, I need someone to come and clean my Unit…read more When they say deep clean, they were not lying. Tatiana was prompt and she cleaned above and beyond. You do need a translator as others stated but other wise it was on point, cash only policy. They now have a monthly customer.

Absolutely the best cleaning service I've hired in a long time! I requested a deep cleaning, and…read morethe cleaner ( Faruza ) came in and kick ass! Great price and the service I requested was more than fulfilled! I highly recommend this company. It's easy to set up an appointment, and they supply everything!!

Customer service was super helpful in scheduling, and our technician Leo did an amazing job! Our…read morewhite carpet looks and smells like new. I would definitely recommend this service to others.

I don't often leave reviews but I feel compelled to write about Cleaning Chief and in particular…read moreNicky. First, their communication is second to none. They communicate every step of the way and answer every question. Second, my cleaning gal, Nicky is amazing! She has amazing attention to detail and manages to out do herself every time she comes. I am very happy with her service and professionalism. Thank you Cleaning Chief for hiring such a great employee.

Amazing job! Very thorough and professional and for a great price. Love the results!! Will…read moredefinitely be using this service again.

I am hesitant to ever give small business negative reviews because I know they are trying. However…read morethe experience with Novanna was unacceptable. No one responded to my email that was sent the day before my service asking what time I could expect someone. I had to book a two-hour window (8-10am) and I asked if I needed to wait the entire time for someone. Someone replied and said that I would receive a 30 minute notice before the cleaner arrive (so I still would have had to wait two hours either way?) I replied to that email and asked about a specific time frame and received no response. The next day, the day of my service, I did not receive a 30 minute advanced notice, she just showed up at my door at 8:30am. She did not come with any supplies as the website stated. She only dusted the tops of furniture and did not wipe anything down. She didn't put anything back in its place and I had to go through my apartment and put things away where they belonged after she left. Even organizing things would have been helpful. I specifically asked that she lift the rug in my bedroom to mop the floor underneath and she said she would. When I got home, I checked and this wasn't done. She furiously grabbed the mop and did it quickly in a hurry, while speaking on the phone. A few days later, I received a text message to my personal phone saying that I had a balance due but with no instructions on how to pay it until I asked. Not a single email communication with them stated how I pay for the service. I asked how to pay it was and I was sent a Venmo image and that's it. I replied TWICE to the text message requesting the information over email and have yet to receive a response from anyone. I don't know what experience everyone else had, but mine was terrible and I will never use this service again.

If you are facing a difficult hoarder remediation in NYC, look no further than Home Clean Home…read more They recently transformed a 2-bedroom Manhattan apartment for us, and the experience was exceptional from start to finish. The Support: Before the work started, our account rep, Dona, was a total lifesaver. She was incredibly patient and professional while I navigated the legal side with an attorney. I was completely clueless about this process, and her expert coaching was exactly what I needed. The Execution: The project took 8 days, moving from massive debris removal to a meticulous deep clean. The onsite team--Elhadji (Konneh) and Jessica--were absolute pros. They didn't just work ad-hoc; they had a clear, well-thought-out 'plan of attack.' The Heart: Despite the scale of the clutter, they always had a smile on their faces and never balked at a setback. Most importantly, they were incredibly sensitive and kind toward the elderly owner. Home Clean Home brings both a strategic process and genuine compassion to a difficult situation. I cannot recommend them highly enough!

I requested a deep cleaning for a large apartment that had not had that type of attention in 30…read moreyears. Our place is kept clean, but we wanted a professional job. They came to evaluate the apartment, gave an estimate, and were ready to start promptly. The personnel are very accommodating and easy to work with, quiet and respectful of our presence and needs (service and financial). They finished in the time agreed upon, and the place looks great! Their service is not cheap, but it was well worth the price. Dolly M., Brooklyn

Knowledgeable and thorough in my packing, cleaning, removal needs job! Can't say enough to…read morecompliment Cleaning Concierge in appreciation.

Spotless home cleaning with a great first-time customer deal of $99 for 3 hours. Manager was quick…read moreto respond and provide estimate. Good communication too. Their website was easy to book. The cleaner was friendly and came prepared with cleaning supplies. She helped me with my kitchen (fridge and microwave too!), bathroom, and living space. Overall, very satisfied with the cleaning and will rebook when I'm in need of a deep clean. Thanks!

Having a broken foot motivated me to secure the services of a house cleaning service until I am…read moreback on my feet again. I am very particular regarding cleaning, so I have high performance expectations. Erik was easy to work with prior to the work and a pleasure during the job. He came with a competent assistant. The job completed was thorough and exceeded my expectations. Places were cleaned, due to inconvenience, that were never previously addressed by me. The work was done in a timely fashion and in a way that was not disruptive to my wife or me. The price was competitive, and I look forward to my next appointment. I recommend this company without reservation.

It was our first time looking into having professional cleaning service done to the home and when…read moreresearching, there were so many companies out there along with a few referrals from my friends. I ultimately decided to go with Rapid Maid because of the number of conversations I had with the owner, Erick. He was able to address all my questions and was able to give me a very reasonable quote based off the pictures I had uploaded and sent to him. He clearly laid out what would be included in the service and what would not (for example, no garage and no backyard). Making an appointment was extremely pain free as he was very accommodating toward our days. Yes, they offer their services both Sat and Sun. On the day of the service, he came with 2 other crew members and I was able to walk through the home with him to go through high level of what has to be done. It is nice to see the owner on the day of and his team's extreme careful attention to details is impeccable. I would definitely highly recommend and will use them in the future.

My now former tenant left the apt dirty with a pumpkin spice stench and I ain't about to clean the…read morewhole apt cause I am lazy , don't have the time and my back and knees are hurting big time. I was able to check on yelp and found shinetek cleaning company in Astoria and it worked out wonderful. They came to clean at the day and time agreed they would and apt is spotless and smells fresh and clean with no more pumpkin spice order. Rates are fair and you can tell just by the before and after results that the job took a while and was not rushed ..would recommend shinetek cleaning with no hesitation for the apt , home , office , etc. 4.5 stars on my yelp meter .

High quality service, very professional and responsive. Thank you Isaac!…read more A roommate moved out, so we wanted to take this opportunity for a deep cleaning! We thought that our apartment was pretty clean aside from the "problem areas" - bathtub and kitchen sink... but once Isaac did his magic, we realized that we really needed this cleaning!! Everything is now sparkling clean, and it just feels so nice. Will definitely be reaching out to Isaac again soon!