Most of the bad reviews are from years ago so I thought I'd give them the benefit of the doubt. Nope, the service is still rude and unfriendly. read more

I took my daughter's $3,000 wedding dress and they TOTALLY ruin it. They refund the cost of the service $100.00 under protest. I did not have the time to take them to court for the full refund of the ruined dress, and now I regret not doing it. read more

Not great. Had to resteam shirts before using them right off the dry clean . Pay a few bux more and save yourself the hassle read more

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They lost me 2 Dior shirts worth $600 each, they are blaming the concierge in my building, which is the most high-end concierge building of south beach (continuum). I asked them for the proof of delivery, they have never sent them to me. I'm doing an insurance claim at this moment. Don't use them, they will lose your clothes and worse, they don't even assume their mistake and let you deal with it. I even told the Boutique Manager at Dior Design district that sent me there to stop sending them customers. I told him to pass the message to all the design district stores as well (he is a very good friend of mine, that helps). The girl on the phone always tell you "yes, we can do it, yes!" and at the end, they never respect their date of delivery, clothes are often late and Izac, the route manager just kept blaming my concierge. A serious company would have just pay back, at least in services especially because I was a big customer of them. Honestly it's not about the money I lost, it's just materialistic things, I moved on. It's the way they treated me when at the end, I just wanted my 2 shirts back. If insurance won't work, I asked my attorney, he told me it may be worth if for $1200, we'll see. Sorry for the long review, I had to let it out! Conclusion: just move on from this page and check the competition right now or you will lose serious bucks. read more

When I asked my Mom for the best place to go to get the stain out of my Emilio Pucci dress - she got all nostalgic about this place. I guess they took some stain out of her dress back in 1970 - and although she never returned - her advice was spot on - no pun intended. La Salle saved my dress - and maybe 20 years from now - I can recommend it to my daughter :) It was pretty expensive - but so was the dress - so overall - it was worth it!! read more

LaSalle Dry Cleaners - Dry Cleaning Near Me - Coral Gables, Florida

A total rip off. I went to pick up some slacks, which the customer service rep had told me were $8 when the woman there tried to charge me $22 because they had "repaired a rubber in the waist". No one had called me about that... I had not authorized that at all, but they kept insisting that I had to pay the $22 until I told them seriously, this is not going to happen. She then charged me $9.61 while telling me all the time "OK don't worry, don't worry" as if I were worried. Total rip off, not going back ever. There are dozens of cleaners our there, why deal with rip off artists read more

The worst drycleaner I had ever used in my life. Very poor service and very unprofessional. Very disorganized, charge whatever they wish and never send the statements for charging...Never use the delivery service!TERRIBLE They loose your clothes and even ripped off your blouse and blame on the material. Terrible hand pressing for men and women shirts and blouses...you have to complain to redo! Not worth at all!Terrible experience and I would never recommend this place... read more

I do not recommend this establishment. I called and asked if they could clean a simple cotton comforter quilt. They agreed and I told them I had guests arriving Saturday and this was for the guest room bed. I was told it would be ready after 5:00 pm Friday, and then the women assured me if not by Friday night then for sure Saturday morning. I stopped by at 5:30pm Friday and now I'm told it will not be ready until Monday pm. I could have taken it elsewhere and had it back by now. It will be cold Saturday and Sunday night, so now I will have to buy a new quilt. LaSalle has entirely lost my trust. read more

2 stars for good dry cleaning. They would have gotten more if they hadn't automatically charged my card incorrectly not once but twice! First for $96.32 and AGAIN for $236! Their dry cleaning is good but not that good! As convenient as it is, don't do their pick up/drop off delivery. They will likely charge you incorrectly. Be careful...you've now been warned! read more

This place is a disaster! I was on vacation in Miami and dropped off one oxford shirt and one pair of pants to be dry cleaned at LaSalle. THEY CHARGED ME $20 for TWO ITEMS. The manager was incredibly rude and unreasonable. AVOID THIS PLACE AS IF THIS WERE THE PLAGUE. DO NOT LEAVE YOUR CLOTHES AT THIS ESTABLISHMENT!!! read more

Unfortunately the reason they earn three stars became evident. The ladies receiving customers at the counter are professional and pleasant and not an issue at all. However the management/ownership fall short with regard to responsibility and customer service. In March I dropped of a trench coat we primarily use during the our travels during winter. The young lady at the counter took it to operators at the back of the store to be sure they could service it; they advised yes. According to the young lady she called me the next day (don't remember but entirely possible) to advise me the item (pleather trench coat) was delicate and asked for my permission to proceed in servicing it; I responded yes. Ultimately I picked up the item along with others. This item was put away for the following winter. We took it out for an Alaska trip in September and found the inner lining thoroughly torn/burned by their dryer. Long story short the $170 jacket was severely damaged. I reported it to the ladies, who documented my complaint and advised it would take 30 days (Why so long?). Store management never contacted me, instead having the ladies call me telling me I gave the go ahead to service the item ( I figured if they deal with wedding dresses they could handle a pleather trench coat) making it appear they were saying it was my fault for having them service the item, and furthermore stated the garment was serviced back in March (It's a winter coat). Management failed to contact me and offered no compensation for the damaged coat, not even the cost of the so called dry cle they provided. I'm not risking my garments, especially delicate clothing(high end trench coats or wedding dresses to La Salle Cleaners. Found an excellent location down the street. Beware if you value your garments and customer service. read more

This is the email I wrote the owner of the business after my wedding dress went MISSING. I've removed personal information but you get the gist. Manager/owner response: none. She even processed the remaining balance the morning I was scheduled to pick up my dress. She never called me to apologize. Never again. Brides BEWARE. +++ Hi Jessica - I'm writing to tell you about a deeply disconcerting issue I've had with your business, LaSalle Cleaners. When I dropped off my wedding dress on February 20, I was told that it would be ready by 3/31. This was outlined on the invoice sheet that I signed, after giving your business a 50% deposit for future services rendered. Well that date came and went and each time I'd call for an update, I was told the dress was in the "pressing department" where apparently it sat unnoticed for THREE weeks. I'd call the office repeatedly asking to speak to your manager, Maria, but she never called me back. This past Saturday, out of desperation and frustration, I showed up at LaSalle demanding an update, only to be told once again that the dress was still in the "pressing department." Unacceptable. I demanded to see my dress. When they brought it out, not only was it completely crumpled, but it had been put on an hanger that is not intended for wedding dresses - no less one with delicate straps (like mine has). I'm sure you understand that there's an unspoken contract between a business and a customer for services rendered - and when there's an exchange in currency or goods, I expect your business to DELIVER on that contract as outlined. Your business and manager is in full breach of that contract. Not only did they not make good on the promised 3/31 delivery date, but they failed to inform me of the delay, keeping me completely in the dark for a wedding dress valued in the thousands! How is this OK? On Saturday, I demanded that Maria date and sign a document stating that the dress would be available for pickup TODAY. I plan to be there between 5 - 6pm today for pickup. Let's see how that goes. Lastly, if your business didn't deliver on the promised 3/31 date, then how am I expected to pay for all or any of the remaining deposit? I've been chasing YOUR EMPLOYEES for weeks to no avail. As a customer, I shouldn't have to do that - ever. So your business gets to fall short on its PROMISE AND OBLIGATION TO ME, THE CONSUMER, and yet I still have to pay the full price for it? Not OK. I've included my full contact details below, and hope to hear from you directly very soon. read more

I just want to say they have the best seamstress I ever deal with! She is simply amazing. She alternated my wedding dress and did a wonderful job. Very happy with her work. If you need to alternate clothes this is the right place to bring it. read more

Needed a suit cleaned quickly. Did a great job, staff is very helpful, but I should have asked the price first as I thought it was quite expensive. read more

This place is great if you want your wedding gown cleaned and stored. Ask for the loveliest and kindest woman there, Francesca. She really knows what she is talking about and what she is doing. She was a lot of help. Great place! I would totally recommend it. read more

Have been using this dry cleaner for many years and always treated great! Customer service is excellent, if you have any problem they will fix it! Easy access and parking which is rare in the Gables! Also have used their delivery service and have no complaints! If you have a stain this is where you go to get it removed! read more

I like the convenient location, right in Coral Gables. It's close to my job but never again. It is super expensive, 2 blazers, 2 cardigans, and pants $70. Never had I paid so much for 5 items. Aside from being expensive, it was good. read more

My sister had to have her gown cleaned and rushed in less than two weeks and Francesca and her team did an amazing job! We could not have been more pleased with their customer service - they even fixed a couple of things on the dress that my sisters seamstress overlooked. They truly went out of her way to make sure my sister's dress was perfect and it certainly was! Thank you again Francesca and team! read more

Absolutely the worst service I have ever received. It is unfortunate that I cannot give them negative stars. Stay away! After years of giving them second chances and accepting their poor excuses for ruining items and customer service issues, they ruined a jacket I have had a couple of years and are now refusing, after a month of follow up, to even compensate me for the jacket b/c I cannot produce a receipt. The Manager was incredibly rude and unprofessional and could care less that he ruined an item. They have yet to even credit me for the fees for cleaning the item they ruined. I cannot warn you enough that paying the expensive rates here that they charge are not worth it! read more

I would stay far away from LaSalle cleaners. I had a horrific experience with them. They ruined my designer Berta gown. I paid close to $1000 in cleaning and preservation and they ADDED stains to my dress. They refused to refund my money and I even have before photos showing that there were no yellow stains. I went back and forth for months with no follow up from Maria or Jessica the stores owner. Horrible, horrible customer service. I used this cleaners because they were recommended by chic Parisien where I purchased my gown so I thought they would be a trusted vendor but I will never, ever return as a customer. It was a complete nightmare!!!!!! Brides beware!!!!!! read more

I will never return to La Salle again, DO NOT TRUST! On 2 separate occasions they ruined 2 items of clothing. The 1st one they left with pieces hanging off, the 2nd time they ruined fabric and seams were opened with elastic coming out. I showed them the issue on site and supposedly the manager would get back to me. They even took pictures of damaged clothing. Never called me and never accepted responsibility for damage. read more

Dry cleaners are like lawyers, you have no choice but to use them if you want to look good! La Salle Dry Cleaners in Coral Gables did excellent work on 3 of the pants that I had originally dropped off, but the 4th was misplaced, and not done... now one may say that that is enough to not use them again, but when the owner J L got involved and provide a compensation for the missing item, I was relieved that at least there's a place that cares! Yes, La Salle has my business, and even if there are hiccups to this non perfect life, you always appreciate when you at least try to do a "good job, and the right thing"! Manuel Antonio Torres read more

I took my wedding dress to LaSalle Cleaners with the intention of having it only cleaned and pressed because it was so dirty from my wedding and I wanted to take more pictures. During my wedding the bustle ripped a hole on the back side, unfortunately the top layer which is made of tulle. I originally took my dress to the store where I bought it and they told me nothing could be done to fix it. But when I took it to LaSalle the manager immediately asked if I had extra lace, which I did, and she said they would definitely be able to fix it by sewing the hole shut and then sewing the piece of lace on top. I just picked up my dress today and you wouldn't even know there used to be a hole in it! The seamstress did such an amazing job! And my dress is super clean too! Thank you LaSalle!! read more

Very expensive .. slow turnaround and very poor customer service. Sometimes they do a good job but very inconsistent for the prices they charge read more

We have specific instructions on how we like our items pressed and hung. Not only were the instructions never EVER followed but we noticed on our bills that we were being over charged for numerous items. My husband called 3 times to speak to a manager or owner about being over charged. No one ever called us back. Than a week later the owner Jessica calls us asking for a credit card number to pay our monthly bill. Soooooo she neglected to call us regarding our concerns but she made the time to call us for payment- lovely service. When we told her our concerns she basically tried sweet talking us and apologizing and just kept yapping away. Literally....she wouldn't not stop talking for a second- so annoying. We told her we were going elsewhere after not listening to our drying cleaning needs for the last time and over charging us and she took our payment and went on with her day. HORRIBLE SERVICE. HORRIBLE OWNER. HORRIBLE DRY-CLEANING. Best of luck Jessica. You should really come up for air and listen to your clients needs if you plan on making it in this town. read more

I typically do not write reviews but felt compelled to to so after reading the other reviews. They are not accurate. I was placed in corporate housing for 6 months across the street and was so excited when I saw that there was dry cleaning right across the street. After reading these reviews I went to LaSalle. I have to say I was very disappointed on a consistent basis. First, they are extremely expensive, After the explanation of how much more care and extra add ons they give I bought in, big mistake. On multiple occasions clothes were returned to me with stains and no notes that indicated they were not successful. I was able to then get the stains out myself in a washing machine. I had a pair of pants returned with a ripped seam when I was told that they would alert me of issues. I may not disagree with the other reviewers for specialty items, but if you are going for regular dry cleaning, go somewhere else. All the extra money they charge goes to stuffing the garments and making it look like they went above and beyond. LaSalle is a total rip off. read more