They were offering a LivingSocial deal for LASIK surgery (the deal was for around 2 or 3k) and I made an appointment for a free consultation to see if I qualify. Long story short, I qualified for LASIK, but not for their LivingSocial deal. I would have had to pay $4200 because of my "oversized" pupils - I have never heard of my pupils being large. Although that sucked, that's not why I am giving this location 1 star. The main reason is because the nurses SERIOUSLY need to work on their customer service skills. I had an appointment, and their office door was locked. I knocked for several minutes and started to leave, then a girl opens the door (finally!). I smiled at her and said "Hi! I thought you guys were closed!" She responds "We're on our lunch break in here." Uhhh...excuse me? Lol. I told her I had an appointment and that I had been knocking for a long time. She pretty much ignored what I said and walked away. The middle eastern lady (forgot her name) is another story. After I was deemed "qualified" for the more expensive surgery, I had to go in a small office with her to talk about payment. I tried to negotiate a lower price, but I didn't get anything lower than 4k. Then when I called a few weeks later to let her know I have decided to go with another doctor for my LASIK, the lady blew up on me over the phone and screamed "THEY'RE LYING TO YOU! IT'S NOT WHAT WE'RE OFFERING YOU! BEST I CAN DO IS $3800. DO YOU WANT IT OR NOT?" I thanked her, politely declined, and hung up. Never again. EDIT: In regards to the response I received (below). I would like to point out that I was apparently scheduled to come in at the time when the employees are taking their lunch; I don't think it was fair for me to be scheduled during that time if they are not willing to take care of me during a lunch break. It's just bad customer service and that's something the office needs to work on. Nevertheless, thank you for your response. read more

My problem was not with the surgeon who has incredible integrity. He could not do the surgery due to my changing corneas after having been a VERY LONG-TIME contact lens wearer. HOWEVER, I have YET to receive a refund of $3800 I paid. 5-10 business days has turned into more than 20. It has taken away from work time to chase down these monies and I have yet to see them. Bad ending to what could have been a very acceptable experience!!! read more

I just got my surgery in the past two weeks and I am very pleased with the results although my eyes are still healing. I did my free consultation in Los Angeles but did my surgery in Ontario because Wednesday was my only free day and the surgeon is there only but I see my regular check ups in Pasadena. Try to avoid Los Angeles because you have to pay about $8 for parking and the structure is like driving up a tall, narrow tunnel. Overall, the surgeon, doctors, and assistants were friendly, honest, and try to make you as comfortable as possible. There's only one surgeon and he's the one in the yelp photo, Abraham S. Although I had a great experience and no longer blind without glasses, I didn't give five stars because I had initially paid for the most expensive surgery that was supposed to be done on both eyes on the same day. I used my care credit and it was $3,940. When the surgeon failed to perform that surgery due to my "small eyes," he suggested PRK, which is another type of surgery that does one eye at a time and the following week, it's the second eye. That surgery was $1,650 per eye, which totaled to $3,300 for both eyes. I was kind of relieved cause it's $600 less than the $3,940 surgery. The billing specialist made the adjustment on June 18 and said it would take 7-10 business days to post on my credit card. Well it's July 2 and so far, no adjustments. I called yesterday and she said by next week, it should post. Well, let's wait and see then. Overall, I feel like a whole new person and just feel happy on being able to have clear vision for the very first time. I definitely recommend anybody to get the surgery, especially if you're in your 20s or 30s. I wouldn't recommend over 40 cause I was warned that peoples vision just naturally weakens due to age and LASIK can't prevent it. I was very hesitant at first cause of the idea that it's surgery but trust me, you won't have to go under the knife. It's expensive but very much worth it. I threw away my reading and prescription sunglasses as a way to celebrate! read more

I recently had Lasik at the Ontario office. First let me start by fully admitting my eyes are VERY sensitive. A trip to the eye doctor is almost as bad as the dentist... i HATE anything around my eyes, which meant contacts were not an option for me and led me to Lasik. Putting drops in my eyes is not easy and lights are rough... I am an overall wuss... totally admit it and warned each nurse and doctor i saw there. Consultation: Overall fine, but they wait until the very end to discuss your options and financing. You can't read the material that well b/c your eyes are dilated. I barely heard a word the woman said... I was just ready to leave after 1.5 hours of testing. Also, they did not explain the differences between traditional Lasik and the newer NewWave version very well, i pretty much had to do my own research. Putting a video on just isn't the same as a conversation. They never mentioned that I could experience the intense burning I did post-procedure or a way to clean my eyelashes that I have seen other establishments recommend. Procedure: 1. Be prepared to stay there 3 hours... By the time they actually see you, there is only one surgeon, so he packs in the appointments (back to back) and there is A LOT of paperwork you can easily be there 2.5 hours +. 2. I get why they would not give you the sedative before you fill out all of your paperwork and waivers, but giving me the meds minutes before the procedure was pointless... 3. Most important, while the staff is great the surgeon himself had very little to no bedside manner. He rushed through the initial conversation, and was pretty much scolding me about doing traditional Lasik and not the $1,000 dollar more expensive newer version. Well if it was so much better, why did they gloss over it during the consult? 4. During the first part of the procedure, again brings up how i should have done the more expensive procedure AND he was rushing through it all. I asked for a second to adjust after a torrent of eye drops were put in each eye, he sighed and became very impatient. 5. The second part of the procedure he was flat out rude. I get it, I need to be still etc. and did he think I was purposely doing anything that could jeopardize my eyesight?!! BUT he was scolding me at that point, making me MORE nervous and by the end my body was trembling (wish that sedative would have been given to me sooner). And to this day, I will swear up and down i was not moving and was staring at that light. A patient is extremely vulnerable at this point, would some compassion and or sympathy have killed him? OH and he was already ordering his assistants to prep the next patient etc. during my procedure. So when people ask me about my experience, I say overall, traumatic. The doctor was just so rude and unsympathetic that it made for a terrible experience. The review is tricky... other docs there, like the one I saw for post op appointments, are all very nice and helpful, sadly the main doc was awful. My eyesight was restored to 20/20 immediately and while my recovery was slower than anyone i know (sensitive eyes) and they were almost swollen shut the next day, I am happy I got the surgery. While my eyes may be sensitive, more than most, I can't imagine i'm the first person that asked questions or asked for him to slow down a bit... I would NOT recommend this surgeon to anyone, but totally recommend Lasik, hence the 3 stars. read more

This is the third time we come back to this place, my husband and my daughter did their eyes LASIK six yrs ago and they were very happy of the result and today is my son having his eye laser surgery, staff and doctors are awesome! read more

hi everyone!!! im back...just showing appreciation to people responsible for my new eye sight...11 days ago i had my 1st surgery (right eye) i was not scheduled for 2nd eye unti 01/14/2012...had car problems thurs 01/12/2011 so i took the day off i decided to call the Ontario office i remembered the surgeon is there...make a story short...i got my surgery...as of today wed 01/18/2012 i have recovered 100% everything seems so bright for me now...i am not wearing glasses anymore...the price i paid for the surgery is very well worth it...thank you for my new eyes Laser Eye Center Dr. Shammas and staff...from the bottom of my heart i appeciate you guys read more

I had my Wavefront procedure in March and so far it has been great. The staff performs very thorough exams before the surgery and that gave me a great feeling of security. Follow-up care is included for the first 6 months. read more

They treat you like a King and then take your money! Okay, I'm kidding, they do a wonderful job and everyone working there provides top of the line care. However, I will say this is not the surgery for a person over 50. The reason, you will still need reading glasses, so why do it. read more

I had cataract eye surgery thru the Laser Eye Center and the results are AMAZING! They treat you great, the waits aren't bad and the people are super. The actual surgery was preformed in Los Angeles, they picked me up and brought me home at no extra charge. The actual surgeon, Dr. Jeff Sage is the bomb! Answered all my questions and did exactly what he said he would do. I couldn't be happier with the results and the people involved. Thanks!! read more

The best place ever... Perfected my vision... Grateful everyday of the week.. Extremely recommend it... Friendly staff and helpful

The staff was amazing and were great at keeping me calm when I got nervous about my procedure. They are funny too. So far everything is going great after my lasik. I can see perfect. read more

If I could rate negative stars I would. Save your time and energy, do NOT visit this location. The front office staff was cold, unwelcoming and entirely lacked any skills needed for an office setting. The Dr was extremely discouraging, and seemed less than thrilled to be having any interaction with me. Naturally, I had questions. For every question asked, he responded with negativity and appeared to be annoyed. Once that unpleasant experience was over, the Dr told me someone from the front would be in to go over pricing with me. After waiting more than 20 minutes, I left. I walked in hopeful and excited, and instead I left disappointed. This office is a disgrace to the company. read more

I had my LASIK eye surgery done here in April of this year. After a month I was completely clear, as my vision was perfect! Highly recommended, staff is great and caring, the doctor's know what to recommend and treat you taking in your individual requests and concerns. I did a lot of research before choosing this place, and it seemed as if all the other locations charged extra to get the custom LASIK. Here that is the only option, you can't get the standard LASIK, which is the way it should be. I thought it was weird that the other places even had an option to not do custom, these are your eyes! On a side note, I also came here because a friend and my mother had it done here 9 years ago and they still have perfect vision! read more

Everyone here was very helpful. I recommend it to everyone looking to have LASIK! The facility is not up to date with all the equipment like the other places but it does the job. The laser machine is the same one as Nvision but Nvision charges you almost double. The employees and very friendly and helpful. I know it's scary to have a surgery like this but they do make it a lot easier for you. read more

Best money ever spent. Priceless really. Don't have to wear glasses or contacts anymore any time soon. Even if I do have to end up wearing them in 10 years or more, it will have been worth the money just for the convenience and independence experienced right now. They were transparent and answered any question I had, they provided great customer service and I trust the surgeon was very skilled and knowledgeable. The procedure itself is very interesting. Kind of an out of body experience. It was a bit painful for the rest of the day after the surgery as well but the pros outweigh the cons. read more

The staff is very friendly and i felt very comfortable right away they answered my questions and explained the procedure very well. They also helped me with financing. The Drs both the one that perform the surgery and the one that follows up with progress are very nice. Felt comfortable with the Dr. during surgery. It's been 2 months and I feel great do not regret it. read more

The staff has been very helpful and professional I felt so relaxed and calm and on the day of the surgery I felt nothing but excitement that's how they made me feel not scared at all nothing ut good vibes about this place two thumbs up read more

Had surgery 4 wks ago ,it's a amazing procedure, I don't have to deal with contacts or glasses anymore,the staff is friendly and extremely helpful,I'm so glad that I decided to do my lasik with this office read more

I bought the groupon coupon for this procedure for $1750 for my dad and all the details on it covered the procedure but i heard stories about how they always try to scam you for more money when you come in and sure enough that is exactly what they tried to do to my dad. He came in free his consultation and they told him that he would have to pay an additional $3700 out of pocket on top of the $1750 i already paid if he wanted to get lasik for near and fair sided vision repair. My dad told him that he had someone that had the procedure done somewhere else and the dr fixed him in one procedure without a problem and so are telling me your incapable because he had a better dr? The dr said if you want to look at it that way then yes. Basically he referred to himself as a bad dr because he couldn't do it and overall it was a scam to get more money. This place is a joke and the groupon deal is just to lure ppl to come in and trick them into coming in so they can get more money out of you. read more

A year later, I am very happy with the results of my surgery. At the time, I wish I would have known before the day of that I would need to pay for the most expensive level of it because of the extent of correction needed. When reviewing the different methods at the consultation, it seems like there is a choice based on comfort, price and recovery time. Upon meeting the surgeon 20 minutes before surgery, I was told that I would need to pay a couple thousand more dollars for a different type ( I can't recall the names of the lasers/methods) because I wouldn't be able to sit through the longer surgery. The rest of the staff was friendly and accommodating. The surgeon himself seems a little rushed/annoyed/doesn't have time to deal with your anxiety or blinking. Maybe he could work on his bedside manner a little bit in the future. Having your eyeball cut open is a little unnerving and it might make some people squirmy and don't want someone telling them to stop flinching or blinking. Overall, I am happy with the results and my experience in general. I would recommend Laser Eye Center to a friend, but would give them a few tips to know what to expect. read more

Update: The manager called me back and apologized and acknowledged there were shenanigans and offered to work with me to make things right. I appreciate her working with me. While it doesn't give me back the multiple days that I set aside for recovery unnecessarily o the time I took off work to be there without a result, it does demonstrate that the administrative managers want to run an ethical place and will try to do so in the long run. read more

I like many people saw/ heard the ads on TV and radio. Well I called made an appointment, went in and had a (Free) thorough eye exam and was told I was a good candidate for Lasik and got a quote. I waited three weeks or so and once again TV and radio ads said LEC was having a "Half Price sale" for the month of May. I was also told to get the "Half Off" I would have to pay in full. It was so easy! The ladies and men in both the Valencia and Encino offices were great! I made an appointment. The day of surgery was right on time. No surprises, just easy, no pain, and little discomfort and fast! The surgeon was great, the office had great music playing and everything was totally professional. I recommend LASIK . I still have to wear readers but what a clear difference! Don't wait years like I did. Get an exam, you have nothing to lose! read more

Wonderful faculty! I'm a physician myself so I had quite a few consultations before deciding on this facility. Professional staff and excellent surgeon. I had my eye surgery about a year and a half ago and I am so incredibly pleased with my results. I highly recommend this facility to anyone interested in LASIX. read more

couple of incompetent customer svc people. I filled their internet form that said someone would get back to me within 24 hrs. 72 hrs later I called them. The young dufus that answered the phone asked me to hold while he found my application. Then started asking me the questions that were on the form. He kept saying "let me get your information" when he all ready HAD the information right in front of him. I was finally able to acquire an appt for an exam. The day before the appt. a young lady called and said they'd have to change my appt. What time would be good for me. When I replied. She said that time was booked. After going through this scenario a couple times I asked to quit playing hide and seek and just tell me when the next appt I could have. She said in about two weeks. I told her she was talking her way out of business. I wanted something earlier (that I could come at any time). She said that was it. And their quoted prices were way too high. $600 more than Dr. Moosa In Brea (hear his ads on KNX radio) read more

I have to say I had a good experience with the Ontario location, the staff is very friendly and help ful, I had Lasik 4 days ago and my vision is exceptional. Right eye at 20/15 and left at 20/20 with a little haze, but getting better everyday. The main reasons why I didn't give them 5 stars is my initial consultation I was told I could only have PRK, of course when I go for surgery I'm told that I can have Lasik and it will be $1000.00 more, not a big deal just an inconvenience with funds and scheduling. The biggest disappointment was Dr. Shammas himself, he has absolutely no bedside manners.He never once explained the procedure or even what he was doing and what to expect. They give you Zanax to calm you immediately before entering surgery so of course it doesn't even have time to take effect. So once in surgery when the doctor is grabbing, poking and jerking my head around its going to be very difficult to relax and he was somewhat rude about it. I did give four stars because of outcome, cost and staff performance. read more