They gave us an honest assessment of our 2010 Prius after we had a battery failure recently and they checked the charging system as well as all our electronic components for FREE folks! read more

What a disspointment. stopped in early one morning to get a little juice in my Bolt. every other dealer allows charging, even the BMW locations. I was shopping around for 20 mins looking for my next SUV. I was only planning about 20 mins to get enough charge to get home. As I returned I noticed the machine was turning off. try to turn it back on and it would not work. A dealership employee with a mustache comes out and asked me who I was. I said a customer charging. He said no more free juice. they don't allow it. He was extremely rude. I will never shop there again, and have reported to Chevrolet. read more

I bought my RAV4 here in 2016. All service has been completed Ina timely manner. I took my vehicle in for a brake inspection and they found a serious axle malfunction from a collision a year ago. The insurance repair shop replaced everything EXCEPT the axle. The repair would have been completed quickly, but I chose to deal with insurance to pick up the cost. Since the ti e was taking more than expected, the dealership comped a Prius for the weekend. The repair was completed by the end of day and they could have just called the next day, but they stayed 20 minutes late so I could pick up my vehicle. Thank you. read more

Our first oil change apt. my car wasn't even worked on hours later. I chose not to wait. second 8:00 am apt. my car wasn't ready until after 10:00 am. there were no mats placed on the floor board, no new sticker & my car reeked of oil. $119.00 later, I am not happy. I will no longer purchase or service my vehicles at this location. read more

We called on Saturday to schedule a test drive no one answered, so I left a message and no one called back. We decided to head out to test drive the car on Sunday when we called Joe the sales guy said before we head out he needs a $1,500 deposit prior to him showing the car we explained that we would just drive up the 70 miles and take a look. When we got there the Mercedes ML looked nothing like the pictures and I expressed to Joe he was being very rude and racist to us and said what do you expect from this old car when I asked why the price was $4,000 more then kbb he said they don't price according to KBB. The car had damaged to the right side and spent 10,000 miles of its life in New Jersey and therefore it got rust everywhere. We explained that it needed cosmetic repairs, and Joe continued being rude when we said we don't want the car he ran after us and yelled at us. Please do not shop here you will be discriminated and bullied!!!!! read more

Absolutely do NOT go here. After my oil change I got home and realized there was an oil spot on my BRAND NEW driveway, popped the hood and found oil dripping down my frame under my skid plate and on my pulley system. I called and they said to bring it in, so, inconvenienced; I did. Got there and they said they would "clean it up" with brake cleaner. They did a half ass job and didn't even apologize for it. Not to mention the stains in my driveway! I told the manager that it was unacceptable to give a customer their truck back in that condition and he WALKED AWAY FROM ME. No apologies, just a "here's your keys". read more

my salesman Ben did a great job helping me complete a sale. Thank you I would recommend coming here for a car or truck

Gerald in finance and the sales guys there have taken care of us several times over the last 6 years. They have bent over backward to earn and keep our business. Best dealer I've ever done business with, period. read more

I would NOT recommend this place to anyone. I did a Kelley Blue Book instant cash offer and they got a hold of me, so I drove to Albany for them to nit pick my Jeep. They can't give full offer of Kelley Blue book cause it needs tires when the off road tires that were on it had more tread that some brand new highway tires do. Ends up we agreed on a price but I didn't have my registration so I drove down there 2 days later and just about to sign papers when a different sales manager was there and he said they didn't want the vehicle that the sales manager 2 days ago said they did want it. Complete waist of time and gas driving there. Would not recommend this place to anyone. If you do go there, get everything in writing, cause the sales managers can't get their stuff together. read more

Wanted to purchase a Prius prime and looking to trade in a highly sought after Lunar Rock RAV4 Hybrid XLE with under 10k miles. Was willing to put down a substantial deposit on an inbound vehicle but I was told that because I didn't live within 20 miles of the dealership they couldn't make a deal with me. I'm sure the owner would be proud your turning away business. read more

TOYOTA SERVICE DEPARTMENT: I contacted the service dept about 10am Thursday for a front break job, and am exceptionally pleased with the whole experience. Lassen Toyota service department was able to get me in same day, quoted a special price that was $80 cheaper than a local tire shop and then still came in $10 cheaper than that. While in, they handled a recall for me, replaced my burnt out head light with a bulb I'd had sitting in the car without me asking, and washed my car. Also Lassen's questioned in my best interest whether the service was even needed so confirmed this before starting the work. On top of this every person I interacted with was extremely friendly, entertaining and prompt. I have always assumed dealer work would be more expensive, but now I have Toyota specified break pads and a Toyota warranty. I'm quite happy with this experience and will return. read more

Ask for Chad... I bought my first truck from Lassen last week and Chad has been incredibly patient with me. Chad is so personal and laid back I thought he was a detailer that was adnormally helpful. He is the first car salesman that didn't sell me anything. He told me the truth whether it was positive or not and let me make the decision. Bottom line is he genuinely wanted to make sure I was happy. To those looking for a new truck, I highly suggest the Tacoma. I test drove all the new trucks from multiple dealers and found the Tacoma has the most to offer for the price. There are bigger trucks and models with more "extras" but you will pay a premium for it. I ended up negotiating a price that saved me enough money to add the extras on myself. Unfortunately, my truck arrived with some scuffs but they did whatever was nessacary to make it right. read more

in 2015 we bought a 2015 4 door Diesel, a Tahoe and a travel trailer from Lassen. After the sale was done, the service work was horrible. We had to take our vehicles to a Ford dealership for service, parts and assistance. For the travel trailer, we would never get a call back to get it in for service. The worse part about all this is, I would get regular emails from a manager of some sort. They would ask to schedule a service or try to get me to come in and buy again. I would respond to the emails, and never get a call back. So In August my wife and I said lets trade in the Tahoe and since we bought from Lassen, lets go back. Horrible buying experience. Payments started at $750. Then the monthly got down to $600. How, I don't know. We left and went some where else. Bought the same vehicle, got a little more for trade in, used the same finance company... Monthly payment at $450. How the heck does that happen? Credit scores are over 700. read more

Great customer service! Sam and his crew went above and beyond to help out my parents with their Buick when it broke down on their way to Washington . Walked them across the street to a hotel, inspected the car first thing in the morning, and handled the transmission problem right away. Stellar crew. I REALLY appreciate everything they did! read more

Fantastic staff and service center. Felt my vehicle was cared for by professionals. Thanks for all the help and peace of mind. Brad.

I am new to the area and need some minor service to my Camry. Given my schedule, I am willing to pay dealership prices for what a quick youtube search showed me was most likely a hose being replaced. It's a common issue that I see most folks live with because it's typically just a minor inconvenience anyone at a gas station will be aware of. I made an appointment and arrive to be told the issue would require deep level 2 diagnostic that means it starts at $200. They want to leave it there at least half a day, so "a late afternoon appointment on Friday isn't enough time. " I know a single person in the midvally, my family is an hour away, I work 43hr weeks. I am willing to pay to work around that awkward situation but no, they over complicated the entire situation. I don't know if they're inept or old fashioned sleazeball car dealership targeting a single female who is tired and distressed. I won't be back needless to say, what a waste of my limited time. read more

This place is great! Our salesperson Evan went above and beyond what we expected. He spent as much time with us as we needed. No pressure, no sales pitch, just friendly detailed answers. His patience was appreciated. It was our first new car buying experience and we didn't think it would be so satisfying. Thanks Evan! Too bad Evan has left. The other sales people were not as knowledgeable as him so if they really get some quality I'll go back if not I'll probably try my luck with another dealership. read more

Baily in the parts department is AMAZING!! I lost my only key for my car while shopping yesterday morning. I went into my local Corvallis GMC dealership who told me they couldn't cut me a new key due to an error code when they imputed the VIN # for my car. They would have to put in a ticket with GM and wait for a response (24hrs) . After stressing about leaving my car parked overnight in a parking lot. I decided to call Lassen Chevrolet @ 4:00 pm to see if they could help. I explained my situation to Baily, provided the information she needed to obtain the code and within minutes she confirmed that she obtained the code and could cut me a new key. I raced over to Albany hoping to get there before they closed, she cut the key and i was able to drive my car home. Fast forward to this morning. I received a call from that Corvallis GMC dealership, who informed me they had received a response from GM. The response was they couldn't figure it out either and the only fix would be to have a new ignition installed in my car!!!! Needless to say i informed the person calling that Lassen Chevrolet had been able to get the code and cut me a new key yesterday and i would not be having a new ignition installed at their dealership!!! Thank you Lassen Chevrolet for great customer service and not trying to put more money in your pocket by screwing customers. From here on out my business will be at Lassen. read more

HORRIBLE EXPERIENCE !! In December of 2020 my fiancee and I bought a car here, by February there was already an issue. When we bought the car everything seemed fine, until about a month later when we noticed there was a leak some where in the trunk getting everything inside soaked. You would think this would be something easy to fix, not at Lassen Toyota !!! To even make an appointment to be seen here is a huge pain in the butt. They will repeatedly tell you they will call you back but never do. You have to basically stay on it and keep calling till they feel like making one. The first time we took the car in for the leak, they said the back right light was the problem and they fixed it. Except they didn't, they ended up disconnecting the back light and never reconnecting it again, and the trunk still had the leak. The second time we took it in they fixed the taillight they had disconnected and said AGAIN the leak was fixed. It wasn't !!! Take it in for a third time and they now say that it is the bumper that has the leak. Go pick up the car and not only was it still leaking but then the license plate lights were disconnected and didn't work !!! Now keep in mind all during this situation the employees, specifically Sam and Ken were getting furious over us wanting to bring the car back for them to actually fix the leak. The fourth time we tried to make an appointment we were told that do to the fact that they had attempted to fix it so many times, they were unable to make us an appointment without asking the managers permission? That was pretty much when our patience ran out, we questioned why we couldn't make an appointment because they couldn't figure out how to fix something. Ken lost it, he got extremely belligerent on the phone screaming and yelling. So my fiancee drove down there, not to be confrontational but this has to get solved we have lives and jobs, we can't keep going to Lassen Toyota once or twice a week.He took our 3 year old with him. Once he was there the mechanics went back and forth arguing with him, he did raise his voice, at that point Ken from Lassen Toyota who had already been hysterical with him over the phone just lost it and told him they wouldn't be fixing the car. So my fiancee gave them the keys of the car and said " Keep the car then ".At that point the sales man who sold us the car Eddie got involved. He talked everybody down and said he would talk to the general manager because Ken and Sam were being so ridiculous. They actually threatened to call the cops on my fiancee and our 3 year old daughter because they said that the situation had turned aggressive !!! No the situation wasn't aggressive, we were at the point of complete and utter disgust at the way this business is run. Not only was the car not fixed, but we were sick of hearing lies and excuses ! All we wanted this whole time was to get a leak fixed in the trunk, this shouldn't be that difficult if you hire mechanics that know how to fix things.They had already taken our money for a down payment, extended warranty, gap protection and the car.They said if my fiancee and 3 year old didn't leave he would have them arrested for trespassing. My fiancee brings up all the money we have given them for the extended warranty and that this had been going on for WEEKS ( Ken or Sam not sure which is which and it doesn't matter either way) laughed and said too bad we will never work on your car here again and won't be returning any money to you. At this point we had brought up suing them, that's when all the sudden they wanted to " make it right". Which is pathetic it took this much incompetence and ridiculousness for them to actually want to solve the problem. This isn't a company that cares about what customers want or need, clearly or we wouldn't have gotten to this point with them. Keep in mind...every time the car was picked up the trunk was wet/damp still because they never even dried it or attempted to dry it at any point. So the car trunk and inside smelled like mold and mildew and had for weeks at that point. The General manager called and said that they were taking complete responsibility for the way his employees acted and that since they were never able to fix the leak or stop disconnecting the lights he was going to have Lassen RV fix it. So the fourth trip in 3 weeks to Lassen RV, they had the car for 2 days, the leak was fixed and they did dry out the trunk this time. They refused to give any paper work showing what they did though. After this happened I filed a complaint with the Better business bureau and the attorney general, I also made a review on google which the owner responded to, he was rude blamed the whole thing on us.This place is a nightmare to deal with, and the employees in the service department are incompetent and rude. read more

As of November 1, 2015, they raised the price of an oil change from $29.99 to $39.95. According to a women up front, the business wasn't making enough money at $29.99 so they decided to bump the price up. FYI, this is the cost for a 2006 Toyota Prius, and it doesn't even include a tire rotation or a carwash. I can get my 2006 Dodge Cummins turbo diesel (12 quarts of oil and a filter) serviced for $49.95. $39.95 for 3.7 quarts of oil and a five dollar oil filter is unreasonable and offensive. Also, Lassen Toyota has decided the service interval on a 2006 Toyota Prius is every 3000 miles and no longer 5000, this appears to be a gimmick. I've been getting my oil and other services done here for several years, after this unexpected price bump I'll gladly take my business elsewhere. read more

2 bad experiences here will not return. I love Toyota's so I'd rather drive north to Salem or Portland for my next purchase .

I received a recall notice in the mail and Lassen is the closest to me. I have been trying to reach them for over a month now. No joking, a month of calling. My calls have just been disconnecting. I called again today and the same thing. I kept calling and it finally stopped "disconnecting" and a person picked up saying they were very busy. Totally understandable and I was put on hold. She picked up a couple more times and asked if I would like a call back and I said I would wait no problem. She then picked up and told me that she "was told to get my number and they would call me back within the hour." Knowing my phone history with Lassen, I was not expecting a phone call back but I agreed anyway and waited(what else was I going to do? They probably would've disconnected me. It has been almost 4 hours and is now close to 12 pm. I just called another dealership 20 miles further away and they scheduled an appointment for next week and it took less then 2 min. Why couldn't Lassen do that? Understaffed? Not knowledgeable in the extremely difficult task of making and appointment in under 2 min? I will not bother you ever again Lassen. You will be fine and now so will I. Cheers! read more

Travis D in the finance department went above and beyond to deliver excellent customer service and helpful information regarding my vehicle, warranty options and service contract when I purchased my vehicle in Gresham. When I came to Albany, I was happy to see that he transferred to this dealership, and was again helpful getting me clarification on my maintenance, service contracts, and even added in information on a few special features I didn't know about my vehicle. This is a level of service I would least expect from a finance department. Thank you! read more

My husband and I just purchased a pre owned Tahoe yesterday from Lassen Toyota. We had a great experience, start to finish, staring with the first call we made inquiring about the vehicle we ended up purchasing. We worked with Nery (pronounced Netty). He was a pleasure to work with as was the sales/business manager. Everyone was very laid back and applied no pressure to us. Getting through the test drive, questions, vehicle car fax review and financing all went quickly and smoothly. Thank you Nery and staff for a fun day buying our new ride!!!! read more

What a smooth, efficient, straight-talking and honest car buying experience! We needed a car after our dear Prius was totaled, and Chad plus all his colleagues were fabulous! We explored options, test drove, and were told a fair price - in writing. We returned to buy the car and it was so easy! We were treated courteously, our time was valued, there was no pressure, the deal was honored, and it was actually fun!! We highly recommend Lassen if you're searching for a car!!! Ask for Chad! read more

I regrettably bought a car from them 4 years ago. From the instant my check was signed and I drove out I was yesterday's news to them. I went back for teir 3 free oil changes and all 3 times was made to feel like a second class citizen because I wasn't spending more money I guess. I called ahead for one of them and was scolded for driving 15 miles to get there because the tech was off to lunch. I won't darken their doorstep again and wish I hadn't bought my car from them. John and Phil's in Corvallis has been the exact opposite experience and will get all my business from now on. read more

Very dishonest dealer. Will not do business with them. They had a 2011 Chevy HHR in the inventory for two years. I found it on the internet after they dropped the price by $3000. I was willing to pay the purchase price, however, they decided to raise the price $1500 after sending me an email confirming the price agreed. The salesperson Gerald told me, "now that it's spring, it think we can get more money for the vehicle since we only have two in inventory." read more

I have lost total and complete faith in the Service and ASE Certified shade tree mechanics at Lassen Chevrolet. I brought my 2015 Escalade for a simple clunk in the steering column and after the 7th visit it's still not fixed. They ended up replacing the whole column but didn't program it to the Escalade. So when I drove my Escalade to Corvallis with my entire family (7 people in all)...It started to shut off and not drive. Basically without the program the column tells the ECU it's being stolen and shuts the vehicle down.. Thank goodness for Mark Thomas GMC down town Albany for saving my family outing. I wouldn't let Lassen Chevrolet touch anything I own again. read more

Great experience buying a new car. Sales and finance were awesome. On a separate visit, I brought my older car in for service and the service department was very pleasant and provided a quality service job on my car. read more

My husband was involved in a four car collision that totaled his truck. We were without a car for nearly a week before the insurance gave us a rental. Once we had a rental we started looking at options to get a new car. We ended up a Lassen's in Albany to look at a smart car. We liked it but were not sold on the cars size and features. We asked to see other fuel efficient cars (since my husband commutes everyday) and Victor, our sales guy, showed us several cars including a Prius. After we test drove the Prius and learned a bit about it, we fell in love with the car... They worked with us to get us a good deal, they even told us we could bring in my car that was not running at the moment to trade in after we bought our car to help with the down payment! They were quick at getting us answers and quotes, and were super friendly. I will definitely recommend them to my friends look for new(er) cars! read more

I purchased a vehicle via the internet from Lassen. I paid the price they quoted as I thought it was fair. HOWEVER, that was the end of the good of my transaction. I arranged to pick it up a week later, gave them their requested deposit and had pre-arranged my own financing through my credit union. They assured me it would be serviced and ready for my pick up and confirmed it when I arrived. I picked it up after dark and drove it home. During the ride, the tire light came on, which I learned the next day from Schwab indicated ALL FOUR TIRES were 7-10 pounds low. When I lifted the hood, the green under the hood was still there even though they said they would remove before I picked it up, the oil had not been changed and they only provided me with one key. During the days before I picked it up AND after I picked it up my credit union had a continuing challenge obtaining copies of the needed documents from the business manager. All in all I would not recommend Lassen and would not go back. Very disappointing. read more

I purchased a new 2019 Chevy Equinox. I am returning it as I was lied to about almost everything the salesman Ben said about it. From BIG things like price, fuel mileage, extra's (Onstar, Sirrus etc.) Length of contract, terms of contract and he even told me he was speaking to the owner when he wasn't. Looking forward to buying a new car elsewhere! read more

The experience my husband and I had with Travis Dusenberry at Lassen Chevrolet was amazing! It was our first time buying a car on a lot and I expected a pushy salesperson with their best interest in mind. Travis was the complete opposite. We told him what we wanted our monthly payments to be, what we had set aside for our down payment and the type of vehicle we were looking for. Travis gave us several options, answered all of our questions and was super helpful and cheerful the entire time. I would definitely buy another car from Travis and will send all of my friends and family members in his direction! read more

Best price for a new 2018 rav4. Sales people did not push too hard to sell extras. I had a very nice buying experience here

I go to Lassen for all of my service needs. I purchased my Toyota Camry from them back in 2005 for a good price, and have had pretty much excellent service and experience from day one. I purchased a Toyota from them because of the brand's reputation for being a long-lasting car. I certainly wasn't disappointed since I'm still driving it to this day! read more

I am very pleased to write this recommendation about MR. BEN. We are from Northern California and my 21-year-old son who is in the United States Air Force suggested that we purchase a Toyota Tacoma from Albany Oregon. Initially I was not jazzed about purchasing a vehicle out-of-state. However after I started speaking with Ben, I was impressed with his Customer service, drive, determination, and tenaciousness desire to make this truck purchase as seamless as possible. Yup, all the way from California, we purchased this great Toyota Tacoma from Ben. I am pleased to say that Ben met and exceeded our expectations. THANK YOU, BEN!!! read more

If I could rate lower I would. Spent all most $70,000.00 with these jerks to have them not stand behind the product that they sold me!!! Have tried multiple times to speak with owner with no return call:( not very professional. Mind you I have only owned this vehicle for 3 weeks now and during most of if i have been trying get this made right. I would worn anyone to do business with this dealer! I know some will be happy and I understand that, but based on my experience I feel it is my duty to to make you think twice! read more

Horrible customer service experience. We purchased our Chevy Silverado duramax from Lassen. It popped up a reduced power warning (top speed 10mph) about 2hours south on i-5 when on a family vacation for my mother in laws 80tg birthday. Called into Lassen to at least get advice or walked through best suggestion over the phone. The lady told us the techs were busy and they couldn't help. When asking if we could go on hold or if someone could take 5 minutes since we were stuck, she said call someone else, there was nothing she would do about it. My husband politely let her know we would never purchase a vehicle from them again. She hung up. This wasn't the first negative experience with their service department, but definitely the rudest. Needless to say we then called the service department in Roseburg (shout out to Clint Newell). They were in the same situation as Lassen with no available techs, but walked us through scenarios on the phone, told us what not to do as we limped in and in every way provided excellent customer service. Lassen could learn a thing or two from their service team. read more

I visited recently to have my car serviced. I haven't been here before and it is a little hard to find the service section. It is a small door that is just to the right of the building. I came in and Parker ended up helping me. He was a pretty funny guy and got me checked in. He was super nice. The waiting room is very small and I don't think that it is very accommodating for the amount of people they expect. When you sit by the door people walk through it often and the door almost hit me a couple of times... almost. The reason I give 3 stars is because I specifically asked for a car wash, Parker told me yes but when I got to my car it wasn't washed. Also they leave the paper floor mat in there (which I appreciate they use) and the big annoying number on my rear view mirror. Despite that the people are pretty nice and friendly. read more

Called and made an appointment to have my toyota checked because of a re-call notice from the Toyota Corporation. I also had a issue with a error light for my airbags and asked them to look at it. I did not ask them to fix it. I just wanted to know if and how much it would cost .When I picked up my car, the technician told me that he would have to order the part for the recall and said that he checked the airbag light and that there was not a error, but that the light went off and he has resolved the issue. I made another appointment for the recall repair Paid $42.50 for the airbag light issue and went on my way, by now its the height of the evening commute,and was very busy on the freeway, I am going about 65 miles and hour I notice that my hood is beginning to rise, I quickly pulled over and reached down to put my emergency flasher on, so people could see me and to be safe, and sure enough the tech forgot to completely shut my hood. Not only that the airbag light was back on! So I am wondering why did they charge me to fix this light, if they really did not fixed it. So I called and talk to the assistant manager and he apologizes and says don't worry we will reverse the charges. I told him that it scared the crap out of me and this is very dangerous. When I came back the next day, the gal behind the counter, treats me like crap and when I told her about the hood, she say" well didn't your light come that tells you that your hood was not closed", like It's my fault that i did not see that they had forgot to close my hood and apparently forgot to fix the problem also that they charged me for! oh by the way, My car does not have a warning light that tells you that the hood is not closed.... crappy service, crappy customer service by the gal behind the counter... :( read more