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    Leaders Motor

    4.7 (9 reviews)
    Closed 9:00 am - 7:30 pm

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    Car Pros Kia Glendale - Kia Sorento 2021

    Car Pros Kia Glendale

    (2.5k reviews)

    I've been to this location to have my Kia Soul EV checked twice. Each time the team was helpful,…read moretold me exactly what was being done and the price up front. They even gave me a lift to my office twice! When I had an emergency, a flat tire, and had to get to a doctors appointment within an hour, they totally stepped up and got me there on time! Shout out to TK and Victor for everything!

    On May 9th we purchased a 2000 Subaru Outback Touring XT from this Kia dealership in Glendale. The…read moreSubaru was a trade-in from someone who bought a Kia. The entire purchase took FOUR hours. The purchase price was already set from a AAA Auto Club car buying program and our credit is excellent, so I'm not sure why it took this long. Reflecting back on the experience, I believe it is a common sales tactic to make a potential buyer wait so that they become invested in the purchase. Once we got the car home, the next day I couldn't even get into the car! The key fob would not work, so initially I thought the battery to it went bad. Nope. We manually got in with the key, but when I tried to start the car, the battery would not let us start it. I had to call AAA Auto Club roadside assistance to jump the car. They tested the battery and said it had been drained somehow. They advised us to drive it around for a half hour and that it should work the following day. The next day I tried it again and the same thing happened! We bought a Subaru for its reliability, so the fact that it wouldn't start twice was a bad omen. When I called my sales person, Selim, he didn't seem very startled by the news. He asked us to bring it in so that their service department could inspect it. I did so the very next day around 8am. After a three hour wait in their service department (I mean, how long does it take to test a battery out and switch it??), I was told that there was nothing wrong with the battery or the car. I said that was impossible because I had two AAA Auto Club roadside assistant techs come to tell me that the battery was not working. They had even given me reports to this effect. The last straw was when I asked if they had changed out the battery and they had not. It was suggested to me that their dept would keep it overnight for inspection and that I could have it for another 5 days to test it out. However, something didn't sit right with me. After the initial purchase of the car I definitely wasn't taken seriously with my concerns about the car not working. So I returned it. The purchase may have taken four hours, but the return took 30 seconds! My drama doesn't end here, of course. I had a $8000 deposit that needed refunding, but this part never happened so I had to initiate it with THREE different banks! Do yourself a favor and learn these life lessons: 1. Don't buy a used car from a dealership that doesn't specialize in the brand of car you want. We ended up purchasing a great Subaru at Sherman Oaks Subaru (no hard push, less time, excellent service). 2. Walk away if you hear the words, "I'll check with my manager and get back to you in 10 minutes." You won't be waiting 10 minutes; they're just trying to get your business. Walk away because you have options elsewhere! 3. Don't buy from a dealership that isn't close to your house because if an issue comes up then you have to keep going back and forth. 4. Believe in yourself and don't let anyone else undermine you. After all was said and done, Car Pros Kia Glendale told me they sent that car to Subaru Glendale's service department. They found out that the wrong size battery had been installed on the car! They put in a 550 amp instead of a 750amp. It was like I said all along, something was wrong with the battery. Another fair warning: the salesmen don't have a lot of power. The finance guys are the wolves in sheep's clothing. They will try and upsell you on service packages and LoJack.

    Leaders Motor - autoloanproviders - Updated June 2026

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