had to add a star. Asked them to come out to service our AC and also give us a quote on replacing the system. Originally the quote was pretty high but since we do a lot of business with them they discounted 15% and then he found a few more things to cut the cost. I still think it could have been done cheaper but I believe in paying for quality and thats what we always get from Lee. Our AC was about 30 years old, one unit didnt work at all so we really needed to get it done. They replace EVERYTHING, and there were some things we really didnt need but I allowed it because I wanted the system to be perfect. They showed up three days later and did the work. Techs were great. Very personable and cleaned up everything. They never stopped working. The salesman understood we wanted the best for the price. He sold us the most energy efficient and low price units he could. He listened to us and didnt try to sell us anything we didnt need. I admit with a lot of reviewers that they are not cheap but they will work with you to lower cost and in the long run, they stand behind there work and you just have to pay a little extra for that piece of mind. read more

Lee Company - Electricians Near Me - Franklin, Tennessee

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Had Lee Company for the past 7 years, since moving back to Nashville. We set up a yearly maintenance contract. It has been over 1 year since we heard from them to come and do the maintenance even though they have been charging us the maintenance fee--when I called I was informed that it is the customer's responsibility to call and schedule. This means they have been collected yearly contract fees from customers without services. I am sure we were not the only ones duped into this maintenance fee contract fraud. Let the buyer beware! read more

Overpriced and overrated. Disappointed in this company. Went with another well known company and estimate was much more reasonable.

We have been using Lee Company off and on for the last couple of years since becoming home owners and trust their work fully! We have been thrilled with all the services performed, which have included running a gas line into our kitchen, installing plumbing for our dishwasher (both which carried a warranty for the work, by the way), servicing 2x a year our heater and A/C to check for issues prior to the start of using them for the season, and most recently a 911 heating emergency (our heater fan went out on an 8* day). They are very responsive and the work they do is excellent quality. I would highly recommend them! read more

Came out, did nothing twice. Signed me up for a service plan so I could get a discount on the work. Won't return calls, waste of time and money. Cancelled service plan, no call?? Called Roto-rooter, fixed in 3 hours. Done! Never talk to anyone at Lee but a call service?? read more

I scheduled an appointment to check our dryer which stopped heating. On July 27th an appointment was scheduled for Wed Aug 1st, of course they couldn't give me a time for when they would come out but as I informed the scheduler I work from home so it wouldn't matter when they show up. On today they called at 9:15 am, I was on a call at that time but returned their call at 9:20 am just 5 minutes later. I was informed that they had a technician that could come out later today but because I didn't answer just 5 minutes earlier I would now be scheduled on August the 7th! Are you kidding me after waiting for 7 days you expect me to wait another 7 days! I will never call them for anything again..... read more

I have been a customer of Lee Company for several years. I am getting fed up with having to reschedule appointments every single time I make an appointment. Appointment was 2:00 - 4:00 pm. Got a call they can't make it until 4:00 pm. I said I have to leave @ 4:00, they said 4:00 pm was within the time they had set aside for me so they didn't understand why that wouldn't work. WHAT???? So, now I get to wait another week to be postponed and/or cancelled. What has happened to you Lee Company? You used to be so good. read more

Lee Company have installed two Rheem units in my home. The first was three years ago and the last was upstairs one year ago. Recently sold and discovered the biggest mess under the house with flex duct work that was not installed properly. Some was larger than others and some was not connected. Lee says it is not their issue. How can a company install a new unit and not check the duct work. Lee charges more than most companies for all jobs. This problem existed or this inferior work was done by Lee. Mold has formed from this problem and we have had to go on allergy shots over a year ago because of respiratory issues and illness. Thinking all the money paid to Lee had solved these issues. When they were called back to solve this problem the estimate was $2100 to repair. read more

Warning!! Do not use this company they will rip you off! technician Shaun H. came out to my house for my tankless water heater. Gave me a price of 3400 to completely replace it. I gave the exact model number to the same distributor they use which is Ferguson and I got a price for the unit $1450. dollars. it's a two hour job so why would they charge me an additional 2000 in labor? bought the unit myself and gave it to a local plumber he charged me $500 to put it in and I was completely done out the door with a brand new unit the same one as quoted by Sean forthousands less. Run from this company or they will rob you blind. read more

I won't use them again. Had an AC leak, they came out 4 times, every time, THAT guy couldn't do the job, it needed to be another person as it involved the ceiling as well. Then I was also told a project manager would come. Never showed. Had 3 HVAC techs come separately and say they were the wrong person for the job. Left hand not talking to the right hand. Meanwhile, I just bought a new HVAC unit with them a few months ago. $8500. You think they might have a little better customer service after I spent all that money. read more

I had services done by Lee on 5/2. Great people who work here! I did have a minor issue, with a misquote, but it was resolved in under 24 hours! Thanks, Lee! And a thank you is in order for the HVAC Manager, Chad! read more

Lee Company is one of the premier mechanical contractors in the region. They are professional in everything they do...project management, design, maintenance... Where many construction firms "feel" like construction, Lee Co. feels like a professional business. Their offices are professional, their vehicles and employees look professional. They keep a smoke-free campus, and oh yeah, they really are expert at the mechanical services they provide. A+ read more

Technician took 10 seconds to mis-diagnose my leaking kitchen sink problem. Told me I needed a replacement for my 3 yr old $500 faucet and that he would install for $400. After speaking with the manufacturer, it turned out to be a leaking sprayer hose which they sent me (no charge) and which I replaced in 10 minutes. When I left feedback at Lee Company's request, they said I would get a call (and maybe my money back for the BS diagnosis and waste of time running around looking at new faucets), there was no call, no refund, no nothing. I would strongly recommend staying away from these incompetent and uncaring people. I would give them 0 stars if I could. read more

Less than a month after my new air conditioner and ductwork was installed, two pieces of ductwork had fallen down. I had to crawl under my house to find out what was going on. The work was subpar especially given the $10k price to install all of the ductwork. read more

I have been trying to cancel a monthly maintenance plan for months now and each time i am told it will be canceled, but yet the next month i get charged again. read more

I hate I have to make this review, as I've heard good things about Bill Lee, I met him, and I even voted for him, and used to highly recommend his company, but it's time. It's very sad to see how this company has gone down hill over the years. When I say downhill, I mean they're probably not hurting in profitability in any sense of the word, but I feel are taking advantage of or even exploiting their customers. I own multiple properties and have been a LEE Company member for six years. What used to be a helpful, informative and honest appointment has now turned into constant up-selling, scare tactics, and exorbitant fees. I recently called them for a faucet replacement. $400 was the cost (with a faucet) and that was after my 20% member discount. So $500 faucet replacement for non members. Instead I bought a very nice Moen faucet, lifetime warranty, and had another company put it in for $75 plus $125 for the faucet. If you're not a member don't say you haven't been warned about their cost. It's been shared with me that each truck you see on the road requires the driver to earn $250,000 a year in sales. I've been advised to replace HVAC units that have many many years left and are in fact working flawlessly after the subtle suggested replacement. Every time they come out anymore I have to squint, waiting for their "recommendations." LEE also outsourced their local after hours help line to a call center. My last call to them left me with little confidence in who would be handling my concern, conveying it properly and it's resolution. Hate to see this with a local company. I recently had LEE out for a toilet leak on a toilet they installed. The man came out, determined it was a bad washer, replaced it in 15 minutes and wanted to charge me $100 or something, don't exactly recall, but as I just paid for their installation. I said I was going to have to speak to a manager or customer service about it, as they were the ones who just installed it. He threw his hand up in my face and mumbled something under his breath and stormed away. How's that for customer service! As a member, LEE company will come out twice a year to clean, service, and inspect your HVAC unit. This is their opportunity to sell you, and they've begun selling hard the last few years. I have multiple properties, and after scheduling my appointments and informing the tenants they would be out, LEE Company just never showed up for either the spring or fall HVAC appointment. I didn't find this out until later. This fall they did the same thing. Fortunately I called ahead of time to confirm, at which time they told me they cancelled the appointments without speaking to me. So for 18 months straight, LEE company cancelled the three service appointments I had been paying for with their monthly member fee. When I first found this out they did credit me back the years worth of fees which was the right thing to do, and they handled it satisfactorily and professionally and expediently. This last time I requested a manager call me, as this was the second year of this happening, but they never did. My other issue with LEE, is the HVAC guys will come out after I've had my unit cleaned by them, and they must not check their notes, because as they go into their sales pitch they go one about how filthy the unit was, I'm like, if it's so bad, maybe I shouldn't be paying you all to come out and clean it twice a year, youre obviously not doing a very good job of it! Now the good. I've had them out and they've done after hours HVAC to get heat running which was great, had the part on the truck. They've done some other work for me as well. Faucet stems, a bit pricey, some pump grinder work I was happy with and reasonable, and in fact I did end up replacing an HVAC unit this year that they recommended I replace a few years ago. I went with LEE only after multiple bids, because they were able to give me the best price on a Trane unit (they have huge pricing flexibility being a a big distributor). I was going to go in another direction, but the salesman asked what I was getting, and how much. I told them what I was buying and going elsewhere and he beat it, and with a better unit, so hats off to them on that one. Even my other contractor said you got a good deal. My final is this: LEE company defiantly has their place. They're not what they used to be, sadly, but they can get you out of a bind, but you'll more often than not pay for it. I still use them, but have found another plumbing and HVAC company and electrician to direct much more of my work to than I used to. read more

I had to have leaking pipes repaired in my crawl space. I called Lee Co and they sent someone out the next day. Received a call from the plumber, Ian, when he was 15 minutes from arrival at my home. He was very knowledgeable and efficient. He looked at the pipes and took pictures, explaining to me what needed to be done. He explained the cost up front and there were no surprises or add ons. He had both leaks fixed within 90 minutes and then checked to make sure his repairs were working correctly by having me run water through the taps. He was pleasant and courteous. I couldn't ask for a better experience. Thanks Ian and Lee Company. read more

Would be minus if possible. Was told by the young lady that scheduled there would be a $49.00 dispatch charge that would be deducted should they do the repairs. Repair guy shows up and over bids the cost to repair (311.00) for simple shower control water lines leaking. When I ask about the dispatch deduction he said it was only if I joined some home inspection program. This scam has you either way. Don't hire them because of overbid and pay the fee or hire them and join some maintenance program. If Governor Lee runs TN this way then maybe Democrats are right. read more

If you ask the tech to please wear shoes covers in the house, it means you do not want the dirt from his shoes IN YOUR HOUSE. Wearing the shoes covers outside, then coming back in is POINTLESS!!!! read more

New HVAC system installed. Price was great compared to other companies. Jeremy was awesome the person that came out to quote me on the unit but everything that happen after him was horrible. Appointment was at 8am, they didn't get there until 10:30/11. My boyfriend had to help unload the unit from the truck. (Which was the wrong unit and was installed anyway. They notified me until after install was finished). After the truck was unloaded they took a lunch because the 2nd tech had not arrived so he couldn't install alone. Since having the unit I have called the company out twice because the unit is not keeping temperatures. We keep the thermostat set at 68-70 for this new unit and it's not comfortable especially late night, early morning it feels like the unit is shut off completely. I told the techs both times, out of every apartment or house I have lived in, I have never had to keep my house at 70 and it's still not cool/comfortable. Even when I set the thermostat at 70 it does not always read 70. First time the guy came out and said my new unit is too big for my return. He had to widen it out. Which still did not solve my problem. The second time I called the representative on the phone told me it would be a service fee if she sent a tech out. I refused to pay on a new unit. I told her have her manager call me back and hung up the phone. A couple hours later a manager did not call but a tech knocked on my door. Of course they set it to 68 which does no better & said that older units can cool at 74-76 because they have to work harder to keep up (Made no sense). And then was told they didn't see a problem with the unit. I probably just feel like it's not working but it actually is. In order for the warranty to cover anything my unit has to be broken. So I guess we will freeze this winter. Now we are in an uncomfortable house with a higher light bill. Paid thousands of dollars out of pocket w/o financing. Highly disappointed. Whenever my upstairs unit goes out or needs repairs I definitely will not make the same mistake twice by using this company. read more

I've used them for plumbing and hvac needs. Anytime they've performed any work, they've always done a great job. The only issue I've had is that they don't always show up for appointment or let me know if they need to cancel. If it weren't for the cancellations, I'd give them 5 stars. read more

After more than 20 yrs. of working with Lee Co., we are calling it quits. Last week on 2/14/22) 2 of their plumbers came to do some work that involved sawing through drywall in a bedroom to access a shower faucet on the other side. All of this work was done across a hall from stairs leading to a level below where baseboards were cut to allow for a new bathroom cabinet. The technicians were wearing paper/fiber booties which evidently picked up the dust from the drywall and baseboards tracking it on both levels of the house including down 13 hardwood steps. My 68 yr. old husband slipped and fell down those steps Wednesday morning, 2/16/22. This accident resulted in excruciating pain defined by a TOA surgeon as a torn quad in his left leg. He had to have surgery the next day, 2/17/22 and is now wearing a hip to ankle hard cast that will be a part of him for 6-8 wks. His recovery time is approximately 4-6 months. I called 2/16, the day it happened and spoke with a supervisor over the plumbing division who said, " I'm sorry that happened." I want Lee Co. and other home improvement companies to realize what can happen when improper cleaning or lack thereof after a job can cause. I am very upset about this turn of events and will be having further contact with Lee Co. I have recommended Lee Co. for many years but I have to say those referrals are over. Needless to say, maintenance/service agreement will be canceled. Jan C. read more

I called to have my 5 year old water heater repaired. I was told there would be a special $29 service call to check the unit out to see what was wrong. When they arrived I was told it would be $146 to check to see what was wrong. I asked what a new unit would cost and was told $3000. Very deceptive. Paid the $29 and moved on. read more

It was the middle of the work week when our upstairs HVAC system went out. My wife and I wanted a reputable company to come by and access the problem so we chose Lee Company. The tech arrived and checked the unit. I was informed that the compressor was broken and that the coils were rusted out. He advised me that the unit will need to be replaced. The new unit would cost between $8000 to $12000. I paid the assessment fee. The tech advised that he would have a finance specialist to come by the next day. Instead of having the finance person come by we had a second opinion from someone else. During their assessment they found that the compressor and the coils were fine. He advised my wife and myself what the issue was. It was the start compacitor. He had the part needed in his truck, replaced it, fixed it and had our HVAC back working in no time. I'm disappointed in Lee Company's representative being untrustworthy and preying on folks in the community during these trying times. Lee Company gets a 0 star rating in my book!! read more

I would suggest staying off the phone while driving in Rush hour traffic. I tried to call to let this be known and handle it within your company and instead was directed to a dead end voicemail. the driver was headed east about 345 around the Harding place exit. I'm sure it's no big deal to y'all, but seeing as I have my two little girls in the back seat, IT'S A BIG DEAL. I'd make sure your company is familiar with the new laws going in to effect on July 1st. if this is your professionalism based on a distracted driver playing on his phone, I can't IMAGINE how you do business otherwise. read more

BEWARE CONTRACTORS!!! Lee Company tried to undercut and steal my clients on multiple occasions. I cannot contribute this to one greedy sales rep as it happned in multiple counties under different district managers. This is completely unethical and we will never contact jobs out to them again. read more

Fast responders - day or night! We've been using Lee Company for several years - both at our house and at my parents' house. They always come quickly when you need them and they'll bring in however many people they need to get the job done. And they'll stay until the job is done! We've always been satisfied with their work - from installing light fixtures, to replacing outlets and breakers, to installing whole HVAC systems and water heaters - you name it, they've fixed it for us! Great customer service and reliable workmanship! We will continue to use and recommend them! read more

We have used them for several years. But never again. We were told different days that a part would be in and we're pushed to install a new HVAC. Bottom line, we got another company that came the day we called and installed a new unit for $2000 less. Had to ask for maintenance to be done on our main home that they usually do in spring. Have cancelled maintenance contract and going with another company. read more

So, I called Lee Company. I had purchased a 5th wheel and needed an external plug installed. I had high hopes for quality service; after all, Bill Lee was just elected governor and I would have thought he would have been on top of what is going on in his companies; this was unfortunately not the case. This seemingly uncomplicated process took this company technicians a total of 4 times to get it right. They put the wrong casing over the plug twice...it was so small I couldn't get the extension cord to even plug in, much less for the casing to be able to close. Finally, I went to Lowes and got what was needed. Then they never even connected the ground wire; The trailer repairman found the mistake while he wasn't troubleshooting the trailer wiring...cost me another 360.00 to pay him to come out twice. Finally, Lee company decided to send out a senior technicion from Franklin, TN to go behind these young technicions and correct the problem; he was knowledgeable and experienced enough to wire a plug. The company manager here in Murfreesboro, TN knew all about the issue, but didn't offer a discount or even an apology. I think I should have been reimbursed for having to call out a trailer technicion at 85.00/hour. The moral of this story is that they evidently hire young, inexperienced techniicions. I suggest you take your business elsewhere. read more

I called Lee Company in June, it was to setup a long term contract with them to clean and maintain two units. I called in May, they said it would be 4 weeks. This seemed a bit long however, I thought I would schedule it. A day before they were scheduled to come out they called and said sorry we have other customers it will be September to do my A/C service. When I said you realize that it will now be heating time, they said heating does not start until October. Good bye, I will get a different company service this bad deserves and award. read more

We have used them for many years - and they used to be a great company. Now it's all about the $$$. They are not interested in our best interest, only how much we will spend. They will upsale every chance they get & make it sound necessary. They use the cheapest parts available (& charge 3 times the retail price for them). I started buying my own parts for them to do the work b/c I did not want what they were putting in. I did accidentally learn their service people get product kick-backs when they sell enough of certain items. How can I ever trust anything they say now? They schedule the maintenance appointments without consent & if we are unable to oblige them with a day or less notice, they can't fit us back in for weeks, or months for the maintenance visits. I can't tell you how many times I was told "you could do it yourself" on their maintenance visits. My kitchen light is still flickering b/c the last electrician wouldn't even look at it. Can I change the ballast? Yes. Do I want to? Isn't that why I pay them? They take advantage of one's ignorance. They condemned my furnace immediately and quoted over $13k for a replacement... for a cracked igniter that was replaced & the system fully tested for $160 by another servicer. They told me I needed to replace all 4 toilets in the house... Not the inside tank kits, not the seals/gaskets... the actual toilets b/c they were old & would begin to leak, at a mere $2400. What?! Tried to cancel the remainder of my maintenance contract - at first they would not let us out of it. They have since agreed. They tried to "make it right", & even that was an awful experience. I have now found another plumber, which costs me 1/3 - 1/2 of what I was paying for Lee's services & seem very trustworthy. I am on the search for local HVAC & electricians. I will miss that convenience of one-stop shopping. They do usually show up when they say they will, and are nicely dressed, wear the little shoe booties around the house, friendly, professional... but they are price gougers. They are not worth what they charge. If they were, I'd still be with them. read more

Awful! This company was recommended to me when my A/C unit went out. They came out and replaced a part. About $1700.00. Within a few days it was out again. Same problem. This happend again and again over a month or so. No kidding it was between SIX and EIGHT visits before it was fixed right. That was a lot of missed work for me and hot days for my family. I complained to the dispatcher and he was rude. Then when they finally fixed it, they acted like I should have been grateful that they replaced the broken part for free. Which was the part they should have fixed in the first place. They also left a mess in my attic. They scheduled a maintenance visit last week. Said they'd be at my house between 2 and 4. So I rearranged my schedule. Then they called that morning and said they couldn't make it to my house until after 4. I just cancelled completely. It wasn't that they didn't have anyone available, they just didnt want to send an additional truck out to my house in Pleasant View....even though I pay a monthly fee service contract. I'm so fed up with this company. They have no consideration for the customers time or property. They provide bad service and don't keep their word. I will never use them again. Ever. read more

They do good work and have never had any major issues, just time consuming get them out for quote if its busy season for hvac.

I really like these people but they are impossible to work with. I had a water line on a refrigerator that leaked and got into our floor and pooled in the crawl space. I called Lee Company several times with no call back. I wrote an email with no response. I finally got a hold of an owner who was real nice. He sent a rep and we got a call from a customer service person who was wonderful. I thought problem solved. A rep came out and moved our refrigerator and set up equipment to dry out our floors. Then he disappeared. Now we are weeks later with the refrigerator still in the middle of our kitchen and no call back to repair the floor. I have no idea if they have even been paid by our insurance company. If there is a purgatory we are in it. read more

I used them about 5 years ago to install my HVAC unit. They did a good job but were on the high side in terms of price. Recently I had a drain pipe that needed to be rerouted. When I called, they told me they would be able to do it the next day between Noon and 2 and that the technician would call before they came out. I am still waiting on that call! My wife said that I should call them but after waiting around all afternoon forget it. I have to remind my child about things, I shouldn't have to remind my plumber! read more

Not one, but on two separate occasions I took off work to meet the technician. The first time, there was no record of an appointment on their books. Giving them the benefit of the doubt, I took off the morning of the next business day to meet the technician at 8am. I received a call at 8am that they would not be here until closer to 9am. I am not able to take off work repeatedly to sit and wait for their technicians. A call center manager heard my issues, was very polite, however I was not willing to take off yet again to let them try and fix the issue. read more

Have a plumbing issue in my basement that is causing water to back up called Lee company after they were recommended to me and I briefly described the issue was told they would have someone out and there is a $49 charge then they would find the problem give me and estimate and make the repairs that day ... So I made my appt for today (sat) so I could be here sense they won't give an actual time (which I understand is hard to give) the lady told me that they work until they are done well the tech came out looked at it said he can't give an estimate would have his project manager come out and give the estimate which he tried to get out of twice clearly didn't want to come out and then we we said forget it then he want to start trying to quote # over the phone so yeah won't be using them again thanks for nothing read more

If I had given this review a year ago, I would give them 4 stars but it appears they now have more work than they can handle and the customer pays the price. I had a tree root grow into an outgoing pipe in the yard. To give them credit, they were out within a couple of days to dig the trench, replace the line and get the plumbing going again. However, it took over a month to come back and backfill the huge trench and over another month to come back and finish the job and level out the dirt. I had to make every call to be the squeeky wheel, otherwise I never heard from anyone. When the crew did come to finish the job, they advised they had people that had been waiting longer than me that they haven't got to yet. I then had a fan go out on my HVAC. I couldn't get a live person on the phone because "all customer service reps were busy". I punched in my return phone number for a return call. It's been over 24 hours and they still haven't called. I just called one of their competitors and reached a live person on the first try and they can come this afternoon to look at it. I will be cancelling my service contract with Lee Company. read more

After I explained my problem with Lee companies high margins and sales tactics I received an email from a Lee company sales manager. After a lot of diatribe as to how they made corrective actions and want good outcomes they stated "Please feel free to contact me directly to further discuss this matter or for any of your home services needs in the future" Their prices were triple of other reputable, insured providers. Their sales tactics toward female customers is aggressive and assumptive. Their response was essentially.... Um I told him not to do that; call me. Now please note on Yelp their desire to have a nice appearance on social media. They stated "we tried to reach out to you". Not really Karol H. Your company tried to take advantage of my family and got caught. read more

We use Lee company for practically everything - heating, air, we've had a water pump replaced by them. And I think they did our gutters once. They're the first place I call because they are reliable and ALWAYS open. I do think they're a little pricey but I'll pay a little more since they usually come so quickly. read more