I have had to phone and Email Lee Company at least 10 times over the past week to find out about the status of a repair. keep hearing apologies and transferring me to someone else and then I just listen to music and adverts with NO SOLUTION! No solution. very frustrating service. I am tired of having to contact a company over and over with no care to provide me with the service. yet I am trying to give you business and go ahead with the quote of $3000. read more

OVERCHARGES CUSTOMERS! I bought to install a new garbage disposal. When their plumber arrived I asked what the hourly rate was...$160/hr was the answer. So after only 40 minutes he told me it would be $325. WHAT I BALKED??? I thought I was on your annual plan....then he dropped the charge to $290. After a week this disposal was too loud so I bought a quieter model & had JOSLIN PLUMBING do the new install for only $150. RESULTS- I OVERPAID BY $140 by using LEE COMPANY!! DON'T USE LEE COMPANY FOR YOUR HOME SERVICES! THEY OVERCHARGE YOU!!! Steve / Franklin read more

Excellent service, very pleased with all their staff and technicians. Knowledgeable and courteous employees. I have used them for electrical, heating and plumbing and have not been disappointed. Reasonable pricing. read more

We subscribe to the annual maintenance program with Lee Company and have always been satisfied with the quality and timeliness of the service and fair pricing. Our latest service was an inspection and maintenance of our AC system. The technician (Ethan) was on-time, professional, thorough and cordial. A+ read more

I am sick to my stomach that I was charged $260 for a wax ring. I feel like I was told there was a leak by your hvac guy just to have a plumber come here (for 4 hrs) and tell me there is no leak but my toilet needed to be reset. He showed me where the drain for my shower needed to be Reattached. Then all of a sudden he's fixing the toilet. Usually, I get an estimate before I authorize any repairs. That did not happen. Also, when I kept telling him that I couldn't afford a great deal of repairs he kept saying "I'll take care of you". I truly feel like I was set up. I could have had my husband change a wax ring! Very very disappointed with Lee Company after 5+ hyears. read more

Do not use this company. I used them for a replacement built in microwave. They installed the wrong model, telling me it was a commercial microwave that cost much more than the microwave I requested. In fact, this model cost $200 LESS than the model I paid for. It also had a dent in it. I have called TWICE over the past two weeks requesting it be replaced due to the dent, but have not yet received a call back. I question if my old microwave was even unrepairable. Shady and dishonest. I will be reporting them to the better business bureau. read more

Absolutely appalled at the lack of communication and customer service with Lee Company. I've never dealt with a company that just blatantly refuses to address their failed attempt at a repair and subsequent refund. We've been told repeatedly after calling day after day that the refund will be issued but "only the Franklin manager can issue it." They have promised we will receive a call back later in the day at least 7-10 times but that call never comes. When we haven't received the promised call, I've called them back the next morning. This cycle has been repeated at least 6-7 times over the last few weeks. I've been told - "he's in a meeting and will call you this afternoon", "I messaged him on teams and he'll for sure call you later today", "the refund is coming - we'll call you later today when it's completed". I have no problem that the technician couldn't actually diagnose or fix our problem. No part was ever ordered/replaced - I just want a refund of the initial visit charge since after almost 4 weeks, 3 technician visits, and at least 20 phone calls to Lee Company, the problem still exists. **Drew - in response to your reply - we've been waiting for 10+ days for the promised call back from a manager! Why do I have to continue reaching out to you? If customer service is your standard maybe give us the call back you owe us. read more

We just had our upstairs ducts cleaned by Lee Company. These guys did everything well. Called ahead, arrived on time, went straight to work. Best of all they were very friendly and seemed to genuinely care about getting the job done right. We will be having our downstairs ducts cleaned in the near future and want these guys to do it. read more

I spent 2-3 weeks and got no where. Initial call was to send a tech to get us a proposal for replacement. Time goes by, no one contacts me, I follow up, present all the information and am told I'll get a call back. That happens 3 times. Today I call again to get an update, and no one has come out to our business, or has any updates at all. Total waste of time. read more

We've used the Lee Company in the past and while more expensive we like them. We asked for them to hang a 32" by 36" walnut cabinet. It is an antique and thought it best to let a professional do it. Due to scheduling conflicts on behalf of both us and Lee, we finally had a time. I rearranged my schedule and raced home, only to have the installer completely blow us off, and not even bother to call. We called the company and they confirmed that we were on the schedule and they'd ask him to call when he was done, but if he didn't, we were to call them the next day. We called and were told that we needed to get a new quote because the one we had was beyond 90 days. It is a dang cabinet; not an entire kitchen full! We are really disappointed and will not use them again. It's a really dangerous game to blow off customers no matter the size of the job, especially since people are cutting back on discretionary spending. read more

Our air conditioner went out at the end of August. Called late and a Thursday night. Was worked in Friday evening. He was able to fix the air conditioner in 10 minutes. Waited 15 more minutes to confirm it worked. Jeremiah was very pleasant and professional. It was worth every penny. read more

Not lowest price but we like that we were able to have a good conversation about the entire scope with the Project Manager and a quality installation. Follow-up was outstanding by Will in making sure we were on the same page throughout the process. Installers had autonomy to make field decisions and make things right. Our line sets got kinked and Andrew felt we would not have the best performance out of our units so he went back to the shop and got new line sets. read more

What a great experience. How refreshing to have a service repair company be reasonably priced and stick to the plan without up-selling me every minute they service a piece of equipment after we already agreed on a plan of action. From the moment I called Allen to schedule a visit to the time Tyler was dispatched to fix my AC unit, the communication was courteous. I was worked in same day and Lee has staff working round the clock. Tyler did not try to bulldoze me with what needed to be done but patiently explained the plan of action after listening to the symptoms I was observing. Tyler communicated when the issue was found, and what the solution was. He did not try to sell me an entirely new unit when there was no need. This was a great experience after having so many other service companies trying to hustle or pressure me into inflated sales transactions. There is an upfront call-out fee but it was lower than the five other companies I called. Thank you Lee and thank you Tyler! read more

Do not do business with this company. They claim to be a christian company, talk about taking the lord's name in vain.... You can get the work you need done, for a fraction of the cost. Lee Co. insists the bank draft plan will save money. Good luck with that. When they called me in November for my fall service, & told me it would be $12,000 for my crawl space, I decided to cancel. That was in February, ( with 3 additional contacts) it is now June, and they continue to charge me. I never write reviews, but if I can save one person from doing business with these gangsters, I will be successful. It's time for companies to held responsible for their actions. read more

We used Lee Co, to tile our bathroom shower and floor, and then a few weeks later, to tile another bathroom floor. Joseph Phillips, did a great job on the bathroom with the shower and floor, and we had another tech for the other bathroom floor, we had a problem with some of the tile in that bathroom, Lee Company, sent their best tile person (in our opinion) Joseph Phillips, to fix the problem. He did a great job, and we are very happy with both of our bathrooms. Thank you Lee Company, for taking care of us read more

Zero stars. Total rip off. Had a leaky kitchen faucet and the guy shows up to change the sink. Then charges me to go fetch a part. When I called they said the fees include labor and parts. So for changing a cartridge which is $32 + 20 mins tops of actual labor these thieves charged me $280. Do your homework and stay away from these crooks. They need to get some "Bruce Lee" treatment for their shenanigans. read more

The Lee Company scores again! Upstairs AC went out, I called Lee and Ross the technician was here within 4 hours. He diagnosed the problem based on my inadequate description of "noises", fixed it was on his way in less than an hour. Ross was pleasant, neat and thorough. I have used 4 or 5 different HVAC outfits in 20 years of living in Nashville. You can find cheaper, but none have come close to the Lee Company in all around service experience. read more

We have used the Lee Company multiple times to fix our plumbing issues. When the guys showed up they were very professional. Matt was efficient, reliable, and very knowledgeable. I highly recommend them! read more

We have spent almost $2,000 over seven months and not had the problem fixed. Our first call to Lee Plumbing was for a small drip in the shower. They replaced a cartridge and all was good. They talked us into a yearly plan for $99. This proved to be a mistake as every time they come out they seem to find a problem. Our kitchen sink water runs hot and then ice cold and back to hot. They supposedly made our tankless hot water heater like new which did not solve the problem. Then they replaced our kitchen faucet. Then they changed out a cartridge from the guest bathroom, and while they were here decided they didn't like the way their former technician had replaced a cartridge in the other bathroom and replaced it for free. Later that night we noticed clanking sounds in the bathroom, and Lee came out and said our shower valve had gone bad. In fairness, they did replace it for free because it was fine until they got in there and messed with it. Every time someone comes out it is a different person. It is not only inconvenient for us to be here, but the issue with the hot/cold water has not been resolved. Also, they removed our flow constrictors without asking us, and now they cannot be replaced. The last straw was when the plumber was here and said he did not know how to turn up our hot water...The employee before him had lowered it from 130 to 125 and we wanted it raised back to 130. Seriously??? Sorry Lee, but our business is going elsewhere because we have lost trust in you. read more

Called these guys in a pinch. So so experience and definitely felt like I was overcharged. I'd go with someone local next time.

I used Lee Company for maintenance on my HVAC equipment and was very pleased. Greg came in and checked out my unit, cleaned it and even fixed the flashing that my daughter damaged jumping on it. He was on time and called before coming out. I appreciate the service. read more

Lee Company used to be well run. No one showed up for my scheduled appointment this morning, nor did I receive a phone call that they were running late. I was on hold for over 52 minutes on the phone line before someone answered me on the chat line. (The phone line was never answered.) They then told me that a technician would be arriving 30 - 45 minutes from now. So, problems with customer service and the dispatch department. It also took a long time before I could even get a maintenance appointment. Time to find a new, less frustrating company to work with. read more

I have to agree with many others who have become disenchanted with Lee Company. After several years of doing business with Lee Company I'm pulling the plug on them. Over the last couple of years I've noticed that their bi-annual preventative business model has changed. Now, according to their service team, they are expected to up sell customers. One serviceman told me " my manager gets upset when we don't finds things to fix, but I'm not like that. I'm not going to tell you to fix something that don't need to be fixed now." I feel like I'm paying them to come collect extra money every six months! read more

Lee Company used to be a fine company but is slipping. A couple of weeks ago, I saw one of their vans break into a funeral procession. I thought that surely it was a mistake, so I gave him the benefit of the doubt. Then last week, I saw another Lee Company van parked in front of a house with no street parking, so he used the bike lane. Any 16-year-old would have more courtesy when driving and parking... I don't want to hire companies who don't respect people or the neighborhoods in which they work, so I'll no longer be using them. read more

drain cleaning: clean, efficient, honest, not cheap, but without unnecessary up-selling tricks, worth it!

Look out! Lee company will charge you just to do a quote. I have used Lee company several times now, but will not any longer as they charged me for a quote. This is 2020 Lee Company. You just lost a customer. read more

I very seldom write reviews. I feel compelled to write one now based on the 1 star review made back in 2017. What's a person in Florida doing writing a review about a company in Franklin?!? Just curious. Anyway, I've used Lee Company for several years, both for repair issues and to purchase replacement appliances. I've always been very pleased. I may or may not be paying a bit of a premium, but I'm receiving premium service and support. I recommend Lee Company for all your house needs. read more

I'd really like to give them a good review, I really would. However, not showing up for a scheduled repair is a problem in my book. I scheduled an appointment and was told someone would be here on Monday. The schedule showed it would probably be 1:00-2:00, but keep in mind they would be fitting me in. I've been home all day, working outside this morning, and came inside by noon. I finally called Lee Company at 4:00 to see if they were coming and was told the tech attempted to call twice and came by and no-one answered the door. My response.... I had two missed "unknown" calls without a single voicemail message all day. They also had my wife's telephone number, and she never received a call from anyone. My wife works from home, and said she never saw anyone pull in our driveway or come to the door. (And her office/desk looks directly at the front of our property and drive. Not to mention four dogs that scream whenever someone has pulled in our driveway, or walks up to the door. Now I'm being told that the earliest they can come "again" is four days from now. Nope, you've had your opportunity and blown it badly! This was my first and last time to try Lee Company. read more

We had a Noritz N-084M with an error 98- which is a combustion error- basically Gas of Fan issues; this is a large Tankless rated for 5+ bathroom homes. While i'm a high functioning DIY'r- these types of repairs (involving Gas) are best left to Plumbers. My experience with most Electricians and Plumbers over the last 10 years has not been good- ridiculous pricing reflecting a disconnect from reality and common sense- AND most are so incompetent- one plumber quoted $400 to replace a pressure reduction valve- a $20 part and a 15 min repair. Now we had a pretty good idea of what the repair would be- which most plumbers don't like - but the Lee Technician that showed up- John (their tankless guy) was great. Low key but very knowledgable- which makes you forgive his lack of responsiveness with respect to time; he was about 3 hours late ;)- but actually that gave us time (my tenant and i) to pull apart the unit and start in on some of the work- he showed up- took a look at what we had done (made sure we didn't make any egregious errors)- he took over and finished up- spotted a small leak that had caused corrosion in one of the electrical harnesses. He cut the harness and direct wired it. His work was excellent, his demeanor should be a training video for all in home subcontract technicians (great ability to read the room), he was respectful and informative and a general pleasure to be around- the entire visit was probably around 3 hours- although, i left after about 90 min. He let himself out and my tenants didn't even know that he had left. I got the bill a couple of days later and thought it was very reasonable- in-fact - he probably under charged and over delivered.... how often do you hear that ! we've built several homes over the years and are not the typical call for most of these types of contractors- i have been reticent to call a company the size of Lee- as it is hard to maintain quality when a company grows past a certain head count- my hats off to Lee- we will definitely put them at the top of our call list when we do our next reno in the spring thanks so much !! read more

Worst after sale service. They make all big promises before sales. Do not keep appointment. They do not respond to phone calls. Promises are NOT kept. Will not recommend. read more

I asked them to provide 2 different quotes for service the HVAC quote was 7 times higher then I am currently paying for HVAC. I ended up asking them to do some electrical work, to wire two three-way switches and after meeting with the first guy he told me he would have to have another guy come and do the work a week later. After a week the guy comes to do the work, shows up an hour late and tells me it would take many more hours and that he couldn't finish it today. I will never call them again. read more

Lee Company came out this afternoon and gave us an estimate on replacing an attic fan motor. They quoted us more than they charged us a year ago to put in two attic fans. They charged us $202.89 for this diagnostic. Will let you decide if you want to do business with a company like this!! Really upset with Lee Company!! read more

This morning we woke up to a leaking hot water heater. I made a call to Lee Company. In about an hour a representative did not call rather he SHOWED up at my home!!! Who does that? He gave me viable options and by the afternoon I had hot water again. Lee Company rocks. If you don't go Lee you ain't got a plea. read more

This is not good. I've been a LONG TIME CUSTOMER and MEMBER for 5 years. Something has changed with this company. I started asking for repair work 9 days ago. It took 2 whole days to schedule a reasonable "work in" time that wasn't between 1am and 4am. Then, when they finally came, it was apparent that we needed a new furnace and A/C unit. That was scheduled for Monday. $11,000 job. All day long install - no heat. Then, get the heat going by 6pm. Everything was running fine until the low voltage power wasn't connecting to the thermostat. Call for repairs. Have to work me in again at 3am. Not realistic. We ask to be put on the "work in" for today. No call. Call back to see the update. They can't give me an update. Still waiting for a "work in" on a repair that Lee Company did and I get no priority. Spent $11k and their mistake. No priority fix. This is ridiculous. Almost all people on the phones in scheduling seem to not really care - except one person today seemed have empathy and said she would see what she can do. Still waiting.... read more

Incredibly difficult to reach! Quote was high enough but thought it would be ok since they're a big company, but that's not the case! They diagnosed the issue correctly for the quote but charged me almost 3 times more for the actual repair. Honestly feel like this was a massive bait & switch. Very disappointing but there's nothing that can be done! They just stole my money. Please use another company if your able for your own sake! read more

Lee Company tries to sell new HVAC system with scare tactics. Lee Company came to our house to tune up our HVAC for the winter (we were on a service plan...it has since been cancelled). The technician claimed we had a damaged main heat exchange after he inspected our systems. He proceed to explain to my wife (I was not home during this incident) that we were endangering our children lives with this issue and needed to repair ($5,000+/-) or replace the system ($12,000+/-). The endangerment was supposedly due to CO leak. (we have CO detectors in our house). Next, he proceed to shut the system off and scheduled a "sales appointment" for the following day. Keep in mind this is December 17th (its cold outside) so shutting the HVAC system down is an issue for a family of 5. This was all very fishy & seemed like complete B.S. We decided to cancel the appointment that was essentially forced on us and called Joslin Plumbing for a second opinion on the HVAC system's heat exchange. (BTW we recommend Joslin out of Franklin, TN). Joslin came first thing the follow morning and confirmed that our system was totally fine & we had been completely mislead. We were also informed that Lee Company has a reputation for doing these types of things and I suspect their technicians are commissioned on sales as well. Do not use this company...they are clearly attempting to take advantage of customers. If do choose to use them ALWAYS get a second opinion before taking them up on their "sales team". I would give them a zero star but its not an option. read more

Impossible to get on the phone. Quoted $200 to replace a bathroom fan. Charged $323. Manager said it was a mistake for the tech to quote $200. Said he would refund the balance. NEVER DID. I would NOT recommend Lee Co. read more

I bought a maintenance plan with Lee, scheduled the maintenance at least 2 or more weeks in advance, confirmed the appointment a week in advance, then 24 hours before the service was scheduled to occur, they cancelled my appointment and said they could come out sometime in August. Basically it's trash customer service like this that makes me search harder for smaller firms that stick to their word. read more

0 stars. I have called them on 3 separate occasions with the same issue. They are absolutely worthless.

Lee Company is over priced and over rated! If you want good service at a fair price, please go with another company!! Their reputation precedes them so believe it. read more