1. Legacy One Heating

    1. Legacy One Heating

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    Mukilteo, WA

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    Legacy One Heating

    4.8 (64 reviews)
    Closed 7:00 am - 4:00 pm

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    Zach D.

    Legacy One and everyone that works there rocks! I had a 30 year old furnace and heat pump that worked but was clearly on borrowed time. I had 3 companies come and bid the job. Karl, the owner, actually came out to bid it which I thought was awesome and showed they are a small, family owned business. I had several questions as this was a big investment and there is no shortage of options or companies to do the work. He responded to each of my questions via email every day and within a couple of hours. The "other guy" did not which cost them the job. Legacy One was not only the most responsive but was also the most competitively priced. The guys that came out did the entire job in one day which included hauling away the old equipment. They were amazing and explained everything they were doing and how everything worked. Fast forward a week later, they sent me a thank you present in addition to a hand written card with the warranty information included inside. Customer service like this is hard to find but if you're looking for a no hassle, easy install or replacement HVAC system, look no further.

    Arrived right on time!

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    4 years ago

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    Mikell C.

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    5 years ago

    We consider ourselves handy so the technician gave us plenty of detailed advice for doing routine maintenance ourselves.

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    8 years ago

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    Page 2 of 2

    Ask the Community - Legacy One Heating

    Review Highlights - Legacy One Heating

    After talking with Karl and having him look at the system, he came up with a plan to resolve this.

    Mentioned in 17 reviews

    Read more highlights

    Seatown Electric Plumbing Heating and Air - From no heat to total comfort--another Seattle home taken care of.

    Seatown Electric Plumbing Heating and Air

    (634 reviews)

    I have been burned before but I trust Seatown. The staff is friendly and answers any questions I…read morehave. I had my garbage disposal replaced and the sink de-gunked. They gave me the option of purchasing my own disposal (cheaper option) or purchasing one from them. I will use this company again as I have a toilet that needs repair.

    Seatown Review: Before You Hire, Read About Our Experience…read more We hired Seatown because of a previous positive experience with one of their plumbers. When our water heater failed, we contacted them again for a replacement and several electrical projects, including an EV charger installation. The salesperson who came to our home told us he could offer a particularly good deal and an additional 10% discount if work started immediately. Based on those representations, we signed the estimates and proceeded. Shortly after work began, we started researching the pricing and became concerned that the quoted costs were far higher than market rates. For example, we were quoted approximately $7,500 for a replacement water heater and installation. Our later research indicated the unit retailed for about $2,350, leading us to question the overall pricing. In total, Seatown's billings approached $17,000. Based on our own research and discussions, we believed a reasonable price for the completed work was closer to $8,500. We requested a detailed review of the charges before making additional payments. After discussions with Seatown, the company reduced the total cost by approximately $7,000. We ultimately paid about $8,500, including our down payment. We also discovered that a required electrical permit had not been obtained before work began. The permit was secured approximately one month after completion of the work. During the subsequent city inspection, the work initially failed inspection and required corrective action before ultimately passing. Our concerns were not with the workers themselves, who were generally professional and courteous. Rather, they involved the pricing, sales process, and permit handling. Based on our experience, we strongly recommend obtaining multiple bids, asking detailed questions about permits, and carefully reviewing pricing before signing any agreement. Doing so could save you thousands of dollars.

    CM Heating

    CM Heating

    (225 reviews)

    CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

    We've used CM for heat pump installations in two houses. Most recently, we purchased a heat pump in…read more2019. When it stopped heating in Winter (thankfully, we have back-up propane), CM quoted us $3,200 for a thermal expansion valve (TXV) replacement. They explicitly said that while the parts were covered under warranty, the labor was not. We got a second opinion -- and while the part failed, the second company pointed out that we had a 10 year parts and labor warranty (he was easily able to get to this info, which means CM should have, too -- especially since they sold it to me). I've now called CM several times to inform them that they need to cover the repair, but I've been ghosted. I assume this is likely because they can charge a higher rate for labor on a customer-pay job than they can be paid by the warranty company and are hoping I'll go to another company, but I have no proof of that. As far as I'm concerned, they sold me the unit and the warranty -- and they can do the repair. Once the warranty is over? I'll never deal with CM again.

    BelRed - Belred Truck

    BelRed

    (430 reviews)

    Zach from BelRed Heating & Air arrived promptly at our home to clean the ductwork associated with…read moreour two recently installed furnaces. From the beginning, I was impressed with his professionalism and attention to detail. He first located each of the many vents throughout our home while explaining the cleaning process and what he would be doing. Each time Zach went out to his truck for supplies and returned, he put protective booties over his shoes. We do not wear shoes in our home, so I especially appreciated his thoughtfulness and respect for our property. Throughout the job, Zach was thorough, focused, and clearly took pride in doing the work properly. When he finished, he made certain that doors were closed and lights were turned off, small details that say a lot about someone's professionalism. The real surprise came when he showed me the contents of the vacuum bag. I couldn't believe the amount of dirt, hair, leaves, and assorted debris that had accumulated in the ducts, including remnants apparently left behind from remodeling done many years ago. Seeing what was actually removed certainly confirmed the value of having the ducts professionally cleaned. Zach is a keeper! His professionalism, thoroughness, and respect for our home are a very positive reflection of the quality of service we've come to expect from BelRed. Five stars!

    I started with Bel-Red a few decades ago, when they were a significantly smaller shop. At the time…read morethey saved my bacon by replacing a bad furnace circuit board. Signed up for a yearly service maintenance agreement with them that same day. Every year like clock work, they came out for the yearly turn up. No upselling. Just routine maintenance. I don't exactly recall when they were bought out/merged/bought Gene Johnson and some plumbing company, but it was the end of the no upselling. Fast forward to today: The good. Lots of good to really good people in all roles. An army of techs. They will come to you fairly quickly. Actual service is usually solid. The bad. Some not so good techs that are clearly on the upsell of telling me I needed something. The code changed and new requirements of.... when I'm likely grandfathered in at the old requirements. They want to come out twice a year, to service my heatpump and furnace separately. Basically two opportunities for upsell. They want to send me a free plumbing consultation/inspection. More upsell. Never scheduled with them. The really big prize for them, selling me a completely new heat pump and furnace system, when both approached 10 years old. Having to say no every freaking year. Fear tactics. Super premium prices. Really bad. One of their techs told me my extra surge protector installed by another tech is over a year old and may fail. He highly advises a new one to protect my system. I approve it and pay again. Later I pull the records from the first one installed. It's only 11 months old and under warrant. Call manager and get a refund. Different tech was fixing my heatpump. Had to order parts and came back the next day. He had underquoted the actual cost to fix the prior day. I had already signed and approved the fix the day prior. Day 2, that morning with my heat pump torn apart in pieces, I'm forced to sign/approve the real cost or he cannot finish the repair and would leave. I sign, not happy call into the a manager. He researches. About 2 weeks later they agree to refund the difference. About 2 months later I actually recieve the refund. My hvac system lasted 16 years. Not too bad. They gave me four bids with various levels of equipment. I ended hiring a smaller hvac company near 5 stars reviews here on yelp. Their sole bid was the Bel-Red's low bid with better equipment. I stopped the Bel-Red service agreement going forward. Should have done this many, many years ago. Paying super premium prices for less than stellar services. Live and learn.

    Legacy One Heating - hvac - Updated September 2026

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