Carl is wonderful. His staff is professional, friendly and quick to respond. I got a Mitsubishi Ductless heat pump installed in both my downstairs and up. His pricing was more than fair and he was able to get the install done in a week. I was not able to be there during the install so he came out the next day to walk me thru how to use it and all the features. I had 3 companies come out a give me a quote, offer all kinds of rebates and discounts and he still was lower in cost. I am so happy I made the decision to work with Legacy One. I highly recommend this company. read more

Legacy One Heating - Heating & Air Conditioning/HVAC Near Me - Mukilteo, Washington

If I could give them zero stars I would. This company is not professional at all. We called them to come and check the heating because the heater was not working properly, and the guy showed up, he came playing with the thermostat and he didn't even know how to explain me what was wrong, he just told me he needs to call his boss to ask him what to do, because he was not able to do anything himself. His boss didn't answer the phone and the guy waited 20 minutes for his boss to call him back. After that he told me to call another company for a second opinion and that I had to pay $200 for his trip,( they didn't mention anything about any fee) so I didn't know about it before. $200 for 4 minutes drive because they are located in Mukilteo where I live, just 4 minutes away. I told the guy that I will talk to office about this charge and he left. After that the general manager Michelle Pendleton contacted us saying that ,( My tech arrived, performed maintenance on the furnace and determined there is nothing wrong with your furnace) and he spent 45 minutes and we need to pay $200, ( but he didn't do anything at all, he just played with the thermostat and waited for his boss to call him) and if we don't pay they will send the bill on to collections. I don't recommend this company at all, be aware people because besides they are not professional and will not solve the problem you have, they will also charge you for nothing. read more

Karl is awesome. We've been having trouble with our furnace for about 6 weeks, had another company out several times to try to diagnose and had just about everything replaced, but the unit kept shutting down after a few days. I finally contacted an electrician to diagnose if there was an issue with the wiring between the thermostat and furnace and was referred to Karl. Karl responded within a matter of minutes and made plans to come out after his next appointment. Made it one-time and solved the issue within a few minutes (the previous tech from the other company had made a bad connection). He carefully explained how the system was supposed to work, what was wrong, and what to keep an eye on going forward. Quick response, knowledgeable, and friendly. I highly recommend Legacy One and will definitely call him the next time we have an issue! read more

Tristan did an amazing job servicing my furnace. He was professional, personable and patiently showed me how to change the filter. I highly recommend this local business! read more

Legacy replaced our furnace last summer. They were professional and friendly. I highly recommend them. Hopefully I won't have to call them, but no that if I do, they will respond immediately. read more

Left a bunch of messages right before Christmas to other businesses, Karl gave me an immediate call, walked me through on FaceTime to get a good idea, and stuck to the quote. Came back as promised to finish the job. Honest, reliable, kind, helpful. Lucky to connect with him. read more

We consider ourselves handy so the technician gave us plenty of detailed advice for doing routine maintenance ourselves.

I found Karl by the YELP reviews, I'm a property manager and he's done an amazing job for me at every home I've sent him to. He's thorough, well priced and keeps the tenants homes clean while he's working there. He lets me know if he does not need to do something I've asked him to do. Never up sells and does the job right the first time. I'm super happy with Karl! read more

Had Legacy One Heating come out to service/repair the furnace. Eric was great. Very personable and knowledgeable. Explained the basics of how it works and what he found and put my mind at ease. It was wonderful to have the heat back on and not be concerned about it not working properly - especially since it snowed the next morning! Thank you, Eric! If I have any issue again, will definitely give you a call! read more

My heater was acting up and I was searching for a good company on yelp. Many companies were closed or were not available. Karl came on a saturday and even stopped by on sunday when I was still concerned about the heater. He took care of it, made sure I had heat through the weekend and was extremely informative and kind. I dont always write reviews, unless I am very happy or very upset. I highly recommend him. read more

We highly recommend Legacy One! Carl, Kyle and Kat were able to replace a very old furnance in a day. We had an electrical issue the next day but Carl was very super quick to respond and came over and fixed it. Kyle is very knowledgable and helped us understand the new furnace. Carl spent time answering our questions and put our minds at ease. We are so thankful for Legacy One, use this company they're great!! read more

We are an established business (since 1910) and had a Convertible Air Handler fail (during the freeze non the less). Requested a few quotes, one of which was from a company that we currently have a service agreement with. Legacy One was the first company to get back with a quote. Not to mention, they contacted us a second time to answer any questions we might have, even before any other quotes came in. When we finally received the other 2 quotes (over a month later), they were within the ballpark. However their customer service is light years ahead of the rest. If you're searching........ stop. Look no further, because this is who you would want to help out anyone you care about including yourself. read more

Of course my furnace decides to die while it is literally snowing last night and the forecast is below freezing (crazy in Seattle). I called legacy one heating late expecting to get a voicemail but as I was about to leave one, I was being called back. Explained what was going on and they made it work to come out the next day (today) and take a look. They had it diagnosed and bid in an hour or so, told me the part was going to take a day to get but made a few calls and was able to come back out, same day, to get it installed. So impressed with the workmanship and the fact they stayed late to get us back up and running. On top of that, he reconnected my wireless outdoor sensor for me that hadn't worked for over a year. Charles went above and beyond for us and I'd recommend them to anyone. Thanks again! House is already 70 again and more snow in the forecast. Very happy read more

We had an issue with our furnace and we posted a request on Porch. Karl was the first one to respond and was able to arrive at our home the same day to take a look. In comparison, others gave their availability around 2 days later. He was very knowledgable and replaced the bad part of the furnace, at no cost to us (the parts were under the warranty). He works with the manufacturer directly so we never had to deal with the hassle of ordering new parts. Judging by his expertise, we decided to go for yearly maintenance as well. He was extremely thorough at each step and explained everything to us. Would definitely recommend him to anyone. read more

I urgently needed a quick repair and Legacy One Heating, despite being fully booked was extremely kind and helpful and able to survey my home the same day I called, ordered the needed part and fix my problem the next day. All in very professional manner and for very reasonable price. They most definitely do deserve to fix your home!! read more

Legacy One has been a wonderful company for us! Eric came in to fix an old igniter in our fireplace. Not only did he do a great job with the repair, but he gave us some great tips on saving on our energy bill for the future. Thank you! read more

Sunday night my furnace broke, I called Karl Monday morning he came out, identified the problem, got the part and had my home warm again. Highly recommend to anyone in need of help. What a welcome surprise finding such a great place. read more

This review is overdue. I called Karl on 12/26/17 since the furnace kept turning off even I reset it. The error code indicates some pressure related issue. Karl dropped by next day and quickly figured out the issue which some dust blocks a pipe. My home become warn again. read more

Karl and his team are absolutely the best! They cared not only for our new furnace and our comfort, but for our entire home. The arrived and completed the work on time, answered all questions and even addresses points I didn't know to ask. They provided options, cleaned up after themselves, provided instruction and offered follow-up contact and service as needed or requested. We've had many contractors work on our home, but they folks are by far the most professional and pleasant to work with! Oh, yes, and a great and reasonable price, too. read more

Happy to be the 1st to review this company. We were selling our home & needed to replace the leaky hot water tank as well as the 20 + y.o. furnace in order to seal the deal. The buyers agent recommended Legacy, so we let Karl come out and give us a bid. He was right in line with the others, so we figured if their agent was comfortable recommending, we would go with him. So glad we did. He really went above & beyond to do the job right and to get it done by our closing date. While he was there we had him do another small plumbing project for a reasonable fee. The work he did looks like new construction. If you want guaranteed personal service at a fair price, Karl is your guy. We will be calling him again when we need something done at our other house. Thanx Karl! read more

Carl is awesome....I am a DYI guy...I needed a part and could not sorce it myself. Called Carl and he got it to me within 3 hours. I will definitely call him again....probably for a service call...these projects always end up needing REAL tech guys. read more

In all of my years dealing with home repair companies, contractors, etc,, I have never run across such amazing customer service as the kind provided by Karl and Charles. We purchased Daikin ductless heat units for our house, which was a complicated project due to the height and different rooms needing heat/ac. They nailed it with the arrangement needed to make it work and every step along the way, kept us informed and were attentive to our needs. The install was seamless and we could not be happier with the product. Most of all, it was the guarantee to get it right and to make sure that we are happy not only now, but in the future with the long-term use of this system. I would absolutely use them again and highly recommend them for any Heating/AC project, no matter how complicated it is. These guys rock! read more

We just had a new furnace installed by Karl from Legacy One. From the initial bid to the final install everything went very smoothly. He was always quick to respond to all my questions and his answers made sense. His price was very fair and they worked around our schedule. I know we'll use Legacy One for any future heating needs! read more

Karl is very dedicated, hardworking and you can always count on him. We closed on a new home and wanted to have him check out the furnace. I called him and a date/time was set up only a week away. The day of the appointment, he was right on time, very professional. He is very thorough in checking things out and also noticed a disconnected duct in one of the bedrooms. He didn't have the right duct with him so he would have to come later. He was very busy at that time and called me on a Saturday to see if he could come by to fix the duct. He is very dedicated! I also had some electrical questions about an oven range we bought and he even checked a few things out and gave me a good electrician to contact to do the work which happened really in a matter of two days instead of a waiting time of up to a month with other electricians. I strongly recommend Karl for all your heating/cooling problems. He is very"reasonable" and "honest" with his prices and you will know that he does a great job as well! Thanks, Karl! read more

We called a company that advertises on tv with a catchy jingle for a fix on our old heat pump. We knew we might have to replace it. A fix was not in the plan for this company.......only a replace. The price was shocking and they would give us a discount if we did it right away. ugh Just so irksome. Our neighbor had used Legacy One recently for a new heat pump as had friends of our neighbor. Karl gave us the option of repairing the old one or installing a new one. We opted for a new one with a new air handler, too. He gave us a few options on brands and then installed a couple days later. We really are saving on the electric bill.....probably half this winter. yay It will take a few years to pay for it in savings but we have a warmer house now, too. The new heat pumps are quite efficient for this mild climate. Our old unit could not keep up so auxiliary heat was coming on too often. We would turn down the temperature to keep it from coming on so were usually a little cold. read more