I just received my complimentary oil change and the coffee is much better than before. Just keeps getting better.

Came here for an oil change and low tire pressure and it was absolutely quick and painless. The general manager, mike i believe it was, came out and was greeting the guests as well as myself checking to see how I was doing. They gave me popcorn and even had this cool new coffee machine while I was there. The sales reps were even going over some of the cars with me while I was waiting for my vehicle. read more

One of the crappiest feelings is realizing you totally got screwed over. I hate this place. They lied to me to get me in a car. I was so happy to buy a car but now I'm just screwed. Please don't buy from these people, do not trust what they say, please buy a car elsewhere to save yourself from them trying to screw you over too. read more

Love the staff as well as the management there. There is also a positive energy that fills the whole building along with the aromatic smell of popcorn, not to mention their coffee machine that makes lattes and cappuccinos!!!! I highly recommend this place!!! read more

Avoid this dealership at all cost. I went in with my Mom to get her a car. We were there for hours. There was a lot of confusion on where certain cars were and what accessories come with what cars. We looked for a good while and settled on a vehicle. It had to be driven in from New Braunfels. We waited for at least an hour for it. When it finally arrives, it doesn't have a back up camera. That was the single most important thing my Mom wanted and told the salesman several times. When this was brought to the our salesman's attention he just apologized. Basically we just didn't get the back up camera. No discounts were given or concessions made since they promised us something that the vehicle didn't have. My Mom wanted to get out of there so we went ahead and finished up. In finance we made it thoroughly clear that I was the co-signer and my Mom was primary. They ran my credit 8 times!!!! They ran the same bank 3 times. I have no idea what they were doing but I have well over an 800 credit score and my Mom over 700. Finally we settled on a bank and proceeded. When the paperwork is printed by the SHADY finance guy it had me as the primary owner!! When we brought this to his attention he claimed it was because I had better credit than my Mom. Ridiculous!! The finance guy was a shady ghetto kid that talked quick, used high pressure type threats and lied. He was the very type of sleazy, dishonest car salesman that everyone is afraid of. We finally got out of there with a litany of issues to be resolved at a later date. The salesman that sold us the car promised my Mom he would tint her windows for free. Well, she attempted to get them to do it for months. The salesman told my Mom that the dealership was being audited and she would have to wait (seeing as he was giving it to her for free). Again. Ridiculous! So now I get a phone call from the dealership once a week trying to sell me a warranty or some other crap (even though the car isn't mine, it's my Mom's). She just paid the vehicle off and now we get to deal with it being in my name and needing to be transferred to her (at our expense of course). I have bought many, many cars at all kinds of dealerships from little hole in the wall Mom and pop shops to huge dealerships. This was by far the WORST experience I've ever had. If you value your money, time and sanity do not got to Legend Kia. read more

I bought a 2008 Chevrolet Aveo about a mont ago and the salesman told me that it was a preowned certified car. I now am beginning to have problems with the check engine light coming on. I got a car fax with it and I cdalled two different dealers that have preformed maintenace on it to seee if the timing belt had been changed and they said they have no record of ever doing it. I believe that if it is preowned crertified and sold to me as such they should help me out with this problem, I didn't go out to buy a car that I would hae problems with. read more

The sales associate name Keith was awesome but I have nothing good to say about anything else. After walking away from the sales manager due being low ball on my trade went up to the window to thank the sales associate for all his help the manager look at me and told me bye. To make things worst I got hit in the parking lot by their cashier that was speeding thru the parking lot. I would never ever recommend this dealership to anyone. read more

I just traded in my 2014 sorento for a 2016 soul with 4 years free maintenance. Tommy was very helpful in getting my monthly payments where i wanted it at. And i had my 1 year old with me which is not easy to do. But Tommy got her cheez itz and water to keep her occupied. He is truly kind. Thank you Tommy read more

Be wary Consumers and Customers alike! Please for your own sake, do yourselves a favour and stay away from this particular location. This place is so bad I had to write a second review. Even if you're just there to get your Kia or Mazda serviced. STAY AWAY! I had already experienced a bad situation with this Legend Kia a year ago. This bad uncomfortable experience combined with the mediocre circus-like staff, forced us to purchase a Kia Soul at WorldCarKia instead. A year later, our vehicle just until last week started having problems. We decided to give this Legend Kia another chance. (Considering I live 5min away, not wanting to drive all the way to WorldCarKia, NewBraunfels) to get the car serviced. Josh at the service department was very generous to us and informed me that our vehicle will be ready that same day before 7pm and we shall receive a call notification ahead of time. 6pm on the clock and still no call. We drive over there and wait 20min for Jim Ward (ServiceAdvisor) to find out what's going on. Needless to say, he had no clue. His lack of customer service was clear from the start as he seemed a bit bothered and annoyed. His childish flustering, huffing and puffing was apparent. We sat there for 15 more minutes and Jim Ward explains to us that our vehicle needs to remain there overnight regardless of what Josh had told us, due to the fact that no problem was found with the vehicle. Then he changed his mind and said the battery tested out good and our car is fine. This was a cause for concern leading me to belive that our car was never even looked at. We request to speak to a manager and Jim Ward points at the entrance and tells us to go fetch the manager ourselves and ask for Howard. We locate Howard and after explaining the situation, Howard suggests that we leave the car here. My fiancee needs the car to commute to work and college, so I suggested if we may borrow a rental for this incovenience. At first he was reluctantly refusing my request but then minutes later of me explaining the gravity of our situation, he finally agreed and walked away without saying a word. Jim Ward gives us the keys to our rental and as we were about to depart, we see that the gas light is on. We go back inside and ask Mr. Ward if we may have another vehicle that has atleast a quarter tank of gas. This greatly annoyed and bothered him so much that he felt it was appropriate for him to express his frustration by raising his voice, rolling his eyes and making rude gestures towards us. Afterwards I inform Mr. Ward that due to his unprofessional attitude and lack of customer service skills, I no longer wish to conduct my service with him, and I will speak to the manager instead. As I headed towards the manager, Mr. Ward follows me and cuts me off stepping on my foot. I told him that he needs to stay away. Mr. Ward appologized and said that he is just frustrated. I told him that he is on duty on the clock and his behaviour is not acceptable by any means. All of this happens infront of The other manager Mr. Robert Benavides (SalesDirector) and he looks on, then simply walks away. I said to him "Excuse me sir, are you the other manager here?" "Yes I am" he says. "Then if you see the situation that is going on right before you, why do you walk away and not help us?" I said. Then Mr. Benavides came towards me leaned over and said and I quote "Because I got other stuff I need to do" and he walked away. Me and my fiancee looked at one another shocked and in disbelief, it was at this time when I realized that this has gone way too far and that it was better to just leave. Mr. Collin Taylor (NewCarManager) was also present during this ordeal, and refused to acknowledge anything and denied witnessing anything, but yet I saw Mr. Taylor give a few dollars to Jim Ward and told him to go fuel up our rental car. As we were leaving, I saw Mr. Taylor along with team members laughing and smirking. Never in our whole lives have we been treated so rudely and dissrespectfully. We were embarrassed and humiliated, and I felt awful. I hope that you have read my whole story and re-think about conducting any kind of business here. Pass this message to your loved ones who are looking to buy a new car and save them from this disgusting place. Purchasing a new vehicle should be a fun and rewarding experience. And you expect the same when you are a returning customer or simply conducting maintenance for your vehicle. Thank you and have a great day! read more

This review would not have rated this high a month ago when we first entered Legend Kia to shop for our Kia Optima. The salespeople were really great but we went on elsewhere to continue shopping. In a phone call later, to Legend, we had decided on the Optima. After a lengthy conversation with a certain salesman, we expected to meet with him or the first salesman who showed us the car earlier. It turned out that apparently they don't do things that way, which is the only way we are used to buying cars. We were introduced to another salesperson who knew nothing about our previous discussions with the other two salesmen. After a rocky start, we were very happy we were introduced to her. The 5 hours it took to arrive at a reasonable price was tiring, but finally we went to the finance department. We wanted to get out as quickly as possible, and this woman was very talkative and affable and easy to trust. We signed all the papers quickly and left. In our negotiations we had received the free 2 year maintenance that Legend Kia is offering. The finance officer told us (we both thought) that she was going to give us the 4 year maintenance agreement and made it sound (to us) that it was because we'd had such a long day, etc. We stupidly signed the papers without reading. Later we saw that the agreement reflected that we financed, along with the balance on the car, $499 for 4 years of maintenance, obviously not free. To shorten this long story, we admit it's possible we misunderstood the finance officer, and that we certainly did not read before signing. I e-mailed Michael Trivigno, the manager, explaining that we felt taken advantage of. There is a lot more to the story, but I want to emphasize that our money is being credited to our finance agreement with the bank, and Michael found out I was unhappy that our Premium Package didn't include the HomeLink mirror (which was indeed NOT included nor charged for). He wanted to make sure we were happy with everything and said they would install the mirror for us free of charge. This has been done now. So my rating reflects the fact that if you are unhappy with any product or service at Legend Kia, try writing to the manager or go to talk to them. If you go to buy a car, ask for Gracie Cantu. She's a great salesperson and she will do all she can to make sure you are satisfied. read more

This KIA dealership failed to inform me that the new car I purchased had no spare tire (not even a donut) and no jack equipment to change a flat. Three months later, I had a flat in the middle of the night, in the cold weather, in the rain. It was a surprise. Had I been informed by the dealer, or given a tour of the trunk by the salesperson, l would have purchased a donut and equipment a day or two after leaving the lot. I called the dealership and informed them I was upset and shocked that they did not inform me, and that they should have it in writing informing the buyer that there is no spare or equipment; as it would serve the customer better. They just listened. This is poor salesmanship. They lost my confidence. read more

I made an appointment on line to take my 2012 Kia Rio EX in for warranty work. I had a complaint about the glove box rattling and the UVO in my car no longer read my text messages since they had to replace the coded key that fell apart. They kept the car overnight waiting for "Tech" to call back. After not hearing from them today I called after Noon and was told "Tech" said my phone was not SMS compatible with UVO. When I asked why I can talk hands free and call hands free why isn't it compatible. They couldn't tell me but gave me a short list of phones that will (like that helped). Fed up I just told her to tell them I'm picking up my car and they can tell me when my glove box door they had to order comes in. That will be the last time I go there for warranty work. I expected them to call me and at the very least give me an update on my car. When I picked up my car they had washed and vacuumed it which I appreciated. On the way home I noticed the UVO didn't pick up my phone on bluetooth. Once home I opened the "phone" on the UVO and they had deleted all the phones we had on there and left one of the workman's phone on it instead! Now I can't get the UVO to find my phone. I am thoroughly pissed but you can count on it that I won't be calling or going back to them for anything until my replacement glove box door arrives and then never again. I didn't buy my car from them back in 2012 either. They were trying to force me to buy a Forte. I told them several times I didn't want a Forte to the point that my husband and I just left and drove to Ancira Kia where I got my car. They don't have a body shop there either. When I had a minor repair they told me to take my car to a body shop on Military Drive (way on the other side of town from me). I will be driving farther to get my car taken care of but at least I can count on getting it done right. read more

I really thought my boyfriend and I were going to be able to purchase a car here but it didn't go as planned. I already know the financial situation we are in and I know exactly what payment range we can afford. With that being said, I was really leaning towards a pre owned vehicle because I knew that was what we could afford at the moment. So we get there and Brittany helps us, she was really nice, I have no complaints about her. She showed me a new Kia and I expressed to her afterwards that I was interested in some of the used vehicles that I had seen online and I was interested to see those. Minutes pass by and then the sales manager comes and sits down next to us...he says that we should think about getting a new car because of all of the great warranties and rebates. I definitely think that is a great deal but I already knew that we would not qualify for it but he said he would work the numbers and give me a low payment. He got my hopes up so I said why not? So, we look at the new car that we are going to talk about and he brings us the numbers...the payments he showed us were clearly $100-$150 more than what we were comfortable with paying. He shows me and says okay just sign here. And I asked, what am I signing for? He clearly thought I was that dumb. I tell him that the payments are just too high and he says, okay well we can go ahead and show you some of the pre owned options. Um isn't that what we originally came here for?! He had no concern whatsoever on what we could afford and was trying very hard just to make a new car sale. Why am I going to put ourselves in a bad financial situation just to have a brand new fancy car? I know how credit and down payments work and I know how sales works, I have been in many different businesses, I am not stupid. We didn't even get to see any cars that we were actually interested in. We left after telling them we were just not ready...I didn't mean to waste their time but I thought we would actually get to see some cars that we KNEW we could afford but after dealing with him we were just over it. The manager came by afterwards to make sure everything went okay and he was very nice and did want us to express our concerns. I would return there but just as long as we don't have to deal with the pushy salesman just looking for his commission. read more

first signs we should have walked out on them: my wife indicated she was interested in a car and inquired on line with cars.com. Jason Castillo (sales manager/director) from Legend Kia emailed her right away and called soon after and was very responsive to our questions. We went in to the dealership on/by Judsen and 410 in the evening. As we were headed to the dealership, we get a phone call from a female sales rep from the same dealership (Legend Kia) and we informed her that we already spoke to someone and before my wife could finish that sentence the female sales rep had already hung up on her. We should of walked away after that. Second thing is that the used car sales floor is not as clean or kept as any other dealership. After everything was said and done we purchased the vehicle because of the "low price" and instantly regret our decision. The next morning when we were able to see how they never bothered to vacuum or shampoo the interior. We wanted to take it back witin 12 hours of purchasing it (always double check return policy). I understand it was a lower price for a reason but I am telling you now that you can spend your money on another used vehicle at another dealership for the same price and you would have all of those things done and more...just sayin. There were dents on the outside we asked to get repaired and Jason put it on a "we owe" type of paper reflecting they would fix it. So now when I call to follow up on when this "dent/body guy" is coming in. Allegedly the "dent guy" comes in every other week and its been 3 weeks and the "we owe" expires after 30 days. Part of me sort of wants it to expire so I can have more to complain about with this dealership and the sales manager. Jason nor anyone else answers the phone over there when we call. Even the business card Jason gave us, we call that number and he still doesn't answer nor does he return any phone calls, we leave messages, still nothing. Do not take your business to these people at all. The sales people will never make it past unprofessional and the title of the stereotypical car salesman sleez because they are a reflection of their managers. The managers let them get away with hanging up on customers because the managers themselves lack the character and integrity to even face people knowing they gave them a horrible product. Fine, I will take the hit for being naive and allowing myself to be fooled with this garbage customer service. If you don't believe me, walk into a few dealerships before you walk in to this one. The facility is run down in comparison. Also, ask about the return policy on used vehicles. Texas law says there are lemon laws for used vehicles under the original warranty only (double check online) but other dealerships throw a 24-48 hr or even a few days return policy but not this one. As for the vehicle, I will use it for a few months and trade it in and NEVER go back to this place. read more

Legend Kia will treat you like you're an idiot and not worth their time. I got an online quote and had to fight to get them to honor it, only to find the vehicle on another website for another $1000 off. Needless to say, the deal was terminated. I will not put up with lies and deceit. These people don't deserve my business. read more

If you enjoy being insulted and treated like an idiot by an insincere sales staff, you will love Legend Kia/Mazda San Antonio. I have never written a Yelp review before. However, because I had such an awful experience with one member of the sales staff at Legend Kia/Mazda San Antonio, I wanted to warn others. Despite the courtesy of salesperson Derek, and pleasant manner of paperwork-guy Victor, the insulting manner and game-playing of Derek's supervisor Russell left a bad taste in my mouth. I did buy a car there, but it was the worst car-buying experience I've ever had. I will definitely not return. Specifically, the game they played involved them writing down a number 3 or 4 times and asking me to sign it, confirming I would buy the car that day if they met that price. The thing is, when I walked onto the lot, I told Derek I was ready to buy for cash if they honored their online advertised price. Then after the test-drive, I told him again I would buy it that day for the online advertised price. Then Derek wrote down that same price and asked me if I would buy that day for that price. I told him yes, that's what I've already said twice! But he said his supervisor made him do this and he needed me to sign my name saying I would, so I did. So he kept me waiting while he went to confer with his supervisor. Then he came back with Russell, who did the same thing--twice--but with higher numbers, each time going back to an office to confer with someone while keeping me waiting. It doesn't make sense. If you already got me to commit to buy at a lower price when I walked in the door, why would I agree to buy at a higher price, especially after you keep me waiting a long time? Was this some type of a "good cop/bad cop" routine and they were sweating me out? Russell had evidently taken a 5-minute salesman's course on "How to Quickly Build Rapport" with strangers. He tried, but came across as insincere, and then proceeded to sarcastically insult me to my face during the negotiation process. When I told him how angry I was getting about his tactics, he continued his game-playing, and started directing his comments to my husband rather than me. On top of that, the sticker price on the car was $1000 higher than the online advertised price, and they said that was a mistake by their online third party administrator. They said they would honor it, but acted like it was a big accommodation. That was another thing that eroded my confidence in them. Russell so eroded my trust and goodwill that I was fearful the dealership was going to sabotage the vehicle while they gave it a "final detailing" during the paperwork-signing. When they handed me the keys I double-checked the VIN to make sure they didn't give me a different car, as well as the tires to make sure they hadn't switched them out to bald ones. I'm enjoying the car, but it's 2 weeks since the sale and I'm still hot about the buying experience. Whenever I've bought cars in the past, I've arrived ready to buy for cash, and it's always been an easy, respectful, pleasant experience. Not with Legend Kia/Mazda San Antonio. The experience there was legendarily bad--like what gives car salesmen a bad name. Odd sidenote: The showroom floor was decorated with 5 or 6 human-size cardboard cutouts of what appeared to be rats in various costumes. One rat was dressed in a marching band costume. One was dressed like a rapper. One was dressed in a nice business suit and had a pompadour haircut. It seemed like a strange thing to decorate a car dealership with. I wondered if there was some cartoon movie being released that the dealership was doing a cross-promotion with. After dealing with Russell, it makes perfect sense to me that this dealership would find rodents dressed as humans to be an appropriate way to decorate their store. read more

I called and asked about a vehicle i saw on the dealer site and they confirmed that they still had that vehicle and i told them to please make sure since i live in Austin so i make the drive with my wife and baby and i get there and i get out and start walking around and a sales rep comes and helps me start looking for it but then we came to a point where she had to go in and ask to find out where they have it so she comes out and informs me that the vehicle was sold about a week ago and the person i spoke with the previous night assured me that the vehicle was still available . So Beware of this Dishonest Dealer!!! The manager or not even anyone with a higher authority came to apologize to me for making me waste my time and gas for nothing. read more

Chris my sales men was awsome not only a sale men but tried to get to know me to figure out what car would fit me and beat for my life style . Chris did an awsome job making sure to communicate very throughly and clearly he was their to help me not jus to do his job u can tell he really enjoys his job cause he actually cares about u as a person and is very professional about it he makes u feel right at home very family oriented and a really good guy u also want to thank Chris manger Murphy breaking his back to help me the best he could wit the Finacial situation I will always come back to legend Kia and recommend Ppl their and recommended everyone to ask for Chris great man and Chris and Murphy will do anything and everything they can to make u happy and get u in that car u have always wanted read more