So, I am shocked and surprised at my experience this Monday (8/15/22)with Leif Johnson Ford service, trying to get anyone to book an appointment and confirm that I could get my brakes done in one day. I started at 8:00 and asked for Megan. After about 15 min bouncing on and off hold I ask that I get called back. After 9:00am I called again and asked to talk to anyone. I asked if they could guarantee me an appointment that my truck would be looked at the day of appointment. (This was because I have dropped my work truck off before to have it sit a full day and not be touched) I was put on hold and after 15 min I had to take another call and had to hang up. At 1:15 I called again. Was bounced on and off hold and finally stopped the women and said have someone call me. I called again before 5:00 and after another 15 min on hold I hung up.... Never got a call back.... (It's Wednesday, still no call back). Called Maxwell and booked an appointment. I bought my truck at Lief Johnson.... Already had been talking to your sales people about a new truck and looked at your inventory last month. Well, you can forget that. Go put yourself on hold and listen to the message about service you play, that is a fantasy. My service with you has been disappointing at best. Time before last you kept my truck all day and could not do an inspection and oil change.... I got the run around all day and you gave me the oil change at no charge and never did the inspection. I count on my truck for work, so I lose money when you have it in the shop and don't even look at it. I have inquired about the transmission EVERY TIME it has been in the shop. You replace the "sink" module and I have asked 3 times for you to check as I lose a call sometimes when I hit a bump. (Something is lose) 3 times you have not checked it even though I had it in my written instructions. Want more feedback? Just call me.... But you can probably consider yourself fired at this point. I have only had 3 new cars in my life, 2 from you... ya, one was a Toyota I had 4 months and then got my F-150. It makes me sad that you can't take care of your customers after the sale. I would tell anyone, don't buy, don't trust Leif Johnson. Jim read more

Horrible customer service. Won't even look at possible errors in manufacturing for less then $160/hr for "labor" And empty promises...I bought my car at Leif Johnson from Leo Light, and was "promised" a DETAIL cleaning with my purchase at any point. (Have several emails as confirmation) To START my horrible adventure: I brought my car in to have it prepped for a drive to Colorado (we were leaving the next day) I had made and appointment, but still took 2 hours until-finally was told my car was ready. (How can other companies due things in 15 mins without an appointment!! ) Unfortunately, this has been the norm since buying the car. OUR bad, we bought a maintenance package for prepaid services ONLY through FORD, thinking it was a cost effective easier method to have all services in one spot-mistake on OUR part we now know we will never make again. On exit I reminded them of RECALLS and decided I would make an appointment to drop my car off after my trip while I was having surgery, this way they would have the time to do ALL the repairs needed. I dropped off my car the night before and left a note of what needed to be addressed. I knew they had to call to get verbal authorization, so they called my husband while I was in surgery pre-op. The service department was made aware again by my husband that there was some carpeting and a light fixture that was obviously a manufacturing issue that needed to be looked at. The service REP told my husband that there would be no cost for recalls but to look at the carpet and lighting fixture, it was be $160/hr +parts. What? This angered my husband since we purchased the "premium maintenance package" which means we pre-paying $5000 to have the oil changes, wipers and milestones" but apparently not to even "look" at issues. Funny how during the purchase of the car, we were told by sales rep that the "package" would almost cover anything, including "if a pole flew through your window and damaged your touch screen!" But to "LOOK" at the carpet and light fixture it was going to cost $160/hr???? My husband was so annoyed and told them to just fix the recalls and hung up. I received a call, on my phone, from Otay stated he needed a verbal confirmation by me since he was "hung up on" by my husband. I spoke with Otay again about the issues and he told me it would be $160/hr to fix and I told him "No" OTAY and I had several back and forth messages after that conversation via text messages, realized they were not even going to entertain the idea of evaluating the issues with out $160/hr for labor costs, so I told them just to continue with the recalls and reminded them of a wiper replacement needed. Now remember, I just got back from Colorado, and was having surgery....so I thought this was the perfect time to "cash in on my DETAIL" which was promised and discussed in several emails with Leo Light.... Well, got a call that my car was ready, and made sure they fixed the wiper, they DID NOT and stated they didn't know anything about that...(I have a TEXT).... so a day later finally picked up the car....and got in my car....yuck! I went back to Otay and stated, I was told they would be detailing my car? His response..."oh we were told it was a WASH!" What BS.... they washed the outside of my car... sorry for the long post, just wanted you to know what kind of people you are dealing with. Scammers. read more

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Leif Johnson Ford is the only dealership my husband and myself will do business with. We have been going through them since 2014 and purchased 5 different vehicles through them. Our first experience was a crazy one. We had never purchased a car and had no credit. Leo Light called us one day after reviewing what we were looking for with news that they found one we could finance. During the signing of the paperwork and the finance process, we were introduced to Ryan Fisher. Ryan took the time to explain every detail of the finance and what we could do to help our credit and lower the interest rates after we had paid for a while on the vehicle. This was something we thought of over the many years after. Fast forward to this past month, my husband was hit by another driver totaling the 2022 Ford Bronco Sport we got just last year. At the same time, Tim Jacobs reached out to check in on us via email. When I explained the situation, he worked hard to assist me with all the questions and the steps I would need to take to get into our new vehicle. Tim was knowledgeable and made the buying experience easy and fast. Tim assisted us both in 2022 and this year. Last year our insurance was not open, and we led to trouble providing proof of coverage. This year we had a rental, but only my husband drives. Both times, to keep us from panicking over the concern of when we could take possession of our new vehicles. Tim dropped off the cars to us. To make the story more interesting. When we sat down with finance to sign all the paperwork. We were set up with Ryan Fisher again. It had been almost 10 yrs. since the last time he helped us out, yet he remembered us. He was super friendly and provided the extra details of how to ensure after they finished totaling out our vehicle, we got refunds for services we didn't get to utilize. My husband and I have always enjoyed doing business with Leif Johnson Ford and highly recommend you go to them if you are looking for a new or used vehicle. Just tell them Kim and Ruben sent you. read more

These guys rock. It was by far the smoothest and quickest vehicle purchase I ever made. We had a handshake deal within 15 min of walking into the dealership. While waiting the hour for finance to do the paperwork, we test drove this beast for the fun of it. Thanks Rodrigo, you guys gained a customer for life. read more

Leif Johnson Ford - 2020 Ford Raptor - Car Dealers Near Me - Austin, Texas

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I was lied to. I was treated like an idiot when I knew exactly what was wrong with the truck. I was promised that my parts and labor was being covered under my warranty. It was not. Their price was $400 higher than the diesel tech that diagnosed my truck for the same problem two days before but I went with Leif Johnson because of the warranty promise. A promise they did not honor. Their manager, Jason Norman was highly condescending on the phone after HE was the one that lied to me in the first place about the warranty issue. These people are the typical, backwoods, scumbag car dealership lot. I would avoid this dealership and their service department like the plague. Oh, and they charge you extra for using a credit card to pay for your repairs. This is a corporate operation in 2024. Does Amazon charge you extra for using a credit card? This place is a joke. Swindlers straight out of the 1970's. Do not bring your business to this establishment unless you want to be lied to, taken advantage of, and ripped off. read more

Just Purchased a Ford 2023 Explorer from Left Johnson Ford in Dec of 2023. Set up an appointment to take it in to get the dent-ding/scratch repaired, someone or something dented/Scratched the passager side back end. Set up appointment to get a rent a car 2 weeks prior to bringing it in. Took off work to bring the car in and get rent a car (already set up), upon entering the Leif Johnson Ford at 501 E Koenig Ln Austin, TX 78751, they acted like they had no clue to who I was and for what I was there for. Asked to speak to the salesperson (Rudy), who set up the appointment 2 weeks prior, and he looked at me like he did not know me. I told him the reason I was there and all he said is' I am in sales; I don't know anything about warranty's etc. etc. he acted as if he had no reckalition Upon asking about the warranty: They told me that this was not covered under the warranty I purchased, which was a bunch of BS because the guy (and I went to talk to him) told me straight to my face when signing the warranty said it covered dings and scratches. Upon entering his office, he said it DID not Cover it. My husband and I heard him say that it did cover it, so I was so upset that once I purchased the vehicle, they seem to not give me the time of day. Looks like they are out for sales and #'S. not Customers after the purchase. I have always been a ford customer and had never had this happen. I will think long and hard before I purchase anything for this location, or even a ford PEIOD. **To Whom will be purchasing a warranty, please record the purchase so you have something to go back and listen to. I wish I had. read more

This past May, my wife went to Leif Johnson to check on getting a Ford Bronco Sport, which my daughter really wanted for graduation. We met Drew and my wife was a immediately impressed by his kindness and interest in us getting a car that my daughter would love. After giving us complete information on all the details and options for this new car, he helped us order it and then was very accommodating when we changed our mind to get a different model. He kept us in touch while we waited and when it arrived, he had it ready for us to pick up. They had excellent financing, better than RBFCU. We're now proud owners of a new Bronco ( I had a '69 Bronco in high school ) and we're looking forward to surprising our daughter this weekend! Thanks Drew! read more

I would NOT trust the Service Department. My ford fusion was having AC issues. The AC would stop blowing cold air when the car was still but work fine when it was moving. I brought in my car and my advisor Jamie took in my car. They took in my car for a diagnostic, and after a week concluded that the whole electrical junction box needed to be replaced, a ~$900 dollar fix (parts & labor). This fix made no sense to me since the AC did work just not when moving, and so I asked Jamie to explain to me how this was the proper fix, he couldn't give me a good reason so he brought me to another guy who also couldn't give me a good reason or explanation. They said "I trust my tech, if they said it's that I have to go with that." OK - fine, I'm not a mechanic so I trusted them. Before I paid I asked Jamie what would happen if changing the junction box didn't fix it. He replied stating that I could bring it in for another diagnosis for no charge. Fair enough I suppose and agreed to pay for the fix. Big mistake. 3 days later I'm having the same issues occur. What testing did they even do? I couldn't believe it, and brought it back. They took it in and held on to it for another week, and concluded that it might need a coolant flush or it might be the ambient temperature sensor. They recommended fixing both, for another total of ~$800 dollars. I was NOT going to pay again for something they seemed to not give a good answer to. So I did what I should have done from the start and googled a fix, and found that it might be the ambient temperature sensor, a part that costs $8 dollars on Amazon and can literally be done in less than 10 mins, without even opening up the hood or doing anything (youtube it, it's stupid simple). So I ordered the part and changed it myself and it worked perfectly. I've had my car for 2 weeks now and no issues. I will never bring my car here ever again. I went back and spoke to Jamie and told him exactly what I'm writing in this review and he didn't seem like he cared, these people believe their always right and don't care that they completely take advantage of people. They should feel bad. What they do is WRONG. read more

I would not trust the used car sales department as they tried to convince me that Lojack was a required line item in the sales contract as all Ford vehicles have the device installed. I asked them to remove the Lojack device and then miraculously line item in the sales contract went away and was never discussed again even after we asked to see the device after removal. The salesperson then disgustingly told me that the sale of the vehicle to us did not qualify as a sale for his quota. read more

Ask for Ellen in service!! Best experience I've ever had working with someone during a service. She was super transparent and a great communicator throughout the process. Great person and awesome and her job. Thanks again Ellen! read more

Harold Green was my service provider. He was very attentive and nice to work with. I would recommend him to anyone .

Update: I now need a 2nd replacement engine because Leif Johnson replaced my engine with the same generation engine (Gen 1 - the same faulty engine). Absolute nightmare to deal with. From Ford's classic thin paint (warrantied), blown engine (warrantied), blown rear CV (they said it was on backorder 5 weeks). Then the stealership. If you like being lied to, hustled, and mistreated, talk to Gordon Lambert. After months of the car in their shop (6 month old car) I simply requested some compensation for the complete disaster the car was. The GM insisted I come in, rather than a simple over the phone discussion. I smelled a rat, but went in anyway. As opposed to making it right he gave me to his most slimy lying salesman who tried to play me. Told me they'd make it right by screwing me on the trade (acted as if he was doing me a favor). Remember, it was THEIR lemon, and they made a fortune on warranty work and typical dirty dealership tricks. As if the whole nightmare never happened. I reminded him in detail exactly what happened. That got in the way of his shell game. For the low low price of another $13,000 they'd put me in a new version?! So essentially they and Ford attempted to screw me AFTER selling me a lemon. This is the type of dealership that sets the tone for horrible customer service. Update: Ford corp cut a check to compensate for the nightmare. Gordon Lambert/Leif Johnson - LOSE Customer - Win read more

Could possibly be the worst body shop ever, unprofessional hacks. And worst of all you will be blamed by this shop for their errors and they will lie and slander you, if you report them to the better business. read more

I bought a 2018 used vehicle due to the prices being crazy right now. On the day of pickup I discovered a rattling under the dash and asked them about it. They found it was being caused by when they had removed the Lojack device at my request. But they had done a sloppy job and left things dangling. Then, I went to a shop to have the tires changed because the alignment was obviously out because the wear on the tires showed it. I got new tires and an alignment. While they were doing the alignment they discovered the front stuts were bent. They were both bent so badly that they were rubbing on the coil springs. How can you possibly miss all this while doing your inspection of the vehicle prior to selling it? I am not a mechanic and it was obvious to me without getting underneath the truck. I won't be buying anything from this dealer ever again. read more

Probably our best experience ever buying from Leif. Our third unit always with Dee Yo she is the best. Never any hassles. Thanks Of course paying cash for a 2018 limited super crew 5 .5 foot bed 4x4 is even better Lucky us. read more

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I went to Leif Johnson ford to do a lease buy out and it was such an easy experience. I had previously spoken to another Ford dealer and they were just rude. So glad I chose Leif Johnson. Will definitely be back. read more

This is soley for the process of selling my car. I got a quote from Kelly Blue Book and they gave me a very fair price. They did not try to sell me a car when I told them I only want to sell mine. Michael did a very good job of explaining things and making the process as smooth as possible. I am glad I went with them. If I ever think of driving a ford I will definitely come here first. read more

Reading some of these reviews makes me depressed and also shows where I'm headed. Long story folks... buckle up. Over the past year, I've come to know the service staff at Leif Johnson closer than I would have liked to. It all began when I came in with a noisy turbo on my 2013 Ford Explorer. I was told that it had a problem and since my certified pre-owned Explorer was under warranty it'd be easier to replace it than try a fix. While removing the old turbo it was stripped in the engine resulting in the need for a new engine block. My Explorer remained at Leif for a month and a week before it was finally repaired enough to drive. During the interim, I was promised my car would be ready no less than 5 times. When I received my Explorer back it blew off a hose on the highway during rush hour and I struggled to return it. They reattached the hose and I left after taking another full day off work due to bad workmanship. Shortly after the new install, I noticed the sound coming from my turbo was still present which I mentioned to the manager, but was told "some noise is normal". I ignored it and then found my wiper fluid pump no longer working in the front. I said "forget it" at this point and didn't bother reporting it. An oil leak then started. I tried to ignore it at first for fear of bringing my car back to Leif, but it grew and during an oil change the technician reported that yes, I do have a significant leak. I went back to Leif reporting the oil problem. I booked an appointment online and was called to say if I waited on the vehicle they probably couldn't see it that day (this was 2.5 weeks in advance). On the day of my appointment, I decided the only way they'd look at my car is if I stayed. I brought my work and teleworked from their opening until 2p when they confirmed the timing cover was leaking. They then told me I'd have to pay $100 for my warranty work. They denied that the timing cover was touched when the new engine was block was installed. If it's possible to install an engine block without removing the old cover I'd like to see this demonstrated. The manager then said, it WOULD be comped. When I arrived I also said I faintly smelled fuel on the exterior of the vehicle from time to time. While I waited for the leaking oil diagnosis, they performed a "peace of mind" customer service on the exhaust system. They never asked my permission before performing the work, and I had to wait longer for it to be completed (about 30 min). I then couldn't have my Explorer worked on at that time and was told to come back in a week and that they promised the work would be completed in 1 week so my rental car period wouldn't expire. I then dropped my car off the following week... again. Near the end of the first week (you guessed it) I was told my car wouldn't be ready. I was told the rental would be comped again. Another week and a half later I picked up my Explorer. I was asked to change my survey results b/c I gave a less than satisfactory report on my experience at Leif. I can't imagine why after all I've been through. THEN, I start driving my Explorer and smell exhaust. I think, "hey this just came from the shop, maybe a little oil is burning off the engine block". I wait and the smell becomes stronger with the heat on. I call my service rep and am placed on hold and told she had to check with her manager on if I could get a rental again and she wasn't sure when they could look at it. Really? I'm complaining about exhaust in the cab after you "service" it and I have to wait for your schedule? I then bought a carbon monoxide detector and checked the car myself. Quick PSA here: DO NOT USE LEIF JOHNSON SERVICE. 3-27-19 UPDATE: So the Explorer WAS burning oil and I received an apology and was assured for the 4th or 5th time that "everything will be OK". Again, they gave me a rental and again the car wasn't ready when they said it would be. Got it back, STILL BURNING OIL... :::facepalm::: It literally smelled WORSE than when I took it in before and this was after I was assured the service manager and many others had checked the car. I call up and they aren't that surprised, I get a new rental car and am still in it now. FYI, when I pulled in this last time they greeted me at the car, I cranked the heat up and they actually said, "Wow! That smells worse than last time." Not sure what to do at this point, I'm still in a rental car (have been on-and-off for nearly 4 months of the year) and waiting on another call. I don't feel I can trust the work they've performed as every procedure has resulted in another part failing. It's hard to put your kids in a car when you don't know if it's safe or not. So why the 2-star? They have given me a free rental, so I'm trying to credit that. read more

6/28 - I reached out to online sales with interest in a car. 6/29 - I confirmed availability of the vehicle and was provided virtual brochure by Lena. 6/30 - Yoany emailed me to advise there was a price drop in the vehicle listing. I confirmed again that the car was available and attempted to schedule a test drive or have the car come to me for a test drive with Lena. 6/30 - I went to my bank and got a vehicle loan 7/1 - I emailed Lena all day and called with no response. 7/2 - I reached out to Yoany since Lena had disappeared and he advised the car was available. I told him that I would like to come in for a test drive and Lena was not responding and could he help schedule some time. His response was that the 1 KEY THEY HAD WAS LOST. We would need to schedule time after the key was found. 7/3 - contacted Yoany since I think Lena is no longer with the company and no response. 7/4 - The vehicle is no longer listed on the website. read more

I came here the other day looking to sell my car after being contacted on offer up by one of their buyers jimmy. I was quoted 13,000 for the vehicle which is a lot less than it is worth but I was in a pickle. Jimmy was extremely scummy trying to bring the price down by 1000 over a few scuffs and minor hail damage. He told me I'd probably sign the paperwork that day then hand over my car the next when I get my check. After signing everything I was informed that I had to give them my car that day which i mentioned what jimmy had stated earlier even over text. They called him in and he opens with "what's the problem," he acted annoyed then started arguing with me relentlessly. I only got my check today after they kept blaming their check system being down when the entire time they could've written one like they did today. This place is absolutely disgusting and uses bullying tactics to take advantage of vulnerable people. Never go to this place and never work with jimmy, he is extremely unprofessional and needs to learn decent customer service. read more

Took my car to the service department to get some work done that another mechanic told me was due to recall issues. After looking at my car they told me the problems were not recall related, and they gave me a list of things needing repairing that would ostensibly cost me around $2000. I called my usual trusted mechanic and asked them what they thought - my trusted guy told me almost none of the repairs were needed and they were massively overcharging me. I declined all services but a minor door latch recall, and LJF still gave me an expensive oil change and wiper replacement on top of the recall service. (I had initially asked for those, but upon being quoted high prices, told them not to do it. They did it anyway.) LJF was also very uncommunicative, and I had to call multiple times to see if my car was ready. Don't take your car here! read more

Loyalty works two ways - Car in the shop for over TWO MONTHS Let me first say that I have purchased our last three brand new cars from Leif Johnson Ford.  So my loyalty was pretty strong.  This last experience, as you will see, made it so I can no longer purchase a car from them.  My GPS on a 2020 ford sport (a $65K car) was not working.  I took it in on Jan. 27th.  I just picked it up today on April 4th. Over two months later.  The car has 17k miles. I, of course, had to pay for a car that I was not using.  For TWO MONTHS.  NOW, all this is frustrating, but the next part put me over the edge. I get into my car and there are wrappers and crumbs all over.  See images.  The seats, the center console and floor.  I did not and do not eat in my car. The Altoids are mine.  The TROUBLING part is a random screw. See images below . Before you purchase a car from these guys ask yourself what you would do if they had your car for two months and gave it back to you in a mess.  There's plenty of other ford dealerships.  My suggestion would be to look around.  Like I said, this is three cars later and look how I got treated.  ZERO CUSTOMER LOYALTY. So, based on this, and the fact there was no "we will make it right" offer I just put a deposit on a Tesla.  Happy to share my experience with them.  Hit me up and I will share my experience with Tesla.  I can provide where I am in the process as well. read more

Leif Johnson Ford - more crumbs - Car Dealers Near Me - Austin, Texas

apparently employees are answering the phone after hours and giving customer's attitude about needing help. LJF don't answer the phone after hours, don't offer help to a customer and then snap at them when they ask you and you aren't able to do anything because its after hours. let me go to voicemail so someone helpful can assist when your store is open. I would have been okay to call back the next day but instead you asked me for my question and got rude. horrible customer service -former customer read more

Don't bother making a reservation here, they really don't seem to take them in to account at all. I had an issue with my breaks that I had looked at by another shop, they couldn't fix the problem without Ford's computer systems so they passed me along with the details of what the issue was. I asked when the soonest they could see my car in their brakes department would be and they gave me a reservation over a week out. This was fully expected and I was excited to be able to get my vehicle looked at quickly since I rely on my SUV for work and a brakes issue is no joke. I dropped my car off and now it will be over 96 hours that they have had my car and they still have not even looked at it to confirm the issue. The cost of the rental car I had to spend an hour finding outside of town because of the shortage is going to cost more than I make, and all the while my representative Otay and Leif Johnson Ford seem perfectly content taking their time doing anything with my vehicle. Just don't let me drop off my car if you're too busy to work on it! Everyone is very friendly when I've called in which is why they get 2 stars, but wow do they really not care a lick about their customers. read more

Best service department in Austin! Meagan is the best serve advisor I've ever had in my 10 plus Fords I've owned. I drive to Leif Johnson for my service because of her. I live in Driftwood and there are three closer dealerships but it's worth it! First Class! read more

IF I COULD GIVE THIS PLACE ZERO STARS I WOULD WOW!! They have had our vehicle for SIX MONTHS. Six months worth of car payments. Every day it's something different. I am SO SICK OF DEALING WITH THESE PEOPLE THAT WILL NOT COMMUNICATE!! I would NEVER work with this dealership!! SAVE YOUR TIME, ENERGY, AND MONEY! They keep giving different excuses as to why my vehicle hasn't been completed in SIX. MONTHS. I keep calling and getting the run around. I see a bit of progress and then we're back to "worst case scenario, it'll be done ____." Which is ridiculous. I have never had so much trouble with a dealership. Not to mention at the end of this WE STILL HAVE TO PAY?? They are literally fixing a mistake that their team made but of course, I still HAVE TO PAY. Ridiculous. Do not go here. There are better ford dealerships in the area. read more

Bought a used F-150. Total disaster. Leif Johnson wouldn't provide the title or tags within the required time per state law. Had to file a complaint with the state. Turns out they sold me a truck they didn't own. Their admin assistants would not call and provide updates. The truck also had new engine paperwork. However it's not a new engine, it's a poor quality aftermarket Jasper. Had the truck for 6 months and the engine already needs to be replaced. read more

Imagine this. More fraud from Leif Johnson Ford. I had my car in for service in October of 2023. It was an intermittent problem where the AC would inadvertently stop blowing cold or wouldn't come on. The service rep was a very incompetent Brandon Large. They replaced the fan assembly at around $500 of a total $1700. after I questioned and had removed some fraudulent "extra" fees removed totaling $130 through the equally incompetent service manager, John Teller. Part of this refund was a surprise 3% fee for using a credit card which they don't mention until you pay and the other part was for a chemical waste(??) fee of $75. When I picked it up, the AC was functioning. 2 weeks ago, the same problem was back and still under the repair warranty. They couldn't find a problem. I picked up the car frustrated. This week the AC was again the exact same intermittent and then finally went out and wouldn't blow cold. I took it in and the techs finally found the problem. A bad AC relay that was failing that just plugs into the fuse box. The tech jiggled it and it would fail as he did so. This is where the thief and liar Brandon Large informed me that it would be $306 dollars to fix because it required a $30 part and the rest was for programming that would need to be done. I balked at the cost and he said he would talk to his manager John Teller. He then let me know John had authorized a new price of $292 total. When I balked again, he had the audacity to ask me how much I expected to pay. I then called Covert Ford and they informed me that this part was indeed $30 and was plug and play and it did not require programming. I bought the part from them and my AC problems are gone. So, Brandon Large and Leif Johnson Ford service had tried to steal $280 from me. There is also the original repair cost of what they did earlier that did not solve the problem in any way. Steer clear of these pathetic dishonest people. They do not deserve your business. Just so you know, you low life thieves, I bought a new car from Covert and I'll do everything I can to make sure no one I know ever trusts your dealership for anything again. read more

I am a first time customer at Leif Johnson Ford. After months of frustration at other dealerships, I was so pleasantly surprised at this dealership. LeeAnne & Glen & Isaak gave me a fantastic deal on my new work van, and I never felt under any kind of pressure, such a relief in the car buying game. I got the vehicle I wanted, at the price I wanted , and they beat other offers I had been made by about $6,500. This is by far the most pleasant vehicle buying experience I've ever had and I plan to be a customer here for the rest of my career. PS I had to buy a hubcap for my existing vehicle in the parts department, and the service there was prompt and very pleasant and the price was competitive. read more

Leif Johnson Ford - This is very similar to the one I am buying, but they got me a multilevel model, leather seats! - Car Dealers Near Me - Austin, Texas

I have enjoyed getting my vehicles serviced here since I moved to the Austin area. I used to own a couple of Superduty's and I will say when I got the new 2011 model they never over charged me for an oil change like most dealerships around the area do. Now that I have a Ford Edge I will say my vehicle service is even cheaper than before all though I still miss having my beast of a truck. They have always taken care of my needs here promptly and friendly. They never hassled me about my services. I will say though sometimes they have a long wait no matter when you bring your vehicle. So now I have learned to just come in after work and wait an hour. Like I said if you own a diesel truck this is the place to go get your vehicle serviced. I appreciate how they always have there staff outside ready to service you in the morning. Because they understand we all jobs to attend to. They get your vehicle in promptly. read more

Sales 2/5 stars: horrible email response time (many days), website not updated that cars are sold, and the ones I wanted were "Fleet" vehicles which were not labeled as such, and no one seemed to know if a regular person could buy them. Clusterf### and did not end up going with Leif. read more

My husband and I went into Leif with the intent to just look around but we ended up finding the perfect Ford Explorer Limited! Priced exactly where we wanted/needed it to be and Joe our salesman was absolutely great! He was a phone call away when we needed any questions answered and so patient with us throughout the entire process! We highly recommend Joe to anyone out there searching for their perfect vehicle! We are so happy with the service and our new car! Thank you Joe and Leif Johnson! read more

Since my last post I have been contacted by 2 different people from Leif Johnson and after a very good phone conversation I feel that my concerns will be addressed in as much as they can be. The problem with my new Explorer has been fixed. I was even given service vouchers for future visits. The follow up was excellent and unexpected. I will return to Leif Johnson for future service. read more

Had a nice experience with Sales Manager Curtis Welch. We spoke about a previous complaint that I had and he was quick to resolve the issue and offer some special amenities with my auto shopping. Although I had already purchased a vehicle elsewhere, I would highly recommend shopping at their location. read more

When I started looking last June, I knew exactly what kind of car I was looking for. I found a great deal online over a weekend and rushed into Leif Johnson Monday morning to make sure nobody else got there first. When I got to the dealership the price listed was about $4k more than the online price. I'm not sure if they just have spectacular online deals or if it was a mistake, but they honored the price. It did take longer to do everything than it has for me at other dealerships in the past, but everything was handled within the day. Jesse was extremely helpful and friendly. Like other reviews, I was promised a second set of keys that I never got. I'm not sure if I would have if I had followed up on that, but I left it alone. After all, there is only one ignition, and with the keycode access I can't lock my keys in the car. I did not have any of the problems other people seem to have experienced, but maybe I just got lucky! I would come here again though, but hopefully I won't need to for many, many years. read more

I have to say that my opinion has changed quite a bit since I got a cold call from Heidi, who offered no excuses and sincere apologies. She really tried hard to make this right and offered me a rental car for as long as it took for them to get my car squared away. After talking it out with her I felt her motive was honest and she really wanted to earn my business back so I gave them another try. This time the experience was very different. People actually spoke to me when they walked by, people didn't looked "hurried" or flustered as before and the service manager and guy who worked on my car this time did keep in touch with me throughout the process. I have to commend LJ Ford in whatever they did to turn around their operation. In fact, I'm bringing my car in again tomorrow for a repair on the inside door latch. Let's see if that goes well :) Great job Heidi and John and Robert! read more

if I could put zero stars I would. I have been in communication with multiple people from the dealership about a title for the truck I have purchased I kept getting the runaround and never received the title on time. This was a very lengthy process and I only got answers because I demanded them. read more

I don't write many reviews, but when I experience dealing with a business that obviously shows a real concern with serving customers in a professional and efficient manner, I feel they deserve a good review. My wife and I had an problem with our 2012 Expedition (that we didn't even buy from Leif Johnson), and took in to Leif Johnson for repair under a 3rd party extended warranty we had purchased. We were met by service advisor, Todd Tapp who was courteous, efficient, and professional in every way. Todd got our policy info and took care of everything from there on. He contacted the insurer and got approval for the repair, got some needed parts ordered quickly, and went out of his way to get the car repaired in time for my wife to make a planned trip without renting a car. Most of my experiences with Leif Johnson service over the years have been positive -- amazingly, it seems to me that their service has actually gotten better in recent years, and in the car service business, that is an exception to the general trend. Prior to this current Ford, we had bought our previous 5 Fords from Leif Johnson Ford. When new car time comes around, we will be back to shopping at this dealership. read more

I hate buying cars. HATE. IT. Plus, I was so upside down in my current vehicle I'd been putting off even looking for months. My anxiety was through the (sun)roof and on a scale of 1 to 10, I was a solid 11 at NOT OK. *stressed out emoji* Then I went to Leif Johnson. Y'all. When I tell you this is the best car buying experience I've ever had I am NOT exaggerating. I knew what I wanted and knew what price was fair, they didn't make it dramatic or stressful and we reached an agreement on trade-in and vehicle price in about 30 minutes. Thirty. Minutes. Y'all. I was floored and elated. Shannon, Walter, and Amanda are the literal DREAM team. They not only made a sale, but gained a customer for life. I will not buy another vehicle unless it is from Leif Johnson. I could not recommend them more. read more

Go see JON BALLARD if you're looking for a used car. Dude is not what you think when you hear "used car sales man". So my AC went out in my GMC. I spent too much money this year in repairs. So decided i wanted a newer Ford Explorer. Did a few days of research and found 3 I wanted to look at from lief Johnson. Jon called me a few days prior to talk about my trade (which I went else where to sell, and that was cool with all of them) to see when I could come in. Well it was Saturday and 103 degrees (remember no ac in my car). When I looked the day prior two where to be at this location, and one at Riata ford in manor. I arrive at 10am to find out only one is left. So... Jon does his computer magic, shows me what is in stock that is not yet online. Bummer... they are at the 183 location and Buda location. Never fear, Jon is here. This dude took one of there cars and drove me to both locations to look at other stock. When I found one in Buda I liked but was still not sure and comparing, we drove that one back to the main location so I had them side by side. My search and test drives and everything lasted NINE hours!!! Jon was laid back about it all. I even commented on how he might be missing on a sale. A true professional he stated "good referrals is a sales down the line" or something like that. He has my endorsement now! we found the two I wanted, so wife drives down with the kids to help with final decision. We chose and start to look at the finance. Ryan Fisher (finance manager) had spoken to me several times during the day and knew where I needed to be. He was high energy (complete 180 from Jon) but that made for a great team. At no time was he pushy or trying the whole "how can I sell you today" crap. He knew what I needed and he worked to get close. Being a Saturday it got too late, so we pulled the plug until Monday. Ryan knowing his stuff claimed Monday around 10am he would make it work. He kept his promise by 1pm Monday we agreed to terms, and I picked up Monday evening. To make things interesting, we were running late to pick up my daughter. Ryan knew this and was working as hard as he could to finalize the deal. 5 mins in, Ryan's family calls with the same issue with kids. We complete the deal and off we go 2017 limited Explorer for what I believe a good deal. Jon and Ryan are the team to see. No question. They have fun working together and it shows. Changing the perception of used car sales man. Keep up the good work. read more