I prayed for the right car but didn't think I'd find one that fit everything I wanted. Then I…read morecalled Dan Renard at Puyallup Nissan, and by that afternoon I had a beautiful SUV I didn't even know I wanted! Cute quite smooth!!' Dan was truly a blessing, and everyone there was amazing. Such a great experience

Do not get your auto serviced at this dealership!!!!!!…read more I took my 2017 370 Z 13,000 miles on it at the time this happened ( I have 2 cars so I do not put a lot of miles on the Z) to Puyallup Nissan service center. I put 200 miles on it in a couple of months after being in the service center in Puyallup. I am driving on the highway losing power on and off and the engine and car are shaking. I kept watching for a warning light to come on. When I got to my destination about an hr later the light did come on. Said to have engine checked soon. So I took it to Bellview Nissan (the town I was in when this happened) they did a diagnostic. Both air filters had not been clamped down and dirt had gotten in. I called Puyallup Nissan to see if they would stand by their work. They would not and it is costing me $2,000. Not the cars fault. Not my fault. I won't give Puyallup Nissan even one star. OH, I had to give a star so this would be posted. NOT GOOD AT ALL!!!

Great experience selling my car. They were up front with their offer and the process was smooth…read more Jibril was great to work with and would highly recommend asking for him!

I had a great experience working with Jibril at Bowen Scarff Ford. From the start, he was…read moreprofessional, knowledgeable, and easy to communicate with. He took the time to explain everything clearly and made sure I understood the current stock and available options without making me feel rushed or pressured. What stood out the most was his hospitality and customer service. He was welcoming, respectful, and genuinely cared about helping me find what I needed. It's refreshing to work with someone who combines professionalism with a friendly attitude.

Just wanted to give a shout out to Michael Sheffield. Last weekend I took my mom to find a car, and…read moreMichael was very helpful, knowledgeable, and honest. He didn't make us feel like just another sale, but like actual people. I'd also like to give a shout out to the finance guy -- I don't remember his name, but he was such a good vibe. My mom and I were laughing the entire time. This wasn't like normal car shopping; it was actually fun and entertaining. Michael referred us to Zach across the street because we decided to go with a used car, and Zach was amazing too. After the paperwork was signed, my mom noticed the headlight was cracked. Zach assured her he would get it replaced and immediately followed up with an email so she had proof and tracking of his word. Highly recommend this place!

Extremely disappointed by the service. I made an appointment via the app a week ago for a couple of…read morerecalls and added a comment that my left wiper stopped working. I arrived at Korum Hyundai, and the gentleman at the front office told me he couldn't see the comment and therefore wouldn't be able to look at the wiper. I ask if they could still try to fix it since we are living in WA and not having a wiper working is kind of a big deal and would make a rescheduling complicated because it would have to be a non rainy day so I can drive the car. With zero compassion, the answer was no! As a result of it, I won't be able to use my car for another week and IF I'm lucky and it is not raining next week for my appointment, I can come back. That was a very poor customer service with zero consideration of the situation.

Buying a car can be stressful... unless you're buying it from Kia of Puyallup. From the moment we…read morewalked in, the vibe was all class and zero pressure. The dealership is spotless, organized, and everyone we met was genuinely friendly, not the "I've had six coffees and a quota to hit" kind of friendly, but actual friendly. Our salesperson Sean was an absolute rockstar. His knowledge of the Kia EV9 is next-level, seriously, the guy could teach a master class on this thing. He explained every detail in plain English, answered every question without missing a beat, and somehow managed to make torque, charging rates, and drive modes sound exciting. Sean made the whole experience feel more like chatting cars with a buddy than sitting through a sales pitch. Jacob was also awesome, super helpful and made sure everything behind the scenes ran smooth as butter. Together, Sean and Jacob made a dream team. The whole dealership runs like a well-tuned engine, clean, professional, and welcoming. Even the coffee was good (and I'm picky about coffee). You can tell they actually care about their customers and take pride in what they do. If you're even thinking about checking out a Kia, especially the EV9, go see Sean and Jacob at Kia of Puyallup. You'll leave with a smile, a great car, and maybe even a new favorite dealership. The Kia EV9 is flat-out awesome, it's like driving the future but without the sci-fi soundtrack. The instant torque, smooth acceleration, and whisper-quiet ride make every trip feel effortless. No gas stations, no oil changes, just plug in and go. The tech inside is incredible too, from the massive screens to the ambient lighting and smart features that actually feel smart. After experiencing this level of comfort, power, and efficiency, I honestly can't imagine ever going back to a gas engine again. Once you go electric, everything else just feels... outdated.

A bit rocky on repairs but all in all the service on my sunroof and windshield was adequate. I…read morewould recommend better communication from them.

We used Jared as a salesman and he was great, worked with us on trade in and was laid back and…read morepleasant to work with. Great rates and prices. would definitely suggest them for any future purchases.

I just completed my purchase of 2023 Ford Mustang…read more Brian, Kip and Zach were OUTSTANDING!!

They truly are no hassle dealership…read more But that's just part of the story. Their service department is excellent. The team is helpful and knowledgeable and no pressure. They explained everything and there were no surprises. The big shoutout goes to Sam in the service department. Awesome to work with and just what you expect from a service manager. Her team rocks! Look for a new Subaru go here, need service go here. You can't go wrong going to Subaru of Puyallup!

Looked on their website to buy replacement parts my WRX, total cost on the website was $551. Web…read moresite indicated they has what i need in stock. So, would just dropped in by the part department in person and pick them. I had the parts, put them on the counter and said the cost is $888. I showed them they're priced online. The parts guy said nope you have to pay extra to talk to me for my expertise, and they wouldn't make that order available for a couple of days. That is one hell of a markup, just talk to some guy with a wad of chew in his mouth and tell him exactly what I needed. So I'm gonna go ahead and do my best to make sure the revenue from my friend that gets car serviced there, is zero.

Bought a F150 Raptor in December 2025. Sales was great, Financing was great. If service is…read moreimportant to you STAY AWAY!! 6 months later check engine light comes on. Ford App says "The powertrain control system is unable to detect the actual position for one of the exhaust flow control valves and requires service." Plus it is time for an oil change. Schedule for a Saturday, because I have to work. Service calls and cancels because they don't do diagnostic on Saturdays. Reschedule for a Friday. Drop off at 8AM on Friday and get a rental car because... I have to work. No updates on the truck all day. Text service at 5 pm inquiring if the truck is ready. Was told no they hope to have it ready on Saturday. Ok so now two days rental car expense. On Saturday service text me to update me that the technician was working on the diagnostic ( I thought they didn't do diagnostic on Saturday). I said thanks and went on about my day. A couple of hours later I was told the problem (which is what the Ford app told me originally) and that the part would be there Tuesday. Enterprise has already charged me over $160 for two days rental now they need the truck for 3 more days? I inquired about the rental fees and was told I could pick up my truck and bring it back Tuesday. No offer to cover the expense! Do they think people have time to just go back and forth and wait? I picked up my truck and will not go back!! A "free oil change" essentially cost me $160 in rental car fees. The check engine light was not fixed. So essentially there two days for an oil change! Actually took the vehicle back two weeks later on Wednesday. Didn't hear anything from this service department. Contacted them on Thursday and was told the part was not ordered and they were putting a rush on it to have it completed on Thursday.

We had our car in for the brakes not working at the Honda dealer next door where we bought it. The…read moredid the work, and it came down to thw ABS module, but the Warranty department wanted pressure readings, which the Snap On scan tool isnt capable of. They came to Sunset Ford and told them what was going on and Sunset Ford told Raidon Honda the issue was likely the ABS module. So we bring the car to Sunset for diagnostics and their response is nobody knows how to bleed the brakes properly and they believe a system flush(which was done before being brought into Honda and Honda did it as well), and they want diagnostic fees for us to get our car, or they want to to flush the system and 500 to a grand. Replace the master cylinder which has already been done, and then flush the system again for another couple thousand. Then more steps to do things that have NOTHING to do with brakes going to the floor. They admitted what the issue was to Honda and they are trying get another 7 to 8 grand because the warranty wont cover redoing work. Which rightly so. They are scamming a disabled veteran. This is a KNOWN issue with Ford TSB, they excuse is well the NHTSA orders to resolve the issue for free and replace the booster and abs module expired in November of 2025 so therefore that cant be the issue. That 2 ASE certified master techs at another location, Honda Rairdon techs, and myself and my son who have been working on cars for years until we moved where we cant even add windshield washer fluid all agree the brakes were bled properly. Its standard procedure on ANY scan tool. The procedure is outline in the Ford TSB for this issue, but they claim nobody can do this but Ford.

When looking for a new Explorer, I reached out to three different Ford dealerships. Even though…read moreSound Ford was the furthest away, they were the most responsive and the easiest to deal with. They had the exact vehicle we wanted and did not try to sell us something in a different color or a completely different vehicle, unlike one other dealership. Mike was upfront about what they were willing to offer on the vehicle and was not overly pushy with the sales process. Anna was very friendly and communicative and helped us by showing us the SUV and generally being awesome. Special shoutout to Joe. There was miscommunication during the paperwork, and something was added that we did not want. He did not try to force us to keep it and instead made the corrections, and everything worked out as initially agreed. Hopefully, when it comes time to service the vehicle, the service department is as good as the sales department.

TL;DR - bought a used truck from Sound Ford, was told everything was "all good" with the truck, and…read morewithin 2 days was at the service center with multiple faults requiring repair, and was in the shop for the next 9 days. I purchased a used 2025 F150 lightning, 26k miles. During the buying process the truck was not able to be test driven, "just got off the truck and needed a safety check," so i test drove an equivalent vehicle. Upon picking up the vehicle, they handed me the keys, no orientation to the vehicle, and said we were good to go. The very first time I turned on the truck, there is a notification that the car needed to be serviced and to contact the service team. I notified the dealer, who informed me that this is likely a result of the safety check, that these notifications were simply not cleared and that the truck was "all good", and to just drive home. I cleared the notification, drove home. Notifications continued the following day every time I started the truck and after having the truck less than 2 days I took it to a closer ford service center who informed me of multiple faults detected that needed repair. The truck was being repaired for the next 9 days. Just got the truck back, thankfully everything is under warranty, which would not have been yhe case if the truck had 10k more miles, or was 1 year older. I was told the repairs were very costly. The buying process, including not being able to test drive the truck, no orientation, and brushing off the notifications leads me to believe they knew of the errors and didn't want me to be aware of the issues prior to drivijg off the lot. I would be extremely cautious buying a used car from this dealership.