Nice selection, good parking, very helpful and knowledgeable staff. Within the first two minutes…read morewhen I was there I could hear them ask everybody who walked in "What can I help you find?" as soon as the person walked in. Once each person told them what they were looking for, the staff members would tell them from memory what aisle to go to. As for me, they helped me immediately and gave not only a ton of great advice about the items that was purchasing for a home pressure canning, they also told me the best way to get the best deals. Tori in particular was especially helpful and very knowledgeable. I felt welcomed from the moment I walked into the store until well after I left with my purchases. when in the area and in need of anything, I will definitely be back here. I honestly can't imagine going somewhere else.

Stopped in to purchase a cover for our new Traeger pellet grill. We found an entire display of…read moreproducts. Clean well organized store, staff was extremely knowledgeable and helpful. My tip is to explore the entire store for unique items that a home owner would need.

Probably the cleanest and most well-organized Ace Hardware I've been to. They didn't have the…read morespecific rust remover I was looking for but had plenty of everything else including a cute store cat just chilling. They had some nice plants that I wasn't able to find at my local Ace either. Staff all seemed friendly too.

I have been a die hard ACE shopper for most of my adult life. I have had nothing but great…read moreexperiences at Lombard ACE. The employees are always extremely helpful and nice. The current owners did a great job in bringing this store up to date. It looks great and is always well stocked, clean and organized. I always find things easily but if i can't an employee is always nearby to assist. Parking is abundant and the newer garden shop won't disappoint. I highly recommend this business.

I had a curbside pickup order. Yet there were no curbside pickup spots open and available. As a…read morematter of fact, all of the spots were not only taken but no one was in them. Everyone was shopping. Why is curbside pickup provided if these designated spots are not available to the customers to order ahead of time?!?! TOW THEMMM!

I promised God I wouldn't go beyond my peace when returning a faulty paver saw with a bald blade…read moreand a worn out motor. My guy was supposed to cut 700 brick pieces and spent about five hours to get out 100 and that was after I purchased my own 14 inch diamond blade. Went to return, hoping for some common sense from the rental section. 10% off and the employee said that he'll put it down that it broke at the job site. I wish they knew what a financial disaster this was for my company, I was really hoping they would rent better equipment. My hand tile Grinder cut five times as fast. I'll put the information below make sure you'd never order this piece of garbage that Home Depot has no business renting out.

This past Saturday, May 8, 2026, we were in the Carol Stream Home Depot looking for a cordless…read moreblower. After searching around for one we thought we might like we were approached by Ryan who works for Milwaukee Tool within the Home Depot Store. When we explained we wanted a light weight, quiet model he pointed us to a Ryobi model (the company that also makes Milwaukee tools) that seemed perfect for what we wanted and needed. He then explained that if we purchased the trimmer/edger we would also get the necessary battery and charger that would work with all three implements. To further help us make the purchase decision he opened the trimmer/edger and put it together which allowed my husband to really assess if it was going to work for him. At another point in the process, Jim, from electrical came over to lend a hand. This level of service was exceptional and will not be forgotten the next time we need to make hardware purchases!! Thanks to Home Depot for hiring such dedicated employees.

My Home Depot truck rental experience was one of the worst customer service experiences I've ever…read morehad. I reserved a rental truck three weeks in advance at the Carol Stream, IL Home Depot. When I arrived to pick it up, I was informed that my reservation had been cancelled. No one could explain why, and I had received no phone call, email, or any other notification that my reservation no longer existed. The rental associate did everything they could to help, but they were just as confused as I was. They even told me this isn't an uncommon occurrence and that two other customers the day before had also been turned away after their reservations were mysteriously cancelled. That says this is a systemic problem, not an isolated mistake. The associate searched for another available truck and found one at the Downers Grove Home Depot. Before making the drive, I called that store myself and was told they had a truck available. After driving all the way there, I was met by employees who informed me they had misread the computer system and there was actually no truck available. I asked to speak with a manager. While he acknowledged my frustration, he also couldn't explain why my original reservation had been cancelled. After a lengthy discussion, the only solution offered was a truck that had been taken out of service because of a broken windshield wiper. Since I had no other option and urgently needed the truck, I accepted it. To the manager's credit, he reduced my rental charge by 50% for the 2.5-hour rental, and I appreciate that gesture. However, a discount doesn't fix the underlying issue. The most frustrating part is that Home Depot allows customers to reserve trucks weeks in advance, charges a reservation fee, and then apparently provides no guarantee whatsoever that the truck will actually be there. If reservations can simply disappear without notice, what is the purpose of making one? To make matters worse, the manager even suggested that perhaps I was supposed to do something after making the reservation to confirm it. I did exactly what Home Depot required--I made the reservation, received a confirmation number, and paid the reservation fee. There was nothing else I was instructed to do. My advice to anyone considering a Home Depot truck rental is simple: don't rely on the reservation. Even if you have a confirmation number and have paid the reservation fee, there is apparently no assurance that a truck will be available when you arrive. If you're moving or working on a project with a strict schedule, be prepared for the possibility that your reservation could be cancelled without warning and without explanation. This entire experience was frustrating, inconvenient, and completely avoidable. Home Depot needs to fix its reservation system or stop calling it a reservation in the first place. Angry customer

I had read that the lumber supply here competes with big box. That is most vertically not true. For…read moreone thing, they only carry pine. For another they stock limited dimensions, don't have 2x2 for example. Also guy said they didn't have prime. The rest of the store looked pretty dumpy like about to go out of business. Suggest going to whitmore ace in downers which is much nicer thought they also don't have much for lumber. Rest of store is really nice though and well stocked.

A great neighborhood go to for all different kinds of supplies. The staff is friendly and very…read moreknowledgeable about all the products they carry. We go here throughout the year for different odds and ends we need for home projects.

We like this place…read more Staff are friendly. Prices are generally reasonable. We can usually find what we need. Good number of Christmas choices available and the toddlers always love the tree displays and outdoor lighting section.

Got the opportunity to go to a Menards that I haven't been to before, since it was in the same…read moredirection as the errands my daughter and I needed to run. I can't get myself to go in the opposite direction from my main errand, even if the total distance covered ends up being longer. Needed parts, specifically garage door hinges. It's a huge Menards, with very large signs attached from the ceiling indicating which was what. We went to the same area where they sell garage door openers, hoping to find someone to help us. But nope, the hanging display had steel hinges. I was afraid that they would only sell them in complete sets, but they sold them individually . There wasn't a huge variety or brands, but the piece we wanted was there and for a low price (same as what Amazon was selling a hinge for). So we got a couple of different ones, a set of rollers in case the existing ones could be replaced. It wasn't too busy, but they had enough registers open so the wait was minimal (one person in front of us). Menards has the payment register all the way at the end of the shopping belt, so as soon as it's your turn, you are encouraged to move there so you can bag your own purchases while paying for it. it does mean that you can't verify the scanned price is what you think it is. We paid and were on our way...need to make sure that our 11% rebate forms are filled out and submitted.

In a world that provides very little service anymore I was pleasantly surprised going in here…read moretoday. I had several devices that needed batteries. One was a garage door opener. One was a key fob and one was a tile which is a key finder. I did not know what batteries I needed. They were not only nice enough to open the devices up and see what batteries I needed. They walked up front and retrieved the batteries that I needed, and when I told them I did not know how to put them in. They took each device and put them in . And did it all efficiently too! Thank you!!!!! If I could give 10 stars, I would everybody else should model this business right here

Just wanna let everybody know that this store is pet friendly. You just have to have your pet on a…read moreleash or in a cart

Service is good. Selection was very good. Great value we get stuff from Them all the timeread more

This store is so well run and organized. I can always find what I need. Friendly and helpful…read moreemployees.