Dave and Kristen are truly passionate about eyeglasses. Dealing with a local business versus a…read morechain store makes for a better experience. When they were able to cut a new lens for me in house turned a big problem into no problem.

STAY AWAY! READ REVIEWS BELOW "RUDE AND DISRESPECTFUL STAFF"…read moreI am now going to go into detail about the dispute that occurred today at the Eye Appeal Office. There was no space for it on the online form: 1) I left a message over the phone for the Eye Appeal office that I would prefer different nose pads on my glasses so that they would be prepared when I came to see Dr. Chung about my contact lenses. My complaint is not against the doctor; it is against David Thompson, the optician. 2) I was waiting for the doctor, and David Thompson asked for my glasses to change the nose pads. When he had my glasses in his hands he said loudly, "No one has ever asked to have these nose pads changed." I said simply, "Well, that's what I want." I did not yell, swear, or say anything more. 3) David Thompson then raised his voice again and told me not to speak rudely to him. Then, the whole office staff ( which is comprised of his daughter and girlfriend) started yelling at me! I was actually afraid. His girlfriend then chimed in that I had been rude to her also. See whether the reader thinks this is rude: My communication with her involved my being fitted with contact lenses. After Dr. Chung told me to put my contact lenses in, Thompson's girlfriend had me come to her station and told me to look in the mirror with my new glasses on to "see" if they looked okay. With both the contact lenses and glasses in, I couldn't see anything properly! I simply told her that I could not see, but she just wanted to continue, not answering me. I then simply said, "You don't understand what I mean." Again, I did not yell or swear. Apparently, she thought it was rude of me to express my frustration at not being able to see my new glasses with my contact lenses on. Apparently, she, like her boyfriend, David Thompson, has a very low threshold for anyone's opinion or slight criticism. I must add here that the three of them would have continued to be hostile and yell at me if I hadn't diffused the situation. I simply said, "You've made up your mind" and then started to chuckle. They were fortunately totally thrown off by this because, as I've said, they love to fight. I was grateful that my tactic worked. 4) Even before the whole staff starting yelling at me, David Thompson said to me, "I don't want to ever speak to you again." So, what recourse do I have but to file this complaint for my warranty services? If he won't speak to me, how can I receive services? Furthermore, with the temper he (and his girlfriend and daughter) exhibited, I am actually afraid of him and do not want any more dealings with him. Even if he consented to talk with me and supply the warranty promised, if need be, it would be a very uncomfortable and fear-inducing interaction. 5) Furthermore, it must be noted that his whole staff (again, his staff being his girlfriend and daughter) will obviously DENY what I am saying. It is them against me. These people are chomping at the bit to have a fight. 6) I have worn glasses since age 16 and had to visit doctors of optometry, optometrists, and opticians' offices on numerous occasions and never had any experience like this. Their behavior is totally unprofessional and defensive. 7) I have documented the receipt, which includes the $40 warranty on two pairs of glasses (total $80) and also included reviews on Healthgrades that include descriptions by other customers who describe David Thompson's angry and unprofessional behavior: He is "an atrocity and a hot headed loose canon." On more than one occasion, he swore at the customers and called them liars and was "very aggressive and unreasonable." 8) In addition to all this, either his daughter or girlfriend marked the place I look through in my glasses (I wear progressives for near and far vision) so that my ability to see properly is off, and I am looking through the wrong part of the lenses to see. Response to my original review (above) David Thompson responded to my extremely accurate review written in July of 2021. He is trying to make himself look good and reasonable. I have never had such a scary experience in my life. I should have called the police, but if I did, they would deny that they were yelling at me because they are all in cahoots because they are personally related to one another ( David T.; his girlfriend; and his daughter). David T. says he would honor my warranty, but he intimidates and yells at people so that the people he has treated this way would never dare to even enter his workplace. The opthalmologist was very good. If the optical shop was ever affiliated with Davis Vision, they no longer are. The person who wrote that David T. is a "loose canon" is absolutely correct. AI Overview: Learn more "Reviews for Eye Appeal products and optical centers are generally positive, though some reviewers have had less favorable experiences". I am one of the people who had a "less than favorable experience," and that's a supreme understatement in my case.

I have been going to J&C optical for over 15 years now. Terry is great, patient and kind, and…read morereally knows her eyeglass frames well, directing you towards the ones that look the best on you. The staff are friendly, knowledgeable and operate in a timely manner. it's easy to get to as well, which I like.

DO NOT BUY YOUR GLASSES HERE! They are scammers. They broke my glasses and then tried to get me to…read morebuy another pair and said it was the risk I took when I had them fix them. They offered me 50% off which is what my insurance covered for the frame. GO ANYWHERE ELSE IN AMERICA BEFORR YOU GO TO THESE PEOPLE

I have never been in to Franklin Block Opticians but woke up with a Very blurry eye problem and…read morethey got me right in. Dr. A was soooooooo thorough, kind, knowledgable, wonderful and fair. it was only $100 and no one tried to upsell me. on the contrary. I can't recommend this place enough.

Best selection of frames in the area, great prices. The employees were very helpful and their sales…read moreapproach was totally about finding me the perfect frames, not making the sale. Oh, and I got my glasses the same day! Save yourself the frustration and high prices of Lenscrafters or other places and go here.

Absolutely the best eye appointment experience I've ever had.. and I've been going to optometrists…read morefor over 25 years. The facility was easy to find, had plenty of parking, and the waiting area was open and clean. Check-in with Abbie was super easy and she was very friendly. I especially appreciated that she was transparent about what costs I could potentially expect based on my appointment. I was seen less than 5 minutes of waiting, right on time for my 6:15pm appointment (love that they offer evening appointments on Thursdays). I was "triaged" by a woman whose name I didn't catch but she was also just as friendly and professional. The equipment used to measure my eyes was all wiped down by the woman right before use, which was very comforting to know it was properly sanitized. The rest of my appointment with Dr. P was absolutely phenomenal. She was thorough with my routine eye exam, very good at explaining everything to me slowly and so I could understand, and she showed empathy and patience throughout the appointment. Overall, I couldn't recommend this facility and their staff enough. If you've been looking for a new place to get your eye care done, look no further!

Your review helps others learn about great local businesses…read more Someone had recommended Kittery Eye and I can tell you it was a good experience . To the staff and the doctor, I was treated well.

I find the end product inferior to the competition after spending over $2k for eye and sunglasses…read more But the worst is that after all my visits were through and I thought I paid for the glasses and visit in full, a few weeks later another mysterious invoice showed up in my mail for a $40.00 "administrative fee". Such a bogus thing to do and illegal as well. I never agreed to a $40.00 hidden administrative fee. That is so wrong!! I will be sure to tell everyone in town to go to the competition instead.

Great experience. So fast and efficient. Leonard was excellent In and out in 15 minutes. Buy…read moreone get one pair free. Takes 7 days to get the glasses. I'm Ok with that. Service and efficiency A plus Tons of frames to choose from. They can take your flexible spending account card. Will update when I get my glasses. No waiting. Convenient for sure

The nicest and most helpful retail optical place I've been to. I've tried so many different places…read more(Lenscrafters, small family business ones, Lens Doctors, other chain stores, etc.) Leo and Mike give great customer service. They were patient and friendly and didn't push sales. They were able to help me find the right pair of glasses with the right fit. Bj's usually has deals throughout the year (like 50% off lens) and though they don't take my insurance, it's usually similar in price if I use it elsewhere. Great selection of frames and lens options. I'm really picky about my frames and like to take my time selecting the right style for my face shape. The optical department is the best amongst all the other departments in BJ's in my opinion.

Dr.Kay is wonderful.. very pleasant, professional and thorough. Im 56 and have worn glasses since…read moreI was 6 years old. Dr. Kay and his assistant make me feel like I am well taken care of. I also have Autism and both Dr. Kay and the lovely lady assistant are very kind and patient about answering all my questions and making sure I have all the information I need before I leave the office. I always know I can call and get assisted with a cheerful response if ever I need help. Appointments are easy to schedule and there is ample , convenient parking.

Dr Richard Kay, Thank you for getting us in for appointment earlier then I thoughtread more

My experience was amazing! The women working there were so nice and my prescription was pretty…read morecheap and their $9 frames are actually very well made considering how cheap they are. I 100% recommend.

Thank you! Great visit with Dr. ARIN, he hooked me up with correct contact lenses...read more