We live in East Setauket, NY for over 25 Years now. (I keep trying to edit my profile where it…read morelists erroneously Manhasset) We bought an AquaLink Pool Cleaner from Premier and they were able to honor our warranty on it and replaced the battery and now it is working great again. I would highly recommend Premier Pools for your equipment purchases, chemicals and other items related to pool and spa care. They were even able to give me a part for my spa cover hanger that worked equally great. You can visit their store with your water sample and they will give you a print out of what chemicals you need to keep your pool and spa in top condition. Very satisfied with their outstanding service.

Warning to Anyone Considering Premier Pools & Spa (401 Broadway, Port Jefferson Station, NY 11776)…read more I strongly advise anyone to think twice before doing business with Premier Pools & Spa. I signed my contract on April 25, 2026, with the understanding that my pool project would be completed by the end of May. I paid the required $3,000 deposit, received invoices, and was given repeated assurances that the work would be completed on time. Instead, May came and went with little to no progress. June was the same, and now we are at the end of July with the project still unfinished. Rather than completing the work they agreed to, I have received two additional invoices totaling $4,500 for items that I believe should be standard as part of a new pool liner installation. What has made this experience even more frustrating is the complete lack of communication. My emails and attempts to address these concerns have gone unanswered, and no one has taken responsibility for the delays or the unexpected charges. In addition to the significant delay, my property has been left in unacceptable condition. My front yard looks like a construction site, with materials scattered across my lawn and even onto my neighbor's property, damaging her grass. There are also empty water bottles, trash, and debris left inside the pool and throughout the property. This is completely unprofessional and shows a lack of respect for both my home and my neighbors. The agreed-upon work included removal of the old liner and raising the pool, yet months later the project remains incomplete while the condition of my property continues to deteriorate. Based on my experience, I cannot recommend Premier Pools & Spa. I hope they take responsibility for their work, improve their communication, and treat future customers with the professionalism they deserve.

Never really went before, but the other day popped in with a leaky pool pump. Felt bad because was…read moreclose to closing time. They fixed our problem pretty quickly (diagnosed two possible culprits and fixed both) and since then the pump has been operating better than ever.

Staff is always super helpful and friendly. We always go there for are pool needs. Fast and easy…read moreway to get your pool sparkling clear.

Great experience with Clint. I called about a new salt system and less than 24 hours later he was…read moreat my house installing it. Very personable, honest, and helpful.

Amazing!! My pool heat pump had a leak and other sleazy pool techs said I need a brand new heater…read moreeven though it was only 3 years old! Or others wanted $200 to just come out starting price even though I sent video. I was getting very worried. Luckily another pool guy who couldn't fix the issue recommended I check for a Hayward technician. So I saw them on the Hayward website! The owner Clinton answers and I sent a video of the issue and he gave me a quote immediately! That shows they are not bluffing and are highly experienced. Then he sent a tech Niko out today who is very knowledgeable and fixed my issue immediately, also gave me some more pool tips. I highly recommend! This is the pool company of my dreams! No BS and no price scrounging. In my 5 years owning a pool one of the best companies I worked with in terms of price, honesty and professionalism and timeliness.

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.

I called Spa Doctor when a persistent slow leak in my hot tub baffled my previous service people…read moreand the technician from Spa Doctor worked quickly and confidently to find the problem. The leak was coming from a rodent bite in a water line coming into the tub from the hot tub pump, in an almost inaccessible spot inside the rear wall of the outer shell of the tub. He crawled way under the bowels of the tub, past mouse droppings without a wince and identified the problem. Spa Doctor ordered the part and was back in 4 days to install it. Now a problem that has been nagging at us for over a year has been solved, and an area outside the tub causing rotting and dampness is entirely dry. Very fair pricing (one-third of the price that had been quoted by my previous service person who turned out to be unsuccessful with this one). I'm a fan and have Spa Doctor's phone number 246-5091 posted in obvious places on my refrigerator and on my spa chemical box. He's now my regular spa service guy. http://www.spadoctorlongisland.com/

If I could give zero stars, I would. Avoid this business at all costs he is a thief. He put a…read moreuse part on my spa which was just a bandaid for the problem instead of fixing it. He charged my for a brand new part and didn't even fix the problem when I called him he didn't even have the decency to call me back.

Couldn't be happier with our pool! Got several estimates, but Long Island Pool and Patio offered…read morethe best completely customized package to meet our needs. Completed on time, customized the way we wanted. The software they use allows you to have a direct line of communication with virtually hourly updates. Billy was on top of every single detail. Highly recommend Long Island Pool and Patio!

The staff is very knowledgeable and helpful in deciding what chemicals are needed in your pool. I…read moreusually bring a sample of my pool water for diagnosis, and then they tell me what to buy and how much to put into my pool. So far, they have helped me keep my pool crystal clear! They also have a nice variety of items from outside ovens and Jacuzzis. Thank you John and Enrique!

We were given there contact info through Angis list and made an appointment for the to give us an…read moreestimate. They didnt show and I called and was told they were in a meeting and would come the next day. They showed up and promised and estimate later that day.No word-i called the next day and they promised they would get back to me right away--no call, no word.They do not answer my calls and i have left many messages--super unprofessional and not trustworthy--DO NOT USE THEM

Won't use them again for the poor services they provided. They always wants you to order or…read morereplace something unnecessary. A simple task also takes longer and cost more than expected.

We started to look for a company to build a pool in March 2020, right at the beginningof the…read morePandemic. After doing research and getting quotes from 6 or 7 companies, we decided to use Specht-Tachular. From the designer Kelly, to the actual layout, Dieter (the owner), to the construction, Mike, they did a great job. With all if the delays caused by Covid, we actually swam by the end of August. The pool was completed in total by November with the patio!

From the owner: Long Island's Premier Inground Pool Builderread more

A very professional company, from Kevin, their amazing sales person, to Margaret who arranges…read morepermits and scheduling of the pool build, I highly recommend Arthur Edwards Pools.

Salesman came right out and we knew with COVID that things might get a little crazy. Paid deposit…read moreand told would get on the schedule when things become available. Which ended up being fall of 2020. We decided to not open the pool before the winter and push it off till spring. During building process never communicated when people would show up. Excavating showed up without knowledge to dig hole. Same thing happened through whole process. People would just show up with Arthur Edwards project manager showing up when wanted payments. Then when opened pool in spring cleaning crew had to be called back twice, liner also was not installed properly that actual company that produces it had to show up to stretch it properly. Never got demo of how everything worked and called twice. And recently ran into issue with permits expiring because they used there email address. When called to discuss was told sorry to bad. No ownership, asked to speak to the owner and he does not take calls. He was in Florida. I was told "If want to write a letter and mail it to the office they will make sure he gets it, BUT not sure he will respond or even read it ". That was Manager that told me that. No responsibility to customers. Seriously think hard if want to use a company that the owner is not accessable

LeakBoys did an excellent job finding a hidden leak at my home in Dix Hills. They were…read moreprofessional, knowledgeable, and very thorough throughout the entire inspection. The leak detection process was clear and efficient, and they explained everything as they went. If you're dealing with a leak and need a reliable leak detection company in Dix Hills, I highly recommend LeakBoys.