I've been going to Leslie's for a couple years now I got to know the manager very well he was able to help me out multiple times and always give good knowledge. Here is his business. Please support him. He matches prices. read more

Leslie's Pool Supplies - If you're gonna go to Leslie's, I really recommend this company It's the old Leslie's manager. He's so helpful and knowledgeable. - Hot Tub & Pool Near Me - Scottsdale, Arizona

I ran into Leslie's at Grayhawk today. It was about 10 minutes before they were closing. I kept missing them for several days and I really wanted to make it before they closed today. I felt bad running in at the last minute and I apologized to the girl behind the counter. She was very sweet and very gracious. Her name was MAGGIE. I brought my water in to be tested. I have been having trouble with my pool water lately. MAGGIE was very interested in helping me. There wasn't one iota of a feeling that she wanted to hurry up and get out of there. She talked to me about what was wrong with my pool water, and was suggesting what I could do. She was very informative, knowledgeable, had a great attitude, was super friendly, sincere, and had great customer service. I SO appreciate great customer service, and MAGGIE has it!! 5 STARS! read more

I absolutely LOVE LESLIE'S and more importantly I LOVE THIS LOCATION. Drew ALWAYS greets us with his amazing smile and BEST CUSTOMER SERVICE SKILLS! He is truly extraordinary with knowledge, customer service and explaining in layman's terms all pool products! He is the main reason we go to this location! I have also called him on several occasions to ask him questions about our pool. He is a WEALTH OF INFORMATION and is so helpful. We are grateful for his knowledge and time spent with us. He is absolutely the best in the BIZ! You deserve a million stars! Also this location is the perfect store. It is always fully stocked and informative staff! It's truly a win, win to visit here! read more

Unfortunately one of our two 12 year old pumps and motors began leaking requiring replacement. While nobody looks forward to the day to replace such an expensive piece of equipment, we must say we had a pleasant experience with Roger. My wife and I had a marvelous experience dealing with Roger Esposito, the General Manager. Roger was professional, gave options and was not an aggressive sales person. This is why we chose to purchase a new pump and motor. Leslies is very fortunate to have such a fine employee and I highly recommend this store. read more

I went to buy chlorine tabs. I knew the price had gone up.., but wow! The young man who was the clerk in the store today, Sat afternoon, explained it this way: "I don't want to get political, but, blame Mr Joe Biden for this". Well, he is incorrect and ignorant to boot. I researched why the price was high and it has to do with a fire in a manufacturing plant that makes the tabs, plus the higher demand due to new pools that were built in the area over the pandemic. So, this ignorant guy just fueled more ignorant anger over something that is completely false. If Leslie's employees are that ignorant about something this basic, can I trust them for advice on anything with my pool? I'm sure they get this question frequently these days. Leslies credibility, in my book, just sank through the floor. read more

Drew went above and beyond to help us order a part. Would give him 10 stars courteous, polite, and helpful ! We will be going back. Highly recommend read more

I get great service from this store. They are friendly and helpful. Two weeks ago (Saturday) the clerk told me exactly what I needed to do to fix my algea problem in my pond and also how to get my chlorine levels in my new expanded pool corrected. I want to say thank you. My pool and pond are now fixed. Your suggestions also worked great for testing levels. Second, big kudos to the salesguy for showing great patience to the customer complaining nonstop about the cost of the chlorine tabs. The salesclerk gave several explanations about why there was a shortage and the cost had gone up (as they have in all places in Arizona) and she just completely ignored him. As he carried her products to her car she continued to complain. I admire the professionalism of the staff. Dealing with difficult customers and still being friendly has to be hard. read more

Great service. Rene the repair person did a quick and efficient replacement of my pool pump. The cost was very reasonable. I expected a bill that was far larger than he presented to me. To bad that they don't service pools. I would give them my pool immediately read more

As previous reviewers stated: Chris is there to repel the public. He opened the store 15 min later than it was posted on the door. Was rude and aggressive. And when I asked "why" - said "get out of here" and walked away. I know it is hard to find decent help these days, but this one should be kept away from retail no matter how knowledgeable he possibly is. Based on the previous reviews this whole location can disappear because of one s.o.b. read more

I left a review two weeks ago and someone must not have liked what I said. Christian an older guy needs a non customer service position. Normally I'm helped by a younger guy and girl, they're always helpful and informative. Christian however, kept his back to me when I stood waiting for my water to be tested, when he finally turned to help me I said good morning he ignored me, never looked up at me, asked my number to test my water, handed me a printout with all abnormal levels and walked away. Seems like a very unhappy person, definitely not helpful. Won't let him test my water next time. I'll ask for someone else. read more

This pool service store is very accommodating and gives great advice on products. Friendly staff and helpful.

Chris is horrible at this location. He's very rude and doesn't know what he's doing. Horrible service.

I needed chlorine tabs for the pool and knew there was a shortage. Went to Leslie's and they charged me $139 (!!!) for a large bucket ($150+ with tax). Later that day I found the exact same tabs at another store for $40 less. When I tried to return the bucket at Leslie's the clerk asked me if they were opened (No) and if I had my receipt (Yes). Then was told they couldn't do a return. The clerk suggested I give my $150 bucket of chlorine tabs to a neighbor! Will NEVER walk in a Leslie's pool store ever again. read more

The manager Michael at the Grayhawk location is the most unpleasant, angry individual I have encountered in a long time. On both occasions I have unfortunately had to deal with him it was brutal. He really needs to find another line of work or retire. Let me quote him when I was trying to return an item, "you want the damn hose fine, I'm not going to argue with you!" Who talks to customers like this? I can only image the example he sets for his store employees... read more

Customer service isn't Strong at this location to buy Jumbo Tabs. Chris couldn't pull my account up. Lost out on $10 coupon.

I'm a new pool owner and Mike and Chris were very patient with me and my endless questions....will definatly shop here and would recommend to friends read more

Excellent same-day service by Brandon on my Hayward XL pool vacuum which had stopped moving. Took it in at 9:15 a.m. Diagnosed by 10 a.m. and available for pick up an hour later. Great service! read more

Very convenient location, staff is always helpful but a tad pricy. Nevertheless it's my go-to place for my swimming pool needs.

Complete joke, they came out to look at my pool pump and wanted to charge a trip charge over $100 for 5 minutes worth of time to tell me I needed a new pump. 2 other companies said it could be repaired. I live less then 5 minutes away from their store. Complete rip off. Never again will I use or buy from them. I recommend you look elsewhere. Shame on you Leslie's. read more

Went into the store with a bad algae problem and not only did they help me kill the algae, but also clear it up. They then showed me what to do to keep it from happening again by controlling my phosphates. I left with the knowledge and confidence to take of my pool. As an update the product they sold me to keep phosphates out of the pool is working great. Both of the Mike's did a great job. Thank you Leslies. read more

I have been coming to this store for several years because of the manager Mel Boyd and most recently his employee John. Mel has earned my trust many times over, always answering my many questions with good advice. I have been having trouble with my pool motor and expressed this to his employee John that i wished Mel was here to give advice. When he called in to check on the store ( he is on a medical leave) he was given my request and he called me from home!! Wonderful customer care. read more