You get what you pay for. I was sold a car with power steering issues. When I drove the car the…read morepower steering fluid was full so the steering wheel was fine. The longer I drove the harder the steering wheel got. I had to go to a mechanic to get it fixed. Not transparent

HORRIBLE Sold me a car that they knew had MULTIPLE issues wouldn't reco buying even a camry off of…read morethese SCAMMERS (Power steering leak , starting motor issues , Oil leaks , cars broken down 2 times already Don't ever buy from these scammers even for 10$

My review is about the service department. I scheduled a recall repair for my 2021 Telluride. This…read morewas my first visit at this dealership after moving to Dallas. My service advisor was George/Jorge and he was very good. He recorded a video of the exterior condition of my car before coming in to set up the appointment. He took the time to look at my service receipt from another dealer to determine what was necessary other than the recall repair. What is nice about this service department is that there is a big bulletin board that lists what is done at each routine service appointment and what it costs. This is something I have not seen elsewhere. When I arrived to pick up my car, George went over the invoice to show me what had been done, noting no charges, and he personally went to get my car. He answered several questions I had which I appreciated. It seems that a lot of the complaints on here have to do with buying cars, a process that can be very frustrating these days. Don't take this frustration out on the service department.

1 Star - No Loaner, No Communication During Active Safety Recall / Buyback Case…read more I brought my vehicle to Kia Southwest after discovering a serious safety recall that made the car unsafe to drive. The dealership took possession of the vehicle and informed me it is now under review for a manufacturer buyback. While the buyback process is underway, the handling of this situation has been completely unacceptable. Despite the severity of the issue, Kia Southwest has: Refused to provide a loaner or rental vehicle Failed to provide consistent communication or updates Offered no clear timeline or expectations I am now left without transportation and without answers, while still dealing with the financial obligations tied to this vehicle. For a manufacturer-authorized dealership handling a safety-related recall and buyback, this lack of support raises concerns regarding basic customer care standards and potential obligations under consumer protection laws, including the Texas Deceptive Trade Practices Act (DTPA). At minimum, situations involving unsafe vehicles and manufacturer defects should include: Temporary transportation assistance Clear and timely communication A defined process for resolution None of these have been provided. Due to the lack of responsiveness and support, I am also considering escalating this matter by filing complaints with the Texas Attorney General, the Better Business Bureau, and pursuing further action if necessary. I would strongly advise others to be cautious when relying on this location for assistance with serious recall-related issues.

I wish I'd listened to the negative reviews before I ever did business with them. If you have any…read moreissues with your car, they will give you the runaround or flat out ignore you. Oh, and everything forbidden according to the Texas DTPA? Those are just their normal sales tactics and practices! Learned the hard way, after giving them chance after chance to rectify the issues following my vehicle purchase. However, fraudulent places like this don't care. I should've known when I saw this "dealership" is a hole-in-the-wall tax office as well. 0/10 - don't recommend. If Vincent Barber tries to do business with you -- run.

This lot was good when they were located in oak cliff. now we bought a car from them in 2023. They…read morerelocated without any notice to customers we still have a warranty on our car and we don't know where to take the car now thankfully this was a loan to a finance company, we were planning to get a second car from this company, but I wouldn't now because I don't know where they are and who I would be dealing with it would be nice to have some information on where is it located?

I called for a tow the night before I needed it and they immediately responded and setup a…read morescheduled tow with no problem at all. Excellent customer service, timely response and very fair prices. I definitely recommend and would use their service again if needed.

Requested a quote and they contacted me within 5 minutes. Asked them for a rate on a flatbed tow…read morebecause I didn't want a lifted tow and they gave me a really good deal for what I was asking. I had it towed from Dallas to Argyle and they were on point with everything from beginning to end. They even worked with my people to get the car on the truck because my battery was completely dead and they didn't want to drag it out of the driveway because of the respect they have for other peoples property. I highly recommend them and their team for your towing needs. I'm locking you guys in for the future. Appreciate y'all making it happen for me as fast as you did and for providing A1 service. Customer service - 10 Driver - 10