The owner was professional, great at threading my brows and sweet as could be. She did an amazing…read morejob. I told her of my concerns with the threading places at the mall and why I chose her and she said "I'm sure you will be quite pleased with my services instead." She was so right. Her new address is 1740 Ellington Rd South Windsor, CT 06074 I have always loved supporting small businesses and have to say that this establishment is worth more than 5 stars.

I came here to get a deep cleansing facial to help with my acne prone skin. I was able to call and…read moremake a same day appointment which was amazing. The location is at a home and you just follow the signs to the entrance! The products used on my face all smelled great and were applied with care. Additionally a suction was used on my t zone to help pull out clogs from my pores. Overall it was a great experience for a reasonable cost. I'd recommend a visit!

I am new to Manchester and was relying on Yelp to help me find my new hair salon. I came across…read morethis salon and decided to give them a try. I first reached out via their Yelp page to inquire about an appointment. They were super responsive even during the days they were closed. You do have to place a credit card on file when you make your appointment. They also contacted me a few hours prior to let me know the hairstylist was available if I'd like to come in sooner which I greatly appreciated. Upon walking in, I was greeted immediately and after completing the new client forms, I was offered a refreshment. I went with red wine and was so surprised at this kindness. My hairstylist was Lindsay and she was AWESOME. She asked me questions and double checked with me on everything she was doing. I ended up going for a drastic cut and she made me feel very reassured about my choice. You get a discount too for it being your first time! Already looking forward to going back for my next trim.

Woman was so nice but it was the Worst haircut I have ever had. Didn't do what I asked then when I…read moretried to give them a second chance to fix it, but then they tried to justify why my hair was cut incorrectly. Dont go here.

I believe this place is closed. No notice no email, text, call nothing! I had an appointment & now…read moreI'm scrambling to find someone else to wax me. My vacation is coming up & im shocked that they'd u o& close without telling clients

This place closed without notice! I had an appointment I showed up at the door and to my surprise…read moreit appeared closed and it looked empty inside. Really disappointing, no notice, email or text! I have been trying to reach out for help because now I'm stuck paying for a membership and I don't know how to get rid of it.

First time threading and first time here! Will recommend- I explained what I did not want and the…read moreshape I wanted with tinting. I'm pleased

They used to be fantastic New people. Bruised under my eyebrow and threading was not good.read more

Madeline makes you feel very comfortable and the methods she uses are very effective! She is very…read moreknowledgeable and provides great service in a comfortable atmosphere.

I came here for the first time to get an introductory massage and am so pleased with my session! I…read morepersonally like firm pressure and Aaron, my masseuse, was fantastic. Questions ahead of time helped focus on the areas that give me the most trouble and made me so relaxed at the end. The place is very clean with a lot of different services and a friendly staff. The membership also seems quite reasonable since you can interchange facials for it as well. I'll be back!

I just had two phone calls with your South Windsor, CT franchise and am in disbelief at the lack of…read morecustomer focus I've encountered. Late last night (Sunday 5/31), around 8:00 or so PM, I was online looking at appointments for a massage. I selected a time for Tuesday (June 6/2) in which I was not scheduled to work, which was 1:30. At 3:30 today, Monday June 1, I was called into work during that time on Tuesday I had scheduled a massage. I called Massage Envy in South Windsor and explained that I need to reschedule due to work. I was told that I would be charged $65 for changing the appointment because I was outside of the 24 hours. I explained that I did not know two hours prior that I was going to have to go into work. I was told the policy remained. I then spoke to a manager who told me the same thing. I asked to speak to someone who had the authority to change this policy. I was told no onsite person could make that change, but that they would contact the senior person over that clinic and call me back. I did get a call back and they said they would waive the $65 if I rebooked right then over the phone for the therapists open slots for next week. I said I was very reluctant to commit a week out given the hard time I was given already today about needing to change due to my work schedule. I said I would need to call that day to know what my availability was, but she said to not be charged the $65 I would need to give them a date/time today. I was then told that the senior manager of that location said that my calling to change my appointment two hours after the 24 hour policy was keeping the massage therapist from "being able to eat". I reiterated that it hadn't even been 24 hours since I made the appointment online. And it wasn't confirmed until 9:00 this morning. I called to change the appointment at 3:30. That is 6 hours that the appointment was "in effect". I completely understand lining up employees and last minute cancellations or no shows. But I didn't cancel. I called to reschedule. And was still going to be charged $65. Essentially, the appointment was confirmed and in place for only 6 hours. I have the text confirmation to verify the time Massage Envy sent a confirmation text the following morning. I have worked in customer service my entire life. And this entire situation has me appalled, baffled and unwilling to do any business with Massage Envy. I have friends who have thought about doing facials, etc and I will advise them and anyone else never to book appointments here. There is an undercurrent of a scam and it doesn't sit right with me. Two hours. I found out two hours after the 24 hour window that I needed to reschedule for work purposes. Work changes that I had just found out about. However, the lady did explain that if I had a doctor's note, they would not charge me. A doctor's note? I'm a mid-forties woman, not a middle school student. In jest I said, "so someone could forge a note from a doctor and not get this $65 charge?" She said, "yes that is the policy". Unreal. Absolutely unreal. I do not for one minute believe that an appointment that had been "live" for 6 hours is going to cause that therapist to starve, nor do I think that calling within 2 hours of a window and asking to change times should be treated with such ridiculously "policy" rigor. Again, I completely understand the intent of the policy. But the execution of this policy in the way it played out for me, leaves zero customer focus as a priority. I intend to fight the $65 with my credit card company.

This place sucks they don't know how to thread eyebrows you would do a better job doing them your…read moreself. The lady with the glasses and dark eyeliner was beyond rude and the sad part is her breath smelled like horseshit! Go anywhere else but here save your money these ladies have no skills!!!! No stars given really!

I went here to go get my chin threaded and sideburns threaded. The woman that worked with me she…read morewent really rough on my skin. And she didn't remove every hair. She claimed that they were ingrown hairs but not all of them were ingrown hairs. She could've pluck them out but she didn't. The threading that they use is not soft. After I left the salon I noticed that my whole chin was red and irritated. And I also saw that I had a bunch of cuts on my face. This experience was one of the most horrible experiences I've ever had. When I went back to the salon to tell them what they did. The Woman I spoke to said she couldn't do anything for me. She was horrible to me. And she was very disrespectful. She couldn't even hold herself accountable to what she did to my face. I was telling her straight up she left my chin with a bunch of cuts and irritated all she can say was oh that she showed me already and that she couldn't do anything for me. First of all, who can see anything in that room. This business is very unprofessional they literally do threading in the dark with small lights on. I couldn't see anything but redness in that room. But when I left the room and was in better lighting I was able to see all the cuts in my chin and jawline. I ask for my money back because I was unsatisfied with the service that I was given. And she refused to give me my money back. She accused me of cutting my own face and making my face red. And she said that I could've been my mask that made my face red in full with cuts. Unbelievable a business that doesn't hold accountability to their mistakes. She's kept saying that she was not responsible for what had happened when I was her client she was in charge of taking care of me during that time and she couldn't help me. When she couldn't help me I asked if I can speak to her manager and she said she was the manager and then I asked if I could speak to somebody higher up than her she wouldn't even give me their number or any kind of contact info. She gave me a flyer to the store number she said it was her bosses number but it wasn't she lied. She was very disrespectful very rude and I am never coming to the salon ever again. Here I will display photos of what this woman did to me. The fact that she is a manager is disgusting. Thanks to this "manager" I have to go to a job fair looking like this.

It's nice clean quiet every one is helpful and they do a wonderful job price is great ax well.read more

I loved this nail salon! The customer service was amazing and my nails came out great!read more