I was mislead and decieved throughout the purchase of my vehicle.  During my inspection of the vehicle and during our negotiating I asked repeatedly if the vehicle had been in an accident. Every time I inquired the salesman reassured me that Lifted Trucks/ Truckmasters doesn't deal with trucks like that. Feeling as though my salesman, who is a veteran of the United States Armed Forces, was an honorable trustworthy individual we proceeded with the deal.  A deal that I would never have considered had I known there was a "reported accident" on the vehicle history. Unable to overcome my feeling of uncertainty I purchased the history for the vehicle I purchased.  I had to spend my own money to obtain the history because it was not posted for free online. Unfortunately the history indeed shows that the vehicle has been in an accident.  The accident was functional but as we all know any accident on the history lowers the value of the vehicle.  Feeling robbed of my hard earned money because I paid $42,000 for a truck at the time of purchase history had only valued for $26,270 I sought restitution.       After talking to many of the managers of this company I finally received a call from the co-owner. Spending hours speaking to him over a few phone calls it came down to the only restitution he was willing to offer was unwind the whole deal or a $2000 check or credit towards accessories for my truck at his cost.  Never agreeing to the $2000 I told the co-owner I would do my research and get back to him on parts I felt would have made the value of my truck more comparable to the price I paid. I rushed through my research to provide him a reasonable list of parts in a timely manner. Unfortunately the co-owner was not concerned with responding in this same timely fashion or even at all until I contacted him again nearly 2 weeks later.  After receiving his response i was still very unsatisfied with this deal I decided we should unwind the deal.  This was apparently no longer an option since he had already sold 2 of my trade-ins.  Completely dissatisfied with this deceptive transaction, I simply lowered my review stars.  Since my review stars were dropped the co-owner emailed me a "Hold Harmless Settlement Agreement "  which is a completely fabricated lie and takes away my right to freedom of speech by forcing me to remove my reviews before I can receive any sort of restitution. Feeling very uncomfortable signing away my rights and signing a document of fabricated lies about the transaction I declined the co-owners offer. To support my claim of concealment and deception I have receipts, text messages, emails, and pictures.   Since this unsatisfactory deal is where it is I feel the only real restitution would be to replace my vehicle with the exact same vehicle without the "reported accident" on the history report.  That would make it the vehicle I believed I was buying which I was more than happy to pay $42,000 for. read more

9/9/22- I found this store online and drove from Gilbert to Scottsdale to this specific location due to the trucks they advertised online. Everyone from our sales professional Justin Emerson, to store manager Kalen, to Derek Roller and Thaddeus Lewis in finance, among others...was absolutely amazing in helping customize and personalize my experience and to successfully drive home same day in my dream truck! No pressure! Treated me like family. Extremely knowledgeable about every truck on the lot. Encouraged me to test drive every truck I had an eye on. Went above and beyond in the dead heat of AZ Summer to satisfy my every need and to help me walk out that day feeling like part of the Lifted Trucks family. I am so impressed with my experience that I am fully committed as a return customer for life. I couldn't possibly go anywhere else in the future as I feel the service would be unparalleled. My friends and family will hear about this and I will most certainly recommend them to this location. My truck is so much more than I ever thought would be possible. More important, my newfound friends at Lifted Trucks, Scottsdale location will have my lifelong loyalty for future truck purchases. I couldn't give a higher praise and recommendations for the staff at this location! Additionally, their inventory was loaded, and in a market with trucks hard to come by, let alone specialty trucks, left me very impressed with the variety of options. Justin was with me through the entire experience offering his wisdom of 9 years in the auto industry and helpful insights. He never pressured, never complained, showed his support and excitement for me and even stayed late to ensure I was connected to the truck technology and helped preset custom preferences. Store manager Kalen presented as a relatable friend, who I instantly connected with and he had invaluable insights into the specs and details of my trucks of interest. His enthusiasm and charismatic personality was contagious. THANK YOU to the entire Scottsdale Lifted Trucks team for all of your 5 star customer service!!! -Jason Beals read more

A Nightmare Experience: Dishonesty, Aggressive Behavior, Unprofessionalism, Bullying, and Public Shaming at Lifted Trucks LLC My recent encounter with Lifted Trucks LLC was an absolute nightmare, characterized by their dishonesty, aggressive behavior, unprofessionalism, bullying tactics, and public shaming. The dealership's actions left me feeling violated, deeply disappointed, and humiliated. To begin with, Lifted Trucks LLC not only failed to meet me halfway in resolving the issue, but they also sent a tow truck driver to retrieve the Jeep without any prior agreement or notification. This sudden action made me feel like a criminal, as if I had done something wrong. It was a clear display of their lack of professionalism and disregard for customer rights. Furthermore, Lifted Trucks LLC went beyond their unprofessional behavior by engaging in public shaming. They made it seem like I was a criminal to all my friends and acquaintances, tarnishing my reputation and causing unnecessary embarrassment. This type of behavior is not only unprofessional but also morally wrong, as it shows a complete lack of empathy and respect for their customers. The overall experience with Lifted Trucks LLC was marred by their dishonesty, aggressive behavior, unprofessionalism, bullying tactics, and public shaming. Their actions not only violated my trust but also caused significant emotional distress. It is disheartening to see a dealership resort to such unethical practices, disregarding the well-being and dignity of their customers. In conclusion, I strongly advise potential customers to steer clear of Lifted Trucks LLC. Their dishonesty, aggressive behavior, unprofessionalism, bullying tactics, and public shaming are clear indicators of their lack of integrity and disregard for customer satisfaction. No one should have to endure such treatment or be subjected to public humiliation when seeking assistance or making a purchase. read more

When I first walked into the dealership, I knew I came to the right place. I was immediately greeted by, a salesman, Darrell, he was courteous, very informative, and friendly from the very beginning of our interaction. After a few moments of speaking, Darrell, showed us a vehicle, the first vehicle we saw. We had been looking for a nice family vehicle, or a crew cab truck. The first vehicle we looked at, it was like he had mind reading capabilities. It was perfect, for exactly what we were looking for. After all this we then entered back into the building to begin the financing process. The worked hard, and diligently to get us financed, they even dropped the price 2000 dollars just to help us with our next wonderful family vehicle. During this process, even, the general manager, James, came out to greet us, and speak to us about the vehicle, financing, and the quality of our service. I felt wonderfully welcomed, and not pressured. The environment of the dealership is not even comparable to the sales hawking, volume sales dealships, around the valley. They are just fantastic. After everything was said and done, we also had the pleasure to speak to the service manager, Bill. He went over the vehicle, their impeccable 89 point inspection, all while answering any service questions I had about our new vehicle. This place is amazing, they have earned a lifetime customer. read more

I had decided about a month ago it was time for me to replace my aging vehicle. I spent the better part of the past month getting the complete run around from several local dealerships. I was about ready to just give up, when a friend of mine recommended checking out Lifted Trucks. Talk about a night and day difference! My salesman Key, was extremely professional and a pleasure to work with. When it came time to pulling the trigger on my new vehicle, AJ joined us to help hammer out the details. Both of them took the time to break everything down for me, in a manner that I have never experienced at any of the past dealerships I have given my business to. They were completely transparent throughout the entire process and even gave me an excellent trade in value on my old car. (Something that multiple dealerships I had visited in the past month were not willing to do) There are a lot of other dealerships in the Phoenix area that could learn a thing or two from these two gentlemen. I am completely thrilled with my new vehicle and the overall purchasing experience I had at Lifted Trucks. The bottom line... If your looking for a quality truck, with a no hassle experience from start to finish, you would be doing yourself a huge favor by starting here and avoiding the bait and switch tactics employed by many of the other dealerships in the valley. read more

This location for Lifted Trucks meets all our expectations of what buying a car should be. They work with integrity. They work as a team, honoring the effort of all involved in the process of making the best deal. They worked hard to get us approved, and did so with enthusiasm. Adrian, Joe, Mike, and Susie are THE Team to see when investing in lifted trucks! Even the receptionist was amazing and I will never forget her smile and welcoming spirit. They will fight for you, and they do it in humility. Hands down, the best experience I have EVER had buying a vehicle. And this includes the actual deal that we made with the team. They gave us the best deal possible! This is because they were honest, straight forward, and treated us like family. It was about us and our needs, and they purposefully went above and beyond to meet our needs AND DESIRES! These people treated us with respect, and it felt like white glove customized customer service. They listened, and acted on our requests, AND DELIVERED!!!!! We were NOT pushed, harassed, or tricked into a deal that we didn't want. They got us better than what we asked for, and for this THEY ARE the "number one" dealership. LOVE THEM!!! Give them bonuses, and know that the McQueens will always refer you, and will be back again! EVERYONE GO TO THE LOCATION on 20th and Bell!!! The are real cool people. read more

I did my homework and found a lifted truck for sale at "Lifted Trucks" in Arizona. I currently live just outside Bakersfield, Ca. I made the 7 hour drive out and met with sales staff. We were able to find a great truck that was set up very nicely. There was some typical back and forth as we negotiated a deal for the truck and my trade in. The truck had not even been fully prepped as we found it behind the shop area not out on the lot. A few minor items had not yet been checked in the inspection process. Once I got home I wrote out a quick email and was immediately contacted by the General Manager, Dustin. Within an hour or two he called me back and made arrangements to finish the minor items I had discovered during my long drive home. Dustin is THE MAN! He was all about customer satisfaction and sent me a check to cover an oil change and a few other minor items. I don't believe the items I discovered were typical of their dealership. The only reason I didn't give them 5 stars is because I didn't mix well with the sales rep and the vehicle had a few items that had slipped through. I do understand that when you are a high volume dealer a small percentage of errors is likely. I forgive the errors due to Dustin's approach to me to correct the problem. Matt G. Tehachapi, Ca read more

Let's start this out rite. I am a very demanding and picky guy when it comes to dropping money on ANY car. I have bought, and sold, many cars in the past and know the business. Hell, I'm a sales man myself, so I know what it's like. I have been on the search for a new truck, with many options for a few months, and I usually just don't stop at every dealership. Today was my day to hit a few. After a few dead leads, and sold trucks, I stopped in at Lifted Trucks. I saw a geaurgous RAM with everything I needed. Key Clark stopped me and we chatted a bit, no pressure at all, and took this truck for a drive. Key Clark was an awesome sales men. He told me (even tho the RAM I thought was out of my price range) it wouldn't hurt to look at the numbers. We sat down and squandered the price etc etc. With the help of Mr. Clark and the GM (really all the guys there) I'm a proud owner of that RAM. It took alot of negotiating, give and take, but by far the funniest buy I have done. These guys kept it honest with me and made it happen. I would recommend Lifted Trucks to everyone. You guys did a great job and made my wife happy also. Thanks again for all the hard work. PS give Eddie a shout out for me, and tell him not to leave his sunglasses behind, in the bathroom.. read more

Went to Lifted Trucks on Bell to look at a few different trucks. I was dealing with Jose, and after deciding to start the finance process on a 2006 F350, we were unable to go any further due to the age of the vehicle and mileage. Jose then stayed with me and showed me numerous more options keeping my payment and price point in mind. We were able to make a deal on a 2012 F250, and I couldn't be happier with the truck or the service I received. Make sure you ask to deal with Jose and Tony. Jose is not a pushy salesman and will work with you to the best of his ability. Tony is the manager and is very open and straight forward with you, and will try to make a deal happen if possible. Everyone I dealt with at Lifted Trucks on Bell was friendly, and the customer service was a night and day difference compared to what you see at other dealerships (whether new or used). If you are worried about the quality of the vehicle, be sure to ask about their extended warranty options. I would definitely go back for another vehicle purchase, and would recommend anyone to go check out Lifted Trucks. If they don't have what you want on the lot, ask them about vehicles that are soon to be coming to their inventory. read more

Lifted Trucks is just a title! it's employees like Justin who make this place what it is; Which in my opinion is quality service. I'm not going to lie I was a little sketch at first due to almost leaving the lot immediately after I encountered a salesmen who may have been having an off day or something, because he wasn't too interested in assisting us at all. Well.... that was until Justin came along, and pretty much saved the day. Talk about employee of the month! Not trying to kiss tail or anything, but I would say hire more employees like this man. He jumped in and took charge into finding me the truck that I was looking for. He was relentless during the negotiation process which made me not want to give up and just leave. Even though there were a few close calls. At the end of the day he convinced me to come back in one last time. We then came to an agreement due to the manager &' Justin giving us an offer that we couldn't refuse. Happy to say I drove off with the truck of my dreams, and man I couldn't be more happier. I take pride in my Sierra, and it's all thanks to Justin. It was a pleasure to be this man's first official sale at Lifted Trucks. -Marcos Garcia read more

I recently purchased a truck through lifted trucks and I was happy with my services by the car sales man, Travis.. but after having my truck for a month, mia the finance lady called both me and my wife to come in and sign papers.. we went in and come to find out she didn't contact us the day that she found out about whether or not we got approved, ran out credit through several different banks without asking us or calling and then when we went in to sign the papers she needed us to sign it was because the price went up and on our monthly payment and she failed to call to even ask If it was okay. She was rude the entire time, never once apologized for what she had done and by this time, the vehicles of ours were already gone. I will never go back to this place!! They are unorganized, don't look for the interest of the customer and don't really care about What you want as long as you're buying something. And Mia runs your credit without asking or calling to let you know anything. The entire staff was inconsiderate and didn't do anything to help us after they screwed us. I will never ever go back! read more

We had a wonderful purchase experience. We basically purchased our truck online/over the phone since we live 3 1/2 hours from the dealership. Nico was absolutely amazing!! He sent me tons of pictures, answered all of my questions and concerns, and assured me we would not be disappointed with our purchase, and he was not wrong!! There was some minor damage to the truck prior to our purchase, and Nico made sure it was fixed before we picked it up. It looks as good as new. They gave us a fair price on our trade in, sight unseen, and negotiated a fair deal on the new truck. Financing was easy. Cameron had everything set up before we got there, and Mia thoroughly explained everything as we signed it. We never felt any pressure to purchase any additional warranty coverage during the presentation of options available to us. Overall, excellent experience!! Certainly we'll worth the 7 hour round trip. Although Nico will be leaving to defend our great country in the military, Lifted Trucks of Phoenix has a new customer for life. Good luck in your next chapter Nico!! Thank you for your service!! read more

Jae, my sales representative, was incredibly knowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to understand what I was looking for, offered thoughtful recommendations without being pushy, and made sure I was comfortable every step of the way. His professionalism and friendly demeanor turned what could have been a stressful decision into a smooth and enjoyable experience. I truly felt like he had my best interests in mind. Equally impressive was Bill, who stepped in to finalize the deal and ensure everything went seamlessly. He was transparent, fair, and worked with us to make sure we got a deal that made sense for our budget. It's clear that the team is well-led--there's a sense of trust and coordination that makes you feel confident in your purchase. If you're considering buying a vehicle, I highly recommend asking for Jae and know that you'll be in great hands with Bill overseeing the process. The level of service, attention to detail, and customer-first attitude at this dealership is top-notch. Joey and Shawna M read more

I bought a truck here 11 years ago and it was a great experience, it was exactly what i was looking for. So when my husband said he would like a new truck I immediately got online to see what they had even though we live almost 3 hours away. He was looking for a truck that isn't very easy to find. He wanted a specif motor, transmission and body style. Well these guys hit it out of the park! They got him everything he was looking for and gave us a smoking deal!! Their exceptional service didn't stop there, they found us an incredible bank. Hughes Federal Credit Union has been beyond exceptional!! We have been at the same bank for 23 years!! Hughes came in and gave us an amazing rate and even bought out our other vehicle loan and dropped are rate on that deal saving us almost $200 a month!!! Needless to say we moved all our account to them!!! I without any hesitation would recommend everybody I know to Lifted Trucks and Bob in the finance department!! I will definitely be buying my future vehicles from Lifted Trucks! read more

This place was such a breath of fresh air! My parents came in to purchase their own vehicle and referred us here after spending a few hours at other dealerships and finding absolutely nothing. We walked in and Casey immediately helped us out. He was extremely professional and caring of our needs. There was no sales talk no overbearing hovering. We told him what we wanted, what we could afford and he came through. They drove all the way to Mesa to bring us the one we were looking at. This is not the typical dealership. It is much more laid back without loosing its professional touch. We had a hiccup with the financiers and it wasn't looking good but the team at LT moved some numbers around and even got us into a lower payment than what we originally signed for. I will continue to refer all my friends and family to Lifted Trucks Phoenix! You even get to pick out a cool T-shirt or hat with your purchase which we loved. Thanks again Casey for your hard work! You made my dream of owning a Denali a dream come true! read more

Let me start off by saying that I ended up on their lot one Saturday with no intention of purchasing a truck. I was looking with a friend of mine who was in the market for a new truck. I have always had a truck of my dreams in mind but never really thought I would be able to own one. While looking around their lot, I found the truck I've always dreamed of owning. I was later approached by a salesmen named Jae. I more or less jokingly wanted to inquire about this truck thinking there's no way I could purchase it but "boy, wouldn't it be nice". Well, we got to talking and sat down and ran some numbers. They were extremely helpful in the entire process. (About 2 hours) They gave me a great deal on my trade in and got me approved on my dream truck at the greatest rate I couldn't have imagined. So I guess you could say that LiftedTrucks really can make dreams come true!!! It was a pleasurable experience and I highly recommend anyone looking for a great deal on a luxury truck come in and see them!!! read more

My wife and I recently visited Lifted Trucks in Phoenix AZ just to browse but that wasn't the case. Once we talked with Bob our sales manager and Sam they helped my wife find the perfect truck for her and also took in her trade so she could get the truck she wanted. Bob did an amazing job helping us get my wife the exact truck that she wanted from lift to the tires as well as the paint and finishes. Bob also helped me find my new truck as well he was very focused on finding me a particular year color and truck package that I wanted but once again BOB came through for us and found the truck I wanted and once again got all the goodies I wanted put on for me and done in a timely fashion. We cant thank Bob our sales manager, Sam and Dustin for all the help to get my wife and I into our brand new lifted trucks we love them THANK YOU!!!!!! I would recommend this dealer to anyone who's looking for a good quality lifted truck and great customer service. Justin Purser Molly Purser read more

We have been speaking with Luke, Adam and Josh, for the past month in going down to Arizona to buy a truck. Mind you we are coming from Vegas. Ever truck I sent to them that we liked on their website was sold, so they don't know how to update their website or they kept all the good looking trucks on there to wheel people like us in. The week that we were getting ready to head down there I was in contact with Luke and I told him what exactly we were looking for including our price range that we needed to stay in. Luke guaranteed us we will leave with one because they have over 400 trucks to choose from. Long story short.......... We went to all 3 Lots they had and each Lot had about 30- 50 trucks/cars so were they got over 400 trucks is BS everything was over price in the 50k. They are very dishonest and deceiving. They just want people to go to their Lot so they can sell them you a truck that you don't want. Wasted time and money to travel. 4 1/2 hour drive with kids read more

Excellent trade-in experience. Win/Win (they made money and I got a decent deal on a great vehicle). To those who have had bad experiences, I would say, due diligence (involving EVERY aspect of the transaction), standing your ground and not accepting anything other than what you want or know is right, is on you. That said dealerships have a reputation for taking people to the cleaners. I did NOT experience that because of making myself clear from the beginning of what I would accept, and what I would not (I am a hard ass Veteran!). Chris Fisher (Sales) and Bill Murphrey (Manager), and the finance person, were professional, respectful, competent, and easy to work with. They actually went above and beyond to make sure my purchase vehicle was just what I wanted. From a Veteran's and First Responder's perspective, they were very respectful and both showed that throughout the process. That is VERY important to me and others like me. Oh yeah, they love dogs! Hooyah! read more