Tried this place for a lymphatic drainage massage by Jessica. I recently had a tummy tuck, and this…read moretype of massage was very impactful at reducing the swelling plus it was very relaxing. I would certainly recommend this place and I would certainly recommend Jessica.

This is one of most amazing places in Cleveland! The moment you walk in the door, you smell and…read morefeel the relaxation come over you. I have a very stressful career and was experiencing extreme pain in my neck and back so I decided to increase my massages to weekly deep tissue massages. The pain is now gone... thank you to the amazing massages and treatments I received from Bodhi Tree. I have tried multiple places, and this is the true gem in Cleveland. The facials are also amazing... They use the best products!

I had a consult today with Stacey, and I enjoyed everything about the experience! The building…read moreitself is gorgeous and all of the staff are so friendly. Stacey was amazing, and I loved how she let me chat away all of my skin issues and what I'm hoping to accomplish with her. She was very informative and helpful. I can't wait to return to Stacey!

I had micro needling done today by Anna . She did an excellent job. She made sure I was comfortable…read moreand went to work on my face . The experience was amazing and results super.

Heavenly experience! I love the decor and relaxing quiet room beforehand, and my massage was…read moredivine. I definitely recommend Jessica!

Excellent experience! Had a 60 minute massage and very much enjoyed it! My friend had a facial and…read morewas very pleased with her experience as well. We had a nice, relaxing morning! Would recommend and would go back!

This review concerns how the Patient Experience team handled a visit to The Skin Center on…read moreSeptember 19, 2024. I had been a client for about a year and a half, regularly seeing an outstanding nurse, D.M., who left in April 2024. Every treatment from her--Dysport, filler, and even treatment for my gummy smile--was perfect. She completely corrected that issue, and I was consistently pleased with the results. On September 19, I saw a new (to me) practitioner, Bailey. She was kind and seemed to understand that I just wanted to maintain the results D.M. had given me. Unfortunately, that wasn't how it turned out. I contacted the office with concerns, and Bailey responded quickly and scheduled a follow-up for September 24 to correct the Dysport placement that hadn't reduced my gummy smile as expected. I appreciated her willingness to fix it, and I understood that, as a new patient to her, a correction might be necessary. In the following weeks, I noticed heavy creasing around my face--outside my normal smile lines--and saw this clearly in photos. I compared them to earlier images from just a few months after my last visit with D.M., and the difference was significant. I contacted the Skin Center again. Bailey was once again helpful and kind. She said it could be related to the crow's feet injection spreading to the zygomaticus muscle, which affects lip elevation. She explained that if that was the cause, the best solution would be to wait about three months. She also asked if I had experienced weight loss; I had lost about 8 pounds, but not enough to explain the change. After doing some research, I found images showing the results of neurotoxin spreading to the zygomaticus muscle, and they matched what I was seeing. I was grateful the result was just creasing--some outcomes are worse. I appreciated that Bailey was transparent and gave me two options: she could fill the creases at no charge or I could wait it out. She recommended waiting, and I agreed. The experience took a disappointing turn when I asked for a refund and the Patient Experience team got involved. I requested a full refund to my original payment method, as the results were not what I expected. Anna Lukas responded that the creasing was not caused by Dysport (despite Bailey suggesting otherwise) but said they wanted me to be happy. She added that the product Bailey used for the correction had already been "comped" and offered a partial refund or in-center credit. This response was frustrating. Corrections are routinely done at no charge and shouldn't be framed as a special favor. More importantly, offering credit assumed I'd return, even though I wasn't sure I wanted to. Anna's tone implied that the problem was my face--not the treatment. I responded that I wasn't open to a partial refund or credit. Anna later said I could receive a full refund--but only if I signed a legal document including a non-disclosure agreement. I found that extremely inappropriate. No patient should be silenced from sharing an honest experience, especially after a cosmetic procedure left them visibly worse than before. I was embarrassed by my smile and sought answers in good faith. Bailey and Faith responded with professionalism and kindness. Unfortunately, I can't say the same for the Patient Experience team. To be clear: Bailey, Faith, and especially D.M. were all wonderful. The issue is not with the Shaker Heights team themselves--it's with how the Skin Center's leadership responds when things go wrong. Rather than taking accountability, they deny fault, offer token gestures, and rely on legal tactics to quiet dissatisfied patients. I can't recommend the Skin Center--not because the team at Shaker Heights lacks skill or care, but because if something goes wrong, the Patient Experience team is not equipped to handle it with empathy, transparency, or integrity.

I love Bailey! She is so sweet and really takes her time and does an amazing job! Call center…read moresituation is horrible -no direct phone number.

I really enjoyed my nail appointment and haircut. I live in the neighborhood but if you don't…read morethere's parking in the back. The atmosphere is fresh, simple and clean. The quality of the work is great as well.

I called to see if they were available for a walk-in and they had an availability for me three…read morehours later. I asked for a gel French manicure with chrome and Jessica executed it so well. She was very considerate and asked for my opinion on my nails along the way. We talked about coffee shops and she recommended Roasted which was right nearby, so I got coffee there right after. Everyone was super nice and accommodating. Would definitely come back.

I've been to see Dr. Dauod and her wonderful staff several times now. This time Mom (81) came too…read more And even though she is STILL complaining that her finger hurts, she repeatedly said how nice everyone was. And since she can be really crabby, that's quite a compliment.

Glo Dermatology is the best office you can go to for your dermatology problems. May it be normal…read moreproblems to cosmetic procedures DR Daoud is very gentle and knowledgeable. She will talk with you informatively and let you know what you need. The staff is top notch also they make you feel relaxed and comfortable. I left there feeling so good I recommend Glo Dermatology very highly. Please give the office a call and they will get you an appointment as soon as possible.

I came in for a facial as well as advice on skincare and hair products. Anita assisted me with her…read morerecommendations personalized for my skin and hair type. She was very professional, friendly and helpful! She knew the products well and explained them to me in a way I could easily understand. I did not feel pressured to purchase more than I wanted, which I value greatly. Thank you Aveda and your amazing team, I will be back!

Had a fabulous mini-facial with Anita. She was Super helpful at picking out good products for my…read moresensitive skin. Would highly recommend this Aveda.