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    Light Touch Aesthetic Center

    5.0 (9 reviews)
    Closed 11:00 am - 4:30 pm

    By appointment only

    Services - Light Touch Aesthetic Center

    Nonsurgical body sculpting

    Laser hair removal

    Light Touch Aesthetic Center Photos

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    Seriously Skin Cosmetic and Laser Medicine

    Seriously Skin Cosmetic and Laser Medicine

    4.1
    (43 reviews)
    13.6 mi
    $$

    Full disclosure, I have been going to Seriously Skin for a few years for neurotoxin treatments. It…read morestruck me odd that a 3% surcharge was added if you use a credit card for payment. All the treatments at this practice are well over $100 since they are cosmetic. IMO, who walks around with cash to cover this. However, the reason I am writing this review is concerning the experience I had today. As always, when called back I was asked about the treatments I wanted. The assistant was insistent on trying to sell me additional treatments that I was not interested in and seemed confused when I repeatedly stated what I wanted done. Please note, I always do the same thing, brow furrow and crows feet. I am not exaggerating when she repeatedly stated that I wanted two other areas for neurotoxin treatment that I did not want (forehead and lower face). I corrected her multiple times and it struck me odd as I always do the same thing. I was stunned when Dr. Tish came in and injected my forehead (her habit is to come in and inject without verifying the areas). I stopped her from proceeding. Please understand, my forehead doesn't need help, but my eyes and furrow do. As you all know, the neurotoxins are extremely expensive and she wasted my money injecting an area that I didn't want injected. And as a result, less was left for the areas that I wanted targeted. I assumed she would apologize for the mistake and then correct the error. No, she did not. I am extremely dissatisfied with the results as I didn't get the full service that I paid for and she didn't offer to remedy the situation. I will never go there again and you are a fool if you trust your face to her. Lastly, any Doctor that is doing a procedure should, out of due diligence, confirm with the patient the procedure. She never has done that and in my mind, it is lazy and borderline malpractice.

    Dr. Kish has an Amazing new Esthetician! Daniella is amazing and takes her time with her clients…read more She is a breath of fresh air. Highly recommend her

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    Some brochures and information on their procedures and services
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    Allied Dermatology and Skin Surgery

    Allied Dermatology and Skin Surgery

    3.1
    (9 reviews)
    18.2 mi

    The front desk staff and nurses are wonderful. I paid $550 for a laser treatment on my face to…read moreaddress sun spots. I returned for a second appointment which was scheduled for a laser treatment on my neck and chest for sun spots. I did not want to pay an additional $750 for another treatment until I saw rests on my face. The laser treatment provided absolutely no improvement of the sun spots. Dr. Kooken stated she would touch up the spots if I proceeded with the laser treatment on my neck and chest. Dr. Kooken asked me how my recovery went. I told her there was no recovery. I did not experience any redness, swelling, or discomfort as discussed at the appointment. Dr. Kooken said that is very unusual. I am thinking the laser was set too low to provide any benefits. I also spoke with Maria, the practice manager, requesting a refund. I was told, "the bottom line is we are not refunding you".

    Allied Dermatology was fantastic! They were able to get me in very quicky, and from the moment I…read morearrived, I felt cared for by the whole team. I have been to the Mentor and Landerbrook locations and have seen both Dr. Woodhouse and Dr. Moosally and they were very knowledgable and fantastic! They truly listened to my concerns and took their time with me, never making me feel rushed. I left feeling confident in their care and would highly recommend them to anyone in need of dermatology services!

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    The Skin Center

    The Skin Center

    3.6
    (7 reviews)
    7.4 mi

    I went for Botox. Jen the PA was great.. She explained…read moreeverything and it all went well. They were professional and probably comparable in price to everywhere else.

    This review concerns how the Patient Experience team handled a visit to The Skin Center on…read moreSeptember 19, 2024. I had been a client for about a year and a half, regularly seeing an outstanding nurse, D.M., who left in April 2024. Every treatment from her--Dysport, filler, and even treatment for my gummy smile--was perfect. She completely corrected that issue, and I was consistently pleased with the results. On September 19, I saw a new (to me) practitioner, Bailey. She was kind and seemed to understand that I just wanted to maintain the results D.M. had given me. Unfortunately, that wasn't how it turned out. I contacted the office with concerns, and Bailey responded quickly and scheduled a follow-up for September 24 to correct the Dysport placement that hadn't reduced my gummy smile as expected. I appreciated her willingness to fix it, and I understood that, as a new patient to her, a correction might be necessary. In the following weeks, I noticed heavy creasing around my face--outside my normal smile lines--and saw this clearly in photos. I compared them to earlier images from just a few months after my last visit with D.M., and the difference was significant. I contacted the Skin Center again. Bailey was once again helpful and kind. She said it could be related to the crow's feet injection spreading to the zygomaticus muscle, which affects lip elevation. She explained that if that was the cause, the best solution would be to wait about three months. She also asked if I had experienced weight loss; I had lost about 8 pounds, but not enough to explain the change. After doing some research, I found images showing the results of neurotoxin spreading to the zygomaticus muscle, and they matched what I was seeing. I was grateful the result was just creasing--some outcomes are worse. I appreciated that Bailey was transparent and gave me two options: she could fill the creases at no charge or I could wait it out. She recommended waiting, and I agreed. The experience took a disappointing turn when I asked for a refund and the Patient Experience team got involved. I requested a full refund to my original payment method, as the results were not what I expected. Anna Lukas responded that the creasing was not caused by Dysport (despite Bailey suggesting otherwise) but said they wanted me to be happy. She added that the product Bailey used for the correction had already been "comped" and offered a partial refund or in-center credit. This response was frustrating. Corrections are routinely done at no charge and shouldn't be framed as a special favor. More importantly, offering credit assumed I'd return, even though I wasn't sure I wanted to. Anna's tone implied that the problem was my face--not the treatment. I responded that I wasn't open to a partial refund or credit. Anna later said I could receive a full refund--but only if I signed a legal document including a non-disclosure agreement. I found that extremely inappropriate. No patient should be silenced from sharing an honest experience, especially after a cosmetic procedure left them visibly worse than before. I was embarrassed by my smile and sought answers in good faith. Bailey and Faith responded with professionalism and kindness. Unfortunately, I can't say the same for the Patient Experience team. To be clear: Bailey, Faith, and especially D.M. were all wonderful. The issue is not with the Shaker Heights team themselves--it's with how the Skin Center's leadership responds when things go wrong. Rather than taking accountability, they deny fault, offer token gestures, and rely on legal tactics to quiet dissatisfied patients. I can't recommend the Skin Center--not because the team at Shaker Heights lacks skill or care, but because if something goes wrong, the Patient Experience team is not equipped to handle it with empathy, transparency, or integrity.

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    Light Touch Aesthetic Center - medicalspa - Updated August 2026

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