We were pleasantly surprised by the exceptional customer service provided by Josh Savage, Service…read moreAdvisor, and other staff members. Mr. Savage analyzed and determined a problem with our front & rear breaks in a friendly, professional & expedient manner. We highly recommend Cookeville Honda for service! Sue Kelly-Graham & Terry Graham

Took our 2025 Honda pilot in to the service dept because air conditioning blower kept going on and…read moreoff. This had happened right after we bought the car new, last year. They replaced the blower. Now a year later it is going out again. The service guy said it was working fine. There is some thing wrong with it as it is hit and miss as to whether it is going to stay on. We paid for CAR DOC and the service guy said, " just bring it back if it happens again." Then he called my husband an "old man". Rude and implied we were lying about the faulty air conditioning blower. Lousy service and will never deal with Cookeville Honda again. We were told the service mgr would contact us. Never happened

Scott from here will sell u a bad car. And the whole time knowing it's a bad car while filling out…read morethe paper work. Got my car in October and it's January now and I have only got to drive it for less then a month

I just bought my second vehicle from these guys! They have went above and beyond to help me find…read morethe vehicle I needed both times. Brian, Logan, Jeff, Jesse , the whole staff, even the guys that stayed late in the snow and cold to detail the car and get it ready for me, they were all there for me and helped with my purchase. I will definitely buy from them again in the future. Can not thank them enough. You guys are awesome!! Julie S.

The service department was very helpful when my Toyota Sequoia ball joint broke off at Wendys. It…read moreis a known problem that has been recalled yet happened again and was up to me to repair it. Chevy was close and the price was not cheap, but neither was their work. They fixed it and put me on the road. Thanks Guys

Brought in my Cadillac XT6 for repair. Parts have to be ordered. A return visit is in the works…read more So far, I've been treated well and honestly. I will update this review when my XT6 has been fully repaired. ***UPDATE*** I received a call that the part they ordered for me had arrived at the dealership. They had an appointment made for me a day later. It took 3 hours to complete the job. Everything worked as I expected it to. It was a pretty simple process. I have no complaints, the service department kept me in the loop as needed. I see all of the negative reviews here, but Carlin Chevrolet took great care of me. I'd return for service again if needed. I drove 50 miles from Kentucky because they honored my independent service warranty contract. That was a win-win for me.

Don't be deceived by their 30 day bumper to bumper guarantee, that gave me more confidence in them…read morethan I should have had when I bought my jeep from them. I noticed a crack and a chip in the windshield, which is a safety concern, and they would not help. Take your business somewhere else.

My husband and I purchased a truck from Overdrive USA around 3 years ago. David Gist helped us and…read morewas wonderful! David answered all our questions and helped us every way he could. We stopped by there looking at trucks for my daughter last week. David was off, so Toby Neal said he would help us, and they would split the commission. WOW, did I say help? My husband told him the truck he wanted and when he came back with the figures, it was laughable. We have excellent credit, but they used a 9 or 10 percent interest rate to get the monthly payment & then Toby tried to tell us 3 or 4 % in the interest rate only made about $15.00 difference in the monthly payment. Toby Neal's attitude left a lot to be desired, maybe he thought we didn't have money, or he was not wanting to split commission with David. Either way, he made us feel like they didn't want, or need our business. This review is not against the dealership. It is Toby Neal's review. DO NOT USE TOBY NEAL if you go there.

I bought a brand new Nissan Versa S manual from here and my experience was above all expectations…read more I went through cars.com so my price was already negotiated. I am from California and worked with my sales guy Lance and he went above and beyond to get my car I wanted. I drove from California to Tennessee to pick it up and drive it back in hopes there would not be any tricks or scams. Much to my pleasant surprise, there was NONE and everything was cut and dry. My interest rate on my loan was even lowered than pre-negotiated which was nice. I was very skeptical coming from the other side of the Country to buy a car but the entire process was very upfront with no hidden markups or hidden upgrades I did not want. Thank you to Lance and the Nissan team there for making this a trouble free comfortable experience. I love my car. I am certainly recommending you guys to my friends, family or my fellow Yelpers! It was certainly worth the long drive for a great buying experience. I will definitely be buying from you guys again in the future.

This is an update from my post of 5/13/26. Ok, after SIX weeks, this dealer finally came up with…read moremy forms that I signed and am legally supposed to have copies of anything I sign, pertinent to the purchase of my used car. I finally had to resort to threatening them with having an attorney send a demand letter for the pages. The people at Nissan of NA told me I would have to send this letter to THEM!!! And, they mad it abundantly clear they would do NOTHING to help me with the dealer as it was privately owned. So, getting the pages from them, including the CARFAX report upped this review from * to **! Still not good, but when I finally put the need in words the sales manager could understand, it went from "we don't do this" to "we shred these forms" all of which I know is bogus. If they are legal forms, acknowledging I understood the purchase, they cannot shred them. So, I told him "If you buy a house, you get all copies of pages you signed, including ones you put your initials on every page, even blank ones" therefore, you have them and you will give them to me. Bottom Line: I finally got the CARFAS and TEN pages I signed! And, I no longer have any reference advertising the dealer on the back of my car!

I was very pleased with Endurance Automotive's service. They were respectful, helpful, &…read moreunderstanding. I took my 2013 Kia in to start with because they were recommended by another auto company that I trust but didn't work on air conditioning. The air conditioning was only blowing hot air. I wasn't sure what it would cost but the guys checked everything out & found the problem & it WASN'T the big one I was fearing. Thank you, Endurance Automotive for getting me going for reasonable $$, letting me sit in your waiting room for a number of hours, & sending me on my way in a cool air conditioned car.

From the owner: We offer a wide range of auto repair from changing your oil to changing out your engine! Tune…read moreups,Brakes,Full AC service,Trans service,We just about do it all! Friendly Hometown service.Call us today 931-526-5530

We recently moved to Cookeville and wanted to buy a RAV4 locally. We worked with Jennifer and…read moreafter we got situated here went in and ordered a RAV4. We knew it might take awhile but after a little over a month, Jennifer texted us to say that they received one that was very similar to what we ordered. She got us lined up for a test drive and within a couple of hours we drove off the lot with our new RAV4! Jennifer went above and beyond to help us be able to purchase this one and was extremely friendly, efficient and helpful every step of the way for my wife and I! Jane and I would like to again say thank you to Jennifer for everything she has done! We will definitely buy from her and Cumberland Toyota again! If you are in the market for a Toyota, we highly recommend you stop in here and ask for Jennifer Marshall!

I've been having electrical issues with my 2005 Tacoma. I typically take my vehicle to an…read moreindependent mechanic due to cost, but I chose the Toyota dealership because I expected an accurate diagnosis and repair done correctly the first time. After two days in and a $200 diagnostic fee, I was informed that my aftermarket stereo--installed and functioning without issue for 15 years--was causing electrical feedback and was responsible for the problem. I was also told that the issue could not be repaired. During my discussion with the technician, the explanation was obvious he didn't know what he was talking about. I took my truck to a stereo shop. They quickly determined that the actual problem was a failing starter. Once the starter was replaced, the electrical issue was fixed. Two months later I still haven't had the problem.

they consistently provide quality repair and maintenance for all my Toyota vehicles. I have been…read morecoming here for a long time. their body shop is also too notch.

My 86-year old mother and I found ourselves stranded with car trouble. We were driving my 2025…read moreJeep Wagoneer, with only 2244 miles, when we had engine trouble at a nearby Rest Area. We were towed to Cumberland Auto Center, and they saved us. Being 2 days before Christmas, the part needed was not going to arrive overnight. Kris and the team got the part ordered, put us in a loaner vehicle, moved all our luggage and coolers from the Wagoneer to the loaner, and got us back on the road in a few hours. When we came back through the Saturday after, my Wagoneer was fixed and within 15 minutes, we were back on the road again. I can't say enough about the service as well as care they gave us.