Bought a beautiful pair of earrings for my wife and we had a great time talking to the sales team about jewelry and watches. Looking forward to coming back so I can speak to Sherrelle again! She is the best manager of any retail store I've been in...and I think L&B may now be the only jewelry retailer that gets my business! read more

ErinK is fantastic! My only transaction with L&B previously had been arranging for a watch to get a service. A few weeks ago I was in their store looking at some watches and Erin was helping me out. She was friendly, VERY knowledgeable and completely no pressure. I returned last weekend and completed the purchase of one of the watches I had my eye on. Having visited many Rolex boutiques around the world and experienced treatment ranging from thinly veiled disdain to ultimate professionalism, Erin and L&B staff land squarely on the right side of that scale. I can't recommend them enough for your next watch purchase! read more

Chloe Lee! She was very inviting and had the knowledge to guide my watch purchase. I'm no watch expert but after a few moments it was clear she knew what I was looking for. Providing excellent service and a experience that will not be forgotten. Looking forward to my future purchases here at L&B and Chloe Lee. Thank you for your service and amazing work. read more

Thank you, Mary and Charlie! I reached out to Mary in August about my husband's upcoming birthday, and she was able to help me find the perfect Rolex watch to give him. The outstanding assistance Mary demonstrated in finding my husband the perfect Rolex coupled with the phenomenal expertise Charlie demonstrated while sizing and educating my husband about his new Rolex watch made my shopping experience with Liljenquist and Beckstead in Fairfax Square exceptionally perfect. Thank you, Mary and Charlie for your amazing care and customer service!!! read more

I can't say enough about Vasco! He's an excellent representation of the Rolex brand. I've working with him through the Tysons Galleria Rolex Boutique for the last a few months and the experience has been truly fantastic. One of the best things about working with Vasco, is his level of professionalism. He's always been truthful in letting me know where I stand in the process and has always set realistic expectations. If you're looking to pick up a new Rolex or any other watches, I would highly recommend him and look forward to working with him in the near future. read more

Erin is the best. I am a fan of watches. I have always wanted a Rolex. I visited the store and Erin was warm and inviting. We looked at several watches and I couldn't really decide. I felt bad because I didn't want to waste anyone times but between liking them all, and spending a pretty penny I was hesitant. I visited two more times. Erin would show some other brands as well to consider. On my third visit I made my purchase. I won't be going anywhere else for my Rolex's. I'm sure people come in all the time and buy watches like clockwork, but I appreciate her and they can gladly take my money any day. read more

Liljenquist & Beckstead - Rolex - Watches Near Me - McLean, Virginia

We had been to their store yesterday. I am all for showing the importance of being a jewelry store but here it was different. They hardly had anyone in the store and we were still asked to wait outside. From the glass outside, I saw the representative seated browsing something on her iPad. We were patient. She turns up after 10 minutes and starts talking to my wife in the most condescending tone. We wanted to exchange our Rolex for a new one. In their terminology, it is selling the old one and buying a new one. We finally got to the same page and I told her yes, we want to sell the old one and buy a new Rolex. Now came the next statement from her. If you didn't buy it from our store, we have to send the details to the local police station for clearance. That shocked me more than anything else. I told her that I have the receipts of purchase which should clarify the authenticity and the fact that the watch isn't stolen. She clearly had no idea of the process and said "you can get the receipt if you want". So I again patiently asked her "what is the process? Do you need the receipt or not?". She goes in to talk to the "manager" and comes back with the response "Even if you have a receipt proving that the watch was bought legitimately, we still will reach out to the police for clearance". While the process is good, how is it relevant for anyone who has all the documents. If I walk in without a receipt, then this process makes absolute sense. We gulped this down since we were at the store already (but my patience was running very thin by now) and decided to browse the models to find one that we like. To that the representative gets back with a statement "we only have exhibition watches. None for sale". I flipped at this point. Why have a store when you aren't selling watches? Bottom Line: I am one who weighs my words. Here goes. She was extremely racist and it didn't seem like she wanted to interact with us. Neither did she want to do business with us. The manager I feel was completely complicit as he/ she didn't even bother to come and talk. I am not disappointed with the jeweler. What disappoints me is that Rolex, a brand that I so adore, has folks of such poor thought process associated with it. We then walked into the Cartier store. And boy the customer service was top class! Reid (representative) was awesome. read more

I just want to express a quick kudos and thanks to Dimitri Galanis at the Liljenquist & Beckstead, Tyson's Galleria location. He has been a pleasure to work with and I am grateful to him for helping track down one of my "must-have" 2018 Tudor watches. Thank you Dimitri! He is knowledgeable and clearly has a passion for what he sales; I am certain he is one of their (L&B) top performers. His customer service and care is the fundamental difference for me. I can tell you that I have placed custom orders, purchased new pieces, and serviced several watches here and each transaction has been flawless. I recommend this location (& Dimitri) to family and friends whenever they ask about watches. If you're in the store, definitely request Dimitri--he'll make any transaction seamless with a no pressure and easy-going approach. I look forward to purchasing my next piece from him. read more

These guys are amazing. John Holland and Paul Witchie were absolutely fantastic to work with - they treated me well, got me what I needed and even helped me track down a special item I really wanted. I can't recommend them enough - professional, loyal...five stars! read more

Amazing- I have been thrilled with every experience I have had at this store. The sales people are so knowledgeable and professional and I trust their expertise %100. Love the amount of care they have for my personal wellbeing and happiness. I won't get my jewelry or watches anywhere else. read more

Always great service and attention from Mary. Goes out of her way to look out for you and help out. My favorite jewelry store by far!

I've been working with Mark Ferguson at L&B in the Galleria and couldn't be happier or recommend a better watch dealer. Whether it's to just talk watches, come in and window browse, or actually buy a watch, Mark has always been super welcoming and knowledgeable. If I ever am in the market to buy a new watch, there's no one else I'd buy from. read more

Update: I am very delighted with my watch wears after Paul fixed it; it feels like I reunited with a long lost best friend. Paul went above and beyond resolving the issue. There are no words to describe how happy I am. He didn't ask to take down the negative review that I wrote earlier, neither do I get paid to write this positive review. If you ask me, I will buy a time piece from them next time or recommend this place to my family and friends. My answer is definitely Yes. read more

I recently had a great trip to Liljenquist & Beckstead and will definitely be going back. One of the sales reps, Chloe, was exceptionally helpful. After we discussed the brands and functions I was interested in, she walked me through my different options and was incredibly patient as I tried on what felt like nearly every watch in the store. The rest of the staff was also incredibly knowledgeable, friendly, and seemingly determined to make sure I had a great experience. I'll definitely be visiting them again and recommending them to friends! Thanks Chloe! read more

Of all the watch stores I've visited here in the NOVA/DC area, this is the only one where the sales people are watch people first, sales people second. Their response to my test question, if I could get on the waiting list for a Panerai 194, was perfect. It wasn't, "Sure thing, though it will take a while" or anything like that. It was truthful ("Uh, that would be pretty useless for us to do that") and helpful ("It's a limited edition that was only made for one year some years ago. Even if we were to come across one, our regular customers would have priority.") The salesperson went on to suggest places to look for the Pam194, and his suggestions denoted a knowledge far and above the other places I've looked at. This is the one watch store where I felt like I didn't know more about watches then the people on the other side of the counter. The store has a wide range of watches, carrying Hublot, Panerai, Breitling, the obligatory Rolex, etc., etc.. The staff is professional, courteous, and most importantly, exhibits the passion of a watch enthusiast. read more

This is my second time purchasing a watch from Liljenquist. I can certainly tell you that it is the customer service that makes the experience. Let me tell you why I chose this place and why you should ask for/work with Abraham K. As a watch fanatic/watchuseeker, I spend a lot of time in this store just looking and appreciating the vast selections they offer. However, one thing that I really appreciate from Abraham is how he isn't pushy. He genuinely enjoys watches and is in the business of sharing his interest of watches with his customers. I see other employees who stare at your wrist right when you walk into the store to gauge if you have the money to afford a nice watch. If you aren't wearing a nice timepiece, the other employees won't even bat an eye at you. Abraham is unlike them. He will give you time to look around and is very pleasant when he does walk over to say hi. Today on 7/3, Abraham did something that solidified my decision to make him my sole provider of all watch needs and I will GLADLY be recommending him to all my friends. I had asked him to send my wedding watch to get it serviced due to its time keeping being out of standards. Abraham gave me weekly texts to inform me whether or not he had heard from the service center. Mind you, Abraham would even contact me on his days off to keep me updated. I had a very important event to attend on July 4th, so I was on my way to pick it up today. My GPS said I would be arriving at Liljenquist 4 minutes past their official closing time (6:04PM). He texted "Don't worry, if we close our doors, I will still get you your watch". When I got there at 6:04PM and stood outside the door with the yellow service-receipt in hand, one of his coworkers said "Hey! We're closed." When I saw Abraham in the back cleaning up and waved to him, he greeted with a warm smile and rushed up to get my watch and with paperwork. Seeing Abraham gather my watch from behind the counter, the coworker (a white haired middle aged gentleman) walked away from the glass door and threw his pen against the back wall. This left a FOUL taste in my mouth as a loyal customer. His reaction was completely UNPROFESSIONAL, UNCLASSY, and INAPPROPRIATE. Frankly, the coworker's tantrum just made Liljenquist look bad. Abraham picked the pen off the floor, walked out and gave me the watch with all the paper work to sign. I apologized if I had gotten him in trouble after seeing his coworker's tantrum and he said "Hey, don't worry about it at all. I just want you to have your time piece for July 4th". Folks, this is the kind of guy you want handling your precious timepieces, whether it be a few thousand dollars or a priceless family heirloom. Abraham - your fantastic customer service has kept me as a Liljenquist customer, especially after what your coworker did today. Thank you so much for taking care of me and being a rockstar. 5 stars for sure. Oh, with regards to purchasing watches, some salespersons can be sleaze balls. Unlike others, Abraham is a straight shooter. Dealing with him didn't feel like pulling teeth at all. I met with him on one day, texted him 2 days later after talking with my wife and bought the watch on the third day. Quick, VERY PLEASANT transactions. Thank you again Abraham. read more

I've been to Lijenquist & Beckstead several times over the years. They definitely have some decent staff, particularly the redheaded woman whose name I do not know. They've always been relatively courteous and without hesitation verified the authenticity of my unusually inexpensive second hand Rolex (though i'm pretty sure Rolex dealers are required to do this). However other staff members have struck me as slightly condescending, perhaps this is because as a younger gentlemen in my 20's they may not consider me to be a serious purveyor of fine time pieces. Slightly concerning for sure, since we're in DC and there are plenty of us younger folks with very respectable incomes. Anyways, my father who lives in the sticks (western NY) surprisingly purchased a 1950's era Omega Seamaster, when he was a young buck in the Navy ($80 dollars allegedly!). As my interest in watches grew I encouraged him to revive his watch and have it serviced by an authorized Omega dealer (not many in his locale, if any). So I turned to L&B at Tysons II for its first proper servicing in a half century. The folks there provided me with a quote for a standard cleaning and service (~500), they additionally noted the dial and hands were damaged by precipitation/water and suggested a dial refurb as well as installation of a set of new hands. The whole shebang was to be ~700ish. I'll admit when I dropped the watch off it took me about a year to make a decision to go ahead with the service/refurb. Nonetheless, to their credit they certainly had my watch in safekeeping for quite sometime and didn't sell it on Ebay. Eventually I took the plunge and decided to go ahead and spend more money than the watch was worth to save it for future generations and continue my fathers legacy. From the time I approved the repair, til the time the watch actually came back was damn near a YEAR. I had to make several inquiries into the status of the service. I think this may have just been a cautious approach to ensure I was serious about getting the watch serviced, and to establish i'd actually pay for it. Anyhow, I approved not only the service, but also the dial refub, and the fitment of new hands. When the watch finally came back, they only serviced the watch, standard cleaning/service. The dial was not refurbished nor were new hands installed. Slightly disappointing, to say the least. To L&B's credit, they did install a new hesalite crystal and crown (at some point in it's history an non OEM crown was installed). So I certainly believe the service was of high quality, no doubts there. Also, they only charged me for the service/cleaning, and not the full amount. Unfortunately though, the case was not polished, as mentioned the other service options I requested were not performed. Again, i'm sure the service was great, but receiving a watch that looks the exact same as when you dropped it off is disconcerting. So in the end, the watch will survive and function fine for the future, but looks as beat up as it did when I dropped it off. I recently took my Rolex Turn-o-Graph to an independent Certified 21st Century Watchmaker at Herndon Watch & Clock and was thrilled with the results. Please see my review. It was cheaper, better, and came out FANTASTIC. I'd recommend Herndon W&C for your needs, give a local business a shot. Watchmaking is a dying craft, and I feel in every respect it is better to support a local small business that is employs a craftsman, in an industry that is dying a death worthy only of print media! Support your watchmakers! Go Local! read more

Although I have only used Liljenquist & Beckstead (Tyson's location) to handle the servicing of a watch, I was very impressed with both their selection of watches and their customer service. Even though my watch had to be sent to the manufacturer for major service, Liljenquist kept me updated on the process every step of the way and gave me an accurate price estimate at the outset. I'm certainly not an expert in timepieces (mine was an engagement gift from my wife), but they have an extensive collection of high end watches. The staff were exceptionally courteous both times I was there, and they were neither pushy nor snobby. read more

Came here to buy my mom a very special birthday gift. Eric was extremely helpful and got us a great deal on a watch. We went by referral which really helped out, so definitely do your research. read more

This place is as good as it gets. I spent a long long long time searching for a great engagement ring at a good price, and along the way, I dealt with numerous people in the diamond business without much success. I ended up buying the stone through a warehouse and then having the Master Goldsmith at Liljenquist & Beckstead make the ring. The Goldsmith is named Steven Clarke. He is the man! He never complained that I had bought the stone elsewhere and he didn't upsell me on the ring. He drew me various pictures along the way and we discussed in detail the ring I was hoping for. It turned out perfectly, except that my girlfriend had told me the wrong size. He immediately re-sized the ring to fit her finger at no charge. I cannot recommend Steven Clarke at Lilenquist & Beckstead enough. I realize I sound like a commercial, but it's the truth:). By going to a top-notch goldsmith, I feel I was able to get a ring comparable to Cartier in quality at about $4000 cheaper than it would have been. read more

Sherrelle has assisted me in acquiring jewelry during multiple stages of my life, from my right hand ring, graduation watch and now wedding rings. I trust her honest opinion and when I stop in to say hello, I always leave with sparkling, cleaned pieces... I am very appreciative of the years of professional, courteous, personal service from Sherrelle. She's definitely the biggest jewel in the store! read more

I will not come back here for anything! It has been almost a year since I had a brand new Tag Heuer Carrera for bracelet resizing. I started to worry after the process took longer than usual. Not until I got home for a closer look that I saw scratches on the watch. Scratches will happen, but I should be the one putting that and not one who should know about higher cost watches. Carelessness is unacceptable. Lesson learned! The ladies at Fashion Time in shopping malls are more careful and does a better job with my Citizens. Glad my son got his Rolex somewhere else. read more

There is no better jewelry store in the business. Customer service, selection, attention to detail, they have it all. The staff is incredibly knowledgeable and courteous. They are watch experts through and through. They have treated me and my kids to the same service as big time watch buyers and I will always go back. Thanks to Randy for your exceptional service! read more

Went in to get a IWC bracelet, the attitude was awful. Nobody even come ask me about what I need when I got into the shop maybe cause I wear a cheap t-shirt that day. And I payed before they made the order and By the time they gave me bracelet, some parts were missing. The worst watch shop I have ever went. read more

Liljenquist & Beckstead - This is the bracelet I received in the store - Watches Near Me - McLean, Virginia

First of all, for being in the Tysons Galleria and marketing itself as a "high-end" jewelry store, this is a joke. The sales associates are déclassé and honestly extremely unhelpful. I guess it trickles down from management since the manager Denise knows absolutely nothing. She does not listen about what you're looking for but instead just pretends to listen since all she wants is a sale. Do not fall for her tricks! I guess the store must not be doing well for them to resort to tricks to get you to come in and try to buy some of their heinous jewelry. Save yourself the trouble and take your $$ elsewhere. Honestly, the jewelry counter at a Nordstroms would be better than this shill. read more

This review is just for their customer service in the engagement ring department. The service was cordial at best, and I felt like an inconvenience. Not what I want to feel like when looking to drop a decent sum on a ring. Highly forgettable. read more

We have only made one purchase here, but based on their customer service in follow up, we will definitely not return. We discovered hidden fees after dropping off a charm that they sold (although because their computer system is different, they can't "confirm" that we purchased it there) to be repaired. In addition, when we noted our disappointment, they were not at all interested in retaining our business and --despite the beautiful store and great array of jewelry -- we definitely won't be back. Tiffany's has a much better approach to customer service. read more

My cousin and I went to buy a Rolex for her fiancé yesterday. Mark was quite possibly, the MOST AMAZING salesman ever! He was definitely concerned about helping my cousin find the perfect watch, whether it would be at that store or not. Mark even called around to other stores in the area for us. He also does some beautiful gift wrapping!! Mark is definitely amazing!!! read more

Went in to just look at a Rolex and ended up Buying.They are very professional and had a great selection . Didn't take a second thought .Ended up also buying a diamond neck less for my wife .Quality and Prices are very competitive .Would recommend read more

Great service by the staff, I believe John was his name. He helped me find a replacement band on my Omega. The watchmaker did a sloppy job and baptized the back of the case with a few scratches on my pristine Speedmaster - vicious bastard! Seriously though, I would definitely buy a watch here but i don't think I'd drop it off to get serviced. read more

Had an exceptional experience with Randy who walked me through the entire process swiftly and seamlessly. His knowledge and expertise inspired me to pull the trigger on my first visit. Highly recommend visiting this store. They have a great selection to choose from as well! read more

This is my all-time favourite watch boutique on the east coast. The staff is very friendly and at the same time very professional! I highly recommend anyone who wants to purchase a Rolex or any other luxury watch to go see these guys. I have made numerous purchases and each time the experience has been impeccable. I frequent the store a lot and also call them with random questions and they always go the extra mile to help out. Ehsan and the store manager Paul are my go to people. read more

I walked into the store today to look at one of the watches that I have been itching to buy. I was greeted by Fred A. who immediately found and showed me the watch that I had in mind, with only a brief description from me. He was pretty knowledgable about the time pieces, and went out of his way to accommodate me. There was no pressure from him to buy or rush or push me to do anything. If you are looking for a pleasant shopping experience I believe this store particularly Fred is the go to guy. read more

Went in today to shop for a new watch for myself. Whilst looking around, I found a piece that I liked. I asked the lady in pink shirt to show me the timepiece, instead she cut me off and said she will bring someone. Waited 10 minutes and no one came to help me. She was busy following around a family who seemed to have absolute zero knowledge in watches lol. I mean business is important but how can you have business if no ones willing to help but follow around people who were just trying on random pieces. On another note, she could barely explain anything about watches besides being "swissmade". Come on. Breguet, Tudor, Rolex, Breitling, Patek. Most of expensive watches y'all carry, besides A lange und Söhne, are made in Swiss. Don't tell me you were going to say that A lange was made in Swiss too haha. I was happy I found a place that sold Breguet since I was thinking to purchase a Breguet Marine, but if no one is going to show up and all they can tell me about the watch is swissmade, will take business elsewhere. Step up your game, not every watches are made in Swiss, and at least, know something about the watches lol read more

My wife wanted a new complicated watch, and we were visiting relatives in the DC metro area. On Friday, August 15 we traveled to the store to select a new watch. We had a good idea of what we wanted, and were prepared to buy. We were dressed casual-but-not-shabby,. just like many of the other mall-goers. Even though the store was almost empty except for staff, we were completely ignored. Staff members talked to a couple other customers while we were standing there, and then when it became clear that we weren't going to leave right away, all three of them disappeared into the back or out the front door. When we finally gave up and decided to leave, we noticed they came out from the back to watch us go. It's one thing to act like a pretentious jerk when your watch business is appointment-only, but acting this way when your business is in a shopping mall is inexcusable. We'll never go back there, and we'll let as many people as we can know about this store's attitude. The one benefit of the visit is that now my wife knows exactly what she wants, and instead of buying at the place where she saw it, we'll order it through a local jeweler and keep the tax revenue here in Tennessee. read more

I have been working with Mark Ferguson at Liljenquist & Beckstead in Tysons for several months. His service is truly outstanding if you are looking for a luxury watch! The store itself carries numerous top brand brands and Mark is a true subject matter expert on all the timepieces. He is extremely knowledgeable about the movements within the watch, brand history, and he is also very patient on helping you find the exact watch you are looking for. Mark is a professional at every level. Specifically, he helps inform me of when watches I am interested in looking at come into the store. He also is a watch collector and has owned several brands so he can give you an honest assessment of many different watches--having himself owned many models. He is fascinating and just fun to visit with. He has made my experience outstanding and I look forward to using him for all my watch needs. I realize Mark has numerous clients he works with, but he will make you feel that you matter to him. read more

After being a customer of Linquist for over two decades I bought my most expensive watch and purchase yet, a Breitling watch. Close to fifteen thousand dollars the watched worked for nine months. Linguist after two months of repairs, never calling me back and being difficult when I did call, got the watch back. When telling the store manager who had no idea what was wrong with the watch I wanted to return it because the length of repair spooked me and I'm aftraid of having a watch this expensive that might not make it past warranty date. He first turned into an arrogant robot then hung up on me.. This was a watch for my husbands lifetime of hard work, not just a passing fancy! Every aspect of this watch failed within nine months. Linquist neither stood behind their product or sale. read more

I love Liljenquist & Beckstead! Everyone is so friendly, knowledgeable and very helpful. I have worked with Sherrelle for many years. She is very loyal, trustworthy and sincere! This store offers more than just beautiful jewelry. They carry Rolex, Chopard, Bulgari, Roberto Coin and more. There new store location is stunning, showcasing everything so beautiful right at Tysons Corner. If you are looking for a quality jewelry store, friendly sales people and great customer service, than you have found it! read more

I have purchasers 3 watches from this store, they are great to deal with when purchasing but are the worst when it comes to any type of service. My wife's tag stopped working and only needed a battery change, well the store tried to get her to do a complete cleaning at 400.00. My wife declined and said to just change the battery. We got the watch back a few weeks later and it only worked for a week. We had to return it and pay the 400 they required. Before that the watch worked perfectly. I recently brought my Brietling in for a battery change and once again they insisted that I get the 400 dollar cleaning and told me that a battery change is 240.00, I took my watch back and will find another dealer. I would not recommend this dealer to anyone. read more

I had the store help us with my husband's wedding band after major crises (due to other inadequate jewelers) could not be avoided 2 days prior to our wedding. Bonnie helped us and was great. She assured us the ring we ordered and had over-nighted to the store would be sized appropriately by their jeweler who has apparently worked on the Harry Winston diamond. As I wouldn't be able to put into the day-of activities on my wedding day to travel 2.5 hours to pick the ring up, my brother went and got it for me. I put the ring on my husband's finger during the ceremony and noticed it seemed a little too big. My husband being considerate of my angst for the ring was kind and said it would be fine, we'd deal with it another day. We then went home, to FL, and after a month of wearing it he said it fell off completely while he was at work. I went to another store to see what the size of the ring is and found out the jeweler NEVER SIZED IT! I spoke with Bonnie again, she told me to send the ring back to them and "they would take care of it." I asked her for further documentation for the adjustments to the ring. She complied. I sent the ring back via UPS and called just now to verify the ring had arrived. A foreign woman, with a fairly heavy accent answered the telephone and when I asked questions like "did the ring arrive?" "when will the jeweler be able to look at it,"? "when will Bonnie be around so I can speak to 1 person only"? the woman on the phone became very curt and rude to me. She said she will have Bonnie call me in the morning without verifying my name nor my telephone number. When I called back to speak with the store manager, the foreign speaking woman answered the phone again and was rude again! I would have taken my well-deserved money elsewhere! I'll never consider this place again. All I know is if the ring doesn't fit perfectly when it comes back to me, I may have to drive from Daytona to VA just to make sure things get done correctly. So sad the most important piece of jewelry I'll ever give my husband is being treated like a piece of tin. VERY DISAPPOINTING! read more