The Green Lotus Salon is nothing less than a 5-star experience. (And being Eco-Friendly is a huge…read moreplus). From the moment I spoke with the receptionist on the phone, until the moment I left, I was completely satisfied. As a resident of Cromwell, I've driven by Green Lotus many times, but today was the first time I decided to give it a try, and it was a great choice! I called Green Lotus late in the afternoon inquiring about an appointment for facial waxing either tonight or tomorrow night - and surprisingly, they were able to fit me in tonight. When I walked in, I was greeted with a smile from Monica, and she offered to hang up my coat and get me a drink. My appointment with Vanessa went very well - she introduced herself with a handshake and conversed with me throughout the appointment. I have some skin sensitivities and allergies, and Vanessa discussed these with me prior to my appointment and added them to my record. It even printed that I had an allergy on my receipt - so I'm very pleased to know they take that matter seriously! She really took her time and didn't rush through the service. If I were to describe both employees I dealt with, I'd say: Processional & Friendly. They both deserve a ton of credit for their great customer service - something that seems rare these days. The salon is very clean and the waxing room had soft, relaxing music in the background and a soothing fountain. I thought the price was reasonable and ended up booking a future appointment. If you want to get amazing service from a wonderful group of employees, check out Green Lotus Salon!

These people are very unkind. I mistakingly missed my appointment due to circumstances beyond my…read morecontrol. I have metastatic cancer and unexpectedly had to go to the hospital that day. I should have called but everything happened so quickly that I honestly was not thinking about the days appointments. I was unable to pick up my phone when they called but when I realized what had happened I called right back from the hospital. They do not answer their phone so I left a message and sent an email explaining what happened, I received no response and they charged me $185.00 for missing the appt. My message stated that I understood I would need to pay a cancellation fee and asked if under the circumstances if they could refund part of the $185.00 Well as I said there was no response. I would have been a very good client for these people as I would have utilized a number of their services on an ongoing basis. I did make a mistake but I think this is a very bad way to do business and a terrible way to take advantage of someone. Sometimes things just happen!

I was recommended this place by a friend and it's a great place to recharge in my area! I got…read moreeverything but the farmhouse sink massage which was great, but i would definitely try a different massage when I return as I know what I like now! I also got a lash lift and tint before a trip. This was my first experience for a lash lift/tint and I will definitely return when I want this service again! Staff is very nice. The space is cute!

Great massage and cute place. Everyone was super nice and relaxed. I'll be back for sure next time…read moreI'm in town.

I love coming here! I moved to Torrington and still drive all the way out because I love her and…read morewon't let anyone else near my eyebrows! Even when there a lot of people waiting, I don't feel like she's rushing and I love that! Definitely make an appointment though!

I have been going here for years and each time I am very satisfied. The service is exceptional and…read morethe owner is very sweet, quick, and clean. I recommend this spot to all my friends and they are always very happy with their results.

I am becoming a regular here and it is all because of great service! I now get my sugaring,…read moremanicures and pedicures from them. My mani pedi was amazing on Monday! Looking forward to my next appointment and I may try a new service! Love my nails!!! Never tried Gell on my nails but I must say I really like it but it won't be an all the time thing.

How have I missed writing a review of XES? Better late than never, especially as they celebrate…read moretheir 10 year anniversary this month. Between the pandemic, pregnancy and life craziness (and let's face it - being the worst at self care), it's definitely been quite a while since I've gone in (in the past for events) but there have been a few times where I was lucky enough to get my eyebrows threaded. This is one of just a few places I've gotten threading done so I don't have a ton to compare it to but my experiences here were amazing. So professional and precise. From salon aesthetics to a full menu of beauty/skincare treatments and pampering sessions, Evelyn knows exactly what she's doing. I would trust her team with absolutely any service.

Have had 2 great experience with Marika. Very thorough and careful. Definitely will go backread more

From the owner: I specialize in Brazilian waxes, Vajacials and Relaxing Facials. read more

Lee was very friendly, very nice, and very quick at her waxing services. I would recommend!read more

doing acrylic nails should not take 2 hours. it wasn't even busy and the nails came out awful. it…read morewas also really small and dirty and one nail tech was rude to people who had made appointments but they accepted people who came in later as walk in's. i arrived at 3 and did not leave till 5:45 mind you i needed to be at work at 5 and she couldn't do a simple acrylic nail with one base color. i will never under stand. for those wondering she was the older Chinese women. rude dirty and could not talk to people kindly. even me.

This place sucked. They are very small and very dirty. Paint coming off the walls. The girls…read moreworking there didn't seem to give a damn. I came here for the first time, got a fill the lady did an ok job. Broke a nail the next day, came back in to have them fix it. No one could figure out my nail color and made it seem like it was my fault, my problem. The girls started becoming more rude so I just gave up and walked out with the wrong color. Don't go here if your used to people giving a damn and being kind.

In search of a smoothie after a workout, I found Crush inside of the Coconut Spa!…read moreI was pleasantly greeted & directed to the left, where there were abundance of tasty options. I was concerned with the whey protein, but they would happily swap it with their plant protein, yes! However, there was no need for the custom order since the Raw Enrery smoothie caught my eye. The young lady advises that it wasn't fruity like the others but also didn't have a total veggie taste either. I was even more intrigued. While I waited, I glided to the right side of the room to browse their various accessories to purchase. I restricted myself to buying a pair of earrings, that we're later sold in a soft pink mesh bag. I felt so dainty. I received my items & paid with contactless tap, which I love! I made a mental note when I return to, only bring my phone & keys. The smoothie was everything I hoped for & more. It had a nice consistency, that wasn't overly thick or thin. I sucked it down in under 30mins. The green staw reminded me of Starbucks but I felt like I had something better.

I want to like this place more than I do, but in my two months of regular membership I continue to…read moreexperience difficulties with their parking situation. They do not enforce the handicap parking law. For a while I did not say anything, but, when three times in a row, I watched as others take parking spots I needed I got frustrated. I even had multiple conversations with the same person about the situation. Not a single employee gives a crap about their disabled patrons. Their suggestion was for me to contact their landlord. Me. Because now that's my job too? I'm very frustrated by their lack of compassion and desire to uphold the law. I cannot recommend that you frequent this place if you have mobility issues and no one to drop you off at the door.

I love this spa. The massages are always top notch and I leave feeling completely relaxed every…read moretime. The space itself is so calming and peaceful, which makes the whole experience even better. Can't wait to go back.

We had some gift cards for our wedding and decided to do a couples massage... as I write this , I…read moream still floating high from the message so pardon any typos etc. My masseuse was Chance, my husband had Emily, both extremely polite, professional and what we needed. We checked in and sat for only 5 minutes or so before being greeted by them. (In a lobby with tea, water , coffee, bathroom etc) They brought us back to one of the rooms we were getting our massage in. asked a few questions as to what we were each looking for. Chance absolutely nailed it, I needed stress relieved in shoulders, pressure was perfect, he checked in periodically to ensure it wasn't too much. Speaking with my husband, he had rave reviews for Emily as well. We are both going to be returning customers, such a great way to start the work week

Had a great gel manicure with Jenny today. She paid close attention to my nails so then I went…read moreahead and also got a pedicure. I will definitely come back and book for Jenny. Gel manicure is $30. Regular basic spa pedicure is $30 Eyebrow waxing $10

I've given this place many chances because Peter, the manager, has always been kind and helpful…read more Unfortunately, the salon itself has consistently felt disorganized and unclean. On multiple occasions, I've arrived for scheduled appointments and still waited 15 minutes or longer to be seen. This past weekend, I visited again after receiving a gift card for a pedicure. During my appointment, the nail technician repeatedly pressured me to upgrade to a more expensive pedicure, although I chose the $65 option. While receiving the pedicure, I also noticed the floors appeared dirty. During the service, the technician told me I had an ingrown toenail and proceeded to dig into my big toe. Unfortunately, I woke up today with significant swelling, redness, and what appears to be an infection. I am now going to urgent care to receive antibiotics because the pain is severe. I believe this may be related to poor sanitation and cleanliness practices at the salon.