My mom was visiting from out of town and wanted to make her weekend a spa weekend. Because of…read morepregnancy, I was limited to taking only prenatal massages, so I looked up all the highly-rated places in Las Vegas and LOAM came up. It was easy to look over their services on their website, but to ensure my mom and I could do our massages together at the same time, I found calling them was much better. I had booked the 50-minute Prenatal Massage and my mom booked the 50-minute Thai LOAM Massage with a 50% reservation fee. We were required to show up 10 minutes before our appointments to fill out a waiver and survey, change out of our clothes, and get situated on the massage bed. We were originally going to be in separate rooms but they asked if it was okay to put us in the couples' room; not a problem. They set up my bed with the pregnancy wedge for my belly, and it was pretty comfortable. The only complaint I had was that I had a hard time breathing through the little head hole as they layered a lot of white sheets on top of the bed and made the hole smaller and stifling. I found myself having to breathe through my mouth but it was tolerable. For prenatal massages, they only offer light and medium pressure. However, in certain areas I did feel like I got deep pressure especially in my shoulders as I had a few knots and tightness there. Katie/Kathy was my masseuse and she knew exactly how to work out those kinks while still making the experience comfortable for a pregnant person. I still felt like I got deep tissue massage on my shoulders despite the prenatal massage policy of being at maximum medium pressure. My mom said she found her massage relaxing and loved her experience at LOAM. They gave us water cups at checkout and we left feeling pretty relaxed. I did have a bit of shoulder soreness for 2 days afterwards but that is to be expected for getting the incessant knots out of my back--shoutout to Katie/Kathy! Overall, I highly recommend LOAM for their prenatal massages!

My husband and I recently visited Loam for a prenatal massage and a deep tissue massage, and…read moreunfortunately, the experience fell short of our expectations. Neither of us felt like our therapists were particularly skilled or well-trained, and the massages lacked the technique and attention to detail we were hoping for- especially considering the price point and the wellness-focused atmosphere. The space itself is beautiful and relaxing, but the quality of the actual treatments just didn't match the environment. We left feeling disappointed and wishing we had chosen another spa. Overall, it wasn't our favorite experience, and we probably wouldn't return.

Fantastic experience for Mother's Day! My husband booked me a massage with Noel. Noel was…read moreprofessional and courteous. Hands down the best massage I've ever had! He gave stellar tips about stretching certain areas of focus. Afterwards, I added the 45 minutes in the salt cave. It was super relaxing that I took a little snooze. Highly recommend for anyone needing a little TLC.

The salt room was pretty cool. It's a decent sized co-ed room where you get to relax and unwind…read more The massage rooms were clean and cozy & the massage was great. On my way out I noticed their membership pricing which looked to be pretty affordable. There's also a nice variety of merchandise at the front entrance (by the seating) available for purchase. I'd go again.

I can't believe I have never reviewed this salon. I've been coming here for 10 years . When I moved…read morehere my sister was going there so recommended them and she still goes. They offer just about every treatment that's available out there and they have the new cool peel. Tonight they had a VIP event and it's super fast and if it's even half of what the picture shows, for results. I'll be happy you're supposed to get three treatments so I'll probably be back for that along with my other facials that I do. The place is super cute. Everything's purple and they had some nice treats for us tonight. The girls are beautiful and very kind.

Nicole did my facial and she was great: very careful and friendly. The place is nice and quiet and…read moreyou get personalized service at a great value.

I came in yesterday for the first time. My boyfriend…read morepurchased me a gift card for Mother's Day. $129 full body 50 min massage. $30 salt room. Upon walking in it is gorgeous in this place. They do sell Eminence products, which I love. The massage room is beautiful and it only got better my masseuse he was very kind and during the massage targeted areas greatly. Day after I'm feeling wonderful. I had yet to experience a salt room, it was so calming and peaceful. I will definitely be back next month.

I've been a customer of Lapis & Oak for 3 years and, unfortunately, feel compelled to leave this…read morereview. A business shouldn't only be measured by its positive experiences, but also by how it handles mistakes. After a great massage focused on a problem area, I booked a follow-up appointment with the Associate before leaving. As the date approached, I received no communication, so I called only to be told there was no record of my booking. Then, a month later (on the same date I had originally booked), I received a call from the manager, Karina, asking why I had missed my appointment. I explained the prior issue and that no appointment existed on my end. A week later, Karina called again to say they would "courtesy waive" a no-show fee. I reiterated that there should be no fee at all, as I never booked that date. I also explained an Associate never called me as they usually do to confirm the appointment and asked if their approach had changed. She responded that she needed to pay her employee and close her books, which missed the point entirely. She also mentioned an email had been sent - I later found it in my junk folder, but I had no reason to look there for an appointment I didn't make. Had I seen it, I would have contacted them to correct their error. While I've had positive experiences at Lapis & Oak, I'm disappointed in how this situation was handled. I understand mistakes happen, and I'll take steps like booking directly through their website rather than with a person and checking junk folders more often. However, what I find most frustrating and the reason for this review, is the lack of accountability and the tendency to shift blame onto the customer.

My wife and I visited Lapis Spa in Las Vegas twice this past weekend, and it was one of the most…read morerelaxing parts of our trip. We used the sauna, steam room, jacuzzi, and locker room facilities, and everything was consistently clean, peaceful, and well-maintained. My wife had a deep tissue massage and said it was excellent. I even got a pedicure, which was great as well. Even though I don't remember everyone's names, every staff member we interacted with was friendly, pleasant, and incredibly helpful. They really helped make our weekend feel relaxing and stress-free. If we stay again at the Hilton Grand Vacations Club Elara, we will definitely return to Lapis Spa inside Planet Hollywood. Highly recommend for anyone looking to unwind while in Las Vegas.

I've been here a total of three times since 2024. My first two times I had massages with Heidi and…read morethey were fantastic! However, my most recent visit (a few days ago) Heidi was not available and I had Gisele instead. She was kind at pickup, however, as we were talking through the consultation she visibly started becoming detached and I caught her slightly roll her eyes a few times after I asked some questions about add ons. While she stepped out and I was about to get on the table, I stuck my head out into the hall to ask to add an oil add on and she was leaning against the wall on her phone. She immediately put it away and said she could add the oil (I forgot the name of it). I thought this was a bit unprofessional since there are guests walking up and down the hall. During the massage, I asked for her to lighten the pressure and her responses were clipped and she seemed annoyed. I did not feel relaxed after and felt like a huge inconvenience to her. I always go down to enjoy the spa and it honestly was chaotic this time. I always enjoy the sauna shows (Joli is amazing!). The common area was too over crowded and it was LOUD. I get it, it's a social area but the employees should be able to ask to lower the voices in a spa, right? Apparently not. I asked Rolli (he said he was a supervisor) about it and pretty much said that's how it is and I could go to the female only side for more quiet if I wanted. I then saw him approach a female employee with orange hair and they seemed to laugh about it as she looked over my way. Also, all of the warm stone chairs had towels/robes on them to block anyone from sitting while everyone was in the pool. So no one else could enjoy them and again the employees didn't do anything about it. Okay.... I felt unwelcome in that area with them so I went to the ladies side. The hot tubs edges had black/green goop building up. Half the showers are broken. There were dirty cups/bowls everywhere. The star lounge had dirty towels built up. I went to the desk (where they give you your shoes) and there were about 7-8 of them standing inside...men too! Why can they see into the ladies only side? Again, fine I'll move on from that...but they were all so so loud and just laughing and chit chatting. You could hear them in the locker changing areas and the couches where you enjoy the snacks. While the entire spa was a mess! I got changed and left. I didn't even want to mention anything at the reception desk. It was overwhelming and underwhelming all at the same time and just wanted to get out of there. I honestly won't be coming back. The facilities are not being kept up with anymore. The service quality is very low. It was such a bad experience, there are other spas that offer better value for your money.

Chalon at GVR Spa has been my go to for the best gel manicures/pedicures for over two years now…read more She provides such professional and high quality service I would not go to anyone else. I have lived in Las Vegas/Henderson area for most of my life and been to nail tech after nail tech, salon after salon searching for someone who knows how to do it right! No one in this town comes close to providing the level of service and professionalism she does. The spa environment is calming and serene and she has warm energy and is very skilled at her craft. Highly recommended *****

I think this is a cute spa, but I just wished their employees were a bit more welcoming and…read morefriendly. However, the massage therapist was amazing and she was really nice. It was an amazing relaxing hot stone massage. I love that they have cute little hygiene products in the bathroom. I didn't personally use the inside amenities like the hot tub because it was pretty packed. However, I did end up going to the dedicated outside pool area to try to read and catch a tan. It was a little busy and no place to sit at all in the morning, but towards the afternoon, more people left and opened up some lounge chairs. The food and cocktail I ordered from the menu was amazing! It was worth the little price tag. My gripe, I wished the servers came around more often, and cleaned more often. So many filthy people who left their dirty towels on chairs, it causes some confusion on which chairs are taken, and which are free to use. Also, so much food waste and plates everywhere that weren't cleaned and sat there for 1-2 hours during the whole time I was there. It was pretty gross and the little birdies were having a field day.

Here's your polished review:…read more My massage with Tanya was one like no other. She was incredibly attentive, asked all the right questions about my focus areas, and delivered the exact firmness I requested. As a long-time member, I can confidently say she ranks among the best massage therapists I have ever had. We also absolutely loved our experience with Kim and Myla at the front desk - their warmth and genuine kindness created such a fresh and welcoming energy. I would wholeheartedly recommend this location for your next massage.

Extremely disappointed with both my experience and how management handled my concerns afterward. I…read morebooked and paid for an 80-minute massage but was taken back around 7:07 PM, the massage didn't begin until approximately 7:10-7:15, and it ended at 8:20. I clearly did not receive the full 80-minute service I paid for. What was even more frustrating was the pushback from management when I brought this up, rather than an effort to make the situation right. I even asked them to review their camera footage to verify the timeline. We've been members, but after this experience and the way it was handled, we will be canceling our membership. Very disappointing customer service.

A great spa experience. Massage was incredible. I love the different temperature pools. I must say…read morethe music they play is my favorite part of the experience. The place is super clean and everyone is very attentive. My massage was great, perfect pressure and the hot stones and aroma therapy was great. I will continue to visit.

Our service was unexpectedly amazing! We had a few hurdles before our experience began when we were…read moretold that they don't do services here and we would need to get them at the spa at Mandalay and then walk over to use the amenities. That is actually not the case, and we were able to get our services here and enjoy the amenities here. Our pedicures were absolutely amazing and Z and D did a fantastic job! April was also incredible attentive and helpful with our experience. We really enjoyed the steam room, sauna and cold dip, but the massive hot tub takes the cake! It was so relaxing to have such a large hot tub where you can submerge up to your shoulders while standing! We also were able to unexpectedly enjoy a fantastic lunch at the spa. At check in we asked if we could order lunch and we were told we there was no spa restaurant and they recommended walking down to the food court. However, luckily we found information indicating that there was in fact a way to order lunch to the spa and we had a nice lunch. Overall a fantastic experience and a great hidden gym. The advertising and website of this place truly does it a disservice and doesn't show how fantastic it is.

Currently closed for renovations as of 7/31/2026. I would…read morelove to try this spot when they open back up!

Just had the best massages we've had in a very long time (might be the best). Ethan and Gaby were…read moreprofessional, friendly, and really did an amazing job. As locals, we love coming here and enjoying the couples area. We had the whole area to ourselves for two hours. 20% off for locals, don't forget to tip. Will be back and will be asking for Ethan and Gabby. Thank you!

Back again! I absolutely LOVE Millie (and I'm truly so picky!). She is so full of knowledge &…read morehealing energy. Her hands are magic. Always saves the day. Business is affordable, beautiful and clean. Today we did a focus massage, she went above and beyond! Thank you. I also have spoken with the owner before & really appreciate his professionalism and genuine care for his business & making sure every client is happy. 10 stars! (PS appreciate that I don't have to commit to a membership. )

Call to book directly and ask them not to switch your massage therapist. Normally, you should…read morereceive a courtesy call if a change is made, but that hasn't been my experience here. According to Zen Massage, new clients are given the lowest priority, which is disappointing. I've been to many massage places in town and haven't run into this issue elsewhere. Unfortunately, when I booked online again, I expected to see the therapist listed in my confirmation but was assigned someone else. I mentioned this problem in my previous review, and the reply I received said it shouldn't be happening. Yet it did again--this time I scheduled with Alma and was switched to Perla.