I came here very depleted. I am a single mom w little to no time for myself lately. I booked the 3…read morehr. Bliss package, which includes a salt room therapy session, massage and facial. It truly felt blissful. I left feeling renewed and refreshed physically, emotionally, and spiritually. Svletlana was my esthetician, who I finished my day with and she was absolutely amazing. She's extremely intuitive and had such wonderful energy. The massage was great, salt room was super relaxing and detoxifying, Anthony at the front desk was so attentive and welcoming too. I have nothing but positive things to say about this place. I highly recommend coming here. It is a great little healing Oasis in the desert. I really hope to return soon!!

The best massage I've ever experienced , hands down . I got the energy cleansing massage w/Noel for…read more80 minutes , from the moment you walk in the vibe is very balanced and welcoming . I would definitely recommend this massage to annnnnnnnnyone. 100000/10 please visit !

Nicole did my facial and she was great: very careful and friendly. The place is nice and quiet and…read moreyou get personalized service at a great value.

Had a great experience here, came for my first facial. She was gentle, it was relaxing, and my skin…read morefelt smooth after. I was hoping for some recommendations on how to continue with a skin care routine or other procedures to try. I would have made a follow up appointment but unsure what to choose.

I came in yesterday for the first time. My boyfriend…read morepurchased me a gift card for Mother's Day. $129 full body 50 min massage. $30 salt room. Upon walking in it is gorgeous in this place. They do sell Eminence products, which I love. The massage room is beautiful and it only got better my masseuse he was very kind and during the massage targeted areas greatly. Day after I'm feeling wonderful. I had yet to experience a salt room, it was so calming and peaceful. I will definitely be back next month.

I've been a customer of Lapis & Oak for 3 years and, unfortunately, feel compelled to leave this…read morereview. A business shouldn't only be measured by its positive experiences, but also by how it handles mistakes. After a great massage focused on a problem area, I booked a follow-up appointment with the Associate before leaving. As the date approached, I received no communication, so I called only to be told there was no record of my booking. Then, a month later (on the same date I had originally booked), I received a call from the manager, Karina, asking why I had missed my appointment. I explained the prior issue and that no appointment existed on my end. A week later, Karina called again to say they would "courtesy waive" a no-show fee. I reiterated that there should be no fee at all, as I never booked that date. I also explained an Associate never called me as they usually do to confirm the appointment and asked if their approach had changed. She responded that she needed to pay her employee and close her books, which missed the point entirely. She also mentioned an email had been sent - I later found it in my junk folder, but I had no reason to look there for an appointment I didn't make. Had I seen it, I would have contacted them to correct their error. While I've had positive experiences at Lapis & Oak, I'm disappointed in how this situation was handled. I understand mistakes happen, and I'll take steps like booking directly through their website rather than with a person and checking junk folders more often. However, what I find most frustrating and the reason for this review, is the lack of accountability and the tendency to shift blame onto the customer.

My wife and I visited Lapis Spa in Las Vegas twice this past weekend, and it was one of the most…read morerelaxing parts of our trip. We used the sauna, steam room, jacuzzi, and locker room facilities, and everything was consistently clean, peaceful, and well-maintained. My wife had a deep tissue massage and said it was excellent. I even got a pedicure, which was great as well. Even though I don't remember everyone's names, every staff member we interacted with was friendly, pleasant, and incredibly helpful. They really helped make our weekend feel relaxing and stress-free. If we stay again at the Hilton Grand Vacations Club Elara, we will definitely return to Lapis Spa inside Planet Hollywood. Highly recommend for anyone looking to unwind while in Las Vegas.

I've been here a total of three times since 2024. My first two times I had massages with Heidi and…read morethey were fantastic! However, my most recent visit (a few days ago) Heidi was not available and I had Gisele instead. She was kind at pickup, however, as we were talking through the consultation she visibly started becoming detached and I caught her slightly roll her eyes a few times after I asked some questions about add ons. While she stepped out and I was about to get on the table, I stuck my head out into the hall to ask to add an oil add on and she was leaning against the wall on her phone. She immediately put it away and said she could add the oil (I forgot the name of it). I thought this was a bit unprofessional since there are guests walking up and down the hall. During the massage, I asked for her to lighten the pressure and her responses were clipped and she seemed annoyed. I did not feel relaxed after and felt like a huge inconvenience to her. I always go down to enjoy the spa and it honestly was chaotic this time. I always enjoy the sauna shows (Joli is amazing!). The common area was too over crowded and it was LOUD. I get it, it's a social area but the employees should be able to ask to lower the voices in a spa, right? Apparently not. I asked Rolli (he said he was a supervisor) about it and pretty much said that's how it is and I could go to the female only side for more quiet if I wanted. I then saw him approach a female employee with orange hair and they seemed to laugh about it as she looked over my way. Also, all of the warm stone chairs had towels/robes on them to block anyone from sitting while everyone was in the pool. So no one else could enjoy them and again the employees didn't do anything about it. Okay.... I felt unwelcome in that area with them so I went to the ladies side. The hot tubs edges had black/green goop building up. Half the showers are broken. There were dirty cups/bowls everywhere. The star lounge had dirty towels built up. I went to the desk (where they give you your shoes) and there were about 7-8 of them standing inside...men too! Why can they see into the ladies only side? Again, fine I'll move on from that...but they were all so so loud and just laughing and chit chatting. You could hear them in the locker changing areas and the couches where you enjoy the snacks. While the entire spa was a mess! I got changed and left. I didn't even want to mention anything at the reception desk. It was overwhelming and underwhelming all at the same time and just wanted to get out of there. I honestly won't be coming back. The facilities are not being kept up with anymore. The service quality is very low. It was such a bad experience, there are other spas that offer better value for your money.

I was really looking forward to my deep tissue massage. The masseuse was nice, but everything felt…read morevery mechanical/rushed. I felt just like another number in her day. She did not address/spend extra time on the spots I had emphasized to her (neck/shoulders). After the massage I laid there for not even 60 seconds when she was knocking on my door rushing me out. I was early to my massage;everything was on time. It felt very rude and unnecessary. They should not be overbooking if they're going to rush people like that. I've had many massages and they've never rushed me at the end like that or not cared about the spots that I came there to massage out. The spa itself is great. A nice place to spend the day, but the service that I came there for specifically I was very disappointed.

Service: had to update my review since FINALLY the jets work in the women's hot tub. Yay!!! I…read morestopped going here for a while because my absolute favorite masseuse, Sioux, moved out of state. But hubby got me a gift card last Xmas so I decided to use it. I had an 80 minute massage with Roxanne and she was fantastic. She was very experienced and will be my go-to from now on! Tip: Locals get 20% off M-F. The only thing I don't like is when you make an appointment, they don't send you an email or text confirmation. This gives me anxiety that they will screw up. Even though they call you the day before to confirm, to me it's basic for them to have the ability to send you an email or text confirmation. It's not that hard so step it up!

Silvia always gives the best massage! I choose the healing…read moremassage and you will feel great. The ocean music background is relaxing.

I love this place!…read more Clean, friendly, and priced well. A great ambiance and I apologize that I wake up in mid-snore. Lots of parking! Only reason I don't have a membership is because it's out of my way. I live in Lake Las Vegas, and this is usually a destination that is planned with intention.

Tucked away within the vibrant energy of W Las Vegas, BATHHOUSE Spa offers a bold reimagining of…read morethe traditional bathhouse, seamlessly combining modern design with time-honored rejuvenation rituals. As you pass through its unmarked entrance, you are enveloped in an atmosphere of serene opulence. The walls, adorned with smooth obsidian onyx, reflect the soft glow of hundreds of strategically placed candles along the floor. Their gentle light creates a captivating scene that evokes feelings of spiritual transformation and renewal, making you feel like an exclusive guest in a private sanctuary. At BATHHOUSE Spa, the experience is designed to awaken your senses and promote holistic well-being. The journey begins in the therapeutic plunge pools, each basin expertly carved from lustrous, polished stone and maintained at meticulously calibrated temperatures. The revitalizing waters stimulate circulation, preparing you for the next sensory delight. The ethereal steam room, infused with rich herbal essences, or the three exquisitely designed saunas, each offering a progressive increase in both heat and humidity, await your arrival. The transitions between these elements create a fluid experience, making you feel as though your body has transformed into water, ebbing and flowing in a harmonious rhythm. BATHHOUSE Spa is not just a solitary retreat; it's a community. Its unique co-ed layout fosters a sense of connection and camaraderie. Plush lounge areas invite quiet conversations, enhanced by refreshing mists that gently caress your skin. Sleek communal benches create a welcoming atmosphere that pulsates with both exclusivity and lively camaraderie. For those seeking private indulgence, the spa's luxurious private tubs offer an intimate sanctuary, promising undisturbed tranquility. By artfully harmonizing social interaction with solitary reflection and traditional elements with forward-thinking innovations, BATHHOUSE Spa at W Las Vegas offers an exquisitely curated journey through wellness. It is a destination where modern sophistication seamlessly coexists with elemental rituals--a haven that beckons you not just to relax but to experience a profound rebirth of the spirit and body, leaving you feeling revitalized and ready to take on the world.

Seems to need some updating. Hat tub was just lukewarm and the cold tub was not that cold…read more There are two steam tools which were great, and so was the red-light hot room. Hopefully it was just a fluke.

Just had the best massages we've had in a very long time (might be the best). Ethan and Gaby were…read moreprofessional, friendly, and really did an amazing job. As locals, we love coming here and enjoying the couples area. We had the whole area to ourselves for two hours. 20% off for locals, don't forget to tip. Will be back and will be asking for Ethan and Gabby. Thank you!

Today we had a Spa day here at Costa Del SurSpa and salon. I was pampered by Costa all the amenity…read moreare here I had a Swedish massage by Kristin she was so great she helped me with my shoulders and neck It was absolutely amazing. After the showers, stream room dry, or wet stream is your choice, and jacuzzi or hard pressure shower. So clean here and lots of fresh towels and shampoo & conditioners, shave cream in the showers. What a relaxing time. We definitely will be back here with more friends and family You must come zen here!! They have beautiful Spa here it such a relaxing spa.