Surprisingly Redding Lithia Toyota did follow up. They did want to make it right after all. The upsell charges on the alignment that weren't a safety issue were removed. The engine light, which was the safety issue, seemed to have resolved itself on its own, but Toyota agreed to check it out anyway because we were going on a cross country road trip shortly. We had already had Another local car repair shop check the engine light issue, after Toyota found the issue but didn't diagnose, due to our concern for our safety. Both shops seemed to agree that there was a leak in the exhaust system -- possibly the gas cap. Since we had filled the gas tank since both services, we felt it was possible the 2013 gas cap could be failing since it has been with the car since the beginning. Neither shop is certain that it will be the final fix. However, as it is the cheaper and easier fix, I asked to purchase a new gas cap for the vehicle before leaving Toyota. Thank you Toyota for showing you care. Communication with each other is the key to a good experience. read more

My granddaughter and I were shopping for her first car. She found the car she wanted at Lithia. We had the pleasure to work with Isiah as our salesman. Isiah and the staff made her experience positive and respected her need to stay within the amount she wanted to spend. Thank you! read more

Did an online purchase, Charles was beyond helpful. Gave me a walk through of the vehicle, noted anything that was important during the walk through and allowed my the time to thoroughly exam. Requested a hold and they honored it even thought the car was in demand. I didn't feel rushed during any part of the process, and I love my car! Thanks guys! read more

Terrible service!! Was treated like i was a 5yr old because I am a woman who does not understand mechanic lingo. He was rude, smirked and laughed. I dont know whats wrong with my brakes thats why I came here $%#%$! read more

DO NOT GO HERE! My transmission stopped working hours away from home this was the closest "shop". I figured I could trust the dealership. Asked them for a simple drain and fill to get back on the road and make it home. They told me my transmission was blown and needed a new one for $8,000. What a joke. Had to spend $1000 and cancel my trip to get my truck towed home. Put new fluid and filter in myself, guess what, truck runs and drives completely fine!!! $140 on oil and filter instead of 8 grand. Almost took their word for it too wow. read more

Lithia Toyota of Redding - 2009 Toyota Tacoma - Car Dealers Near Me - Redding, California

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If I could give them a zero , I would . Leaving a factual review. I have all the records to prove this has happened to me and testimony from colleagues, family and friends. I am writing this review because I need Lithia Toyota of Redding to finally do what is right. I purchased a 2017 BMW from this dealership with ~49,000 miles for approximately $22,000 and paid an additional ~$5,000 for an extended warranty, under a lot of pressure from a sales person at time of closing , believing I was making a responsible investment in a safe and reliable vehicle. Instead, within weeks of purchase, the car began experiencing repeated coolant leaks, overheating, and persistent heavy fumes inside the vehicle. Over the past 2.5 years, the vehicle has been returned multiple times for the same unresolved issue, including several tows (4-5 now) back to the dealership. On more than one occasion, I was also left to figure out transportation on my own because a rental vehicle was not available during repairs, creating even more financial and personal hardship. To make matters worse, I am repeatedly charged a $200 diagnostic fee for what continues to be the same recurring problem. During one tow, another issue was identified and presented as though it was entirely separate from the original concern, yet the vehicle is still overheating and leaking coolant to this day. It is in their shop today - another missed day of work with a migraine. What is most concerning is the impact this has had on my family. Every family member who has been in this vehicle has experienced immediate nausea, headaches, and worsening asthma symptoms. I never truly got to enjoy this car or drive it comfortably without the overwhelming smell of fumes and it leaving me stranded on my way to Sacramento for a flight -work trip. I will continue advocating for a fair and decent reimbursement because no customer should spend this kind of money -- over $30,000 total at this point, including warranty -- and be left with a vehicle that has been unsafe, unreliable, and never properly resolved. I am asking my Redding community: What would you do in this situation, and what do you feel is a reasonable reimbursement amount? I would truly value any advice, support, or shared experiences from others who may have gone through something similar. I am not going to stop advocating until this is made right. Corporate in Oregon pushes back to local dealer and dealer offers 5-8k for buy back , which I think is absurd. I have reached out to Lithia Toyota -regional office in New York with no response . I am filing once again with Better Business Bureau because our community deserves to be protected and things like this should never happen, especially not from a big dealership like Lithia... read more

Lithia Made good and removed the the add ons. I believe everyone deserves a second chance. We love the car! The service was good. Just didnt want to sspend money I dont have. read more

Huge thanks to the service manager, Chris Millard for his never ending patience, his never give up attitude & keeping me informed with updates on my vehicle repair which was very complex, not easy to diagnose. Also big thanks to Rich for all he did keeping me informed updates and to the parts department for ordering the part, getting a bad one & sending it back and getting another one expedited from NY! Thanks to the young man who washed & cleaned my car after being outside for a long time (name unknown) Last, but not least, a huge thanks to Todd, master technician, for figuring out the problem and getting it resolved as fast as he could given all the holidays in between. This group gave me back my beloved car and truly rivaled the Lexus dealer! I am indebted to these men and this company. Kat read more

Lithia Toyota of Redding - Thumbs up with Chris Millard, service manager - Car Dealers Near Me - Redding, California

Dropped my car off for a tire rotation, came back with a cracked window. Somehow had gotten a rock chip, had a full crack on my window when I left. Waited around for over an hour to speak to Manager. Who was told there was nothing they were going to do about it, wasn't their fault, treated me like garbage. I left in tears. Told the manager I didn't like the way he was talking to me, and I didn't feel very respected, he said Ok and smiled. No how can I help you, no apologies, Worst customer experience I've ever had anywhere. General manager Dave was who I had my discussion with. Terrible treatment. Whenever I recommend this place to anyone. read more

Lithia Toyota of Redding - Car Dealers Near Me - Redding, California

salesperson mike loves to sell you a car. however, after the sale service is extremely poor! repeated emails and phone messages go unanswered. lastly, finance manager casey needs training as to what the job entails. a 15 minute task took him 1-1/2 hours. sad! my next toyota purchase will be in sacramento or roseville. read more

Months ago I brought my toyota yaris in for it's free oil change. It was refused service because I was told the oil pan was leaking. I just had a professional mechanic look at it and there is nothing wrong with it. I was lied too so you guys could get out of doing something free and I am not very happy about it. I have been a loyal customer for years and this is how you treat your customers. No thank you. read more

Classic bat and switch, I drove 5 hours each way, 10 hours of driving to look at Toyota Rav 4 Limited. Car was so dirty full of pet hair, scratches and dings - how can they certify such beater car. Hire professional detailers and sales and replace your sales management team - they mistreat sales guys. Deceptive business practice, and can't trust their sales people or sales management. absolutely zero. First and Last purchase here. Avoid this dealership at all costs. read more

Rich was amazing! Kept us up to date through the whole process of getting our lock system fixed on our 02 Toyota was amazing. They were able to diagnose the issue even though others could not. Texting with Rich made my life easier as I have minimal access to my phone through t the work day. Thanks Rich! read more

Went to get info on a rav4 hybrid. No one came out to check on me. Went in the main building and saw two guys sitting on the counter. When I asked for a brochure on the rav4, I was told they don't get them anymore and I would have to go to Toyota.com for information. Neither guy got up or offered to show me a car, gave me a business card or asked if there was anything they could do for me. Looking to buy a hybrid soon, if I do decide on a rav4 I do not see myself doing business with redding toyota. read more

Yup this place has terrible customer service. They'll blow steam up your booty to butter you up then won't deliver on basic common curtisy. I feel sorry for the people who have to work at such a terribly managed company. read more

2/12/2026-Lithia toyotas service MRG Chris is useless and refuses to retutn customer calls. The service gal whom I spoke to 1st is dumb as dirt. She claimed I cursed at her which is a blantent LIE!!!!!! Been going to this dealship for years and the current higher ups could careless. Chuck Patterson it is!!!! they are a tad further but woth it when it comes to customer service. Filed a complaint with Toyota North America and they were beyond apologetic for the rude responce that I had gotten from Lithia. read more

Where do I even start? I have a newish car 2022 Camry and unexpectedly my transmission went out. I was stressing pretty hard on how I'm gonna come up with the money to fix this. I tried contacting toyota personally and got denied for any kind of help because of the miles on my car and warranty being over. Then Chris the supervisor of service stepped in. Chris went beyond and above for me and he didn't have to do anything for me but he did and he talked to Toyota and he helped me get a new transmission for my car. I am beyond thankful to Chris for all the help he has given me. Also wanna thank John at the service front desk for always taking care of me and actually caring. These two didn't have to do anything for me but always continue to give the best customer service and I will be forever grateful. Even though my car has had some issues for being such a new car I don't hold that against the company. Not every car is built the same and not always gonna be a picture perfect life of a vehicle. But they sure stand behind their name and made someone a life long Toyota customer. I will be spreading the word for their tremendous customer service and great character. Need more of this in life right now with so much going on in the world. Thank you again Chris, John and Toyota! read more

Lithia Toyota of Redding - Car Dealers Near Me - Redding, California

Waiting over an hour and 45 minutes is unacceptable for an oil change. I had an appointment and still waited this long. Not worth the wait. read more

Lithia Toyota of Redding - Lithia Toyota - Car Dealers Near Me - Redding, California

Recently bought a used Honda off them, was told the car was in perfect condition and got inspected along with an oil change. A week later my oil change light came on and when I changed it the oil was dark and old. Also a week later the car started misfiring fixed it by changing spark plugs but then another month later car went into limp mode and won't run. Tried contacting the sales manager and they never pick up or return any calls. Don't buy from this dealer they will scam you. read more

The had a car posted for a price after waiting 2 weeks for them to get the car on the lot they started pressure about running credit. We were paying cash but she insisted they needed the credit check to pull the car in. Then it was another week after I refused to let them run our credit we never heard from them again. So we went to Yuba City and easily purchased our new car. Plus because they were souch easier to work with we went ahead with some upgrades. Will NEVER suggest Lithia Toyota of Redding read more

Be very very careful with this dealership. I was pre-approved through golden one and they insisted i run a credit check with Toyota. Golden one still had lower rates. They did my entire paperwork with the wrong rate!!! I had to redo it, and they did it wrong again. This time they through in warranty's that I did not ask for. So we did it a third time. The third time they were able to sneak in a $995 junk fee for spartan security. This is some tracking device that has an insane markup. I did not ask for this and made it very clear I do not want any options or markups. Very deceptive practice. How does my social security bring up someone else's name? They wear you down to run fraud on you. Not cool I will be contacting Toyota of north america for assistance. After waiting 3 months they gave me a whopping 24 hrs to come sign for the car so i have to do 320 mile round trips twice. This is how they treat customers who drive 6 hours roundtrip to give them business read more

Lithia Toyota of Redding - Junk fees added in. Be aware people!! - Car Dealers Near Me - Redding, California

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Brought my wife's low mileage Prius in for an oil change and tire rotation. I had an appointment for their express service. After declining the unnecessary crankcase, PVC valve and MAF cleaning, I am still sitting here waiting for the car 2 hours later. This is WITH an appointment for express service. Ughhh! read more

I have been searching for a new 4Runner TRD Pro in Solar Octane for the last couple of weeks. ALL of the dealers in the SF Bay Area wanted a mark up for these cars. Markup range from $5K all the way up to $15k. I know this car is rare, and I refuse to pay for any type of markup. I saw this car on the Lithia Toyota website on Saturday night (11PM) and sent an email to inquire about the car. Steve Anderson contacted me the next morning, around 9AM, and said the car was available and there was NO dealer markup! Selling price was MSRP $55,975. I informed the salesman, Steve Anderson, that I would like to purchase the car and I can be in Redding at 4PM. I drove from San Jose to Redding and arrived a little early (3:45PM). Once I arrived, Steve was ready and helped me complete all the new car paperwork/finance document/insurance etc... we were done with everything in about 1 hour. This was the best and easiest new car purchase experience I have ever had. Thank you Steve Anderson and the team at Lithia Toyota of Redding!!! read more

Lithia Toyota of Redding - 2023 4Runner TRD Pro in Solar Octane - Car Dealers Near Me - Redding, California

Would give zero stars if I could. Hands down the worse servicing department I've ever been to. Employees have zero customer service and treat you like an inconvenience. Purchased several vehicles from them and they sure are friendly when you are buying a car, but treat you like an annoyance when you try to use the free oil change. read more

Totally missed my appointment and I showed up a hour late and they still took me in and got me in and out

Great service. Went there to change airbags due to a recall. Richard at the service desk was very nice and helpful in trying to get us a loaner car while we waited for the car to be repaired. Kept us updated and the car was done one hour before the expected repair time. Thank you Richard! read more

DELAYS with service- always Once again I am stuck here waiting for my oil change to be complete. You will be told 60-90 minutes, but the reality is closer to two hours!!! I am traveling today with a three hour drive and was assured 1hour appointment. I should have known better So frustrating - Do not recommend them for service- ever! read more

This Toyota service department used to be fantastic but now it's horrible. Don't purchase a lifetime oil change unless you want to spend 1 1/2-3 hours waiting for your car that's with an appointment. At times I've paid out of pocket at Tread Tech Tire and auto to avoid the long wait. Dropped in a few times tires rotated. Oil changed and out the door in 30 min. The amount of time wasted waiting isn't worth it. I was told when I brought it in today for my appointment it would be 1 1/2 hours which I think is ridiculous when I have an appointment. at 1 3/4 hours I asked how much longer they hadn't even started it yet. I asked if the service manager was in and they said they were in a meeting but then found someone to change the oil. They right now have the worst service of any repair shop I've been to. Followed up on the reply left a message yesterday no return call yet. read more

We've been coming here for service for our vehicles for many years and the customer service has changed, sadly. It used to be very customer service oriented (anyone could and would happily help you) and over the last couple of years, we've had three unprofessional experiences. At least one person seemed intoxicated and was very unprofessional, and two who work in the service desks do not want to help you even though they aren't helping others. If you do need service, see Mike in the service department. He's quite professional and very customer service oriented and easy to communicate with as are the techs he works with. read more

Oh my goodness where do I even start. Daniella, Ray, literally everyone working was so so helpful during such a stressful time. I don't know what I would've done in my situation without their patience and willingness to work with me. Left with the most amazing experience and amazing vehicle. A BIG thank you to Lithia Toyota :) read more

I am a penny pinching person who gets really nervous when I'm having to make a big purchase. We were in desperate need for a new car, so my dad came to the dealership to look around for me and met Sky. She was so awesome, he brought me back and a few hours later, I drove home in a car I didn't even realize I could afford. Sky made the process so easy, less anxiety inducing and was so pleasant to work with. Next time we need a car, I'm going back and asking specifically for Sky. She was the best! read more

Poor customer service they do not answer calls. takes forever to get ahold of anyone. They need to get rid of the general manager and get somebody in there who knows what the hell they're doing. service Dept is a joke. Should of purchased a Honda. read more

Worst dealership I've ever dealt with for service. Why does an oil change and tire rotation take 4 hours with an appointment? This is my 4th time in and it's the same thing every time and it's excuse after excuse. They have the worst customer service. Do yourself a favor and take your vehicle somewhere else. read more

Poor Product Poor Customer Service Dishonest Employee Dan sold my daughter a car in August 2023 when she traded in her car. Two months later her transmission broke and since that time she's had to have her radiator and battery replaced. To make matters worse, Lithia sold her old car to someone else with her license plates still on the car. I've been having to sort out the FASTRAK mess since October because the new owner is using her plates. I sent FASTRAK her bill of sale but interestingly enough, the only information missing from that bill of sale was her cars license plate number. When I called Lithia to ask for the bill of sale to modified to include her license plate number, the person told me that they sell all of their cars with license plates and then proceeded to hang up on me. Lastly, DAN promised my daughter that he would mail her the Ray-Ban sunglasses that she accidentally left in the car she traded in, when she hadn't received them a few weeks later she called Lithia and DAN told her that he had thrown them away! read more

Lithia Toyota of Redding - Car Dealers Near Me - Redding, California

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I wanted to shop local but this dealership doesn't make it easy. I did the research and knew what to expect on price. When I found the vehicle at Lithia for $7k over the fair market price I figured they would negotiate. Wow, was I wrong! The sales guy basically said they won't deal because we're in Redding and treated me as if I was an idiot for even asking. They took a whole $500 off the sticker price hahaha What a joke! "Great News" Lithia, you didn't need to "loose money" since your only trying to "break even". I found the same make and model 2 yrs newer and way below your price at another dealership. read more

Bought a new Tacoma in Medford but, because I live in Redding, I'm forced to get it serviced at Lithia Toyota of Redding. I've learned to schedule regular maintenance 4-6 weeks ahead of time because they show no available appointment times on their website for regular service within a more reasonable period. I'm sure they would rather perform higher cost service than oil changes and tire rotations. My truck will need its 20,000 service in about six weeks, so I got online to schedule. The website is not working properly, and it wouldn't let me schedule, so I had to call. Of course, I had to leave a message, which I have now done twice, but nobody has returned my call. Don't know how this place stays in business. I guess they get away with it because they're the only Toyota Dealership within 90 miles. read more

I bought a brand new Rav4 two weeks back with 5 miles on it and noticed when i got home that they overinflated all the 4 tires to 55PSI and the engine compartment had mudstains inside on a brand new car. read more

Lithia Toyota of Redding - Mud stains - Car Dealers Near Me - Redding, California

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I have purchased two Tundras from this business. Sales staff is good but the service writers, specifically Rob Silva, is what makes coming here a positive experience. Quick and responsive to fixing anything but more importantly, always willing to listen and open to help. His job can't be easy and still he always has a smile and is truly the reason I'll keep coming back. read more

I'll keep this short and sweet so I don't put more time into a bad experience. Buying used cars is always a bit of a crap shoot--it's based on trust, research, and a bit of luck. You choose a dealership when you want some assurances. Lithia Toyota, and specifically Mike Hamilton and Cory, floor manager, appear civil, but they're just out to make a buck. My daughter and I found a car, arranged a visit, committed to a car, and they sold it out from under us after they said it was being repaired and off the lot but would be ready when we got there. After the mis-deal, Mike was defensive, and Cory threw him under the bus. Who knows the inner workings of dealerships, and definitely used car dealerships are always suspect, but a certified Toyota dealer should be above board all the way around. This one isn't. They also promised to replace a front bumper that had been attacked by a dog, but later said they'd only repair it with bondo and paint. Take a look at the photo. It'd be hilarious if it wasn't ridiculous first. Bottom line is, ethical practices are suspect. Buy at your own risk. What I wouldn't do is trust what they say. And for me, trust is critical when buying from a dealer. Here's another ding on their reputation. Oh, after the dispute, Mike tried to upsell me a new car and another car? Really? Don't you get it? Pic is of the dog damaged bumper. I wonder how their bondo job turned out? Also, I think Mike has a YouTube channel. I'd review it but I need to buy a car. read more

Lithia Toyota of Redding - dog-eaten bumper before repair - Car Dealers Near Me - Redding, California

I don't even know where to begin, I had an interest in the car they had on the website and I email them regarding about it. a day later, they reached out to me and asked if I was interested, I said yes. and then this is where things get interesting, the sales guy was like, there is some issue with the car. and im like what issue. won't know he gets back to the dealer. a few days later , no reply and I reached out to them . they said is an issue with the transmission, im like okay. when will it be fixed, he stated the dealer is backed up with 200+ cars that needs to be done. im here to buy a car, not to listen to their excuses. I asked, if I were to buy the car now, can I take it home. they stated, not for at least 3-4 weeks, I asked why, cause it needs to be fixed. and then I ask them, why put.a car on their website for sale but it really is not. so if I were to buy from them, I would be without a car for an month + making a payment on it. needless to say, this dealer is very shady and not honest up front. if I were you, take your $$ elsewhere cause they are an dealer that doesn't know how to do business. read more