Quick summary: 100% recommend, professional, patient, accommodating, stellar service, wonderful people! Read the more in-depth review for details. My family has been driving Kia's since 2015. Never have we had an issue that Kia wasn't willing to resolve. Not only do they offer the best warranty, most reliable vehicles, and greatest deals when it comes to value (quality vs price, the quality always outweighs the price), but the service can't be beat. I'm new to the area and when my car needed service I tried to schedule trips down to my original dealership. What a huge mistake. On the suggestion if a close friend I tried Redding Kia. Let me tell you... I have never been so happy with a decision in my life. Not only do they match all of what I've come to know and love about Kia in the past, but the people here really care about making you happy. Hopefully I don't have to come in too often, but in my experience thus far there have been two names that I committed to memory. In the Service Department, Amber Griffith. Professional, methodical, and one heck of a problem-solver. She was always understanding and kind. Also very attentive, no matter how busy she gets, she always checks in and lets you know what is going on. She has gone above and beyond for my family and I, I think part of what means the most is how patient and understanding she has been. Coordinating our unusual dynamics and schedules can be hectic to say the least. A truly impressive human being. In the Sales Department, Terry "Pops" Giomi. Incredibly helpful, patient, brilliant, this person made me feel welcome from the second I pulled in (I came for a service appointment) to the moment I left. I asked about what's new with this year's models, he knew it all by heart, I told him how I was new to the area, he told me about how amazing this dealership works together and how they tie in with the community, even answered questions about a few local restaurants and places I could check out. He really made me feel like a friend or family and less just a customer, but still kept it professional that when I needed anything like to test out seating and how I fit into vehicles he was happy to accommodate. A stellar person. Thank you all for the experience the service the info and I look forward to doing more business here! read more

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Done with this dealership. My family and I have purchased a total of 5 cars from here. The buying experience was always good. But the problems are with the service department. It's just gotten worse over the years. Justino appears to be the only one there that cares at all about the customers. They don't return calls. They don't even remember to pick you up and leave you standing outside for an hour. As the service departments are often where the money is for a dealership these days, you'd think they would try. Unfortunately, I like the cars, but the service department has made it so I will not purchase from here again and recommend the rest of my family no longer do so as well. If you need service here and absolutely cannot go anywhere else, all I can say is good luck. read more

looking through the reviews it seems like this dealership is good at selling cars. But there service department is showing to be the worst in Redding! My mother in law had to have her car taken in mind you the car only has less than 40,000 miles. They have had it over two weeks, there sales keeps calling trying to get her to buy a new one when hers is already paid off and again has less than 40,000 miles. Every time she calls they just tell her they haven't even looked at it yet ( they have had it over two weeks ). They keep messing with her on a loaner saying she was 5th on the list, then 3rd, now she is 6th. You email them and get no response. I feel they are dismissing her because she is an elderly female woman. She has missed 3 Dr. appts already and can't miss anymore so now is having to start scheduling Ubers and come out of pocket when she only gets social security. read more

I recently purchased a beautiful new SUV from this dealership -- so let me be clear, my issue has nothing to do with the vehicle itself, but everything to do with how the team conducts business after the sale. To start, I want to give credit where it's due: Mike, the salesman, did a great job. He was professional, helpful, and made sure I had all the information I needed before purchasing. The finance manager, Blake (I believe that's his title), was efficient in walking me through the paperwork. While the speed was convenient at the time, it came back to bite me. I was happy to have been offered an extended warranty at a great price and was under the impression I was also receiving free oil changes for three years -- a benefit Blake specifically mentioned when I purchased the vehicle. Fast forward three months to my first oil change -- and suddenly I'm told I'll be charged because I don't have a maintenance plan. What? That was never discussed as an extra cost. I was told oil changes were included because I bought a new vehicle, plain and simple. To make matters worse, when I brought this up, I encountered unprofessional and uncomfortable behavior from another finance manager (a more senior finance manager, mentioned he would be having knee surgery so he would be out for a while -- don't recall his name). Rather than resolving the issue, he made snide comments about Blake being new and said, "He does business a little different. I would never do that to you, he's newer here" as if throwing his own colleague under the bus somehow made the situation better. He also said that because I paid so little for my extended warranty, there was "no room" to include a maintenance plan -- a detail that was never explained at the time of purchase. Not only did I feel misled, but now I also feel like I've been pulled into the dealership's internal drama. Talking negatively about your own coworkers to customers is unprofessional, period. I left that interaction feeling disappointed and disrespected. While I love my vehicle, I will be driving anywhere else for future service. Transparency and professionalism matter -- and unfortunately, this finance team felt more like a tank of sharks than a team committed to good customer care. read more

The fact that my original review was deleted for some reason tells you everything. Instead of them reaching out they decided to come up with some BS reason to have deleted. So I'll recap, again - went in here for a standard oil change. I get home and check it out - none of the fluids were topped off and we're all very low. Also decided to check the cabin filter and found a mouse nest in it. CLEARLY they lied when they checked everything off. Looks like they also have a B- by BBB. If they lie about something so small what about big things? Do not go here they clearly can not be trusted and this is important since its safety issues!!! Despicable, Ill drive to Yuba City before here ever again. read more

Paid cash for new car and it needed a new transmission! BUT the worst is they had my car for 6 weeks, rep kept giving me all these excuses that they were waiting for approval, kia wanted more info etc. etc. Making a call to Kia and they had approved new transmisson 5 days after i took car in. Owner/mgr refused to take my calls, repair manager would not return my calls. I finally called Kia and told them what was happening and they got my car fixed within 5 days! Dealership is the problem...lies, deceit. Buyers beware! read more

The customer service at this dealership is fantastic. They are honest and trustworthy which makes me feel that my car is always safe. I bought it at this dealership and I will never go anywhere else. read more

Customer service was great, but they do not work with bad credit. I had credit fraud and a total loss on a brand new $60k vehicle; my insurance already paid off 50k. I make (combined with my husband's income) well over 10k a month. Was denied. So obviously they do not work with bad credit. Sucks I really need a car asap. read more

Went in for an oil change, went there at 10 am and left at 1:07 pm. What the freak do u need that long for an oil change ? I asked cause he told me only about an hour when i just got there, he said they are training few new people in the back, etc. blah blah blah, so u train new people on top of waste our time!!! Like we dont have anything else to do on a Monday. Its ridiculous. read more

2023 update: still the best dealership around. I was stranded, and Chase came to my rescue. My husband and I are very grateful for the dealership. Highly recommend.!!!! 2022: We have purchased three new cars exclusively from this kia; most recent is electric EV6! Their service is top notch! Today i got a flat from a massive piece of metal (see pic)! Their service manager and service writer are the best! Knowing the time crunch of my trip in redding today.... Jos became my hero's!!!! In and out!!!!!! Always will recommend this Kia! read more

Do not buy a car from Redding Kia. A year ago we traded our Kia Soul in for our current car. When we did that we discovered that on the Soul they had added an extra warranty that they charged us for and did not disclose. We fought it and they were supposed to take the money from that and put part towards the down payment and part in the form of a check. I'm putting this out now because it has been a year of fighting with them and we still haven't seen the money anywhere. Our salesman was named Caleb and he hasn't helped at all. In fact 2 days after we bought the car we discovered a broken charging port where the kids cant charge their devices then 3 days after we bought the car I went through a drive through and the window wouldnt roll up so I bring that up to him and he swears they'll fix it and he's going to have the service department order the parts. Again its been a year and its not fixed. So they stole our money and never fixed what was not working. They claim to have excellent customer service and I just dont see that. I wonder how many people they've done this to? This should be escalated to court simply for principal at this point. One star because I like the Nissan Pathfinder I bought from them. read more

Buying my new Kia from Redding Kia was the best car buying experience I have ever had. Frank Smith was the Sales person that I worked with and he was and continues to be very friendly and is very knowledgeable about all of my car's features. Every person/department I talked with has been a positive experience. I would definitely return with my business. I did go to a couple of other dealerships when shopping for my new car and found them lacking. Kia Elk Grove was the absolute worst! If they were the only Kia deanship in the area I would have to look at other brands. read more

Reading the reviews of Kia Dealerships near Chico CA, it became apparent there were only 3: Roseville Kia, Geweke Kia in Yuba City, and last but not least, Redding Kia. As an owner of a Kia I found myself reading back and forth which of the 3 mentioned above was the better for servicing the vehicle. Reviews at best are tricky, and at worst can be severely misleading. Noticed that one of the two websites tends to rate higher than the other. Is an arduous task to read reviews, from shinning 5 stars to devastating bad 1 stars. The best formula I have found is the law of averages. The thing is that KIA has to be serviced at an official KIA, simple as that. So I chose Redding KIA, 70+ miles from Chico. Let's just say they seemed the better choice. Took the 99 and slowly but surely enjoyed the sights until connecting with the 5 Freeway. Service Department, attentive and courteous, service needed executed well enough to please my critical nature. Service advisor helpful and efficient at his job Mr. Jose Yzaguirre, led me to believe fair play would take place. I've had over the years some scandalous businesses demoralize me to no end, among them the car industry, which should come as no surprise to some good people. Must mention Monica? nice lady who set up my appointment and extremely congenial on the phone while doing it. Overall, my first visit in Northern California to Redding KIA could be considered a thumbs app. 4.5 Stars. read more

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No way Jose! Never have we been so disappointed in May n oh onob. We had chosen two Kia's we loved. We HAD our financing all set up ( also, a pre-approval letter) by our personal credit union. Our sales guy kept insisting they had to run out credit. Nope. We said not needed as we weren't borrowing from them. Then he wanted our approval letter. All we wanted was the best deal they could offer on two vehicles. The salesman said we had to pick one. Give me a break. We left. We hope this was a learning experience by their salesman. read more

***WARNING*** i bought a 2023 Kia soul. my car was broken into (driver window smashed) and the alarm didn't go off. I did some research on Kia's through many websites and i read many reviews. some Kia's don't come with shock sensors from the factory, meaning you have to get them installed or something similar. I was not told this when I bought my Kia (of course they're not going to tell you how your car is defective) and I am grossly dissatisfied. to test this, my mom and I both have Kia's (her a 2023 seltos) and we shook, kicked, punched, and what we though to trigger the alarm. nothing. be careful when buying from Kia. this review is from two different Kia customers. read more

Redding Kia - No alarm went off - Car Dealers Near Me - Redding, California

Again this place is not worth your time. The new management sucks. They care more about the money they bring in than the wellbeing of there employees. They over promise and under deliver every single time. I've bought 3 cars from them and I considered myself to be a lifelong customer until I witnessed first hand how they treat there employees. They will no longer have any business from me. If you live in the Redding Area, DO NOT SHOP HERE. read more

Their finance department needs help. They screw up a lot of things especially your credit.

In 2023 my partner Dan & I purchased a vehicle from Redding Kia. I got to say, the service there has always been above and beyond! Fast forward to today, I was out shopping at Trader Joe's and a cat wedged itself far into the engine of my SUV. I called Haven Humane Animal control, they came out and no avail. This cat wanted to stay in this little tiny area. I can't thank the employees enough at Trader Joe's for providing us with cat treats to entice the kitty to come down. Not knowing what to do, we called Kia. Grant stopped what he was doing, understood this kitty was so scared and got to us within 25 min. He brought tools to take apart some stuff, he brought gloves, a heavy jacket, and was always so positive on just being there for us. Grant showed kindness, compassion, humanity, and love. So what ended up being hours stuck there with this poor little kitty scared out of his mind and me hungry and tired, turned out to be a beautiful blessing, to know and see what we need more in life; empathy. I will always be grateful to Grant! read more

Redding Kia - Grant rescuing a stray kitty from my engine. - Car Dealers Near Me - Redding, California

YIKES! DO NOT USE KYLE! Just asked for the price of a 2020 Honda Accord touring, and a salesman named Kyle called me back. When he told me $32,000, I said I wasn't interested and the price was too high. Kyle called me back to make snotty comments about the car and ask how they should price it. He said they prices it based off Kelly Blue Book and made more snotty comments. Kelly Blue Book price for the vehicle is 28k max from a dealership. Looked at that before even asking them. Talk about poor customer service! read more

My Thanks to Ritchie the Lot Service Porter for his help in fixing a complex issue connecting back my phone to my KIA after a phone reset.. very friendly and knowledgeable.. read more

We just purchased a 2020 PHEV Niro and couldn't be more pleased with Redding KIA. This is the 4 th KIA we've owned and the 2 nd one purchased from Redding KIA. Our sales guy was great - his manager and the finance guy were all friendly and helpful. read more

Took car in at 7:30 am. The service writer said they would call when done. At 4:30 I had to call them to see if it would be done by 5 when they closed n 3 calls later still no time of completion. After being told it would be done by 530 I arranged a ride to the dealership to find out it would not be done till 6. Also they told me I need new tires when my tires have less than 10 thousand miles on them. I will never buy a car from this dealership again . Waiting to hear from someone in management, to see if my complaint will be taken seriously. read more

Excellent dealership. The guys there went above and beyond for my wife and I when we needed to get a new car. Caleb (salesman) did a fantastic job in being incredibly transparent and didn't try to backdoor slide us into a deal (like how most car salesman do ) read more

I took my 2018 Soul to this service center and was helped by Jose. He made me feel welcome, assured and comfortable. I'm sure other Kia service center / dealerships are excellent, but because of Jose's kindness and professionalism, I will always bring my Soul to this service center only. read more

This place is weird. On their new cars they ask a price _higher_ than the manufacture suggested retail price. Who in the world does that??? You're supposed to think you're getting a good deal, not getting ripped off. They don't feed their salespeople, they stick to you like glue even when you tell them you're just looking. Their next McDouble comes out of your wallet. Later we came back, asked the price on a used Soul. (They don't list the prices on their used cars.) It was pretty high; we made an offer, the salesman left to "check with his boss". When he came back he counter-offered with a price that was two thousand dollars higher than the original asking price!!!! We went across town to an established Chrysler dealer that often has used Souls in inventory. Picked up a Soul with half the mileage than the one Kia had and paid quite a bit less. And _zero_ sales runaround. read more

Peyton was helpful and educated in helping me find the car I wanted and that fit my lifestyle. He was authentic and genuine in his desire to help me. I was very satisfied with the whole company. I will be sending my friends and family to him. read more

Redding Kia is the place to go!! Kyle and his brother are very professional, outgoing, down to earth, and a people person. When I was there I truly felt like I wasn't pressured to buy anything. I came in and knew exactly what I wanted. My salesman offered me to drive the K5. I told him my situation because I was scared I wasn't going to get it, and to me time is money. I didn't want to waste anyone's time. He then told me he would work with me and he did just that!! I had a 10/10 experience and i'm definitely going to be doing business with them again. read more

Redding Kia - Car Dealers Near Me - Redding, California

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I bought a new Impreza here a year ago. I was moving up here to Redding and my Mini Cooper broke down. There is not a Mini dealership in Redding. Minis are very high maintenance. So I decided on a Subaru. I called around and even went into the dealership near me, in Walnut Creek. In order to buy a car there I needed to make an appointment. So I called Redding Subaru. They had exactly what I wanted. So with a U Haul, and all my belongings I drove the three hours and purchased my first Subaru. I was outta there and unloading my U Haul in two hours. I love the car. But I really appreciate the costumer service when I get my car serviced. They are friendly, fast and do a great job. I'm so glad I bought my car here. read more

This is a general review for Kia cars, not reflecting this local dealership. Warning....if anything goes wrong with your vehicle, at no fault of your own, Kia customer service will deny any assistance. Purchased a Kia in good shape. Out of nowhere, for no reason, ALL the paint started to peel off. Kia refused to cover it. Extremely poor customer service. Never will purchase a Kia again. read more

I went in Sunday 8/11/19 The best experience Derrick was so WONDERFUL. If I had a question he had or got the answer. He didn't pressure to buy. HE was letting me how bad I needed/wanted the Mid-sized SUV I love the selection. THANK YOU 5 read more

Hands down the absolute best car buying experience I have ever had! From the moment I walked on to the lot, to the second I drove off in my pre-owned Kia Sportage, I was treated with respect and care. From my salesman, Carl, to the finance department, they honestly had my best interests at heart! My son and I drove on the lot late Sunday evening and although they were minutes from closing, Carl stayed to show me a vehicle I had my eye on. He was knowledgeable and helpful about every aspect of the vehicle. We came back the next day for a test drive. Carl knew what every lever, button, noise and light was for in this car. Ever been to a dealership, you ask questions and they respond with "Uh... I'll look into that" or "I'm not sure but I can find out?" Not here. They must go through some kind of training because he knew everything about the car! There was really no negotiation process. They asked me what I needed in a monthly payment and the finance group worked their butts off to get it down to my goal! Big thanks to Paul, the manager, AJ, Jason and Denise.. ohhhh denise! You were amazing and made sure my paperwork reflected the deal respectfully with every cross of the t and dot of the i...:-) They were awesome and worked around me coming and going to pick up my kids and even have our lunch in their office... just have so much respect for the whole process this team provided to me and my family. If I could give more than 5 stars I would. It wasn't easy with my credit and my down however, I honestly felt like this dealership had my back every step of the way! Thank you.. now, I can proudly transport my family around in my beautiful, safe Kia Sportage for years with peace of mind because yea.. I got the warranty and I also have FREE oil/filter changes and free tire rotation for as long as I own the vehicle!! read more

Redding Kia - Car Dealers Near Me - Redding, California

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We have now had two great experiences buying a car from Redding Kia. My wife bought a car there in 2015 and we bought one in 2021. Our recent salesperson, Rob Howard, was fantastic. We really appreciated that he was low-key, no pressure, super friendly, and helped us with our all our questions. He felt more like a trusted guide/friend than a pushy car guy. We also appreciate all their COVID precautions; it felt very safe. Thank you so much, Redding Kia, for making our car shopping experience positive, fair, and smooth. read more

Traded in our 2005 Buick for a 2015 Sorrento. Best customer service out of all the dealerships my husband went to that day. The team at KIA did everything they could to work with us and what we could afford to get us our new barely used car. Cody and Kyle thank you and everyone else for all the hard work. We love our new car!!! read more

Redding Kia - Car Dealers Near Me - Redding, California

Redding KIA and all of its staff, especially the service department are AWESOME. I always receive above and beyond excellent customer service. I am grateful for all the help with my kia soul and I would highly recommend this business. Big Love Krystle read more

We bought two vehicles from Redding Kia in the past two months and they have amazing customer service. Eric Bray is the salesman of the year(and I mean that in all the good ways). Thanks guys for making our new purchases painless. It's a pleasure doing business with you all and I look forward to doing business with you in the near future... I. P. S. Services inc. read more

As a 20 yr veteran of the car business, I appreciated the professionalism displayed when my wife, daughter and I came in to look at some KIAs. We were in the air over the Optima or the Niro. My wife didn't care much for the Optima though she did like the Forte, so we drove that, then the Niro. She preferred the Niro, as did I, so we went to work numbers. Very quickly, we came to a mutually acceptable deal, and in approx. 2, maybe 2 1/2 hours, we were all done and drove away in my wife's new 2018 Niro EX. Thank-you Mickey for suggesting I consider this line (I had been looking HARD at Hyundais). Thank-you Kenny and Sakib for your assistance in selecting and then reviewing with my wife, the many features of this vehicle. Thank-you Cody, for making the paperwork process quick, simple and straight forward. read more

Redding Kia - Car Dealers Near Me - Redding, California

I normally don't have a problem with service here. Its always slow service,but this time they give me a 1pm app, tell me to have a seat someone will be with me shortly. Well 3-4 customers come in and get processed and seen im still waiting, mind you I have an appointment. I ask whats going on and I get a few apologies and sat down to be checked in. Then guy tells me he will see about giving me a discount due to them forgetting me in their lobby,however he already quoted me more than I was told the first time? Wtf? Man today has been a trying day read more

Great place! Had my little Kia serviced here and it was nothing but excellent service and price! Knowing it's a dealership; I was willing to have my Kia services there. Of course I could of went to any other shop but why when your car is made from Kia itself! Better safe than sorry is all I always say! Thanks Redding Kia for your excellent service and professional personnel! Btw my car was purchased from a different state but it all worked great! Highly recommended! read more

I have never had such a smooth experience as I did here at Kia Redding!! Chase was my sales guy and let me say he was the best! He worked it and I got what I wanted and a great 2019 fully loaded Kia Sportage. Thank you Chase. But, also I want to thank Collin also as he was just as great in finance. My son and I had the best and great time with the both of you. Go Kia Redding !!!! read more

My experience with Kia has been outstanding. They put their customers first with the upmost integrity. A special thank you to Jonathan Campbell and Amber Rosales for everything! You and your whole staff have been awesome! read more