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    Lithia Toyota of Springfield

    2.9 (177 reviews)
    Closed 10:00 am - 6:00 pm

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    Incoming call log from July 2nd, 2024

    THE GENERAL MANAGER LAUGHED AND SAID, "I'LL SEE YOU IN COURT" This occurred after I sent this email to the personnel involved and listed in 2nd paragraph. He failed to even review my email before call. literally in was 3 minutes after I sent the email with 6 supporting documents attached. Sent: Tuesday, July 2, 2024 4:39 PM On May 28th I contacted General Manager (S.O) regarding my concern on how my service transaction was handled regarding a Toyota Prius. GM, you asked me to contact you and send you documentation. I'll send you enough, so you understand I showed a great amount of patience due to the fact I'm too in the automotive industry. I wanted to give you and your team ample time to assist in rectifying my situation. Breach of oral and written contract. General Manager (S.O) BDC Manager (L.H) Service Manager( K.A) I towed my vehicle there under the direction of Greg the service director at the time. I believe that Ken was in the office upon arrival of the vehicle. They informed me that the DPSM (District Parts and Service Manager) would be offering a level of assistance for the repair as noted on the repair order (legal document). They asked me to give them some time due to the current DPSM would be transitioning out and a new DPSM would be able to assist me. I reside in Southern California so it would "not" be easy for me to go back and forth with a major engine concern. 869 miles. Several months I waited, contacting the dealership and Toyota Corporate to get some traction. Nothing! Ultimately, I received a lien sale letter. I immediately contacted an attorney simply to send a message to Lithia Toyota which apparently fell on deaf ears. Ultimately there was a lien sale on my vehicle. Case #'s 220712001819 220713002348 220913000612 220915001918 230223000273 240702000517 The above case #'s were created after vehicle arrived at Lithia Toyota Springfield 11.30.2021 for my vehicle. Their Repair Order (RO) was noted: Tow waiting on Factory to talk with client. Whom facilitated this action? What was the outcome? RO was closed 1 month later. If RO was closed, how could factory get involved? Recently BDC manager indicated to Toyota Brand ambassador that a call was made to myself from General manager on 06.19.2024 for approximately 30 minutes. This did not occur, and I have phone records to support. I relayed my concerns to BDC manager. He insisted my case be closed. I promptly contacted Toyota again to alert them of my concern. These mishaps have costed the following: 2010 Toyota Prius Days off work to address concerns Drove my vehicle to Oregon for my daughter to drive Airfare from Oregon Rental cars as vehicle was down Had to purchase a new vehicle

    17 Tacoma
    Hendrick D.

    Two years ago I got a notice that my 2017 Tacoma had an open recall, a recall on a defective water pump. I called ahead to set up and appoint and was greeted by a variety of bad attitudes and total lack of customer service. But I disregarded it, I only cares to get my Tacoma recall taken cared of. About 30minutes in I was told that the job was going to take a few days due to parts delivery and labor plus a busy schedule. Understandably I accepted a rental from them and was on my way. For more context, it was winter at the time and I was working in Salem. Commuting daily to Salem from Santa Clara, Eugene. About three days later I got called and was told my Tacoma was ready! So I was stoked to get my truck back. The staff's attitudes were much better on that day and I was happy myself for getting my truck back. However, when I got home I noticed an exhaust tip was missing. Something that had gone almost 9,000 miles at the time without falling off. So I let them know and they took care of it and gave me credit to buy a new one. No big deal, it was about 20$ worth anyway. The next day I drove to Salem and everything was back to normal. On my way back however, about 5 minutes from the Eugene exit on the I-5, I noticed hot air seeping out of the hood, it was freezing temperature so I noticed it right away. As I noticed that, I headed towards the shoulder to park immediately, and as I did that, I noticed my temperature gauge go to the red for an instant as well. Not good! I turned it off right away and opened up the hood. There was an explosion of radiator fluid all over the inside of the engine bay. The radiator cap was missing. NOT GOOD. So I did the obvious thing, I called the service center as they were the last to touch my vehicle and explained to them the situation. I was pretty patient given the circumstances. Given the fact that I could've destroyed my vehicle. Given the fact that I could've lost control of the vehicle in the middle of the I-5. I was pretty damn patient. They asked a series of questions and eventually got a technician to come over with a gallon of radiator fluid and a new radiator cap. The supervisor phoned me and was "very sorry" this had happened and gifted me a free detail at the time of my choosing. Whatever, crisis averted, right? Wrong. The next day I start up my Tacoma and two minutes into my drive and smell gasoline fumes inside the cabin. Strange. So I pull over and I hear liquid pouring down the pavement. I take a closer look... and it's gasoline. An epic amount of gasoline is pouring down the street. Again, I keep my cool. I call the supervisor, directly this time, and again he is sorry, apart from perplexed - that went along with a few questions, and again they sent a tow truck this time and picked up the Tacoma. Apparently, when they replaced the water pump someone forgot to tighten the radiator cap, and forgot to place a plastic washer that seals the fuel lines shut, because apparently they had to maneuver around those structures to get to the water pump. Who knows. Anyway, took two days for the gas line to erupt. The next day I got a call about 4pm, keep in mind the service center closes at 6pm, to come pick up my truck. They detailed it, filled it up, and fixed the problems. They made sure everything was kosher this time. It wasn't. I picked it up, and drove back home thinking it was all over. Nope! As soon as I drove into my driveway, my house is about 15minutes from the dealership mind you, and parked my car - As soon as I stepped out even. I heard liquid once again waterfall onto my driveway, but this time it was way more gasoline. I reckon the 18gal tank must have been empty at this point. It was so bad my neighbors complained about the smell of gasoline pouring into their homes. Talk about embarrassing and downright infuriating. Again I called but it was about 5:40 pm now and they were closing. Didn't even bother picking up the phone. About 6:10pm I got a call back and I explained to them what was happening, and again they coordinated with the towing company to come get my truck. They came by and picked it up. I called the supervisor and asked him to keep the Tacoma until everything was fixed. That I didn't want it back until it was 100%. He promised he would look into personally from here on out. How reassuring. Anyhow, got it back a week later and everything was back to normal. This time for real. I never once lost my patience with these people, I understood then, just like I do now, that accidents happen. People make mistakes. Thankfully all of that was in the past and I gave them a second chance. TL;DR: This service center almost destroyed my brand new Tacoma. Customer service is abysmal. Buy a new car here, take it elsewhere for service.

    Emergency scan of sick Prius
    Michael M.

    Moving my elderly mom out of state, and got the red triangle of doom on my 2005 Prius. This was the closest service center, and showed up at 4 pm. They immediately took it in to scan the CAN buss, determined the problem, and started replacing the hybrid system water pump. Saved our butt and the move. Super friendly and professional staff. Same day service, best outcome I could have hoped for.

    Finance guy Will tricked me into trading my awesome 2017 Corolla SE for only 7K. I was sure he had offer 11K. It was placed on sell for $18K
    ZarzosaGrier A.

    Terrible experience purchasing a car here. Finance person, Will tricked me terribly. Perhaps it was a racial or prejudiced motivation but I ended up getting barely $7k for an excellent condition car worth $15K plus. Low and behold, a couple of days later my beautiful Corolla SE was on sale for $18K. I already had a bad feeling at the end of the contract agreement. The money balance sheet was carefully hidden at the end of the paperwork so I would not realize and naively agree to the terms... I found it when I arrived home. I wish I had enough time and better health conditions to find legal support so I can terminate any business with them. They are very dishonest people at Toyota Lithia in Springfield. This includes their mechanics repair department. One has to double check if they even do the car service at all. One time they tried to overcharge me for something they didnt even do but when I confronted them they played it dumb and just gave me a small discount. That shouldnt be the case on a Toyota dealer. It's a shame.

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    30 days ago

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    11 months ago

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    10 months ago

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    2 years ago

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    1 year ago

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    6 years ago

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    3 years ago

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    6 years ago

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    3 years ago

    Chris & Rodney were great, honest & patient. this is my 2nd new car purchase with Lithia. Will go back again when it's time.

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    3 years ago

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    5 years ago

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    6 years ago

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    3 years ago

    Great service at the parts counter, went over and above the call of duty. Thanks Adam

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    7 years ago

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    A pleasant surprise considering that Kendall was not so accommodating, and made a big deal out of the oil change.

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