It is now June 14th, 2022. After writing to the warranty department and being declined for an accidental tear, talking to BBB and getting no where, we finally wrote to the Department of Household Products. After telling them my story, they were able to intervene and figure out a solution and we were able to get a brand new couch. We had only asked for a cushion to be replaced but not complaining anymore. Case closed after 6 months. read more

Purchased a dining table that was supposed to be delivered a month from the day I ordered it. They ended up selling it to someone else. I came in and asked to speak to a manager and Lovante was in charge that night. He basically said it was my fault for not taking delivery when they first offered. Lovante became upset with me and walked away. read more

Horrible customer service! I discovered that one of the supports on a bedroom set I ordered is missing. Unfortunately, I discovered it after the 1-year warranty was up. After questioning the customer service employee several times to make sure that she was selling me the correct item (although I felt they should've done a complimentary replacement considering it wasn't my fault it wasn't installed and it's only a piece of wood about 16" high and an inch in diameter!) I received bed rails! When it was delivered, I asked the delivery person to wait while I made sure it was indeed the right piece but he said he couldn't do that, scribbled something on the receipt where I should've signed (I only saw this when I was emailed a copy of the receipt), and ran out as fast as he could! When I called Customer Service to explain what happened, they now tell me the piece I need comes in a kit that costs over $400!!! As a courtesy they'll give me 10% off! Are they kidding? I like the furniture but because of their horrible customer service policies, I will never buy anything from them again! read more

Living Spaces - Missing support location - Furniture Stores Near Me - Menifee, California

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Bought Warranty for my couches waste of money they had me going back and fourth with companies because no one wanted to cover the small damages Rip off if you tell me. This is my honest opinion this is what yelp is for to read real reviews and experiences so it better not get removed!!! read more

Eleanor took amazing care of me today! I came in at 7pm and she helped me find the couch that best fit me and I bought it that moment! She was so knowledgeable, kind and funny! She even told me about how amazing the company as a whole is. She is one of the best employees I've EVER had at a furniture store (or ever!!). This living spaces will be my number one furniture stop and it's because of Eleanor! I'll be back soon just to shop with her. Thank you!! read more

I wish I could give negative stars. Sure, the store employees were friendly and knowledgable. But you're only as good as your weakest link. I ordered my furniture on Saturday and spent the extra $100 to have it delivered on Sunday. I live in a gated community and the guards check IDs for all vehicles entering canyon lake. The delivery guys didn't have a valid drivers license. I drove to the gate to rectify the situation and the driver took off. He wouldn't answer his phone for me or the dispatcher for living spaces. Needless to say, I didn't get my furniture that day. I set up another delivery for Tuesday (I had to take time off work for both of these days). Again, no drivers license. They had to send another driver. They finally get to my house, move furniture upstairs (chipping the brand new paint off my walls/banisters) and were given the wrong hardware for the bed. The screws were too long and made giant holes in the headboard and all four posts. Again, I didn't get my furniture that day. Wednesday, my time frame was between 8 and midnight. They came at midnight. Put the bed together - but were missing the pieces that kept the mattress from falling through to the floor. This happened at about 1am. Again, no furniture. Now I am on the phone dealing with these incompetent fools. They are trying to say that this will not be fixed until 9pm. Or tomorrow. In what world is this ok???? Spend the extra money and go somewhere with better furniture and better customer service. Oh, and delivery drivers that are U.S. Citizens with valid IDs. Hell, even ikea would be better than this crap. read more

My husband and I couldn't have had a better experience. Virginia was so helpful with all of our questions and told us about our new leather couch. Told us ways to style and arrange the furniture. We left feeling very confident. Went home to measure, came back to purchase and everything was already pending in the computer so Paul could assist with the purchase. He was amazing (thanks again for your Service in our military as well). Super friendly and even felt with my chatty mother in law very well my furniture was delivered next day and I can't explain to you the quality and how it has transformed our home. Thank you again!! read more

Living Spaces - Gordon leather sofa and chair - Furniture Stores Near Me - Menifee, California

Update on my previous review: This update is based on quality of product purchased (over time) and the warranty living spaces sells. Prior to the vinyl leather recliner we purchased here two years ago, I've bought several other pieces of furniture here and hadn't had any issues. Until now.... 2 years after purchasing a vinyl leather recliner from here, the material started ripping/peeling in the seam area. There was no way of avoiding that bc we sit in the chair and the material bends/moves at the seams when we sit down. My husband and I are averaged sized people, height and weight and our children do not jump around on our furniture, so this ripping and peeling is something that came from normal usage. So first I would like to say, the quality of the recliner is extremely lacking, and the recliner was not cheap! Nor did it even look like it was shotty quality, until now! When we bought our recliner we also purchased the warranty program that Living Spaces sells, I do not recommend buying it! First, they sent someone to my house to inspect my recliner, he inspected it and even said that the ripping and peeling of the material was in a random place that was unavoidable and the company would be replacing the whole exterior shell of the recliner due to the placing of the damage. Second, when I finally got a call back from the company after the inspection, I was told that this damage was not covered by warranty bc it was not actual leather (excuse me for being environmentally friendly and buying something better and that's also suppose to last longer!) but I was told if I spilt juice, burned a hole in it, stabbed it with a needle.... That would be covered... But something that happened due to poor quality of the product itself... NOT covered! read more

Very disappointed, in April spent over 2500. On a sectional love seat and sofa with being told by the sales rep the down feathers would not work it way to the surface which was my main concern to begin with. Now 6 months later the feathers are coming out. Called customer service to complain and they told me there is nothing they can do even with buying the extra warranty. I never would of bought it if I knew there was a possibility of this happening. My only advise is get it in writing if the sales rep guaranteed something. read more

So after 3 repair jobs and two yelp reviews and a BBB case then the mention of "small claims court" they finally gave up!! Went in yesterday to "reselect" new sofas! The moral to this story is be a squeaky wheel call everyday to complain!! EVERYDAY as I did!! And the only reason I was able to reselect was because my sofas have been discontinued!! We shall see how these hold up :-/ read more

If I could give zero stars I would!!! This is by far the worst experience I've ever had as a customer. I purchased a bed over 2 months ago. I was expecting a 3-4 week delay on the delivery as that is what they told me when I purchased it but when I realized I was on my 4th week of wait I called to ask where my bed was. For any of you have used them before, their call center number gives you agents from out of the country. You have to explain your situation every single time you call and they never can escalate to a manager. On average, each time I called (I had to call over 20 times in the last month) I had to wait 24 hours to get a call back from anyone and 1 hour on the phone just to get my point across. Then when I got calls back, it was to tell me that they had no idea where my bed was, that they didn't know even when it would be in stock. This was after over a month of waiting. So they ended up telling me I could only get it shipped directly to me from the vendor despite paying for full service delivery. After much arguing with multiple people, they finally agreed to send someone to put it together (after cancelling those appointments twice because of confusions on their end), and of course to top it off, the vendor sent boxes that had no hardware, so then I had to wait an additional two weeks to get hardware and get another appointment to get the bed put together. I have wasted countless days (not hours) on the phone and waiting for deliveries that never happened, all the while dealing with extremely rude and incompetent people both from the call center and the managers that eventually called me from the Menifee store. This was again, by far the worst experience I've had in my life with any sort of company. Never again buying from them, don't recommend you buy from any livings spaces store if you want things to go smoothly. But again extremely disappointed in the level of customer service provided by the Menifee store and their way of "making it right", which was not returning calls and treating me as though I was the issue though they clearly messed up my order from the beginning. Save your money and your sanity, go shop somewhere else!!! read more

Purchased items on June 3, 2015 for June 4th pick up. The items were not there and they told me to come tomorrow. Offered me a $25. living spaces gift card to shop some more. I asked them to deliver due to their mistake and they said no. Customer service at Corporate would not let me file a complaint. I chose to cancel my order as I needed something sooner than they can provide. Now just a few years ( 9/06/17 )later my couches are falling apart. I bought the warranty but faulty materials do not count for the warranty insurance. Even the couch that does not get used is peeling . read more

Great service from Tony today at Living Spaces. He explained quality and fabrics to me. When I needed advice they had an interior designer help me. All around great experience! read more

Sales people are friendly and their system is quick to take your money. Once they have your money they can care less about the quality or caring about their customers. When you call customer service you might as well get paid by then because they will make you work. I bought a couch and love seat set in December 2015. I did not accept the love seat when it arrived due to defects. I have owned this furniture for 7 months and the fabric and cushions rapidly deteriorated. When I bought the couch I specifically questioned the quality and durability of the furniture and was guaranteed by the sales lady it would last for years. Noted I have to go through a number of hurdles and have yest l yet to get anything resolved. I keep getting the run around and told that the cushions were not covered under warranty, even after only 7 months...do not shop at this place. Poor quality, cheap furniture and no help from corporate. read more

Living Spaces was the furthest furniture store that my wife and I visited in our string of stops, however, we enjoyed this location the most because they had a massive selection of couches, tables, etc. The service was great and we walked around freely with no issues looking for a new kitchen table and couch. While we ended up not buying anything here, we did REALLY like a lot of their options. The price points here also didn't seem inflated like Ashley's furniture, and the "build your own" catalogs were very helpful for more ideas. I will definitely come back to look for more furniture here! read more

Worst experience ever they've got all the workers in the stores walked in there looking around for furnitures for my new place but not a single one approached me! They made eye contact with me but never said anything nor approached me it might be because i look young but doesn't give them the right to just not engage me thinking i wont buy anything. Terrible just terrible read more

Shopping for living room furniture. Checking out several other stores, Jerome's, Lazy Boy Ashleys, etc. Really difficult to find quality leather recliners out there. Agree with another reviewer TURN UP THE AC IN THE STORE!!! I've recently been to Menifee location 2x) and it's like walking into a sauna. The sales people apologize and asked me to request for the temp to be lowered. Really?? It's a huge place but it's a business, so Living Spaces, come on, keep your employees and customers. Thanks read more

This is my go to furniture store. I purchased a new home in Murietta and we bought a bedroom set from this location. We had some issues during delivery. I went to go see Allen who is the manager at this location. He made things right and resolved the issue. We will continue to go back to this location because the quality is good, the price is right, and the customer service Allen provides is second to none. If you have any issues with your purchase just go directly to Allen. Living Spaces customer call center is worthless to say the least. I'd give them a -10 rating if I could. However, as stated before, the in store customer service is great. They recently remodeled the store. Lots of great furniture and decor to choose from. Great place to fulfill all of your homes needs! Go see Allen, he will take great care of you. read more

Seriously, this company has the worst customer service!! At the time I was making a purchase, there was a customer who was upset stating he purchased the warranty, living spaces said he did not! Unfortunately, I chose to ignore the situation, back in 5/2017, I purchased a living room set and dining set, I had to use my warranty which I paid cash for at the time of purchase, I was told this manufacturer of the vivian sofa had a 5 year warranty. I leaned on the sofa when I got up off the floor, it RIPPED! Of couse when I called living spaces today, living spaces stated they have no record and there has never been a 5-year warranty!! WHAT ARE YOU DOING LIVING SPACES? LYING TO SELL?? BE AWARE CONSUMERS, THIS COMPANY HAS THIS REPUTATION! READ YELP BEFORE YOU BUY, don't do the same thing I've done by ignoring the customer I previously mentioned, NOW I have a ripped sofa, clearly, a manufacturer problem as this sofa is lightly used. My opinion is to shop elsewhere. They don't back their products! One last detail, I remember when I received the furniture, it was scuffed up, after 3 deliveries of the same problem, I had to settle for the furniture I received. LIVING SPACES YOU SHOULD BE ASHAMED OF YOURSELF FOR YOUR ACTIONS AND DEPLORABLE WAY OF TREATING YOUR CUSTOMERS!! read more

Nice enough furniture - was going to buy a sofa from this really nice sales lady but it was way too hot in there. I couldn't take it any more and we had to leave. Turn up the A/C!!! read more

They say whatever it takes to get you here....simply lie. We drive 20 miles after we were told they had what we were looking for. When we arrived , "gee, I don't know why they told you that....but did you see what we have?" When we stated our disappointment, they blamed "corporate". Buying furniture here is like buying a used car- cheesy..... Back to Mor. read more

Our sales associate Wanda made our entire experience a breeze and completely enjoyable. She was sweet and very knowledgeable about the different furniture we were considering. We went there to buy a $750 tv console and left with the console and a brand new reclining sectional, spending $3200! And we couldn't be happier or more confident with our purchase! It is difficult shopping with a toddler and Wanda made it so easy and we were in and out quickly because of the efficient staff. Our delivery driver was very professional and his team was quick to set everything up, they even helped me move our old sectional out. We have never bought from Living Spaces before and we will never buy from anywhere else in the future! 12/10 rating from us! read more

I appreciate that the products are of reasonable quality considering the cost. Unfortunately there are two things from our last experience that knock off a few stars. When we were at the store we were looking at a sectional and needed an ottoman to go with it. We were told by three different salespeople that no ottomans were available for the line. We ended up spending two and a half hours trying to make something work with other lines, tables, etc. that didn't look bad. I then looked at my phone and saw there was an ottoman in the line. When I showed the sales person she said she had never seen it in the store before. It was an honest mistake but I found it ridiculous that not one of the three salespeople we dealt with knew this and I had to look it up myself. Had I not done so we wouldn't have a matching set. We had a delay in delivery by a day because the sales process took so long. Secondly, our order includes a chair that was not in stock at the time of purchase on December 15th. We needed the seating for a New Years' Eve party we hosted on the 31st. When we purchased the item we were told the estimated date of availability was December 30th. I told the employee I was dealing with that the date was cutting it close and was assured that Living Spaces "under promises and over delivers" so it was likely I would be able to pick up the chair sooner. Because we needed it for the 30th and I wasn't sure LS could live up to the promise considering the rush of the holiday season I offered to buy the floor model of the chair if I could get it for $100 instead of $150. The only discount offered for a floor model with damage to the legs was $15. So we went ahead with ordering the chair. I called on the 30th and was told the chair was on its way to the store and would either be ready for pick-up that evening or the next morning. I called the next morning and was told the wait time was now seven to ten business days. I'm not sure how this is the case because the specific item on supposedly en route for delivery to the store on the 30th. It's just frustrating that I can't seem to get a straight answer from the corporate call center as to when the chair will be available. It's further troubling because the sales people who, while very nice and generally helpful, were uninformed about the product lines. I know it is a large store, but to me it is unacceptable not to know what items are available in what lines. I managed a 20,000 square foot office furniture showroom (with 60,000 square feet of warehoused items) that sold used items so we had a much more extensive assortment of different manufacturers, lines, and styles. We were also constantly turning over different loads constantly so the inventory shifted quite a bit. I knew near-exactly what was in our store at all times. It's inexcusable to not know the products in a store with static inventory. read more

Don't ever buy furniture from Living Spaces as they do not stand behind their products. Excuse after excuse. We had spent $12,000.00 on furniture and after 10 months Living Spaces will not stand behind their products. Our recommendation, steer clear of Living Spaces. read more

If you don't look like a big transaction, they won't bother. I walked in without any greeting and any help although I was in there an hour, there was no one to help. Not because there wasn't staff but because I look the part of not being able to afford things. I was dressed in sweats and a messy bun and I look younger than I am. A family of four walked in before me and were greeted at the information counter and then again by a sales rep walking around being super helpful to them. I was side eyed by everyone probably because I look young and poor. I walked around the entire store looking at eveything passing so many sales reps just lounging around talking and they noticed me but never asked if I needed anything. on top of it, a person left before I did while a couple was walking in and the person leaving had a goodbye and the couple coming in had a greeting but when I walked out there was silence. Same greeting as my entrance. Poor quality of customer service and the store is big but it doesn't make up for the staff judging you. read more

I needed to exchange an expensive mattress, I did miss the return date by a few days. Living spaces refused to bend the date just a little. I have been a loyal customer for years and made many purchases over the years could they at least try to help me . No flat no not even a mattresses pad for the hard as rock mattress. Maybe a napkin or something to wipe my tears after loosing over $three thousand dollars on this purchase, really how much $ did they make. Guess next stop the good will to drop off this piece of crap and buy something that I can sleep on. My fault but to keep a good customer is priceless. I will never recommend them to anyone, go anyplace but living spaces. The reason I couldn't return the mattress sooner my husband was working the massive California fires to restore power to the fire areas. At that time he worked without any time off at all. read more

After Christmas sale - I have money in hand - have the item I want and the SKU. Me - "I have money and wish to exchange it for a product." "Uh, we don't have that here - but, take a look at the much more expensive item that we do have" "I wish to purchase sku 66961 Please - can you order it in?" "There are none of these items available in any of our warehouses - So, Please try out this one for double the money." "So, you advertise items you don't have?" Apparently. - - I'm not saying it was well - you know - - but, they were awful fast on the draw, that my preferred item - - was NEVER Gonna Happen and that they had many others at much higher prices in stock and ready to sell me. read more

Went into Living Spaces after a hellish experience at Mor Furniture (don't ever go there by the way). We had a great experience! My husband and I came in to get a dining set and ended up getting that and a bed frame, a headboard, and a deep seated coach!! They had a great Memorial Day sale that we couldn't miss and they made it more affordable with their financing options. Glad we came. The people were very nice and helpful! read more

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Beware before you buy a mattress there. I purchased a 2250.00 mattress which had a 100 day return after 3 weeks I just could not sleep on it anymore hurt my back. Went to Living spaces to return I was told cant return for 30 days really 31 so I still had 10 days to go. The I was told it would be a 199.00 restock fee and that they wont give my money back as I told them that is what I wanted. I had to buy another mattress there or I would be given a store credit. Not acceptable. Then I found out the 199.00 restock means they can resell that mattress as new. Gross so when u get a mattress there u dont know if it new or not. Now Im stuck I have to go on my 31st day and get another mattress. Im disgusted with living spaces. But then I should of learned my lesson as 5 years ago bought a sofa and chair and within 2 weeks the material was stretching out. I was able to get another set same thing, so finally on my third set it still was not right and they had to bring some out to my house to re-stuff the sofa and chair. Then a year later it started discoloring it was not a cheap set 3000.00. Never never again will I buy from Living spaces.. So people just BEWARE read more

DO NOT SHOP HERE! DO NOT BUY A WARRANTY!!!! We bought an area rug from Living Spaces. It has been shedding carpet fibers like a German Shepherd. There is carpet fluff and fibers everywhere. We have owned it for a month and a half and it is not getting better. We tried to use the extended warranty, and they told us that this issue didn't fall under it. We tried to go into the store, they said to call the Living Space's warranty. Then they told us, sorry, there is no manufacturer warranty on area rugs - it's an accessory. This company is run by crooks! read more

My husband and I purchased a beautiful patio umbrella at the Menifee Living Spaces store. Salesperson Tamara Suvorova was extremely helpful, looking up details, availability, etc. She also showed me some sofa and decor items I'm interested in buying. Thank you, Tamara! Suji read more

I am trying to get in touch with a real person in Menifee. Yesterday there was a 75 minute wait and today the wait is 55 minuets. I do not have time to sit on hold for all this time to change an order. I spent $3000 on furniture and can't get in touch without waiting hours? Terrible customer service, I will never deal with them again. read more

Not sure where all the negative reviews came from, but from my experience with Living Spaces it has been pretty good. This is my favorite furniture store to shop in because their staff due not earn commission of sales. No following me around the store or drilling me with questions on what I am looking for, unlike other furniture stores. When entering the store I am greeted right away and they let me know if I have any questions to ask them...then they left me alone to browse the store. SO NICE...to be able to shop without being hounded by sales people. I have purchased a couch and bed frame from them & used their home delivery service. So far, I haven't had any problems with their delivery! I was given a time frame & both times my orders came in that time frame. The delivery people were very friendly also! Overall, living spaces is my go to for furniture. They have many modern options, which I appreciate. Many other furniture stores have dated furniture. read more

Just purchased some art last night. It was marked down and an amazing deal! I was taken care of quickly and the checkout was a breeze. Thanks Living Spaces read more

I recently had a Loveseat delivered, that weighed 191 lbs. I paid for the set up fee. The delivering staff, dropped the loveseat three times bringing it up to the house from the truck. Then they could not figure out how to get it into the house. They rolled the loveseat back to the truck. They contacted their boss, while I called customer service. They decided that they needed 3-4 people to get the Loveseat into the house, and I was told to call in the morning to set up a delivery date. When I called this AM, I was told they can not send 3-4 people and my option was to cancel the order. I moved into the house 2 weeks ago, and I find it interesting the movers had no problem moving my furniture into the house and they couldn't get a loveseat inside. I will never go back to Living Spaces again. Very poor customer service. Shame on this company. read more

Website says "buy today, enjoy tonight". Went to the store, they said it's a minimum of a few weeks to have it delivered. Isn't false advertising illegal?? Update your goddamn site. EDIT: found the same couch on Amazon for less money and 2 day delivery -- no wonder these furniture stores are going out of business. read more

As the county is now opening restaurants for dining, Living Spaces is not only taking temperatures and mandating masks, but also taking names of anyone who enters the store. The latter was a bit too much. I left without complaint. However, I will no longer be making a purchase here. read more

Husband and I were in need of a bigger mattress and bed frame after purchasing our 1st home , we were helped by Kathy and I would want to thank her for being kind and helpful... she had us lay in different mattresses and we came across one that was perfect for us. We also purchased a bed frame I saw online. Since our mattress was over $1000 we qualified for free shipping (We normally dont pay for shipping since we live down the street) but since it was free WHY NOT !!! Biggest mistake ever We scheduled for next day delivery since it was past the cut-off time for same day delivery. We scheduled for 4-8 pm and never received a call from living spaces nor the driver it was around 7pm when my husband called to confirm the delivery they said the driver was running late and stuck in traffic, they then pushed our delivery from 8-10pm !!!!! We had no choice since we got rid of our old mattress during the day .... Around 9 they call us saying that the driver is super backed up and wont be coming until 12:30 1am !!!! WTF is this a joke it is now 10:43 pm my husband and 1 year old son are sleeping on our couch and Im dying waiting for your STUPID DRIVER !!!! You guys suck !!! Not only are you keeping me up but your probably going to wake up ALL my neighbors with the loud ass trucks you have Delivery got here at 1:03 am so ridiculous !!! read more

Purchased a beautiful bedroom set 2 years ago, went back for outdoor patio furniture, had a great selection to choose from. The table was damaged, called customer service, they delivered a new one no questions asked. Our sales person was Tony , easy to deal with, answered my questions and gave good recommendations. My only beef is they charge $100 for delivery, even if you spend 3K read more

I couldn't give them less than one star. I purchased a sectional from Living spaces and within five months of light use the wheels came off of the ottoman. The wheel was repaired and now it has failed again, along with the seam of the cushion tearing. All with 18 months of the original purchase. The only answer that I get is that it is outside of the manufacture's warranty. I would expect this to happen if I purchased a cheaper product, but for $2600 and 18 months of use this is unsatisfactory. My family has easily spent over 10k at Living Spaces, and we will not spend another penny with them. Why sell products that you stand behind and useless warranties. read more

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