Last week, when I called Capital Honda in San Jose to schedule a service with Thomas W. for my 2007…read moreHonda Accord, I was surprised to hear that Thomas had moved on. While I truly felt a sense of loss-because he has been my trusted service manager for such a long time --I was also genuinely happy to learn about his well-deserved promotion and new role at Toyota of Clovis. As a long-term customer, I can confidently say Thomas is one of the most honest, dedicated, and professional people I've ever met. He never recommended unnecessary services, and whenever there was a real safety concern, he took it seriously and made sure everything was handled with great care. Because of him, I always felt safe and confident with my car. Although Clovis is quite far from San Jose and I may not be able to continue getting services from him, I wanted to take this opportunity to recognize how exceptional he is. Toyota of Clovis is truly fortunate to have him, and I have no doubt he will continue to make a positive impact and earn the trust of many more customers. Congratulations, Thomas, and thank you for your many years of outstanding service. I wish you all the very best in this exciting new chapter!

Absolutely a fan of their service dept, especially Advisor Xai. Kind and helpful: treat his…read morecustomers with respect. Make sure to check out their coupon deals on their webpage.

I purchased a used 2024 Honda Pilot Touring today. My sales consultant, Anatolio Avalos, was very…read morehelpful and kind. He answered all my questions and I didn't feel pressured at all. Everything went smoothly. They also gave me a respectable offer on my trade in. Overall, my experience was great!

Mo is the best salesperson. He was really helpful with us when buying a car. Good experienceread more

I'm so excited to receive an oil change at my house! This mobile service is a game changer. The…read moretechnician, Anthony, was so nice and efficient. I highly recommend this service! I got to do laundry while my car was getting serviced!

I am extremely disappointed with the service department. My vehicle has been there for over four…read moreweeks for a recall, and the biggest issue has been the complete lack of communication. After already experiencing non-communication, I spoke directly with my service representative, Ivan Tinoco, and specifically requested daily updates. I was assured that I would be kept informed. That has not happened. I have repeatedly had to reach out myself just to get basic information about the status of my vehicle. I understand that parts can sometimes take time to arrive. However, it is very difficult to accept that a dealership would not have timely access to service parts for the vehicles they sell -- or at the very least provide clear, proactive communication about delays. Instead, I have been left without a firm timeline, without consistent updates, and without accountability. This has caused significant inconvenience. I recently moved to the area and rely heavily on my vehicle for work and daily responsibilities. If I had known a recall would turn into such a prolonged and poorly communicated process, I would have reconsidered scheduling it when I did. Customer service is not just about fixing cars -- it is about communication, transparency, and respect for people's time and circumstances. Unfortunately, that has not been my experience here. I hope this review encourages improvement in communication and customer care so others do not experience the same level of frustration.

I just purchase a vehicle thanks to Brooke!! Had some small hiccups but it all worked out. She was…read moresuper helpful and kind. Would be coming back making another purchase with family.

I received their email of $1500 off. I work all day, so i decided to reply to the email from their…read moreInternet Sale Specialist who invites me for a test drive. One Internet Manager and one Internet Sale Specialist in the email with me. Ask - Answer and i got their quote for a Nissan Kicks SR Premium Package. It totally different, like $7000 more for the OTD Pricing from the website. I just gave up and they ask how much i expect. I just show them the pricing from their " own website ". I did not low ball anything. So they agree and ask me to come to the Dealer soon because incentives from Nissan end today, April 30. I hard check my Credit to pull up the Interest rate. After that was what i waste my time and also lose my money for taking the shift off, hard inquiry my credit score for nothing. I went to the dealer and sat with sale guy. And then the Sale Manager came over and tried to get me any pricing up north. He said he can only give pricing right now. Come on, your sale team member agree that OTD and invite me to come to do paper. That is ridiculously amateur. The Sale manager agree with that and left again. He came back and wanted to knock me up with a higher price. I said no but eventually i agreed to round up the number and do the interest that my bank provided me but with their lender. He left again. Third time , he tried to play words with me like your number you show is net price before tax, bla bla bla. Look at the photos i attach. Advertise Pricing that company show $26750 , tax and fee show $2945.97. Sum up the 2 numbers will come out to $29695.97. He wanted to play words with me like $29695.97 is the net pricing with tax and fee , and wanted to add $2945.97 one more time. I was tired with this guy, no respond and decided to leave. For the whole story, i did not low ball their pricing. Whatever their mother company want to sell , i agree to pay for, but when i come to the dealer. All dramas and traps. Even when the sale team member agree with the OTD pricing. You still have to deal with their sale manager with all bs reasons. ONE MORE THING: THE CAR IN REAL IS NOT SIMILAR TO THE ONE THEY ADVERTISE. THE WHEEL LOOKS DIFFERENT FROM THE ONE ON THE WEBSITE EVEN THOUGH STOCK # IS SIMILAR. I GUESS THEY SWAP FROM OTHER MODEL FOR OTHER CUSTOMER. SO WHOEVER BUY THAT CAR AND DO NOT PAY ATTENTION OR CHECK CAREFULLY, WILL END UP BEING A LOSER. I ASK AND THEY BLAME TO THE THIRD PARTY THAT TOOK PHOTOS OF THE PICTURES.

Five Stars for Jacob and the Kia Team…read more My Kia had an engine recall, so I brought in all my documentation. Jacob went above and beyond--he confirmed the engine failure was due to the recall and got everything moving quickly. I dropped it off on a Friday, the repair was approved by Monday, and the car was finished by Friday. Communication was excellent the entire time. Jacob kept me in the loop and made the process easy. If you stop by, ask for Jacob. Highly recommend.

INCOMPETENT STAFF WHO PUT LIVES AT RISK AND IGNORE CLIENTS…read more *Go Buy a Different Company's Car Kia's Failures: A) STAFF - After 8 calls to Kia NOT ONE SERVICE PERSON RESPONDED. Sales staff would not get a person. Nobody returned calls. More than 1 of got the run around by staff. B) 25HR roadside service (Kia) - tried to charge us $1500 for the tow (even though this was Kias fault) Situation: Wife's Kia Niro Transmission needed replacing after 60k miles. Kia replaced it. (3 weeks to complete) Mere days later the car broke down 139 miles away.

I have never been happier with a dealer's service department than I was at Hedricks Chevrolet…read moreyesterday. The cold weather had caused the battery in my Tahoe to fail - sending the car into a stall while displaying weird error messages...it was 11am, pouring down rain and I desperately needed the car for important meetings the next day. My first call to a Chevy Dealer let me know that they could not even look at my Tahoe until the next day - not even for a quick diagnosis. By contrast, the service manager at Hedricks approved a diagnostic check the same day - which showed that it was all battery related. Within 2 hours, working with Julian, my car had a new battery and I was on my way. Some dealers provide service - while others epitomize the spirit of service. Thank you Hedricks for exemplifying what true service can be. I'm forever grateful.

The good news is I absolutely loved our sales person. He was amazing…read more. The car we were looking at was extremely filthy. It was a used Ford Explorer. The car was full of sand. It looked like someone went on the sand dunes with it. I couldn't believe they had it on the lot like that, but he guaranteed me that they would detail it and it would look brand new so I agreed and I purchased the car . on a Tuesday. It took them five hours to detail the car ,when I got it back, the inside wasn't done. The outside looked fantastic, but there's still sand dirt and the doors on the inside. Looked like they had milk splattered on them. I brought it back three days later and another five hours later and all they did was the vacuuming they did didn't do anything else. When I inquired again the man said we are understaffed and then to me.he said well I'm sorry it's not up to your standards and I felt like saying my standards it should be your standards. Very disappointed. Don't buy a used car from them.!!!

Anthony was amazing. Helped me get the right car. Fast, efficient process. Definitely will be…read moretelling family and friends about Davis Autotrader!!!

We were looking for a specific truck and we came across Davis Auto Trader on Cars for Sale. The…read moreprices looked good and we gave them a call. They only work by appointment which was great because I didn't want to be standing around waiting for help plus it ensures less people are there. Unfortunately the truck was already sold but they did their best to help us and even said they would help us find the one we were looking for. They did not try to force us in a car and we were treated respectfully the whole time.

Honestly came in just to look around and ended up leaving with a car I actually love. Curt was the…read morefirst person I interacted with and he was great over text responsive, straight to the point, and didn't make me feel like I was being sold to before I even walked in the door. He got the ball rolling and then when I got there, he handed me off to Tyler, which was seamless. Tyler was just great. No pressure, no rushing, didn't try to steer me toward something that wasn't going to work for me. He actually listened, asked good questions, and knew what he was talking about. When I had questions about financing he broke it down without making me feel like I was bothering him or like I should already know this stuff. I've bought cars before and it's usually kind of a stressful experience. This wasn't. Both of these guys made it feel pretty easy. If you're going in, ask for them.

Curt made it happen! Got me into the car I wanted with no hassle. Great service, I would definitely…read morerecommend Curt to anyone looking for a car!

Purchased a truck from Barstow about a few months ago . Make sure they write the correct…read moreinformation to run credit . I was declined because they had written the wrong info . I decided to go to another sales man and figured it out .. Purchased the truck and the second day the check engine light turned on . Took it back and the mechanic half assed it to make the light turned off and eventually turned on again . Mechanic was really rude and did not know the meaning of customer service .. Make sure u check ur truck before purchasing it

I do not recommend any one to go to this location to buy a car. Barstow Auto Sale buys most of…read moretheir cars from auctions sales and when they purchase those vehicles, they do not fix it up at all. All they do is clean it up to make it "look nice." They do not do any mechanical work to the car unless it is visible to the customer. They don't care for their customers. They only care about money and ripping their customers off. They will sell the same "make and model" with different "car years and mileages", for the same price. When I bought a car from them, they told me to oil change it. They did not even pump the gas for me, it was low on empty! Not even a month later when I purchased a car from them, my car over heated. They were nice enough to fix it, but it was only for a temporary fix, because the problem started occurring again. If you want a honest car dealership, I advice you NOT to shop here! You might get lucky and get a decent car if the previous owner took cared of their vehicle, but other than that, good luck.

Service was good, didn't have any troubles when purchasing my vehicle…read more When my vehicle needed service, they were a big help in getting my vehicle up and running again in a timely manner.

Horrible service they are criminals…read more Lied about vehicle history, lied about price and changed the contracts not showing my trade and lower price so they didn't pay taxes and registration gave me a due bill and never ordered the parts