Upgrades on the 48RE transmission from Jasper 1. For increased durability, JASPER has upgraded the overdrive planetary to a 5 pinion planet. 2. The direct clutch thrust plate has been updated for longer clutch life. 3. The waffle plate has been removed for a better third to fourth shift. 4. The overdrive clutch has been updated to a 5 plate clutch, and the direct clutch has been updated to an 8 plate clutch. This was done for increased torque capacity. read more

They deny claims as a result of poor company policy. I'm on my second total engine replacement with a defect in this "second" engine. I have one vehicle and need my vehicle. Their policy of not calling the mechanic / shop and will only pay claims when the shop contacts them. They approved the diagnosis result but will not authorize any repairs without the shop sending pictures and making phone calls. That leaves the customer ( me ) on the outside looking in. The repairs on this " second " engine, that only has 1000 miles on it, will be in excess of $6,000. They tell me the will pay for the diagnosis ( $50 ) and that is all. I feel the customer service falls very short and all consumers should be aware. read more

Terrible customer service. 30 minutes on hold. Spoke for 5 seconds and he left for another call again. On hold again.

Title: Advertised price not honored Review: I found an engine listed by LKQ on Car-Part for $1,106. When I called the number on the listing, it went directly to LKQ in Illinois, and I was directed to their website to purchase it. The exact same engine with the same part number was listed there for $1,223.50. Since it was after hours and I wanted to secure the engine, I purchased it. The next day I contacted customer service expecting them to correct the difference since it was their own listing. Customer service (Jo) first said the difference was due to shipping, which made no sense because I also paid $330 separately for shipping. Then she said it was tax, even though tax was also added on top of the $1,223.50 purchase price. The final explanation was that they "don't price match other companies." The issue is this was not another company -- it was LKQ's own listing on Car-Part, their own phone number, and their own website. Refusing to honor your own advertised price is disappointing and feels like a very misleading way to do business. read more

This is the worst company I have ever dealt with. My motor was sent to me damaged with literally no accessories whatsoever. Then when I asked how much to buy the parts. They wanted more than retail price. You are better off buying from a reputable junkyard. At least then . You know what you are getting. Please don't buy from these people you will regret it. These 5 star reveiws can't be real read more

They shipped a wrong part that took a week to even get and they charge $21.00 for shipping when the part weighed literally 2 pounds. When I initiated the return it took 4 days for them to even send me a label so I could send it back. I will never use them again. read more

We purchased a used transmission from LKQ with a warranty ($3,083.82). After installation and proper reprogramming, the transmission immediately showed problems. We followed all procedures and contacted both the sales representative and the sales manager. We submitted all documentation, including proof of reprogramming, under claim #878173. Despite multiple follow-ups, we never received a proper response. LKQ has failed to honor the warranty, and the lack of accountability is extremely disappointing. We expected better support and professionalism from a company of this size. read more

Lkq is not treating customers like humans, more like convicts or prisoners. Covid is over get over it. No grudges to employees as corporate implements it. Ordered parts in Portland, terrible customer service when come to pick it up Not recommend this company, besides price is about the same if you have discounts at the dealer read more

On August 7th, I went to LKQ location in Phoenix AZ to pick up a part that I purchased an ABS actuator for a 2013 Toyota Prius. Attached you'll find a copy of the invoice. By the time I made it to my car which was parked in their company parking lot someone called me from the order desk and informed me the part that I just picked up was incomplete So, I went back in and asked one of the customer service Rep behind the counter they basically informed me that the park came out of New Mexico, and they were going to email their New Mexico location and request the other half of the part. He told me the other half was the part would be here next day, so I said OK I'll see you tomorrow. I went back in on August 8th to pick up the other half of the part and the order desk representative basically told me that that part wasn't there, and the New Mexico location had not responded to their email. I was basically told I was going to have to wait until the New Mexico location finally got around to sending me the part. I asked representative I could get some kind of credit for the inconvenience because the part wasn't sent complete in the first place. He went over and grabbed his manager basically informed me that he could probably source the part from another location the only problem is it would take about a week. Got extremely frustrated because during the whole interaction not once did the parts representative or the manager take the initiative to get on the phone with the New Mexico location to locate the part. The whole attitude that the parts representative and the manager displayed was apathetic at best. The whole experience left me feeling that LKQ does not care about individual customers They only care about repair shops that do a large quantity of business with them. read more

buyer be warned... I purchased a 2017 honda pilot radio receiver for over $600... The description and two sales representatives confirmed it was what I wanted. they sent me a dvd player, i contacted them they said I ordered an amplifier even though the description and price was for a radio... they said I needed to pay to return the dvd player and that the part number was for an amplifier... so they would send me amplifier and they would be keeping the $500 difference... I wish i had looked them up before ! read more

See all

If I could leave 0 stars I would! I waited a week to receive a wheel for my 2017 Volvo S60 being shipped from California to Tennessee. I had the wheel shipped straight to Firestone so they could promptly do the repairs. The package was delivered through UPS Tuesday, August 12th. I called Firestone to verify the delivery was made. They confirmed with me that it was, however, it was the wrong wheel. LKQ packaged a VW wheel. I contacted LKQ Returns to let them know about what happened. The agent I spoke with, Lindsey Simons, was not professional at all. She spoke to me as if I was lying saying she would need pictures and my VIN before anything could be done to correct this. I sent the pictures over and told her I did not appreciate her attitude or tone over the phone. Lindsey never replied to my email. Yesterday morning, Wednesday, August 13th, I called LKQ Returns again. I got a different agent this time. I can't remember his first name, but last name Loveless. He asked for my VIN and I gave him my wheel size, 18x8, 10 spoke. However, this time I asked for a picture of the wheel that was supposedly available. He said sure and that he'd email it over. When I was able to check my email I saw that it was STILL NOT THE RIGHT WHEEL. When I called back again I was told there was no wheel available to for my car. I'm wondering if there was ever one in the first place! I paid $344 and have nothing! My car is still sitting at Firestone as I look for a rim. I have asked to speak to a supervisor repeatedly and constantly told something different; they aren't available, there's no one in the office, they're in a meeting, etc. I even asked for someone to contact me by the close of business yesterday and nothing. I dropped part off at UPS yesterday evening and I would like my refund processed immediately. Companies like this are quick to take our hard earned money and slow at returning it. All I would like is an apology for my terrible customer experience and my money refunded expeditiously- not the 5-7 business days. read more

See all

I bought an inverter/converter for a 2015 prius. It was guaranteed to have been tested. It kept throwing a u0110 code. I triple checked my connections, and then replaced it with the old defective converter/inverter, and while the prius is still throwing the original p0a94 code, it's actually able to drive. Whereas with the LKQ one I paid $700 for including shipping, It won't even turn on. It will cost me as much in shipping to return the part. So I'm just out $700 on a worse inverter than the one I intended to replace. Thanks LKQ read more

Two bad experiences. First, I picked up my used tailgate which was rated A by LKQ. During their process of retrieval, it was damaged in multiple places with dents and scratches. I was told by their management to supply an estimate from my body shop and they would cover it. I was not given any time frame. However, when the work was completed in 36 days, the manager told me I was 6 days too late, and they wouldn't cover it. After multiple emails and phone calls, the best they offered was a very small credit. My other bad experience was with their website and call center. The website was not thorough enough to decide if the part was the right fit for a console. i called and was put on hold for over an hour. Finally, the costumer service person clearly did not like her job and did the bare minimum. I decided to shop elsewhere. I am done with this place! I'll never do business with them again! read more

If I could rate them a zero or negative I would. This is the craziest experience I have ever seen, who ever runs this business or writes there "Terms" is an absolute idiot. Their supervisors don't call back, I ordered a REMAN engine, got it installed, following all procedures, and it was knocking on start up with a heavy misfire- We went through the warranty process which they will only pay a fraction of our labor rate when it was bad off the shelf. I get the terms of the warranty or $95/Hour, but the owner hasn't even taken the vehicle yet, and it is bad, that should be at 100% of the manufacture to cover. Now we have got the second engine in, and the P3400 code keeps coming back, and there is an issue internally with this engine, (The same as the first engine, but not knocking at least). If that isn't bad enough, they want me to wait until the first replacement engine gets back to them in Texas, to inspect, before they can send out a new engine. Like this is crazy to me and terrible customer service. All I get back is I can't do anything about it, that's in the terms of the warranty, and that I can't talk to a supervisor they don't do that! WHAT!! what is a supervisor for? I have been waiting 2.5 weeks for a call back from a supervisor and still haven't received one after multiple requests. like this company is beyond disorganized. read more

Lkq sucks, get your used parts anywhere else. They will sell you a warranty but it does nothing, they just basically give you the cost of the warranty back and mutter about how you should be glad to get that and give you the middle finger. We had been regular customers for almost 10 years, engines, transmissions, name it...we got it here. The one time we purchased and needed the extra coverage from a warranty and lkq has determined the labor to be covered gets covered at like $30 an hour and that a transmission swap can be done in 4 hours. I should have just kept what i spent on the warranty, it was equal to the 'coverage' they sent. I will no longer use LKQ for anything as powertrain products, ebay, rock auto, parts geek, benzeen, andersens...etc never treat us poorly or misrepresent their products. A 10 year customer is warning you, dont use lkq, and if you do make no presumption theyll do anything to cover your or the losses of your mechanic. Theyll leave you in a bad financial spot and seeminly not care at all. Not a good look. Not a good purchase. Ebay offers better parts coverages. Chinese parts on amazon, homemade parts taped together out of cardboard might be a better choice. Ill certainly find out as i will not return to lkq for anything. Spent weeks trying to sort the warranty with them and they are basically just ignoring my requests for completing the warranty refund. Negative 2 stars for alienating long time customer over stupid stuff when your products are readily available all over the place. read more

I called to order a front bumper cover for my 2019 Nissan Leaf. They charged my card and told me that it would be delivered to my local branch by the end of the week. I never heard another word from them. 5 days after it was supposed to have arrived I called the destination location and was informed that the order had been canceled as the part was missing/damaged/destroyed, and I was not contacted. read more

LKQ customer service is SUBPAR and if they reply back in time for you to return..for me it took 1 WEEK, just to get an Authorization and the rep on the phone was very Argumentative and spoke over me trying to explain the issue. They will charge a restocking fee too. I was almost excited to work with this company, but due to the RUDE customer service rep and DELAY on a simple REPLY back to include several attempted calls with no voicemail nor answering...I WILL NOT USE THEM EVER. Id rather pay more for better service... Chelsea Kilburn...was VERY UNPROFESSIONAL. U.S. Marine Corps Retired read more

These guys don't know whether they are coming or going!!! Was promised an engine within 4 days to be delivered and when we called that day to see when it would arrive on the Friday, they told us it wasn't even out of the vehicle!!! Had a car tied up on a hoist which cost us money of course and an upset customer! Do you think they cared? Your right, couldn't care less!!! Last time we deal with these hobos read more

Ordered a brand new autocar/volvo radiator on june 20th 2025 was told delivery on june24 well 24th came and went when i inquired about tracking info was told thats not how it works huh? What? When pressed further the gentleman told me he would email the person in charge of shipping and find out where it is 2 hours later i had to call him back and he told me the other person said its in transit are they gonna bring it midnight ? 2am? 1700 dollars dont know if its coming dont know it was even ordered no info what so ever big company they just dont give a shit i do hundreds of big truck radiators a year never again from this company read more

Terrible, Absolutely terrible service!! Ordered a stereo for a 2014 Camry. Shortly after I receive a message stating it didn't pass inspection and a replacement is on the way. The stereo they sent as a replacement is for a completely different car. When I reached out to them about it. They blamed me for ordering the wrong part and would not offer a full refund. Even after I demonstrated the original item description stated 2014 Camry with a picture matching my stereo. Ultimately they offered no solution other than a partial refund because, and I quote the rep " I ordered the wrong part" 1st and last time purchasing any parts from LKQ. I will most definitely spread the word to family and friends not to use them. read more

Purchased a transmission for a 2014 Sonata with 61k miles on it from LKQ. After self installing it myself, I found that it was bad transmission. I filed a warranty claim explaining the issue. I received emailed a day later stating my vehicle must be at a licensed repair facility and diagnosed prior to filing a claim. Since the vehicle would not move and would need to be towed to a licensed facility at my cost, only to have them say, we need to pull it out to determine what is wrong, did not make financial sense since that would be $1,300-$1,500. with the transmission was less the $350. . I purchased another transmission from LKQ with 57k miles. I uninstalled the bad one and replaced it with the new one, two days later. The second transmission worked great with no issues. I proceeded to called LKQ to see what they could or would do under their warranty. I was told that since I took the bad transmission out I voided my warranty and they could do nothing. I asked to speak with a supervisor and I was told their was no supervisor, as Denis the one I was talking with, handles all claims for the company. Not very customer friendly and would not purchase another warrant item from them again. Buyer be ware. WO-160844280 read more

I ordered a rear blower motor for my 2014 Kia Sedona over a month ago. When it was delivered it was the front blower motor. no big deal, call them, send pictures, correct part on the way. Or so I thought. Second part, again front blower. I call again and explain that I am needing the rear motor. I am assured that someone will verify that the correct blower motor is sent this time. Third one is delivered today.... I again have a front blower motor. I am completely over this company. I could understand once, maybe twice, but three times sending the wrong part???...How is this acceptable for them?? read more

Was quoted a73,000 mile engine told be ready Wednesday Friday finally ready came to pickup following Monday and it's a 113,000 mile engine already went thru hell getting a check cut for it now I'm stuck with it. Crappy sales tactics quote one thing give ya whatever they want read more

when I purchase the item, no where on their website says restock charge. when I call told them need to return wrong item they charge me 30$ restock fee.. not buying anything from them ever again.. thx but no thx read more

Gearheads sells the garbage reman tranny by LKQ. Installed first one myself, took time and pride in DIY, all worked good. Had leak from front pump seal. Red fluid from peep hole at bottom of bell-housing after 1 week driving. Warrantee only covers $50/hr, local shops all charge $140 to $180. With no time to replace myself again, I agree to pay $1500 at shop and get reimbursed less than $600. Shop installs replacement, leak from pan gasket. FOr over a week now, even with photos of leak, LKQ not agreeing to make the repair. read more

Everything could improve. Terrible service. No receipt. No tracking number. Had to call numerous times with long waits. Still on hold and still waiting for my part. Someone there finally answered and provided me with a receipt. Horrible read more

Lkq is the worst company that I have ever detail with management there does work with there costumers at all and I have been waiting9 days for my part and had to call 4 different times since it has been sitting in Houston TX I would not recommend this company to anyone out there they are a scam company and don't work with there costumers on making it right when a problem comes up. It's a crappy way to do business and is not right at all I wouldn't even give them a one star at all I would give them a 0 read more

Ok, so where do I start, this company seems to be knowledgeable (til they get your money)!!!!!! My sales rep Austin not sure with what's going on after he taken my money, Arthur in warranty department just wants to rush you off phone, so he can get to the next phone call, left a message with Chris VM ( cust service mgr) 5/7/24, todays date is 5/23/24 never received call back!!!! Left message with warranty mgr Steve Metikosh on 5/18/24, todays date 5/23/24 NEVER received call back!!!!!! Unfortunately this business came recommended to my by the Volkswagen dealership, and two of my other colleagues!!! So now let me address the issue, I purchased an engine for a Vw Cc 3.6L on 4/23/24 and a extended warranty, til this date 5/23 they have NEVER EMAILED ME MY WARRANTY AGREEMENT, claiming it's a glitch in system, but damn, a glitch for a entire 30 days!!!!!!???? Tried to speak with three different mgrs to no avail!!!!!!!!!! So this where Arthur (warranty rep) comes in, on 6 different occasions he continues to state he'll send it, but hasn't 30 days later!!!! Then the engine they sold me didn't come with manifold cover, so now I have to purchase SEPARATELY, another $200+!!!!!!!!! Austin sales rep never contact me back to make the purchase after waiting 48hrs, so I called back & spoke with Tiffany (sales rep) who was much more helpful & knowledgeable then Austin was, and ordered my new part less then 5 minutes!!!! But this COMPANY IS A DAMN JOKE!!!!!!!!!!! LAST TIME I WOULD EVER USE THEM, GOOD LUCK IF YOU DECIDE TO USE THEM, ALL THOSE NAMES I MENTIONED, GOOD LUCK WITH SPEAKING WITH THEM ALSO read more

Ordered a Fender for my truck that was listed as A, quality with 0 defects. Paid around $600 shipped. Received the fender all beat up, the dismantler did not cut the seam sealer and pulled the fender off leaving 2 creases in it and a 3 inch scratch that is too deep to buff out. needs $200 in PDR to fix it, I emailed them they said send pictures then I was ghosted. Buyer beware. read more

I needed a passenger door for a 2014 Santa Fe. They had the part ready when I arrived at their Crystal River, FL location. The guy who brought the part out to the parking lot on a fork lift, helped me load it in the back of my other SUV. I put the replacement door on, and everything worked as expected. I really appreciated their professionalism! The lady behind the counter was especially courteous, professional, and helpful for the whole processes. I cannot thank them enough, they really came through for me. read more

I've bought several items from the Portland LKQ and never had a problem. I am careful what used parts I buy. For example, If I want a starter or alt, I buy rebuilt. If I want a used body part, then I might use LKQ. Do some homework, then buy. read more

Cynthia with LKQ Online is a joke and should be fired. Absolutely would not help with my issue and continued to make the issue more difficult. read more

I purchased a drivers side mirror for a 2013 Malibu. Website listed it as in stock on a white Malibu. That was the mirror I purchased on that car supposedly. They called said it did not meet quality standards and they would have to source it from another location and the arrival date had changed. Ok no problem I can understand that. The part arrived and it was not white, it was burgundy. Well I ordered the mirror off the white one so I could install myself. I called they said they did not guarantee color. Then why tell me that mirror is in stock. Totally misrepresented the source of the mirror and when they changed source they did not tell me that there could be a color change. Refused RMA request. read more

I needed an engine and found one for a great price. The drop off was miles away and being older didn't want to drive far. Ron Cannfield had it sent very close and I only had to drive a couple of miLes. He got it there on the exact date and time. I consider that great customer servic. Thanks again Ron read more

Purchased an incorrect part from them. It was listed in a weird way on the website. I received the part and called to start a return. I was instructed that I would have to send it back at my expense, which I totally understand. Then the lady told me I would have to pay a 35 dollar restocking fee on a junkyard seatbelt buckle...holy cow! The part with shipping was only 75 dollars. DO NOT SPEND YOUR MONEY WITH THESE PEOPLE. If they are that hard up for money, you can only imagine what else they are doing. read more

LKQ took care of me and made a bad situation. Good situation. I'm currently dealing with them to purchase a motor. Very happy with working with them. read more

Terrible customer service. wasted 2 hours trying to talk to a person at the NHouston warehouse. They don't answer phone calls. keep your parts, my time is more valuable than your scrap.... read more

I ordered a new wheel for my car and the pictures for the wheel on LKQ's website included the tire, which then did not come (only the rim). I called customer service and they refused to acknowledge that the pictures are misleading and told me that "we don't sell tires" over and over. I then had to pay to send the rim back as well as absorb the cost of their original shipping. So I paid them $100 to send me something that they refused to acknowledge was NOT what thought I was buying (i.e., what's on the website) and the customer service was downright passive-aggressively rude and unwilling to hear me. It then took them an entire week to acknowledge that the center had received the rim when I sent it back, even though I gave them USPS tracking #s that proved that it had, in fact, arrived. I would NEVER work with this company, period. Terrible customer service, refusal to take ownership for misunderstandings of their own making, and multiple delays in communication. read more

Sent wrong parts after I called and confirmed they were the right ones. Missing a track day and out $350 because they couldnt be bothered to check if they sent me a front or rear caliper. read more

Horrible customer service and shipping time. Just a bunch of lazy red necks from the sound of them over the phone. I mean I placed an order friday morning and this sorry excuse for a business didn't have it ready until end of day Tuesday but it ship until the next day. Even when I called to express the need of it being processed asap after not being touched before the weekend! I will be refusing delivery and calling my bank for the money read more