LMi Net

(77 reviews)

I had no idea that I could get blazing fast internet by putting in wired in wall ethernet ports. I…read morehad an old mesh system that was doing a horrible job extending my signal throughout the house. My sister told me she had her house "wired for ethernet," and they were very happy. I called Enterprise Communications and they were wonderful, patient (especially Ricardo--you may be able to tell I am not a techie). I needed fast internet for a therapy practice) that was affordable. They had ample availability and installed my new "drops" and a switch in about 4 hours.... I highly recommend=== wish I had called them years ago....My ISP is Sonic and now my wifi is everywhere and fast fast fast... :) YIPPEE~

Enrique and Ricardo were great! They inspected my internet needs 30 min after I called, gave a…read morereasonable price, and fixed up my system that same day. Couldn't ask for more, and now my internet is supa fast.

Bay Area Tech Hero

(211 reviews)

Worth every penny, and I'd hire this team again in a heartbeat. I even recommended them to…read moreneighbors in our complex going through what I was. My problem? Xfinity kept telling me the "new" box was going to easily pump wifi through my whole house. It never worked and we had multiple dead spots in our house, where wifi never reached. We ended up trying several things, included a second network setup using Google Nest routers. That also didn't work great and we suffered for years. So finally got fed up, and I called BATH and told Ari what the issue was. He gave me a budget, which I bristled at, at first. Then he walked me through a likely fix, which involved a couple routers networked so that I had independent wifi running on both floors of the house but on the same network. The tech came by and was super nice, and walked me through what they were going to do. I was cautiously optimistic. When they were done? I almost cried at how well everything ran through my house. They even set me up so I had ethernet directly to my gaming PC, and direct into my TV and Xbox. I have not had a single issue since (beside Comcast caused outages), and have blazing fast wifi throughout the house (I pay for the gigaspeed Xfinity). I'm finally utilizing the speed as sold to me by Xfinity. Thanks so much BATH. I really appreciate it. I was super impressed with the emails, the invoices, techs being on time, and just the overall professionalism. It was worth the extra few bucks.

I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

Full Spectrum Technology Group

(39 reviews)

We have been slowly switching all of our AV; security cameras, and local wired and wifi network…read moreover to Full Spectrum. Their quality is top notch. My latest add was a NAS to house a lot of educational and Great Courses videos and CDs, we collected during the Pandemic. They definitely walked me through all the equipment and software choices and helped me with scripts to load my collection.

We have a big complicated AV system we asked if they could take over and help us fix as the…read moreinternet was not working. They came by and looked and told us it was a bigger problem they could not fix and would send us a quote. The quote included several pieces of equipment that were priced 2-5x retail. FSTG-DREAM-PRO 10G Cloud Gateway with 100+ UniFi device / 1,000+ client support and 3.5 Gbps IPS routing. was quoted as $999.99 when it retails for $379 FSTG 10Gbps SFP+ Direct Attach Cable (1meter) was quoted at $29.99 when it retails for $15 OvrC Pro Lifetime License + Hub, non-locking barrel connector power connection type was quoted as $999.99 when it retails for to $199 *note this is only available to authorized AV dealers but a 5x mark up is insane I asked why and was told it was small business markup and was told quote "It includes sourcing, shipping, platform fees, payment processing fees and more that our clients may not originally consider. The raised price also covers our regular remote network maintenance, ensuring your network continuously runs at peak performance following the conclusion of the project. A large portion of business model is our post-install support and efforts to create peace of mind for our clientele regarding our systems." However on that quote was also a $70/mo service plan that was supposed to cover the aforementioned post-install support. I asked about the double charge for support and asked if I could bring my own equipment and they ignored my email So this company is SUPER SHADY and please review your quotes and google any equipment that they tell you that you need because 1. you probably don't need it (we ended up fixing the internet ourselves) and 2. they are probably overcharging you. Just run the quote through Claude or ChatGPT and ask if there's anything concerning in it. It will do all the research for you.

CallTech

(48 reviews)

Orkhan installed a full Ubiquiti network system in my home, including multiple Ubiquiti Access…read morePoints that provide excellent Wi-Fi coverage throughout the house. He also set up a complete surveillance system with Ubiquiti UniFi Protect Cameras, ensuring clear video quality and reliable monitoring. In addition, he installed a professional door access control system using Ubiquiti UniFi Access, allowing secure entry with key cards, PIN codes, and mobile access. He configured everything perfectly, including the network rack, patch panels, PoE switching, and cable management, making the entire setup clean and well-organized. Orkhan also handled the installation of the router, firewall configuration, and remote access setup, ensuring the system is secure and easy to manage. The work was done professionally, on time, and with great attention to detail. Everything is running smoothly, and I highly recommend Orkhan for any networking, security, or low-voltage installation projects.

Orkhan was great. I contacted 6 service professionals to hardwire our ADU. Orkhan was VERY…read moreresponsive and proactively communicative, which was the main reason why we went with him. He didn't try to upsell additional services and merely advised what he'd do to connect internet from our house to the ADU. I'd recommend him any time.

East Bay Tech Service

(52 reviews)

Matt is absolutely marvelous! I called because I could not open my QuickBooks and he solved the…read moreproblem over the phone in 5 minutes by asking me to restart my computer. Such a simple thing I forgot to do in my panic. Thank you Matt - I'll be in touch when I need more computer help. Great value!

I worked in a tiny office so when it comes to tech support we need to contract out. EBTS was a…read moregreat experience. They came quickly and fixed our printer issue that arose when we transferred internet services. I recommend their services 100%!

First Tech Networks

(132 reviews)

Another good experience with First Tech Networks and John Jiang…read more He installed a Doorbird entry system for us a few years ago and it was malfunctioning. John responded to my emails on a Sunday evening and he even power-cycled the system for us, which temporarily restored functionality. John contacted Doorbird on our behalf; happily, Doorbird were able to make a remote fix for us.

I haven't used this service, so how could I review ityour mistake…read more I need my turntable repaired. Please give me a quote. This unit plays cd's, tapes, records and has a radio. Everything except the turntable works very well. The sound of my Johnny cash cd's is perfection. That is why I want the turntable fixed instead of getting a new one.

Julian's Electric & Digital

(72 reviews)

I found Julian through Yelp. His reviews sounded like exactly what I was looking for; experience…read morewith WiFi connectivity issues and also an electrician. We had a couple of conversations to clarify what was going on. I wasn't ready to execute the best but more costly option to fix the issue, so he recommended an extender. I couldn't get it to work, so he ended up coming to check it out and get it working. Julian is friendly and easy to work with, and I will hire him for future electrical work.

I have an iMac that had been down for nearly three years, which was the last time I tried many…read moredifferent things to get it up and running. The long and short is it crashed halfway through an OS update and hasn't worked since. Julian contacted me after a Yelp query - I figured I'd retry and was ready to ship this thing somewhere for repair (again, I tried everything before with no luck). After I explained what was happening, he said, "We'll get you up and running, Tony, don't worry". He heard me out and sent me step-by-step triage and recovery instructions, which worked perfectly. He called about an hour later to check on me, and I was beyond happy he resolved the issue; I didn't have to leave my crib, and it was done within an hour (after letting it sit for years). Everything worked perfectly. I have my computer and electronics handyman for all future work. See my review distribution. I'm very fair and will call out less-than-desirable service. Likewise, when someone earns solid recognition for professionalism and providing the service advertised - they should get a shoutout. Julian, you rock!

Kurtis Company

(81 reviews)

Kurtis helped us design a great network and entertainment setup and personally ensured everything…read morewent smoothly. he was flexible with his approach and the work is very high quality

I've worked with Kurtis for years now on a couple of different fronts. On home internet, he's been…read morecritical in designing a system with multiple access points on different floors so we've got consistent strong internet throughout the house, which is old and therefore has lots of rooms and lots of plaster walls. He's also sourced and installed several TVs for us over the years, including most recently recommending and installing two frame TVs and updating the surround sound so everything sounds theater quality. He's trustworthy, responsive, respectful of the home and does great work. You can't go wrong with Kurtis.

A/V Doctor

(104 reviews)

We bought a home with a private movie theater already installed, and of course, shortly after…read moremoving in, some of the equipment stopped working. We found Aaron on Yelp, and he was fantastic! He came over, reviewed our entire setup, quickly identified the issue, and helped us consolidate and simplify all of the equipment. He installed a new processor and took the time to walk us through how everything worked so we could actually use and enjoy our theater. Aaron was knowledgeable, efficient, responsive, and incredibly helpful. His pricing was also very competitive. We had a great experience and would absolutely use him again!

Called Aaron a few days ago to inquire about having our TV mounted, which we've had for a while and…read morewanted to finally get up to clean things up. He responded quickly, showed up on time (early actually), and was extremely knowledgeable. Once he arrived, I explained that I had been going back and forth for months between upgrading to a soundbar with a sub or investing in a full audio system (receiver, towers, sub, etc...). We spent well over 30 minutes talking through the pros and cons of each, along with important things to consider like the size of the house and living room. Ultimately, I decided that I will be upgrading our current soundbar to a newer and nicer one in the near future. He was extremely polite and patient, taking the time to explain terminology and concepts in a way I could easily understand as we installed and set things up (picture and display settings, 1080p vs. 4K capabilities, audio/video/HDMI cables and what they do, device "switches," and how everything works together) as he was installing things so I'll be able to manage it myself down the road. And he came with mounts and equipment that was better than what I bought and was cheaper as well. I highly recommend him and will definitely be calling him again in the future.

Man Cave America

(301 reviews)

Do not hesitate. Full stop. Henry and his crew (shout out Ramon!) packed all my gear, set it up in…read morea new house, and attended to everything. I was super picky and he and his crew accommodated everything and the quote was the exact price I was charged. They answered all my dumb questions, explained all the options, and came back TWICE to tweak things I wanted. One of the best customer experiences I've had. Don't hesitate to hire these guys.

They quoted me $250 an hour or $1250 to put up a TV bracket, hang the TV, and program my Logitech…read moreremote. Buyer beware.

Joe iPhone Unlock & Repair Services

(992 reviews)

He's as good as yelp says he is. Fast, price is right, clear communication, thoughtfulread more

Joe is smarter and more capable than any Genius Bar agent I've ever met at the Apple Store.read more

Albany Video Service

(16 reviews)

Allen did an excellent job helping me set up my TV and media storage! He is fair and honest, a…read morerarity nowadays. I highly recommend him!

If I could give six stars, I would. Allen did a fantastic job repairing (actually, cleaning) my…read moreVHS **AND** did it for a very reasonable price. My VHS player now works better than it has in probably 20 years. Thanks again!

My Emergency Guy

(292 reviews)

I can't recommend My Emergency Guy enough i love this dude. My iPhone 15 Pro suddenly stopped…read moreturning on after I powered it off. Apple told me the logic board was bad and quoted me around $500 for a repair. I thought I was going to have to buy a whole new phone. I decided to get a second opinion from My Emergency Guy, and I'm so glad I did. They took the time to diagnose the problem, explained everything clearly, and repaired my phone for much less than Apple's quote. The communication was honest, professional, and straightforward the whole time. They even applied the diagnostic fee toward the repair, which I really appreciated. My phone is working perfectly again, and they saved me hundreds of dollars. If you have an iPhone with a logic board or motherboard issue, or Apple tells you your phone can't be repaired, do yourself a favor and come here before buying a new phone. you da goat for fixing my phone

I wanted to share my experience and concerns regarding my data recovery evaluation. I am not…read moresomeone who typically writes negative reviews. I'm about uplifting local businesses. However, because I work in the technology field, I felt it was important to share my experience after taking the time to look further into the situation and to help others going through a similar situation. Initially, I did not jump to conclusions. Instead, I sought additional opinions from other professional recovery companies to better understand available options. That's most important. Before posting this review, I reached out directly to Emergency Guy to give them an opportunity to address my concerns and provide clarification. Unfortunately, I did not receive a response. I came to Emergency Guy seeking guidance after experiencing issues with my HDD and SSD. Overall, the staff and technicians were respectful. However, I did have one interaction with an individual staff member who appeared overwhelmed and frustrated - possibly the owner, Phillip? While that affected the tone of that particular interaction, I understand that these situations can happen. It did not deter me from my overall experience, as I continued working with other staff members who were professional and helped improve the overall tone of the communication. I paidfor an evaluation and assessment, including shipping costs. During a follow-up phone conversation, I was asked over the phone whether I would consider increasing my budget to approximately $2,000 so the HDD could be sent to another company. While I was open to discussing available options, I ultimately decided not to proceed. Approximately four weeks later or longer, I was informed that the HDD platters were damaged and that there was essentially no realistic chance of recovering my data, even through another recovery provider. I was also asked whether I wanted the drive recycled, which I understood as disposing of the device, and I chose not to proceed with that option. I sought additional professional opinions. After receiving a second and third evaluation from other data recovery companies, I was advised that the condition of the HDD did not appear to match the assessment I had originally received. This experience raised concerns about the accuracy of the initial evaluation. Since I paid it, I expected a clear and accurate diagnosis of the drive's condition, along with realistic information regarding possible recovery options. My concern is not that recovery was uncertain -- I understand that data recovery can be complex and that outcomes are never guaranteed. My concern is that I was told it was beyond recovery, yet further evaluations resulted in my data being successfully recovered. My advice to anyone going through a similar situation is to seek multiple professional opinions. I chose Emergency Guy because I believe in supporting local businesses, and I appreciate the services they provide. However, when dealing with important data recovery decisions, it is always wise to consult other qualified professionals. If something does not feel right, take the time to ask questions, gather information, and get additional opinions before making a final decision. If someone becomes dismissive with questions - that's a sign to move on immediately.

YY Computer

(177 reviews)

They repaired my wife's computer where others failed. It took a little while since they had to…read moreorder the part from China. They also speak Mandrin if you prefer that language. I highly recommend them

997 Jackson St Oakland, CA 94607…read more Last year my Skytech PC was the victim of a power failure. It wouldn't startup again. After almost a year, I decided to get it fixed. Using Yelp Projects, I filled out the repair request, and the bids came pouring in! YY Computer offered to do diagnostics and software install for $100. YY Computer is in Oakland Chinatown on Jackson St. I made an appt, and dropped by in the morning. While I was there, they did a quick check and found the hard drive (HD) to be damaged. They repaired my PC and upgraded my HD to 1 TB. It took about 2 business days. When I went to pickup my PC, they switched it on and show me the new HD. I'm very pleased with my experience. Small parking lot or meters on the street.

Mobile Kangaroo - Apple Authorized

4.5

(269 reviews)

Repairs were speedy and done right for two of my MacBooks. Replacing battery though was pricey and…read morewould probably have been smarter to replace the laptop instead.

I wish people worked harder to just fix a broken piece of glass on an iPhone…read more I now understand Mobile Kangaroo (as the Apple authorized retailer) requires it to be "Apple-approved glass" but seriously it's just a piece of glass on a working phone that doesn't need to be replaced, just fixed glass. Now I have to keep working to find someone / somewhere that can just fix a piece of broken piece of glass on my iPhone that still works fine.

Eco Locksmith

(205 reviews)

Arrived on time, changed out all locks and was able to make additional keys on site. Also let us…read moreknow to call him if we have any problems after installation

Great experience and service. Good communication, efficient and very easy to work with!read more

M.A.C.

4.2

(148 reviews)

These guys are friendly, fast, honest, and reasonably priced. Also, contrary to what the name…read moreimplies, they work on Windows machines and other ISP machines as well as both laptop and desktop. And probably other things I don't know about. They're great

Hands down, my "go to" for computer help over the years! Owner and staff are super knowledgeable…read moreand helpful. Also have a cute office mascot dog. I recommend M.A.C. Berkeley.

A/V Doctor

(104 reviews)

Enterprise Communications

See more unrecommended reviews

(77 reviews)

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Hsiao-ti F.

17 years ago

I have used LMi for over 10 years now. Of the 3 ISP's i've used, they stand head and shoulders above the others. Problems are very rare, but when I have one I really appreciate the access I have to their capable and persistent tech support people. Over the years, they have figured out how to fix each problem I've had and gotten me back to work - almost always within one phone call. Furthermore, even though I am not myself a "techie" I have always been treated with respect and received appropriate, efficient help. I have not been greeted with overwhelming detail, with impatience, or with put-downs. Beyond the tech support people, I have found everyone else I have dealt with at LMi to be on top of the situation, as well as being willing and able to work out solutions to problems, rather than leaving me in bureaucratic Never Never Land. I originally signed up for LMI's services after dealing with two of the BIG 4 or 5 companies - and NEVER getting successfully connected to the internet. I chose LMi because it was local and live. It has proved to be all I was hoping it would be. When I call LMi with a problem the tech person almost always remembers me - and more importantly the nature of the last problem they were helping me with - in considerable detail. Of course, they do have notes to consult. (The notes never helped the other ISP's, though.) In contrast to the BIG companies I have used, LMI has a completely CAN DO attitude. They have helped me with problems I had even when they were partly with my equipment - which was not covered in the service contract. When it takes more than a phone call LMi has always been willing to go the extra mile. They have never just left me stuck with a problem. They even once made a house call. I feel that the money I have paid to LMi has been well spent. I certainly get the benefit of the money I pay. I also look at it as a worthwhile investment in sustaining a system that works. With the other companies I have had, my money went straight down the drain as soon as a problem developed. I am happy to support LMi, and I feel that this attitude is mutual. In addition, I want LMi to survive and prosper so there will always be an alternative to the big bureaucracies, giving me an exit from their nightmare. I also like to think supporting LMI is keeping the big companies at least a little competitive (if not equal) in pricing and services. From the beginning, LMi earned my loyalty, and they keep earning it again year after year. read more

Dennis M.

7 years ago

I've been with them since the early 90s when it was dial up with com settings on a modem and hours of fun getting things going. You know a little before all those floppies showed up in your mail box from AOL. I've never used any of the big tel services. I stayed through the time when somebody bought them out and then when they bought themselves back. Over time I've had a few times when I couldn't connect. Once was my DSL modem (when I got the new one from them they remarked that my old one was built like a tank. It probably weighed about 2 lbs. The replacement weighed maybe 4 oz. Almost always the failures have been due to phone line connections beyond their control, but they were fixed quickly -- I can't imagine the phone company responding to an internal (their switching office) wiring problem as fast for me, an individual, as they do for them. Julio has been particularly helpful on those last few occasions (and we're talking years apart here). I'm in San Leandro which means I don't have access to their fiber roll out, but I am line-of-sight to Jack London Square so one of these days I'm going to have their dish mounted on my roof to speed things up -- so many of the news "services" seem to think I want some video of a person reading what I can read myself below. And some are dropping the text altogether -- idiots. I also use Roku a little and some movies have to stop and buffer more than I like to put up with. On the brighter side, since it's "free" commercial TV I use with Roku, some of the ads begin to buffer and then just mystically go away while the thing is buffering something else (I guess the movie I'm watching). So anyway, even though I'm too far away to get their latest and greatest offerings as I assume SF, Berkeley, and such can. I still find them the best option for me. Price increases over the last 25-30 years have been reasonable, few, and far between. Not like the offers I get from AT&T, Comcast, and such where they say it's so-much for the first year without even telling you how much it's going to be after that. That's a sleazy business practice and one you won't find at Lanminds (whoops, I guess I mean to type LMI. read more

Diane H.

7 years ago

Actually Gary I did call you back twice towards the end of May, when I finally had a time in the middle of the day to get hold of you. We work from 8-5, often in areas without cell reception, and have been swamped with work and hiring a new employee. But you didn't return my call after that. To respond to your comments, I never said "you should know" about having an answering machine. Throughout the first couple weeks of this process none of your employees asked me that question about having one. At the very beginning I was told there was a short on the line. I was here two different times when LMI came to check the outside box and they did not ask to come in to see the set up inside. Then Garrett (?) came out and checked everything and said I was set to go. But the next day I still couldn't get my messages. I had several phone calls with Julio (in the middle of my working with a client) and one time he was quite rude, which he later apologized to me for. He also said that I would be given credit for all the time I had lost messages and had no access. This was from the 11th to the 29th. Then I see you gave me $20 credit. Seriously? As I said in the previous write-up, in years past I was happy with your service. But the mixed messages and time that I spent on this was very frustrating. As I said, no one asked me at the beginning if I had an answering machine on my phone. I have never used it since I always had service with you. I also have internet service with you, but am sad that it is so slow and you say you won't get to my street to run the lines that would make it faster. . Someone in the LMI office said that Sonic would get me faster speed. But then I talked to a Sonic guy working on the street and he told me the story of how LMI goes through Sonic and Sonic can't give me faster service either. So again, confusing messages from your staff. read more

Scheherazade H.

7 years ago

Seriously unbelievable experience. TL;DR Do it now - they're amazing. Internet is fast, reliable, inexpensive, & haven't needed support in the 2 years I've been with LMI (besides initial setup). For more detail - a small, local business providing internet for faster and cheaper than giant, annoying, expensive Comcast. Ummm... yes, please! $25 installation fee. Prices listed on website, no BS, no gimmicks. This rad dad showed up in his Prius with a child seat in the back. He was in and out in like 20 mins. or something. Prices are the same as 2 years ago when I signed up. I do the PHLO+ Residential for $39.95/month. I changed my mind on renting modem/router to buying, they emailed back 3 hours later and knocked off the $6 difference from the one month rental when I bought it! It's not about the $6... it's about the human touch and thoughtfulness behind it. After CA/Oakland/Fed taxes, $52.83 every single month. After one year increase (since I bought modem) it only went to $54.86/mo. I sit out on the far corner of large, shared patio when I work from home and have spreadsheets, power points, email, and Slack going while on a video call and no connection issues. Literally have nothing mediocre nor negative to say about this company. They sent an email 2 weeks after I signed up just to see how it was going!! Okay, if you don't get it by now I don't know what else to tell you. Go sign up with slow, expensive Comcast and waste hours on the phone with someone who asks you annoying questions to troubleshoot issues like, "Okay, is it turned on?". I believe LMI sends someone to fix your issues actually, but wouldn't know because I haven't had any! read more

Frances M.

7 years ago

LMi provides the services I want at a cost I can afford, without any fuss or muss. Although the cost is somewhat higher than the special introductory contracts provided by other companies their cost is well below the cost that those companies charge when the special offers expire. Which means I don't have to deal with the hassle of finding a new provider every year and/or getting caught with sky-hi costs if I miss a deadline. And it's a month-to-month arrangement, so if I ever want or need to switch providers I can do so at will, without penalty. But best of all is the customer service. Everyone at LMi is either a native English speaker, or as near to so as to make no difference. And they all know how to THINK! As opposed to working off a script. If a tech doesn't know an answer immediately s/he finds it or figures it out! This is a refreshing time and aggravation saver. And lastly, although it should go without saying, I will note here that everyone is polite, friendly, and respectful. Plus they're local. I recently got a new phone and was having trouble getting email to work with it. So I walked over there, and the tech sorted it out pronto. And when there was a problem with my router I brought it by there and exchanged it for a replacement. On the spot. You can't beat that! read more

Holly A.

15 years ago

If you enjoy pushing a bunch of numbers to reach tech support, then hanging tight for 20 minutes listening to Kenny G's haunting clarinet, this probably isn't the company for you. On the other hand, if reaching a real human is your goal, I highly recommend Lanminds. As others have said, their customer service is exemplary. I can't even remember when I opened an account with them - probably sometime in the late '90s. I was one of the customers sold to Earthlink in 2001, then rescued when Lanminds restructured. If I were to amortize the amount of time tech support has devoted to various computer issues (not always Internet-access related, I might add), they've more than made up for any unhappy memories. I love that I can call and ask for someone by name. I have had connectivity issues twice - once when I upgraded Beta version software (duh) and the other when AT&T did some local line work. Lanmind's tech support patiently helped resolve both issues and I was never made to feel like an idiot for not being fluent in Geek. Billing is seamless and their (very) occasional newsletters are quirky and informative. Oh, and they're also green for those of you who love your Mother. Lanminds - highly recommended. read more

Mark F.

16 years ago

LOL at Gia L. who thinks that her internet service should be free. What business are you in Gia that provides everything for free? Shame on you for attempting to sully the reputation of one of Berkeley's finest local business because you are too inept to execute a simple contract for services. Remember, when you point a finger there are three more pointing back at you. My personal experience with LMI.net has been great. I've gotten to know the people who work there and I am happy to know the true recipients of my hard earned money. I have had nothing but problems with the competitors when I have used them in the past. There is nothing like talking to 6 different people about a problem, none of who has any idea that you spoke with someone earlier or any idea what you spoke about. That is AT&T in a nutshell. LMI.net is Nicole, Brian, Gary, Jackie, etc. You can know exactly who you are dealing with and get excellent competent service from them. They do their best to go the extra mile and have done an amazing job in this world of corporate communications to give us a grass roots alternative. I wholeheartedly endorse this company. read more

Peter K.

7 years ago

LMi has been my ISP since 1999. The quality of the high speed connection is excellent, they provide a variety of additional services including landline VOIP, web hosting, computer repairs and until recently they even sold a limited number of models of Dell computers, at a bit higher price, but fully set up and configured. Unfortunately recently they stopped doing computer sales. I really like the fact that one can always speak with a live person on the phone or just drop in at their office to discuss computer related matters and receive good advice and no pressure to buy. About a year ago they suggested that I switch to a "bundled plan" for internet service including phone including almost free international calling to most countries. Well it's not completely free but only pennies per minute. The bundle pricing reduced the total cost by over $150 per month. The quality of the Phone connection is excllent. You can't go wrong with LMi. read more

Heidi-Jane S.

135

8 years ago

Berkeley's locally-owned, solar-powered internet service is completely wonderful. Their support team is soooo responsive and down-to-Earth and helpful - I have never had a problem they couldn't solve within a few short minutes and rarely even a problem at all! Definitely better, more reliable high speed service than any other carrier I've ever been with. Totally reasonable rates, fantastic service and you can feel good about supporting people who care about what they're doing. Very easy to work with, did I mention very accessible support?! I also use them as my landline phone carrier - sometimes the phone service is a little spotty next to what I had with AT&T but I *love* the feature that lets me download voicemail messages straight to my computer so I can keep hearing the voices of those I love forever and ever. Thank you, LMI, for doing such a great job! read more

Barbara J.

7 years ago

Lmi has been our internet service provider for over a decade. They helped us get AT&T to listen and stop the service a former roommate had signed up for: we did not want to use AT&T and were not going to pay them, but they would not let LMI use the line when we asked. Then when LMI got the wifi from the hills we were able to drop AT&T altogether and got a voip phone for the house. The service has be fine for that. The service is prompt and helpful, the answers clear. They even fixed our router when it got garbled and I brought it in. The only time someone does not answer the phone promptly is when they have a lot of calls, which generally answers my question: is a blockage on my side or on theirs. Local business, solar powered, they're doing things right. read more

Andrew K.

9 years ago

I have been using DSL and voice telephone services from LMI now for about 1 month. The service is excellent. After years of frustration from Ma Bell I am pleased to say that everything went just as promised. LMI transferred my telephone numbers from "the other" telephone company without a hitch. My costs are dramatically lower, my service is improved, and I can talk to a real person when I do need help. My internet speed is very fast, and reliable. My telephone service is also very clear and reliable, and I have better feature set than the other company. I looked at the cable company as an alternative, but found them to be woefully lacking in knowledge and priced much higher. Just about as good as it gets with voice telephone and internet service. read more

Brent D.

106

17 years ago

Bless a company that gives me what I want and and a human-scale organization. I've been a LMI customer for over ten years, and they give me the product I need with little fuss. If I had to rely on one of those behemoths for my email and web-site, I'd be periodically cursing about them the way I always rant about banks, airlines and telephone companies. LMI has humans working for customer service, and you can reach them on the phone (not that I have needed to more than a few times in those ten years). They have humans in their billing department, and you can reach them on the phone too (which I've had to do more frequently to update my payment information). Priced well, good value, reliable. What more can you ask for? read more

Tobie Helene S.

7 years ago

Are you kidding!? Going with anyone other than this local company is asking for agony. Had it with waiting on the phone for some anonymous idjit to treat you like a digit? People at LMI know you, serve you and know what they're doing. They've solved so many problems for me I cannot tell you. And you are a person to them. They offer many services including web design, tech assistance with your very own computer. I know this sounds like an ad but no one is paying me to say this. In this same household, one of us goes through Comcast and oh I so pity her every time some bizarre connection snafu alights on her life and he has to trudge over to the phone to call Comcast. Poor dear. read more

N.A. T.

17 years ago

I've been using LMI for my DSL ISP since I switched from Earthlink (let's not go there) in 2004. I have never regretted my decision to go with this local company. We almost never have problems with our connection. When we do have problems it is most often due to our own wireless routers and not because of LMI, which always has a steady & strong DSL signal. Whenever I need to call them for support, I get to talk to a real person (always nice). The support team is knowledgeable and can be depended to call me back to follow up if needed. In addition, billing is easy (never a hassle) and the rate has stayed reasonable and low all these years. Thanks LMI! read more

A M.

7 years ago

Our business is saving a lot of money with LMI in comparison to what we were paying for AT&T. And the customer services is SOOO much better. I can't tell you how much trouble I had with AT&T. With LMI, I just call or e-mail, and if someone doesn't answer the phone right away, someone calls back very shortly after. They have walked me through setting up my voicemail system over the phone, gone through the extra effort of researching a reconfiguration for our fax machine which didn't initially work after we switched to fiber, and they have visited us in person as needed. Great phone and internet service. Great customer service. read more

Lia W.

7 years ago

LMI is the best! I was a customer there for 15 years and they were consistently easy to work with and went out of their way to help me troubleshoot any issues that ever came up. They actually pick up the phone when you call! I live in Mendocino now and I have Comcast, and I really really miss LMI. If you are in their service range you should count yourself lucky. Btw, the other great thing about them is that they have a small office so you can call back the same person who was helping you previously and you don't have to explain your issue over and over like you do with Comcast. It saves so much time and frustration. read more

Bill M.

17 years ago

I've been a customer of LMI since 1996. Prior to signing up with them I paid a visit to their offices to talk with someone there and see what they were about. The openness of the guy I talked with and the empty pizza box on top of the server sold me, so I became a customer. Since then I have been extremely happy with their services. As technology has become cheaper, my access fees have actually decreased, which is quite unusual in the world today. They have always been willing to do a little bit extra to help me the few times that has been needed. I would recommend LMI to anyone who wants internet access. read more

Alexandra A.

14 years ago

LMI.net and Authorized Computer Repair are the best! Local businesses with real people answering technical questions, including patience for the computer challenged. If your computer is ill this the place to go. I have been a LMI customer since 2001. I have a colocated server. My internet connection is always working (unless electrical power is out) and FAST. I have both ethernet and wireless. Puzzled by those who prefer a Bulgarian hosting company (ICDSoft) vs right here in Berkeley,CA. www.lmi.net and www.authorizedcomputers.com are THE place to shop for your computer needs. read more

Cliff S.

7 years ago

Over two decades a LMI customer -- they've hosted my Klein bottle website since the late 1990's. Speedy and competent tech support, and when there's trouble (rarely!), they're on top of it immediately. It's especially nice to just bike over & visit LMI in Berkeley: I can see where my bits and bytes are going! One of the best businesses in the east bay -- this very local, very "How Berkeley Can You Be"internet provider. They're the exact opposite of comcast, att, & verizon: understandable service, no-gouging pricing, and easy to get along with people. read more

Barbara C.

17 years ago

II've been a very happy customer, starting with an email account in 1998 when the company was called LanMinds. In 2000 they began hosting my website. They changed their name to LMI because people kept calling the company LANDMines. Everyone from the sales staff to the technical support customer relations staff have been terrific. They are courteous, professional, knowledgeable and very helpful, with every question I've posed to them. I have recommended LMI to many people and organizations in the Berkeley area and will keep doing so! Plus--they have solar. read more

LMi Net - itservices - Updated August 2026

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