Brenden was awesome! He came out early in the morning and was very helpful and friendly. After…read morelooking at my unit and listening to my explanation, he determined that my water heater would most likely need to be replaced. He also listened to my warranty situation with my particular unit and price break down if I were to go with another plumber qualified for the warranty service. I appreciated that he was upfront with me about everything and never tried to push me into replacing it through his company. He was very honest about what their price would be compared to going through my warranty and what if he would do if he were in my situation. I am extremely grateful for the honest work that this company does.

This company is going to break your bank. I hired them in August 2025 for air conditioner service…read more The technician said my unit was leaking Freon and too dirty to clean. He said ge would not service it because it will only make it a couple of weeks. They charged me $89 anyways. I called and got a refund since they refused to service it. Nice that they refunded money for service they never performed. They gave me an estimate of over 10k to replace it. I called clean air act. They serviced it up and said it's still has a lot of life left. Now 2026 Chris is texting me wanting to service it on a special of $49. Why? So they can refuse to service it again? They only want to replace units not service them. Here is a picture how they left it last summer. Refused to clean it too. It is still running strong.

Brian was able to come out and handle several different tasks at my house. He was knowledgeable,…read moreprofessional, and did quality work. I'd happily hire him again in the future.

Showed up on time. Clean and quick. Was able to remove and replace the kitchen sink, install…read moregarbage disposal, faucet, and glass washer in 2 hours.

I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

We have engaged Sutherland several times this year for plumbing jobs at our home. The office…read moremanager J'eerie, owner Ti, and plumber Jack each have provided excellent customer service in each of our interactions. Jack's plumbing workmanship quality has been top-notch. We also appreciate Jack's thorough and patient explanations and his professional demeanor. Thank you to Jack and all the Sutherland Team!

I called Sean with Imagine Plumbing for help with a slow-draining shower pan…read more He was very courteous and informative on the phone, and after asking a few questions, he explained the situation thoroughly. He also let me know he might not have the proper equipment to handle the repair and promptly gave me a referral. This kind of honesty is rare and truly appreciated. I will definatly call on Sean again when we have any plumbing issues

Sean and this company was awesome! There was an opening in his schedule and he came right out to…read moreassess our bathroom clog. We had put up with it for some time. We had a pedestal sink and I've also put up with that for ten years. He would have had to take it apart to fix the clog and it cost about the same price to just get a new vanity. So we did that and Sean came back the next day and's fixed our clog, which was pretty extensive. Yikes. Recommended better products to use for drains and catch hair etc... he was very professional and nice, and patient. Very reasonable prices in my opinion. He also is a cat lover like we are. We would definitely use him again!

My French drains, gutters, and sum pump were all overflowing out of my drain basin. 7 Pines came…read moreout the next day and cleared out the debris from the drain. Now all the water is flowing safely away from my house. Friendly, professional, and left my yard and the street clean. Icing on the cake? It was super easy to pay them. I got an emailed invoice, clicked the link, paid with my mobile wallet, and went about my day.

Unprofessional Service & Technical Errors - Avoid for complex systems…read more **Updated to add: The owner is now texting me directly and threatening us for sharing the honest review of our experience. We do have screenshots of this exchange. Please be careful with this company having access to your home or contact information. Original review: Our family chose 7 Pines based on their high ratings to replace a warranty water heater for our elderly mother, but the experience was a disaster. If you have a split system (combined furnace/water heater), I strongly recommend looking elsewhere. The issues: Technical Negligence: They installed a new water heater without turning off the furnace. Multiple secondary experts confirmed this likely damaged the heat exchange or resulted in an incorrect hookup. We now have lukewarm water and a compromised system. Lack of knowledge: Despite clear evidence, the owner denied it was a split system, even though we are currently receiving bids to separate the two units due to the damage caused. Failed communication: We were repeatedly told someone would come to fix the issues. On several occasions (including a promised Friday visit), no one showed up and no one called. I had to initiate every follow-up. Warranty refusal: Even though the hot water stopped working immediately following their installation, they refused to honor their work warranty or provide a refund for the service work that they not only failed to adequately perform, but also caused damage to another system. We ultimately had to hire another company to diagnose the mess. 7 Pines lacked the basic technical knowledge to handle this install and showed zero accountability when things went wrong. Please be careful, especially when booking for elderly family members who rely on these services.

Good work the last two jobs went well fair priced and able to tackle on my different jobs will be…read moreusing them in the future.

These guys are great. Very professional and prompt, and gave me a fair price for the work. We had a…read morehot water heater part blow and leak into the walls. Josh from Oregon Plumbing was very courteous and came out immediately to assess the situation. He was quick to respond, and the work looks great. I am very happy with him, the company, and the job that was done!

I requested a visit from Hydro plumbing to fix a leaky faucet. I spoke with Jessie and we arranged…read morea visit which was convenient for me and appropriate for the seriousness of the issue. He arrived punctually and assessed the situation quickly. Given the circumstances, he felt that he could correct the problem on this visit since I already had acquired a replacement part for the faucet. It turned out to be a somewhat complicated installation that required several trial and error adjustments, but at the end, the problem was solved, and the faucet worked flawlessly. I had expected to be charged an appropriate amount for his efforts, but he did not charge me because he was able to correct the problem without having to research replacement parts and costs and scheduling a follow up appointment. I was very pleased with his demeanor and generosity, and would not hesitate to contact Hydro plumbing in the future if the need arises.

Our personal experience as a customer of Hydro Plumbing on October 2025 was a complete nightmare…read moreand could not be further from the hundreds of 5 star reviews on here. They did unauthorized work on our home, offered to refund us and then sued us when we asked for them to pay for the damages. They also threatened to sue us in civil court for a previous review I made. We just won in small claims court. Please do your homework before hiring them.

What a breeze!! Not only was the whole replacement scheduled and completed same day (all via…read moretext), but he beat the other quotes we had gotten by a substantial amount! Joe is one of those people who has the energy of an old friend, someone you trust and feel comfortable having in your home. The turnaround time was impressive as well. Would hire him over, and over, and over again!

Joe was great! He made it a fun two hour experience. Previously to the job he sent several…read morepersonal texts to confirm equipment, time and quote. He was very affordable, timely, and knowledgeable. He even helped me move a separate appliance that workers from a different job wouldn't do. I highly recommend Joe.

We had the Plumbing and Sewer Renewal Specialists come over to advise us on a sewage macerator -…read moreand they ended addressing a bigger problem by installing a sump pump. This saved us thousands of dollars, major headaches, and safeguarded our crawl space for years to come. Taylor was our guy and his team (another Taylor) were super professional, easy going, and had a level of quality that's hard to find.They also went way above and beyond. While in our crawl space, they noticed a dryer duct had come unhooked - and fixed it while they were working. I really appreciate that this company never tries to upsell and shoots straight when it comes to what is a critical repair and what can wait. They also give you a range of options that don't break the bank. These specialists are truly special.

I called several plumbing companies to get quotes to fix a an external water leak at my Portland…read morehome and this company was the most reasonable. The three plumbers that came to fix this problem were Taylor G., Taylor A. and T. J. I cannspeak highly enough ab4their professionalism and competence. Then I was totally amazed by how perfectly Taylor G. did such a perfect job matching the concrete. You will NOT be disappointed if you call this company.

Ryan has been helping me out for over 10 years now. He's built 2 clinics and a house for me.....and…read morenot a single thing he's touched has failed. The problem is he makes it look so easy......so most of my calls to him are "so I tried to X; when can you come over to fix it?" Ha! Every single time he's been patient, understanding, and even complementary to my amateur attempts. He's also amazingly conscientious of my patients and children. He's a professional and a dad (I hope that makes sense). This week was a fiasco. My girls bathroom was leaking to the first floor (my plumbing). Once he heard my baby girl didn't have her own bathroom, he sent his crew over first thing and got us back to operational. I'm sure there could be a half dozen plumbers as good as him in the pdx-metro, but I've never met any one that cares as much as he does. He's an amazing plumber and you can tell he's always a dad first. He's a dying breed. Do yourself a favor and quit shopping around. This is your new plumber.

Professional and courteous. Ryan was able to fix the problem quickly. I thought it was going to be…read morea bigger issue but he said it was just loose bolt. Turns out he was right. I appreciate his honesty. I will use Venne Plumbing again. Thank you.