I called to schedule the repair of a clogged kitchen sink and was asked to text my address. He said that he would be at my house between 5-6pm. At 5:40, I texted to see if he would still be able to make it but no response. I called at 6pm but got a vm. That's terrible customer service. I would give zero stars, if I could. read more

Duy and Tan were amazing! They came out and gave us a free estimate for the work that needed to be done. They were able to address our needs and answer all our questions upon our scheduled appointment for the service. Overall really happy with the customer service and workmanship. read more

He came promptly, did a great job and spoken, simple terms, and made decisions easy for us. Will use him again.

Had a portion of an exposed pipe rust and started leaking. Called Local Rooter & Plumbing to take a look and schedule an appointment. Jaime showed up to the site, and we talked about different solutions. He was very knowledgeable! Ultimately we agreed on one solution and he was able to do the replacement quickly. Very professional! read more

Incredible service - we are so grateful to Skyler and team. We didn't know it at the time, but we were on the brink of having a major emergency with respect to our pipes flooding the house. Local Rooter's response time was immediate (within seconds), and Skyler arrived at our house within 20 minutes. He quickly assessed the situation, identified the issue, and generously provided transparent, honest advice. He truly went above and beyond to help us navigate a complex situation, and proactively reached out to local city maintenance services to explain the issue on our behalf, driving to a quick resolution of the issue. Many thanks to the team - we would give 6 stars out of 5 if possible. Skyler saved us; if it weren't for his fast response, expertise, and dedication, we would be in serious trouble right now. Would happily recommend this service to anyone dealing with plumbing issues. read more

Their van driver honked at me on the road when I changed lanes and kept enough distance with him. Very effective way to drive awareness but I will definitely stay away from them... Additional info after reading owner's comments: It's in Berryessa at around 11:50am today. Don't know how many different vans you have but hope the info above helps. read more

They're not responsive at all. I tried contacting via Yelp message, phone calls and text messages. I described my issue in detail and tried several times to ask for a quote or minimum consultation fee, but never got a proper reply. Only one time they replied that they "have to look at it before giving an estimate". I accepted that and reached out several more times trying to schedule an appointment but didn't got a reply. read more

I've asked these guy to come for a toilet leak at my old house. They took care of it quickly. So when I moved into my new home and got a bad clog from the kitchen sink I gave them a call. It was a bad clog that probably built up over the last 40 years. They worked their butts off to get it fixed and they did it. I recommend these guys. I got some project (ideas) lined up and I will be calling them when I'm ready. read more

This is one of those rare occasions that I wish there were more stars I could award. Twice now, for totally unrelated issues I have had plumbing issues on our old, old house that I simply couldn't resolve on my own. Both times, Local sent Andy and he is simply A-W-E-S-O-M-E-!-! He knows his craft, diagnoses your problem and fixes it. Permanently. Listen to his advice. Plumbers aren't cheap, but a good plumber fixes your problems for good. That said, I felt the price charged both times was very competitive. I'll be calling Andy without hesitation next time this old house needs some help beyond the capabilities of me and my tools. read more

Despite COVID-19, I was able to schedule a same-day appointment to rooter the stopped up bathtub in my 1948 home. Ricky was respectful, professional and friendly. After trying repeatedly to unplug the drain with the rooter/auger, he went under the house to investigate and brought back a video on his phone so I could see the condition of the old galvanized pipe and several right angle turns. Ricky recommend cutting the old pipe out and replacing with plastic ABS fittings. The next afternoon Ricky was back and completed the project. Bathtub works great. I am glad I chose these guys and recommend them. read more

Came 1 hr late than promised. Sent the pics clearly showing copper plumbing connected to galvanized and got the quote. The original quote was not honored w an excuse a brass nipple needed to be added and the quote did not include it without giving a new number. Irresponsible! Tried to upsell a regulator at $600 w $300 part cost (I checked and it does not cost more than $100). I am adding more after seeing owner's response. First of all, the additional work he talked about was conversion btw galvanized and copper. The person who came did not even talk about dielectric nipple but said the quote was for direct connection btw copper and galvanized. Excuse me? The owner later called and said he had intended the dielectric. I was not asking for an additional scope but a necessity. I said BS TO MYSELF AFTER he turned his back around. Again a complete lie that he had to leave due to my foul language. Be careful w these folks. BTW, another plumber came and fixed the valve within 30 mins and quoted $150 less for the same scope of work ($450 for complete section change but w brass nipples). You can again see these guys do not communicate all possible options, charge more, and are only interested in upselling things. read more

My wife and I were looking to re-pipe our whole house. After contacting numerous contractors, we selected Local Rooter & Plumbing. When Duy visited our house, it was like a good friend was informing us on what work needed to be done. Duy provided us with a very fair estimate and the length of completion was supposed to take 3-4 days. Duy and his team are very professional and worked very fast to get the job done right. I was glad that at the end of the day, his team properly cleaned up and allowed us always one restroom to use so we can get ready for work the next day. After the job was complete, Duy inspected the work that his crew did. He even inspected the brand new 50 gallon hot water heater that they installed. Thanks again for that Duy. Duy is very easy to communicate and get a hold of. Anytime I had any questions, he was always there to answer my questions. A couple days after the job was complete, I heard a strange sound after flushing our upstairs middle restroom. I contacted Duy and he dispatched 2 of his guys to check out the problem. After flushing the toilet, they were able to easily diagnose the issue. The copper pipes wasn't the problem, it was a old plastic piece in our toilets reservoir. Hoang replaced the piece in a matter of minutes. After flushing the toilet, we no longer heard that strange sound. Thanks again Hoang for quickly identifying the issue and fixing it. Local Rooter & Plumbing will now be my go to plumber. I will be recommending them to all of my friends and family. Duy and his team are very easy to work with and know what they are doing. If you are in the market for repiping your whole house or need a plumber, I highly vouch for Duy and his team from Local Rooter & Plumbing. read more

Thai at local rooter was very responsive, had all the right equipment, and was so so much better than the original plumber my home warranty sent out. Thai had a bigger machine, and a way better pressure system to clear and flush the main lines. He worked hard to clear everything and I can see him sweating and doing everything he could so I can get some drain relief. Solid guy. A+ experience. Only wish Thai and Local Rooter was the first plumbing company that home warranty sent out. Call them! read more

Local Rooter - Heavy grade equipment to tackle my issue. (better than other plumber I called before) - Plumbing Near Me - San Jose, California

It's a Saturday. I have been putting off replacing my kitchen faucet for weeks. But today, I had all the parts (or so I thought). I had a hearty lunch and just enough coffee to make me believe I could replace this thing. Pretty quickly, I found out that the angle stops were corroded so I had to turn the water off to the whole house. 3 trips to Home Depot, 3 basin sink wrenches and 5 expletive laden hours later I was no closer to getting our original faucet off the counter, gave up and screwed back in all the water lines. Turned the water back on....and I flooded my kitchen. At this point, it's clear that faucet replacement is beyond my wheelhouse. I immediately called Local Rooter and Plumbing because I seriously needed a plumbing save. They dispatched over Skylar who was the best. He wore shoes covers in the house (great bonus) assessed what was wrong and immediately went to locate parts and returned to change corroded angle stops and also install the faucet that I miserably failed to do. He was really helpful, professional and courteous. He was straight forward and really saved the day. I am so grateful he came out!! read more

Our toilet got backed late in the evening and Duy came over and tried to snake out our toilet. After three unsuccessful attempts he was able to access the pipes through the roof and cleared up the line. He gave us a fair price considering how late he came out. Great service overall read more

Duy responses quickly to my online request and scheduled Andy to check on our leaking ceiling. Andy is very nice and professional, he's been able to find out the leaking issue in 10 mins after he arrived. I will definitely work with Local Rooter again for the plumbing work. read more

I just bought a house in San Jose and needed a bunch of things done to it. Called these guys to set up an appt so they could provide an estimate. There was a little bit of initial confusion but they sorted it out, quoted me a good price, and honored it when the work turned out to be a bit more expensive than expected. Very responsible about making sure that everything was right, and they even cleaned up after they were done working! All too often, plumbers leave junk sort of all over. Not these guys. I will certainly use them again if I have future plumbing issues. read more

I've never hired a professional plumber before: I can usually solve plumbing issue myself by using a plunger or a snake. But when my sink got clogged and a 25-foot snake couldn't solve the problem, I knew I was in over my head and decided to find a plunger from Yelp. Local Rooter & Plumbing responded promptly stating they can be at my premises in a few hours. The plumber Nam was very friendly and good at his job. When I explained the situation, he was able to come up with the optimal solution and the job was completed in under 30 minutes. After seeing the equipment he used (an industrial-grade 50-feet snake), I knew it was best to leave this to the professional. He also explained how the piping system worked and every step of the plumbing process. I highly recommend Local Rooter & Plumbing for your plumbing needs! read more

Once again, Local Rooter & Plumbing to the rescue. My tenant smelled gas coming from the water heater area. I called Duy at Local Rooter & Plumbing to check the issue. He responded and was ONSITE within two hours. He found the faulty valve and replaced it. I'm happy and my tenant is happy. Outstanding customer service! I plan to use this company for all my plumbing needs for my rentals as well as my own home. Thank you, Duy! read more

This company uses an anonymous forwarding number to hide their tracks with all communications (Google Voice). That was my first red flag. Very suspicious and prevents you from holding them accountable if something goes wrong. They came to the house and examined our plumbing. I then asked them if they left plastic around their work area. This was because they opened a door in the floor of our closet which usually brings in a lot of dust on our clothing. Kim, as he called himself took great offense to the question and told me he did not want to talk anymore. He then blocked my number via the forwarding service. So I set up my own Google Voice account and called him through that. He picked up. When he found out who I was he sighed and hung up on me. We've now wasted that much more time and are in a house where we cannot use the water. This will probably add a day to the time we'll need to spend in a hotel. read more

Local Rooter - Actual communication from company - Plumbing Near Me - San Jose, California

Galvanized pipe burst in the crawl space. I called Local Rooter and Alex showed up within an hour. Duy showed up afterwards and they they helped to locate a restoration service. The next day the flooding in the crawl space was contained to a degree that Alex went in the did a temporally bypass for us so that at least we can have water in the house before the restoration is done. That was something extra. Alex and the crew are very responsive and very professional. They give fair pricing and deliver what is called for. They are a hard working crew that deserves a 5-star rating. read more

They were available on a Saturday, had good communication so we knew when they were arriving, they dealt with the main line issue promptly, and helped diagnose what we can do long-term. Recommended. read more

Our water tank drain pipe was leaking through the valve, so we called Local Rooter & Plumbing. They answered promptly and said will arrive in an hour. Jaime arrived on time and (wearing mask) started looking into the problem. He was polite and listened to my request and agreed upon the course of action to replace the leaking valve. During draining the water tank, we had a nice discussion about the tank and other things. After that it was a quick job to replace and clean up. I'm happy with the professional service and I hope no other plumbing issue occurs, if one does I'll be calling Local Rooter & Plumbing again. read more

Local Rooter and Plumbing was responsive and friendly. Andy (plumber) was a professional and did an excellent job repairing my pipe leak. He was a friendly and a pleaure to work with. He also took the initiative to buy kitty litter to spread around my crawl space to obsorb the moisture from the leaking pipe. Will call them again for my plumbing needs. read more

Too expensive. I got a cheaper quote from someone else. I did not have them do the job but way over priced. read more

I called Duy and he sent Jaime to fix a leak under my bathroom. It was a great experience. SAS Plumbing lied to me and said there were several leaks under my house and it would be a big job to fix them, but Jaime told me that all the leaks were coming from the toilet. After stopping a drip from the toilet tank and replacing the toilet ring to the floor pipe, the leaking under the bathroom stopped. Jaime even came back a few days later to make sure it was fixed. Saved me a ton of money. I would definitely recommend Local Plumbing to my friends and family. read more

Andy is a great guy and very reliable. He worked on our bathroom sink and replaced heavily clogged pipe. Honest pricing and timeline. He even spotted another leaky pipe and worked on it. I highly recommend him. Thank you Andy! read more

The response was super fast. Set up appointment in the afternoon and they came in time. Price estimate and go buy parts. Everything gets done with few hours. Highly recommend read more

Johnny came to fix the garbage disposal. Without even opening it to see what was wrong or see if he could fix it, he said I need to replace it. He said it would be about $150 for the part and I could pay him $225 total. Then after he replaced it, he said that what he meant was that it was $280. So after I paid him the inflated price, he left. I ran the dishwasher and it shot tons of water up through the overflow and flooded my countertop and cabinet under my sink. I called him back and he returned pretty quickly to fix it. He simply forgot to remove a small plastic piece that comes on new garbage disposals to be able to drain out the water. It works fine now but was quite a mess. Update: Duy reached out to apologize and refunded me the difference between the quotes, which is appreciated. As such, I'm bumping my review of this business to 3 stars. This would be my rating for the company itself, all things considered, but I would still rate the actual installation as 2 stars as it could've resulted in my kitchen flooding. read more

After 4 attempts at reaching this company, I gave up. After you contact them through email, They ask you to call them. You get a voicemail which says leave your number and we'll call you back. Then you get an email, asks you to call them. Repeat the above process till you are fed up. That's even before they've come out to repair your leaky faucet. Aweful! read more

Required emergency service on a Saturday afternoon to replace shower handles when the water would not turn off. Owner Duy gave a 2 hour window to do the repairs and arrived 40 minutes from the time given. He finished the job in 1 hour. i hired him for a tub drain repair. After inspection of the sewer lines underneath the house, he informed me that I had the original cast iron pipes and suggested replacing the pipes. He was able to schedule the job for the next day (Thursday). All pipes were replaced by Friday night and Jaime came back on Saturday to replace a house vent that was removed to get the pipes in and out from under the house. Cost was reasonable. The work has an 8 year warranty. Great customer service, great communication, reliable. I referred Local Rooter & Plumbing to a family member. read more

Excellent job has been done on replacing my leaking water tank. I called in when I saw the leaking from the water tank. Duy came directly to my house to check without any charge at the same day. Then all things got done in the second day from ordering the new tank, install the new one, took the old one away, excellent and clean work! 5 star, no question! BYW, I got 70% of the price of the tank compared the price through Amazon with the same brand and model. read more

Local Rooter - Plumbing Near Me - San Jose, California

Sunday - 10/16/22 - Andy showed up to do an estimate of the storm drain cleaning in the backyard. I took him around the backyard, showed him the storm drain to be cleaned out/ sump pump as described in the job write up. He went to his van in my driveway to write up the estimate. He then called me as he was driving away saying his boss was unavailable to provide an estimate. Said he'd get back to me with an estimate in short order. Drove away and never from Andy / this company again? Wasted my afternoon and they never provided an estimate, call back, explanation or service. Be hesitate to use this service provide, in particular, if you've provided all the details of the project upfront & they leave you "high and dry" after making promises to follow up. read more

Did a great job of cleaning our lines. About a month later we discovered the cap Was not placed back on the line. They were great at coming back and taking care of the problem. I really appreciate that. I would highly recommend this business. read more

Our shower was not getting hot and so we called Local Rooter and Plumbing and they came out same day and fixed the issue on the spot. They were very nice and professional and we would definitely recommend for any plumbing needs. They also were transparent about the costs over the phone and were consistent with those prices once the work was done. read more

It was nearly 11pm on Thursday night after my partner's shower when we couldn't turn the shower off. I pulled apart the faucet hoping to find a way to turn off the water from within the fixture, but no go. It was then that we realized we needed a plumber. I hopped on Yelp to see who could come out first on Friday morning. A few people responded, but Duy didn't just respond with a time and quote. He said to send him a text and some more details, so I sent him a photo of my disassembled shower faucet and my request. He said that he would come out between 9-10am because I had a lunchtime meeting. I followed up with a quote request, and he came in at $100 less than the previous quote. Done! Friday morning, he messaged me just before 8:45am to let me know he was on his way. He had a mask on when he came to the door and put booties on his shoes before he came in. Then, he asked some questions, listened to my explanation and concerns, and assured me that it should be a 30 minute job and that my fiddling with the failed cartridge would not be a problem.* Well, there was some significant grunting and banging as he strained to get the old one out, but he finally managed it. We were able to turn water back on, a necessity during this pandemic, and had a running shower that also turned off again by the time he was done. *Now, I have to say that he did mention the shower's water pressure was not very good, and when I turned on the shower for the first time, I did notice that all the way to hot yields less water flow. However, I was still able to wash my thick hair and rinse it without a bunch of extra time, even though the handle wasn't on full hot. Still, the shower runs and in roughly 20-30 minutes. I then asked him for his opinion on our two toilets: one doesn't flush without help (a bucket of water and sometimes plunging too), and the other sounds like it's running randomly even when no one has been in that bathroom recently. In both cases, he told me it was our hard water that was causing the problem. He said the same of the old cartridge for the shower and even pointed to my shower head to demonstrate. I had seen it myself the night before and was fully aware. After looking at the second toilet, what he said next was what sold me on him. He said that plumbers make most of their money on installing parts; also, he explained that it was good for him, but not good for me since I would be doing it again in a couple years. Ultimately, he stated that if I didn't invest in a water softener, then I would just continue to throw my money away every few years. I asked him what kind he recommended, and he told me how to get more out of my appliances until I replace them, one with salt would be easier to maintain and do a better job over time. Additionally, he looked at my washer and explained the gurgling sound I kept hearing was because my drain pipe isn't standard, so it fills higher and more than it should. Finally, he looked at the caulking coming out of 20% of my kitchen sink and advised me not only on what kind of caulking to use but also explained step-by-step what I should do to do it myself if I didn't want to wait for him to come back another day. He didn't have to look at either toilet, advise me on explain my washer's noise, nor how to do my own kitchen sink repair, but he did, and at NO EXTRA CHARGE!?!? Folks, this is an honest man! Ask for Duy. You will be happy you did! read more

I requested a quote and asked if they can fix my kitchen sink that's been badly clogged. They responded quick. Apparently my sink had so much build up of old grease and food stuck in the pipes... thank goodness all that gunk is out now. Thank you Local Rooter & Plumbing!!! read more

I was in need of a plumber right away and nobody was able to fit me in. That was until I talked to Duy. He was able to fit me into his schedule right away. He was extremely friendly and helpful and he fixed the problem right away. This is an honest hard working man who deserves your business. read more

I rarely write reviews but was left extremely impressed with the professional work ethics of Local Rooter and Plumbing. I got an immediate response for my them when I called in regarding a leak in one of my bathroom sinks. They were accommodating in the time changes that I had to keep requesting and were extremely prompt. The job was completed within the hour where they got a replacement faucet and supply lines and fixed it as well. Thank you !! read more

Leaving this review for Jaime. We unfortunately had a clogged line and everything backed up. Literally everything! Jaime initially came on a weekend and cleared the line but unfortunately there were other previous issues that caused a back up again. He came back the day before Thanksgiving and it was later in the evening. Each time Jaime was very professional, knowledgeable, communicative, and kind. He was very respectful of the property and being as quiet as he could and efficient. I mentioned the quiet part because we have a baby and dog in the home. Our baby was sleeping/napping both times Jaime came but she never woke from any noises. Similar to what another reviewer wrote, they clean up after themselves. I was around after the first initial visit and I could hear Jaime cleaning up thoroughly and rinsing things down. I appreciate that more than anything. That's service!! It was a clogged line and back up from toilet and sinks and other gross stuff coming up and just sat there but Jaime took care of and cleaned it up and after as just a professional and kind person. Really appreciate the quick and efficient service and kindness especially when we have an infant at home! read more