So I visited this location on 3/13. When I looked at my bank statement today, the bill was $10.00 more than what it should have been. Come to find out the waitress had added a 1 to the tip line-making my tip $10.00 more than what I had approved. I called the store and the manager is making it right but everyone should be aware that the waitress I had clearly commits fraud. Be aware! read more

food was terrible. steaks were cool, baked potato cool as well, service was sparse, barely came to check on how everyting was. 3 people and all of us had cold food. when the waitress finally came, and was told, she just said she was sorry. the lady walking the floor asked how service was and was told and she simply said, i'm sorry. no offer of a free desert or take a meal off. i have never enjoyed their food and thought i would give it 1 more try. NEVER AGAIN! read more

Ate there tonight with my family. They took Covid-19 guidelines very seriously. Food was delicious. Very happy with my dinning experience. Waitress was 5 stars. read more

I had dinner here last night with my daughter and fiancée and the steaks were the worst I've ever been served. We all ordered our steaks medium and they came out slightly pink in the middle but they had a grey hue to them and the texture wasn't right. My poor daughter eats her steaks with ranch and almost completely finished hers even after saying it felt like wet roast beef. She ended up getting a stomach ache later in the evening. My fiancée barley touched her steak and I ate about a third of mine. We asked to speak to the manager but they sent the bill back with a 25% discount and didn't bother to come talk to us. My sweet potato was hard and not edible but the waitress replaced it and the second one was better. She was a good server and was very apologetic. I'd have to say the best thing about our meal was our salads. As they were the tastiest thing we were served. I normally don't complain or do reviews but I figured maybe it will save someone else's family from having the experience we had at this restaurant. I can absolutely say I'll never go back. Maybe this review can help someone who can make the necessary changes that need to be made. read more

Took over 30 minutes to get our drinks to us. Over 50 minutes to get our food order in. We were there for two hours before our food finally got to us and it was honestly horrible. ordered my steak medium rare and it still came out chewy and my chicken was bone dry. Water tastes like it was out of the toilets. Would not recommend. read more

I'm sorry but my experience here was very close to horrible. The food was not very appealing or satisfying. The fried onions were stringy and not crisp, the fried pickles were mushy, my granddaughters kid meal burger was pitiful, the size of a slider on a roll served with no cheese per the menu, that had to be sent back. Mine and my son's shrimp were not only half cooked but served less than room temperature. My blackened salmon was sent back because it wasn't the least but blackened and then when it did come back instead of preparing a fresh blackened salmon they appear to have just put it back on the grill and now it's dry. My grandsons burger was pink and he asked for it to be medium well. My son's steak was the only thing cooked the way it was requested, medium well. My drink (cocktail) was supposed to have been to shelf, it was watered down. Now, let me not take away from the waitress, v she was very accommodating and apologetic for the misdoings off the kitchen personnel. The little manager tried to make things right, but to no avail. There was just no coming back from this trip to Logan's Roadhouse. I don't think I'll ever go to another one. We still paid our $81.00 bill and tipped the waitress accordingly because that's just what we do, but overall experience, a big thumbs down. Just keeping it real. The food wasn't even picture taking worthy read more

Logan's used to be AWESOME. WHAT HAPPENED? every time we dine here it seems to take two steps back. My son and i ordered carry out. His Salmon was decent. The cherry coke was good but had to tell them they forgot my coke altogether. No biggie. I phone in my order-salmon, rice and mashed potatoes (no gravy) and chicken Caesar salad. She informs that they ran out of the salad mix kit (said it would be regular lettuce with the Caesar dressing) to which i said fine. I wait 10 minutes, food brought out minus the coke. When i got half way home my miniature salad had no Caesar dressing as said it would . 13.99 for maybe a half salad at best that was dry. Potatoes had gravy so son didnt eat them. Rice came in a tiny bowl. $42 for this, didn't have rolls that we requested, no utensils, just horrible waste of money. Best part was the hostess and how out going she is. Hate giving bad reviews but this has me regretting 45 bucks of sub par dinner. Melissa S read more

One of our favorite places to go. The rolls are delicious and they have new York strip! (My favorite cut). The servers are hit and miss but I have never had a bad experience here. Keep up the good work! read more

Our server Haley was phenomenal. Our steak was very tender and juicy wow my daughters burger was full of flavor. They even have waffle fries now wow, who needs Chick-fil-A. My family and I will be returning very shortly thank you for all that you do during these hard t read more

Great service and quick delivery of food and drink. I ordered the salmon and wasn't disappointed. Perfect temperature and and the rice was lovely. It was a long day of travel and this was an excellent end to it. read more

Had a fantastic steak salad for lunch. Just what I was looking for. Service was good and the food was great. Steak was cooked perfectly

I took my husband here for his Birthday for the primrib special, they were out at 6pm. Then when we received our dinners the steaks were overcooked and the ribs were dry. The service was good and so were the rolls. read more

Missing multiple parts of my order and didn't receive any condiments which wouldn't be a big deal but we are inba hotel. Overall disappointing. read more

Salad was old, somewhat brown. Covered with at least 3/4 cup of dressing. Wife's sides didn't show up, had to ask for them twice. Asked to see the manager twice- she kept looking over but wouldn't come to the table. The steak was pretty good, but the experience left lots of room for improvement. read more

Worst experience ever. My daughter's birthday we waited forever for her food. There were 5 of us we all received our food but her for 45 minutes. Very disappointed in Logan's read more

Went here tonight and the steak was not cooked as requested. Waitress never checked back for more drinks or anything else we might need. Ordered desert to go before we finished eating and had to wait over 30 minutes after we finished for them to be ready. Manager offered extra ice cream as a consolation prize and never apologized. Pathetic. Would not recommend the cinnamon roll dessert as it was inedible. Sadly this used to be one of our favorites. No more. read more

We stopped in after picking my friend up at the airport. I should have read the reviews before hand as we experienced the SAME ISSUES on undercooked steaks! I should have known it was going to happen as the server asked us to cut into our steak while she waited. Both were supposed to be medium and they came out blue rare!! Now we have cut into them so all the juices exit the meat and upon re-cooking the steaks became dry. During our meal I noticed the table next to us had sent back their steaks as well due to under cooking! Does a national chain not have the ability to properly cook a steak??? I think not........ read more

One star because zero isn't an option. My Husband and I ate here on my only night off this week to try and enjoy a nice dinner. Got seated right away because we choose a booth in the bar rather than waiting twenty minutes for the restaurant section. Every booth was dirty, hadn't been bussed. Had to wait for one of the hostesses which was just standing there chatting when we walked in to clear our table off. Waited about 10-15 minutes to even be acknowledged by the bartender who also ended up being our waitress. We ordered an appetizer platter, Long Island & a watermelon margarita. Tasted like pure gasoline! Couldn't even drink my margarita! The appetizer platter was pretty good. Then we ordered our food. We both got the fried cheese bacon burgers with fries which DOES NOT say anything about having tomatoes, onion, pickle, or lettuce. It's a burger with supposedly hot melted cheese and bacon with thousand island dressing. You guessed it, it came out about 25-30 minutes later hard as a rock, not even able to chew them, covered with the toppings above, no thousand island, one slice of limp greasy near raw bacon on the BACON BURGER! At this point we just paid our $60 bill and left - no follow up, how is everything, nothing! Boxed up the entire meal for our dog but decided she deserved better! Should of went to Culver's! read more

We went as a family and we didn't receive our drinks until after the appetizer came and also our meals. Even then had to ask for them. We never received our salads so when we said so she replied I can make them to go. We said no because they wont stay good. So my husband was missing 1/3 of his meal. The waitress brings the bill and we charged for salad we didn't get. She adjusts bill and leaves. While we are paying bill i notice lipstick on my husband's glass. He doesn't wear lipstick and has drank almost 1/3 of his beer. We tried to get a manager without causing a scene and couldn't get anyone to help us. Went home to call and was on hold almost 15 minutes they wouldnt answer the phone. read more

I typically have a personal policy not to review chain locations on Yelp (unless they are hotels), but I'm breaking my own rules for this one. We try our best to eat at local, non-chain restaurants, but Plainfield's Logan's WAS one of the chains we would cave for once in awhile...but no more. When we first moved to the Plainfield-area around 4.5 years ago, Logan's would be one of our default restaurants if any of our favorite non-chain regulars didn't sound good & I wasn't in the mood to cook. In theory, you "can't go wrong" with a steak, salad & potato. Actually, at Plainfield's Logan's you CAN apparently go horribly, horribly wrong... Over the past 2 years, we have noticed a Very Consistent downward slide in customer service, staff management, food quality, & food preparation. It's common not to be able to get a true Rare or Med Rare steak at a chain restaurant, I understand that. But in our experience at our last visit, if you order a steak Rare, and it comes to your table Well Done (like well done enough that you could use it as a charcoal briq in the grill)...the kitchen will THEN send out the refire as a sarcastically "blue" steak...that didn't even have grill marks on it, it was so rare/raw (think a light gray color on the outside). My favorite, in this particular example, is that we promptly asked for the manager (since our total wait-time was now at almost 1.5 hours for food)...and She was RIDICULOUSLY rude & unapologetic for the experience. If you do find yourself HAVING to go to Logan's in Plainfield. Do not sit in the bar area. Sure, it will be a shorter wait time for a table...but the bar area is consistently VERY understaffed, where the bartenders also serve as the waiters for the numerous tables surrounding the sizeable bar. There is No Way for 1-2 individuals to properly service this large of an area & pour/mix drinks for the entire restaurant... Also, if you HAVE to eat here...there is a delightful husband/wife serving duo who work here some nights that are wonderful servers. I can't remember their names right now (will revise the review if it comes to me), but while the food will most likely still suck, you will at least get pleasant, friendly, attentive service, prompt drink refills. Really, they should fire whoever the actual managers are for this restaurant & put this duo in charge. They know how customers should be treated...we have had success being seated in their areas by saying "I can't remember their names, but are the husband/wife duo working tonight? If so, can we be seated in one of their sections?" read more

I went to Logan's for the first time ever and really enjoyed. I had heard about it from a friend and was told that they have a really good atmosphere and amazing steak. When I arrived at Logan's I first noticed how clean and nice the outside of the building looked and it seemed the place was well kept. However, the inside was not very clean at all. The tables weren't wiped off or bussed, the floor was covered in peanut shells (which is a common thing in these types of restaurants I found out), and the bathrooms weren't very clean either. However, everything else was to perfection. We were greeted by a hostess who held the door for us and was very friendly. She took us to our tables and the waitress arrived shortly after. She was very attentive, happy, and answered all of the questions we had about the menu. She also continued to check on us often and continued to bring us out refills. The service was overall excellent and I definitely enjoyed the family-friendly atmosphere. The food was the best part. I ordered a steak medium-rare and it was fantastic. It was cooked just how I asked and it tasted wonderful. The food was also out in a very timely manner and I was quite surprised given how busy they were. The rolls were also amazing, they brought out the rolls before the meal and they were hot and buttery and to die for. I would definitely recommend the steak and rolls to anyone. Overall, the service and food were impeccable and I do not have a single complaint in that regard. The food was some of the best food I have ever had and the service was great. The staff was so upbeat and happy to be there and they kept busy to make sure all of the customers were taken care of. I do wish the inside of the building was a little cleaner and maybe swept and bussed more, but overall I cannot complain and I would recommend this restaurant to anybody! read more

I should have passed this place up after seeing the star rating, but hunger won the battle. This was probably the worst BBQ restaurant I've ever been too. The sausage and the bread basket was the only items I enjoyed. The spareribs were so dry I would have needed 5 glasses of water, so I left it on the plate and what was up with the brisket? it tasted like Arby's roast beef! read more

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We were in Plainfield for a music rehearsal, and wondering what to do for dinner. We were right next to Logan's and chose it because it was convenient and had more options than I burger place. I was prepared to be underwhelmed, but I have to say, it was a pretty darn good experience. Was it St Emo's? Of course not. But for a chain steakhouse, it was well above average. Our waitress was helpful and courteous, if a little harried, and the food? It was hot, tasty, and satisfying. My steak was delivered cooked exactly as I ordered it, and my wife's chicken was good, also. While it'll never be my first choice, I wouldn't hesitate to stop here again. read more

This is what I am talking about. I love this place. I eat here everytime Im in plainfield I eat here . I always have a good experience. The food is very good and prices are good as well. This restaurant is one of my favorites. read more

After waiting almost an hour for the food my wife and I ordered; it not only showed up wrong, it was cold as well. I'd have complained but having not seen our waitress only once, I decided it wasn't worth the effort. We weren't the only ones disappointed judging from the reactions from other tables. We won't be back. read more

Service was fine, drinks are good but we ordered 3 fillets and they were really tough and tasteless.

We came in to celebrate my son's birthday with a fairly large group of 20. First off I'm very happy they were able to accommodate us. It's been hard trying to find places that can fit our entire immediate family. The servers were awesome. They were attentive and fast. They made sure we had everything we needed stayed up on drink refills and kept the rolls coming they were super sweet and patient with us. The food was good. The steaks could use a little more seasoning but we were all happy when leaving. Thank you so much to the managers and all the staff and especially our servers! Thanks ladies !! They made my son's day ! Definitely recommend read more

Steak, salad and potato was much better than Longhorn in Avon. But there was more napkins underneath our table/floor than what we had on the table. read more

I love Logan's roadhouse all of the servers are amazing. I really enjoyed my experience. Thank you so much Logan's and the managers are amazing as well Jessica the gm made sure my family and I where doing amazing followed by the manager Edward then heather and Christina not sure if there are anymore managers but I would say that is service!! It was one of there busy nights but we had wonderful service with a smile!! 10/10 must try out!! read more

Good food, good service, reasonable prices. We visited there last night. We had a party of 4 and 2 ordered steaks which were to their liking. We all love the rolls. One ordered the Chicken Salad and loved it and I ordered the Mini Roadies. It was different being on one of the rolls they generally serve before you eat, but good. The chips that come with it are very salty. I would probably substitue a different side dish if I ordered that again. read more

I should have known after the second call this evening's dining experience was going to be bad. I called to do call ahead seating around 2 this afternoon and was told to call back an hour before we would be there to set up for 12 people. I called back an hour prior and was told that they don't take call ahead seating. My wife and I arrived half an hour before everyone else and was told it would be half an hour to 45 minutes. An hour later we finally get paged. We ordered our drinks and after they arrived she took our order. An hour goes by and no food. The waitress tells us that our food was now being plated. Half an hour later, NO FOOD. the manager comes out and explains there was some confusion and that our food was being plated then. Our son and daughter-in-law had plans and asked to have their portion removed from the bill. The manager says that she would go to the kitchen and bring their plates out if they would stay. They agreed to stay if the food would come right out. 10 minutes later she comes back with their plates. They left after waiting for 5 minutes. An additional 15 minutes and the rest of us still have NO FOOD to eat. We decide to leave and suddenly our food starts to come out. I had the Logan and shrimp. Both were cold as was everyone else's entrees. The manager did not come out and check how we were doing but gave us a small discount on the bill. One of the worst dining experiences I have ever had. Logan's in Plainfield Indiana, it will be a very long time before you see me again, if ever. Waitress was excellent. Kitchen staff, not so much. read more

Which came first -- Logan's or Texas Roadhouse? Regardless, the atmosphere and ambience are quite similar, but the food is astronomically different. WF and I had made a trip in to Muncie, down to Anderson, followed in to Indianapolis, and finally found ourselves starved in Plainfield, IN (finding an Old Navy that sells maternity clothes, or is still open for that matter, is next to IMPOSSIBLE in this state). Logan's is a steakhouse familiar to where we lived in KY, so we are no strangers. However, this was, by far, the best meal I've received from Logan's. I ordered the 6 oz sirloin, medium, with a side salad with ranch dressing, a baked potato with sour cream and butter, and a Mr. Pibb. Boring? Yes. But the food was absolutely perfect. The steak was cooked exactly how I'd ordered it, was insanely moist, and had just the right amount of "chew" to it. WF had a triple shrimp something, which included popcorn shrimp, breaded shrimp, and 2 shrimp skewers. He raved about the flavor of the shrimp, combined with the seasonings in the breading, and left both skewers on his plate, as he was beyond stuffed from the generous size portions. Our waitress was great and kept our drinks full. We dined on what seemed to be a fairly busy evening, but walked in and right to our table, with no wait. The food was prepared and brought to the table in a very timely fashion. After a long day of shopping until I was beyond starving, this meal most definitely hit the spot! read more

The parking lot was almost empty when we got there , we requested a booth. Large groups leaving the restaurant and we where starving with a 2.5 y/o in our car and still waiting. Now 30 minutes passed when the initial wait time was 10 to 15 minutes. So we decided to go in and find out why the delay. We step in and the place was almost like a ghost town. I told our greeter we waited for their text now for 30 minutes and her reply just amazed me, she said that our booth was not ready and that it hasn't been 30 minutes but 27 minutes! She talked to the busser and not at me. We left the restaurant with a very disappointing experience on how anyone can just be so indifferent to a fixable situation and have no delicacy to treat customers. I can only suggest to please have a friendly and organized person skill for the face of your restaurant. read more

Overall a decent place to stop by. I'm passing through town and wanted something close. Food was good but little salty. read more

Logan's Roadhouse - Logans Roadhouse - Indiana - Steakhouses Near Me - Plainfield, Indiana

Spur of the moment decision to go out to dinner. The service was incredible, our waitress was on the ball. Drinks kept full, courses timed perfect, and a great personality. Our steaks were cooked as ordered and very tasty. I recommend their fries whenever the opportunity presents-- seasoned and you get a large portion. The dinner rolls are delicious.... ok, I admit it I love my carbs. For a chain steakhouse, this was a great experience. read more

Logan's Roadhouse - Inside by door! - Steakhouses Near Me - Plainfield, Indiana

We were a little skeptical because of the reviews but had a gift card and decided to go anyway. But our server, Lana, was excellent and the food was delicious! We'll definitely be coming here more in the future. read more

This was my families first time at Logan's, the waiter was friendly and accommodating, the food was okay, there was a manager on duty who was unprofessional and very rude not only to my family but to her waiters and kitchen staff. I witnessed her yelling and being disrespectful in front of customers, when we tried to have a conversation about the issue at hand she was very unprofessional and addressed my teenage daughter instead of her parents that were standing right beside her. I was not pleased with the overall customer service and especially from a manager on duty. We will never return to Logan's. read more

Great food, amazing service, ans clean environment. I appreciate that they do a "Loud and Proud YEE HAW" instead of a birthday song. Their brownies are phenomenal and BBQ waffle fries make for a great side. read more

Steaks were cooked wrong and were cold. Grilled cheese for kids is a yeast roll and a slice of cheese nuked for 10 seconds. Manager told me she had a magic shirt but didnt address the situation. This place is like eating out of the dumpster behind a closed fazolis. read more

Logan's Roadhouse - Steaks were cold and cooked wrong. - Steakhouses Near Me - Plainfield, Indiana

Came to eat here with my boyfriend at 8:30 (they close at 10pm). The hostess never asked our age but sat us down in what was considered the bar area. Once our server came over to take our drink orders (which i ordered a diet coke with NON ALCOHOLIC cherry syrup), she asked to see my ID. Confused I asked her why and she told me that this was the bar and I would need to leave if I didn't show her my ID. Very embarrassing having to carry my silverware and menu across the restaurant to be relocated. In my opinion the server was just being lazy and didn't want another table. read more