Brought my car in for service and I was able to get a loaner for few hours. They finish the car within 2 hours! I am very please with the service and how professional the workers are here. Service is 10/10! I'm so glad I own a Lexus now! :) read more

Service department is 5 stars. Go there at 0720 and all signed and done by 0730. Their loaner department needs A LOT OF IMPROVEMENT. There was only 2 people ahead of us yet the wait was over 30 minutes. It is past 0800 now and we are still waiting for our loaner car. Absolutely unnecessary to have to wait this long. read more

Jennifer Lew is the best consultant at Longo Lexus service. She's on top of everything. She replied my message or questions in no time. Thanks Jennifer. read more

I used to like Longo Lexus in El Monte until after I had my front end of Lexus aligned there. The alignment job was ok but they told me that I needed new shocks and new struts. Oh, they also said that my ball joints are cracked. So I took my car for a 2nd & 3rd opinion at a Whittier garage whose owner used to work for Longo and to a Rowland Heights garage specializing in Toyota & Lexus. Both said there are no problems or I can have the shocks replaced in the next service. These are the greed problems with dealerships. They scare you with lies so you'll buy a new car or you'll spend $$$ on useless repairs. What a fraud!!! read more

Had the best experience getting a car here! Came here undecided on which car to get but Tony Minarto was so helpful on giving us information on which car is the most compatible with us! 10/10 recommended salesman! read more

I actually don't recommend the service department George who helped me buy the car was great it needed to go back because of a alignment took them 3 days to get that done my battery needed to be replaced the service advisor said she called me and I denied it to be replaced she actually never even called me I had to call myself each day to ask for updates and if It needed to he replaced I have warranty I don't know why She just didn't replace it so I took it over to crown Lexus much better and they're replacing the battery for me. read more

Longo Lexus - Car Dealers Near Me - El Monte, California

Car troubles are usually an inconvenience and something that people do not enjoy handling. I made my way to the nearest Lexus and received services tailored to my needs. I am incredibly pleased with the services offered at Longo Lexus. My sales consultant Jessica Chien, was quick and concise on helping me finalize my contract. She made bringing in my car and getting my services seamless and pleasant. Couple weeks later I called back for help regarding an urgent letter I received, and she followed up within a days notice. She made me feel like Longo (Jessica) focuses on customer centered service. I highly recommend her to anyone who requires services if they have car needs at Longo. Thank you Longo Lexus for hiring exemplary employees like Jessica to be a part of your team. I will definitely be back! You have made me a very happy customer. read more

More than words can say! Longo Lexus - particularly Victor, Hieu and Ian (finance manager) - exceeds expectations. No pushy sales tactics experienced, and the genuine transparency is something that I truly appreciated and valued. The negotiation process was super easy and extremely fair. The team went above and beyond to make sure that my car buying needs were met, and that I was satisfied and comfortable with my purchase. If you want a team and dealer that tailors to their customers, Longo Lexus is the place to go. A new loyal customer had been earned! Had to make an added note - Eric Garcia delivered my new NX to my house, and his professionalism was impeccable. Thanks again Longo - you hire the right people to represent excellence. read more

Car in for annual maintenance. Huge customer area with retailers like Starbucks, subway, Verizon and AAA. This Autoclub location does everything except travel (I did my DMV registration here). Free snacks, water and WiFi. Not bad at all compared to the rest of the dealerships. This is the Toyota dealership in the world. read more

Purchasing my car from Longo Lexus was the best decision I could of made. George King is the man, he made everything fast and easy! Thank you so much George for making things happen for me to have walked out of there super happy and grateful! Don't forget to ask for George King when you come here he will take care of you!!! Thank you George!!!!! read more

Took my car in for service and was helped by Edgar A!! This place is truly amazing! It doesn't matter who help me, each time my experience has been more than satisfying!! I've been to multiple Lexus dealerships and by far this place has been so impressive!!! The only thing I am upset about is that I didn't purchase my car here! I regret it each time I bring my car in for service! I'll make sure to refer friends and family here and of course my next car will be from here!! Owner! You're doing an amazing Job! It shows through your staff! read more

Another great experience with Hadi on our new car purchase today. He's the best. Makes the whole car buying process so easy. This is our 3rd Lexus purchase here with him. Love the new car and love Longo. Thanks Hadi! read more

Don't go to Jackelyne. She is the worst. She tells you lies and then makes you wait until next day when you've called ten times to find out. Seriously. Wow. read more

Another satisfying experience with Longo Lexus. Victor Z is the salesman who helped us out, as he was when he sold us our Lexus in 2015. This time we went in to talk in person, looked at his inventory, and let him know what we wanted. The next day we sold our 2015 RX350 to a private party. We arranged to meet Victor Z at 10:30 to pick up the new RX350. He was pulling it up from the detail area when we arrived. By 11:30 we had the paperwork done, phones were synched and we were on the road. Longo Lexus makes car buying pretty good. Mr Z speaks English and Mandarin, and I understand the staff here can speak as many as 40 different languages. We really like our new Lexus. I think we passed by at least 10 cities with Lexus dealerships on the way to Longo, including one here in Bakersfield. read more

We've been a Longo Lexus customer since 1997 and very satisfied with every car we bought, also, we always have our cars service at Longo. Most recent was last week for my 2002 SC430, love this car since day one. My service consultant is Beau Ly. He is always helpful, courteous and updates me throughout the service. Five big stars for Beau. read more

Last time i visited, I c more improvements. They remolded the space! Wow, it looks bright and more welcoming!! It also has more seatings for waiting or work. Definitely makes me want to stay and work on my work while waiting for my car...hahaha ( in the past i just feel like loaning a car) The bar area is also more organized and provides more food/drinks. What i like about the new system, is that they text you when ur car is almost done... This way, u know when to start packing your stuff and not get called all the sudden by ur rep.. epscially when u hv all the papers spread out... I'm impressed that they keep surprising me w the service ! i hope they keep up! read more

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Thank you Jose Mendoza for the great service, you made my dad and I feel confident in the decision to purchase a great vehicle.

We don't live close to Longo Lexus . Bought some cars from Tony Minarto and we really enjoy our RX350 ,not only very comfy ride,so realizable and most of all very safety ! Please pick up your next Lexus only from Longo Lexus and don't hesitate to have Tony in your assistance ! He will get you the best service and price !! read more

I know Tony Minarto for years and bought 2 cars from him also refer some guests . Me and all my friends are very happy with him . Please say Hi and see Tony ,you will be in good hands . read more

Tony Minarto was very helpful on my purchase of Lexus ES 350. He guided me all the way and still continue to keep in contact for any assistance I needed. I will definitely recommend him to my friends. You're the Best, Tony. From Lisa N. in Lancaster read more

Came here last week looking at the preowned and new cars everything was good until we got the sales rep who was really not interested in selling us anything probably cause we look like kids lol. We asked to test drive a car in the parking lot they wanted to run a credit check before driving the car in the parking lot, I've never heard of this before. From his face we assumed he didn't want to sell us anything cause all he wanted us to do was put a $500 deposit down and didn't even let us test drive. We ended up leaving and going to Acura where they had better service and ended up getting a car there. read more

Great Service with Kelvin Huang. Just bought my first car with him ! Felt very safe everyone is wearing mask and social distancing. read more

Longo Lexus - Car Dealers Near Me - El Monte, California

An hour after my appointment time for car maintenance and I'm still waiting for my loaner car. Given the size of this place I thought they would have this process more streamline but I am incorrect. Pros: snacks and drinks while you wait, right off the freeway, clean waiting area, friendly service Cons: long wait (no wonder they need snacks and drinks!), multiple confusing steps (check in here, wait, check in there, wait, go over there, check in again, wait, etc) read more

Schedule service for my moms lease , the service department for got the young lady's name , Luppita or Granessa or something like that , says it was scheduled for next week. Unprofessional and rude. Don't service your car here , they don't care. They are sick of working that 9-5 and just don't give a Rats ass what you do. I called back asked for supervisor 2 times and was put on hold for 45 mins . Someone needs to check the customer service at Longo Lexus . Longo hellno !!! read more

It's a very pleasant experience whenever I have to bring my RX 350 in for routine maint. Everyone that I have ever come in contact with in the service dept is always friendly and very helpful. The waiting area is comfortable and is always clean and sanitized. The snack area is fully stocked with water, coffee and sodas. When I make my appts, they have my loaner car ready and waiting for me with little to no wait at all. My last car was a Range Rover and I can tell you that I NEVER got the top notch, white glove service over at the Pasadena Range Rover like I do at Longo Lexus. Keep up the good work, Ladies and Gents! read more

Was there with me daughter Sunday Sabino Cuevas came out to help us Buying a car for my daughter Unfortunately no inventory Definitely I would come back In few months if she doesn't change her mind Trust me if you want a really honest guy and someone that actually knows about the car this is the guy Believe me half of the salesperson has no clue what they are talking about Which model has what functions They just want to sell you the car and ask you to wait while they grab the brochure for the details of the car Mr. Cuevas really appreciate your professional courtesy If only you had the car Thank you read more

Just wanted to give a shout out to Fleet Manager Sergio Orozco! As much as I wanted to work with Sergio because he came highly recommended from a valuable source and was so wonderful to talk to, Longo unfortunately didn't have the car I wanted. However, Sergio helped track down one for me at another dealership -- something he didn't have to do. It was an incredibly selfless act that no other salesperson I spoke to at other dealerships was willing to do for me, but Sergio stepped up big time. I want to give him as much business as possible through referrals so if you're looking for an honest, understanding gentleman, Sergio is the way to go! read more

After being contacted by their customer satisfaction team, Longo did a much better job handling my concerns. They offered to correct the problem like redoing the dent repair and it was done so much better. Shouldn't that be done the first time that way? But I guess sometimes business have to learn the harder way. I'm glad they took the effort to make an unhappy Client happy. Thats a testament to the "Experience Amazing" motto. I think it's important that customers give business a second chance to see how they make amends. It's why Longo is the best. Also my service advisor did a good job listening to the issues and apologizing. I'm still waiting for my touch up paint to be sent to me so I'm leaving one star out for that. I paid for It and it still hasn't been shipped. Hopefully they will fix that as well. My original review is noted below... read more

I've owned a Lexus cars for 17 years. I usually buy them from Longo and twice I bought 2 other cars from Newport. I have always liked the customer service and that's one of the reason I love driving a Lexus and I tell Everyone. But this time went in for a recall and wow it was the worst customer service I have ever had from the moment I arrived till I left. Especially David the loaner car customer service person. He treated me like i wanted to steal the loaner car. So rude from the moment I approached the desk. And here I thought a Mexican person would treat another with some kind of respect. I have another recall to take care of on my 2007 but I'm Thinking of just driving to Newport the next time. Oh but when I got back I will give Angelique and her partner Andrew 5 stars the others can go get a better attitude. read more

Longo Lexus - Car Dealers Near Me - El Monte, California

We had a great experience! Our salesperson Jessica was very knowledgeable very informative. Jessica was highly recommended to us by my boss... She had the answers to all of our questions! She made us feel very at peace about our purchase! We would recommend her and this dealership to all of our friends, family and neighbors!! You will be getting many referrals from us Thank you again and Happy Holidays read more

This review is for SERVICE only. We live in OC and therefore typically take our car to the dealer in our area. I'm not a fan of traffic, especially now with a toddler that hates car rides and has the ability to scream continuously for what seems like an eternity. Anyone that tells you babies always fall asleep in the car is feeding you lies!!! But anyway, because of that I try to avoid driving beyond the orange curtain unless absolutely necessary. But I was due for my 120K service and hubby knew I would be in the SGV area, so he convinced me to kill 2 birds with 1 stone. He had recently brought his car in for service and was impressed with Jennifer Nam, so he helped me to make the appointment. Jennifer was great! She was super helpful, extremely thorough and her communication was speedy & accurate. I was bummed I didn't get to meet her in person since my husband had taken the car in for me and she was off the day I went to pick it up. I highly recommend Longo Lexus for service and make sure you ask for Jennifer Nam! read more

Longo Lexus has probably been the most pleasant experience I've ever had purchasing a new vehicle. And the fact that we had Tony M. as our salesman made it that much more simpler. The lot is HUGE and their underground garage with all their vehicles are overwhelming. I was in car heaven. My fiancé and I were "JUST LOOKING" at getting a new Lexus. We ended up BUYING because Tony and Longo finance took our budget into consideration and made us an offer some might say is, "too good to apass up." We were there for hours, dealing back and forth and we finally reached an agreement on price. Tony did absolutely all he could to get us the car we desired at the most reasonable price. And the entire time of back and forth discussion with finance, he occassionally offered water and even purchased snacks from the vending machine for us! After the agreement, finance was very quick but thorough. And lastly, Tony made sure I was educated on all the features my vehicle came with before I took off from the lot! It's now been 3 weeks since purchasing my 2017 RC-F and to this day, I text Tony with any questions and he responds to me! Even on his days off (sorry Tony). I deal in sales and customer service myself and Tony never pressured us into getting the vehicle. Thanks again Tony! Next year, we'll be getting the RX and returning back to Tony and Longo Lexus. read more

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So I'm 24 and was purchasing my first car! I make a pretty decent amount of money for a 24 year old and I thought purchasing a car was gonna be a piece of cake! I had no idea what I was doing obviously , this was just me , myself and I with no co-signer and holy ish let me tell you how rude everyone was to me , I wasn't being taken seriously at all and everyone was telling me I wasn't going to be able to afford a new Lexus like they knew what I could and couldn't afford , I have decent credit and I really felt like every single person was taking advantage of me and saw me as just wasting their time, I was about to give up, but I tried AAA car buying service to see what deal I could get and they matched me with Sergio ... Orozco ? I believe that's his last name I told him how I felt with everyone and how I felt taken advantage of , and i swear he honestly turned my whole experience around ! He actually listened to me and treated me like an actual customer, he worked with me and ended getting me a MUCH lower ( no really like 8% lower ) then what my credit union was charging me!! He could even tell all the info I had been given was completely wrong and made no sense , I heard bad things about car dealerships but Sergio was amazing and he 100% turned my expierence around, I got exactly what I wanted with my car and I love it so so much, he even has it delivered to my work by his assistant ( Brian who was also equally awesome ! ) So thank you Lexus of Longo, I LOVE My Lexus and thank you for treating me with such respect , I will tell everyone about my first car buying experience and how great it was . Thanks Sergio and Brian!! You don't know how much it meant to me read more

Longo Lexus - 2017 Lexus NX 200t Fsport with the Rioja Red interior ! Thanks Sergio! Feel pretty bad ass in it - Car Dealers Near Me - El Monte, California

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I have been using Longo Lexus for about 15 years. Most of the time, I have had Man Wong as my service writer. He makes sure that my vehicle is ALWAYS taken care of. I can email him to let him know I need service, and he will set up an appointment for me. If I cannot bring my vehicle in, Man will send a loaner car to my location and pick up my vehicle. Although this is part of the Longo experience, Man Wong gives it that personal touch. I can say that Man will go out of his way to ensure my vehicle is running at top notch. He will go out of his way to make sure I'm happy. This is just his personality. Although Longo Lexus has an excellent reputation for customer service, it seems that Man Wong will go that extra mile. This is his personality. He is not happy unless the customer is happy. read more

On my initial visit to Longo in requesting for a new car sales person, Sabino Cuevas gave the general run down on availability of the RX350. We were taken care well on our follow up visit by Van Phu as Mr Cuevas was off at that time. My wife and I were presented with very comprehensive details on the available options and overall features of the RX350/350L. We were able to make the decision to purchase a RX350L with ease because of Mr Phu's recommendations. He made our transaction very easy and without any pressure whatsoever which truly displayed his professionalism. Excellent vehicle purchase atmosphere at Longo Lexus! read more

I decided that It was finally the time for me to get a car instead of ubering around. I was reccommended by a friend to ask for Jackson which I did and never regret since then. Buying a new car one thing but knowing exactly what I need is another. He saved me alot of time by truly listening to my needs and showed me exactly what would be the best option for me. At first I was a bit hestitate because It was the first time I'd ever spent that big amount of money. However, after Jackson thoroughly explained about what I should do and what I could save all my hesitation went away. I got off with the perfect car for my needs along with a lot of accessories free of charge lol Also, It seems like he doesn't care about the definition of 'business hours' since no matter what the time is he always replies which is a huge plus from me since I'm more like a night-time person. Anw, super happy with how the service went and definitely will recommend it to my friends. Spread the words, come find my guy Jackson. He's the best read more

If you have the pleasure to work with Tony Minarto, please do so. Excellent service and he genuinely cares about you. Explains everything well and thoroughly. Can't recommend him enough! read more

Best Car Dealer in Town! A few weeks ago, I had the pleasure of meeting Tony Minarto at Longo Lexus! Although I had so many questions and specifications about purchasing a new vehicle, he was very patient with me and made sure that I was able to get exactly what I was looking for. Tony is very friendly and personable, but he is also very professional and has over 15 years of experience in sales, so he knows what he is doing Tony made shopping for a car a very pleasant experience and I would highly recommend him as your salesperson. So, if you are in the area, make sure to look him up.You wont regret it! Thanks again, Tony! read more

This was our second time obtaining a car at Longo Lexus. Both times we dealt with an incredible sales associate. His name is Sergio Orozco. Each time Sergio really made the car buying/leasing experience extremely painless. His attention to detail and to his customer made my wife and I feel as if we were his only customer. I was impressed with his knowledge of, not only Lexus products but why they stand out over other cars. I will be sending all my family and friends to buy from Longo and specifically from Sergio Orozco. He optimizes what a sales professional should be. read more

Longo Lexus - Our new ES 350 - Car Dealers Near Me - El Monte, California

After visiting multiple dealerships, my parents advised me to make one last stop so we headed down to Longo Lexus, where we were greeted with a smile by Tony Minarto. He was the ONLY sale associate that greeted us in the showroom and asked if he could assist us. There was 3 other sales associate standing around who didn't even acknowledge us. Tony made us feel very welcomed. He constantly keep offering beverages and snacks. He then took us to the underground garage to check out the car we were looking for, the 2019 Lexus NX 300 F Sport. He answer all our questions and offered us to test drive any car we wanted. We test drove the 2019 Lexus NX 300 F Sport and the 2019 Lexus UX 200 F Sport. He went back and forth to check if they had what I was looking for, the NX 300 F Sport ultra white exterior with red interior. Unfortunately, they didn't have it, but he didn't give up. He went back to his office on his computer and the search for finding my car was on the hunt. He did absolutely all he could to get me what I wanted. Shortly, he let us know that the car I was looking for was being delivered the next day. He had already reserved it before it arrived. On his day off, he made sure his assistant had my name reserved on the car. Yesterday we finally went back to Longo Lexus to purchase the car. Tony along with David Ishida walked us through all the paper work, answer all of our questions, explained everything we needed to know and made sure we understood. After a couple of hours, we closed the deal. We waited patiently while Tony got the car ready. He then pulled in with a big bow on top of my new car and we began taking pictures. I couldn't be any happier. I am definitely enjoying the recent purchase of my 2019 Lexus NX 300 F Sport. Words can't express how thankful we are with him for everything he's done. Constantly offered us beverages and snacks, even sharing with us his childhood memories and food. By the way, those pastries were delicious. TONY MINARTO, hands down the BEST sales man we've ever had. He was professional, courteous, really patient, friendly, knowledgeable, approachable, full of passion, and not pushy. He excelled in his performance and made sure we were educated on all the features the vehicle came with before we left. We left very impressed and satisfied with his outstanding service. It was a pleasure working with him. We look forward to doing business with him again in the future. Thank you again Tony for being my trusted car advisor and always assessing my need accurately, exceeding my expectations and delivering on your promises. You made the best car buying experience I've ever had. I will definitely be recommending you to others. Thank you again for all your help! read more

Longo Lexus - A vision of love, the 2019 Lexus NX 300 F Sport. #MINE #earlybirthdaygift - Car Dealers Near Me - El Monte, California

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