Went to Ojai Valley Inn after meeting up with some friends for breakfast and someone recommended…read morechecking out their spa! WOW, such a little slice of sanctuary. We came on a Saturday early afternoon and started at one of their restaurants. The food was amazing, but service was definitely on the slower side. The resort is huge and has so many activities tennis, golf, bike rentals and more. After that, we headed over to the spa and spent the rest of the day relaxing by the pool. The vibe was so calm, mostly women just chatting, unwinding, and enjoying each other in this peaceful little paradise. We ordered smoothies poolside and omg...so fresh and refreshing. Service at the spa pool was great, everyone seemed to be working together seamlessly and checking in often without being overbearing. Definitely one of those spots I'd come back to anytime I need a reset from LA.

For many years, Ojai Valley Inn was one of my favorite destinations. I have stayed at the resort…read moreseven or eight times and always considered it a special place to celebrate important occasions. Unfortunately, after my recent experience, I do not plan to return. For Father's Day weekend, I booked what I hoped would be a memorable getaway for my husband and me. I prepaid $5,364.45 for a two-night stay in a Deluxe King with a View Room. In addition, I made dinner reservations at the resort's fine dining restaurant, scheduled a golf outing for two because my husband loves golf, and booked a couples massage. I was genuinely looking forward to a special and relaxing weekend. On June 5, I searched for Ojai Valley Inn on Google and called the phone number that appeared online. Unbeknownst to me, I was connected to a third-party reservation company called Hotel Reservations rather than the resort directly. I received a confirmation email that included Ojai Valley Inn's name, a confirmation number, an itinerary number, and proof of payment. After driving nearly three hours from Newport Beach to the resort, I was shocked to learn that Ojai Valley Inn could not locate my reservation. I presented all of my documentation and confirmation details, yet after nearly an hour of waiting, the issue remained unresolved. I contacted Hotel Reservations while standing at the front desk, and they confirmed that a reservation existed in their system. Unfortunately, the third-party company and the hotel were unable to reconcile the discrepancy. What disappointed me most was not the reservation issue itself, but the hotel's response. The front desk associate assisting us was kind, empathetic, mentioned they will have a room available for us, and appeared genuinely committed to finding a solution. However, when the front desk manager, Morgan Giuseponi, became involved, I felt that very little effort was made to accommodate us despite our circumstances. Given our longstanding history with the resort, our prepaid reservation, and the fact that we already had dining, golf, and spa reservations on property, I expected some attempt to help us remain at the resort. Instead, we were informed that the hotel was fully booked and were advised to seek accommodations elsewhere. Whether the issue originated with the third-party booking company or elsewhere, I had hoped Ojai Valley Inn would demonstrate the level of hospitality and problem-solving that luxury resorts are known for. Rather than allowing the situation to ruin Father's Day weekend, we chose to stay at Rosewood Miramar Beach instead. Fortunately, the experience there was exceptional. From the moment we arrived, the service was warm, attentive, and proactive. The contrast in customer care was impossible to ignore. Luxury hospitality is not measured by how a property performs when everything goes according to plan. It is measured by how it responds when something goes wrong. In this case, I left feeling that Ojai Valley Inn was unwilling to help a loyal, repeat guest during a difficult situation. This experience was deeply disappointing and has permanently changed my perception of a resort I once loved. While the reservation issue may not have been entirely the hotel's fault, the lack of effort to find a solution certainly was. For that reason, I will not be returning.

Valet in front of the hotel was fairly quick, with in and out privileges. Self parking is allowed…read morein the parking structure found behind the hotel for $6 less per day. Both valet and the parking structure had several EV level 2 charging stations; valet charging was free. ChargePoint paid charging available at the parking structure; not sure what the cost is. Pier view isn't great, and the sounds of music from The Aloha steakhouse, constantly made into the room on the 9th floor. I was the second room from the furthest point and still didn't have much of a view. I had a small balcony which provided fresh air and a place to dry wet bathing suits. At least 3 times a day you would hear the loud train noise even on the 9th floor; I'd suggest the sunset view vs pier view going forward. The restroom was extremely small, the water pressure was low at all times; sink and shower. The sliding barn door had frosted glass which blinded the entire room with the bathroom lights on in a dark room; poor design choice as the door was only 1-2 feet away from the bed. The pool was heated but not @80 degrees as described; complementary towels available at the front desk. Drinks are allowed on the pool deck but must be in plastic; no glass allowed. The Aloha bar had friendly bartenders with decent food and drink options; I wasn't a fan of the ahi salad, it had too much wasabi in the dressing. The hotel was located about a 5min drive from downtown Ventura and a 10min walk, this location wasn't as centrally located like the Clocktower hotel but likely less noise from foot traffic. Late check out @1 is complementary and prioritized with IHG rewards members, however I was not allowed the option. I doubt I'd return due to the above mentioned. Late check out should always be an option.

Our stay very pleasant from pulling up to valet to picking up our car from valet next afternoon…read more Every staff member I spoke to were very friendly and pleasant. We utilized valet parking with security right in front of hotel. Convenient. Worth $20 In and out privileges for 24 hours. Cart to take out bags up Utilized early check in to go to the beach. Hotel right on beach. ( bring black water shoes and black swimwear) Our feet had black tar from oil in ocean. Easy clean up with suntan oil and wipes Walked two blocks for dinner at LURE fish house The room 1100 clean and space is utilized for sleeping, dressing, resting. Some say too small don't agree. two adults fit fine. Perfect balcony with view of ocean, pool, mountains and train passing through. We could hear the ocean fine. Freeway and train no problem. Fresh coffee and ice water in lobby Heated pool Lava rock pits. Heaters. Restaurants. Bar. Room service Shampoo conditioner body soap. Facial soap. Hand soap. Body lotion hair dryer provided. walking distance to many restaurants bars shopping beach sign up to be a IHG member free at hotel earn points. Valet drove us in golf cart to old town Ventura to thrift shop. Free service. Also will pick you up Noticed no towels at pool. No problem just go to lobby and ask for them. Pool was warm and clean. Chairs were comfortable. I usually lay a towel before I sit. Elevator a little slow Don't complain. Wait is only a few minutes. If impatient take the stairs Gym excellent equipment. Clean Breakfast in hotel at Moonfish food excellent Scott our waiter very attentive pleasant Lots of surfers in ocean. Take a walk on the boardwalk Overall excellent personnel and establishment A few cosmetic issues but hey are you perfect?

I'm staying at the Pierpont Inn in Ventura and absolutely love it here. The property is beautiful,…read moreand the fact that it's dog-friendly makes it even better. Patricia, the front desk manager, has been amazing. She is incredibly welcoming, helpful and genuinely made my stay feel special. Great hospitality makes such a difference when you're traveling, and Patricia is exceptional at what she does. Beautiful property, wonderful atmosphere, dog-friendly and fantastic service. I would absolutely stay here again! Thanks Patrica!!!

Beware and choose somewhere else!!…read more We planned to stay here for 4th of July weekend but couldn't. The room we got was very old and dated with a broken sink handle, hot & cold knobs being opposite, and there were broken tiles in the restroom, plus damaged flooring in the room. The chain lock on the door was broken and as guests were returning to their rooms at night, it sounded like they were trying to open our door so I didn't feel safe and didnt sleep. The blinds didn't close completely and the curtains did not keep light out. Room smells musty & unclean, and the towels are so old and thin. The patio screen door came off tracks when we opened it. Lastly, the AC unit was loud when it turned on. When I brought this to the front desk, they told me only the queen rooms were renovated to match pictures online, not the King rooms. I asked to speak with the general manager and when I explained everything to her, she said she could only refund the night we didn't stay because we stayed the first night when we could have left. No customer service or acknowledgement that it was a terrible and unsafe room. The pictures online don't match reality. The only positive is the proximity to the beach which we couldn't even enjoy. I recommend looking elsehwere!

Stayed here at The Eagle Inn for a quick weekend trip to Santa Barbara. I loved our stay and didn't…read morewant to leave! Cleanliness - 5/5. As soon as we entered the room we could tell it had been throughly cleaned. The floors we had were tile or wood and my partner and I appreciated the care that went into prepping the room for us! Staff - 5/5. The staff was super helpful and kind and helped us with recommendations of the nice beaches nearby. Vibe - 100/10. I thought the room was super cute and cozy! It had everything we needed including shower caps and makeup wipes which I thought was a nice touch. There was also complimentary coffee and delicious homemade cookies! There was also complimentary breakfast that was delivered to our room. The only downside that I found was our room was underneath the staircase and could get noisy when trying to sleep in. However I just turned on the TV and was able to sleep through it. Overall I would 1000% come again to The Eagle Inn and stay here whenever I am in Santa Barbara :)

Rooms The layout in room selection is wonderful. I did what…read morewas considered the budget room and it was still cozy. Felt safe and felt comfortable. Location I just learned about this inn and it is a hidden gym for sure. You can't beat the location proximity to downtown/State Street. Food Breakfast came with our room and it was perfect not too much food not too little Overall I would 100% choose to stay here again. I usually stay in Summerlin however I really like this place.

Three stars because their restaurant is amazing and is worth 5 stars, but actually staying there in…read morethe rooms is another story... My mom books our room through their website, actually their website. When we go to check out she asks for a printout of the incidentals as usual. She looks it over and informs the guy at the front desk that this was not her bill because she paid $100 more for the room and the credit card shown was not hers. She also did not book through Expedia. The guy looks it over and says it was her statement and that sometimes Expedia makes their website look like the hotel's (if this is true it sounds illegal and if it is legal wtf). He also said the lower amount that was on the statement is what Expedia pays them and that's the card Expedia uses. All very weird! In the end we paid $100 more for the room, not sure how to get this resolved. The guy at the front desk seemed knowledgeable about this, yet wasn't too interested in helping. Also, room 25 had lots and lots of fruit flies in it; like 20+ flying around everywhere.

Came here for my anniversary with my partner. Didn't really know what to expect, but what a…read morepleasant surprise. This place is a gem. Confused why the rating is so low. If you want something next to the beach and peaceful, this is the place! The rooms are just fine. Clean and all you really need for a place to rest. Staff at the hotel and restaurant are lovely. The view and lounge chairs over looking the ocean makes this stay 10000% worth it. The restaurant is cute as well. The food is decent and truly nothing beats watching the moon rise over the mountains and ocean while you dine. If you want a fancy beach hotel, go stay at the ritz. This inn is cute, quaint and cozy. Can't wait to come back!

Solid Marriott right up the street from the beach…read more.. I stayed here while in town for work. While this wasn't the nicest Marriott I've stayed at, it was respectable and I enjoyed my stay. Situated on busy Harbor Blvd., the hotel is about a 5 minute walk to the beach. There are a few local watering holes within a 10 minute walk (Social Tap & Dukes) and about a 20 minute walk to the pier where other restaurants are located... Recommend checking out Ericsson's Seafood Co., as it was outstanding with the quintessential Cali beach bar vibes. The hotel itself was nice... It looks to be recently updated, kept clean/tidy, well-kept pool, big fitness center, and the staff was really friendly and helpful. Added bonus if you're from the Midwest like me... There's an In n' Out directly across the street. Overall, good Marriott and worth the stay if visiting Ventura Beach.

The rooms here are decent, but the overall layout of the property is a bit inconvenient. Breakfast…read moreservice was surprisingly slow, even though it was a buffet. The staff seemed to be trying hard, but it felt like they were either understaffed or not properly trained. The biggest issue for me, however, was the lack of service in the M Club Lounge. I arrived Friday night and checked out Sunday morning, and during that entire time the lounge was never properly restocked, refreshed, serviced, or even cleaned. As a Lifetime Titanium member, that was extremely disappointing. At that point, it makes you question why you chose this Marriott property in the first place when the key elite benefit isn't being maintained. I honestly would have considered another Marriott property -- or even a Hilton -- had I known. I brought the issue up to the front desk, but they seemed somewhat oblivious to the fact that this is a core guest amenity issue, not just something reserved for weekday corporate travelers. The hotel definitely has potential, but it needs stronger management attention and better operational oversight to deliver the level of experience expected from the brand.

Where do I begin? Our two night stay at Harbor House Inn was…read morewonderful! We interacted with both Cody and his sister Carlin and found both to be genuinely friendly, helpful and kind. They were wonderful hosts. Their mother (who we did not meet) has each of the rooms that we saw (we were with a group that occupied four separate rooms) SO well-appointed. The suite my husband and I stayed in (room 16A) was immaculate and SO very comfortable. The grounds are impeccably kept and beautiful and we appreciated having our car right there. We will definitely stay here again if we have reason to visit Santa Barbara again (we were there for a graduation) Sincere thanks Cody and Carlin!

This place is a total gem! It's beautiful, super clean and close to the beach. Cody was so nice to…read moreus and very helpful too! We were looking for a nice restaurant to go to and he recommended so many good places. If and when we ever go back to Santa Barbara, we are staying here again!!

Great for dogs, there's plenty of grass and walk ways. Location is perfect for beach days with the…read moredogs, very close. Friendly staff and professional. Hotel was been upgraded and clean.

Room half cleaned. Towels stacked on dresser, bathroom had used towels on floor. Bed half made…read more Lots of repairs needed. Never again.

This is a great little hotel right on the beach! Check in…read morewas easy and the staff were so friendly. Had a king room on the 2nd floor. It was clean, spacious and had everything I would need. They have done some updating. The fan they now provide is a new small but very efficient Woozoo fan, not the one they show in the older review pictures. The fireplace was nice and the bathroom was modern and updated. There is a desk & chair along with two charging outlets on the desk and dresser area. They have an ice machine that was always full alongside a vending machine. The only suggestion I would make is to provide a plastic bag for the ice bucket, for sanitary reasons. Luckily, I had one with me. The balcony was very nice with two comfortable chairs and a nice size table. The views were spectacular of the beach. It was very foggy during my stay so no sunset but that happens sometimes. There are several restaurants within a very short walk from the hotel and beach access is easy. It was quiet at night and the sliding door to the balcony had a security bar so you could leave it open a few inches or all the way if you wanted to. The sounds of the waves crashing on the shore made for such a peaceful and restful sleep. They have a good size refrigerator in the room that kept everything really cold and a coffee maker with the regular & decaf pods along with powdered creamer & sugar. The complimentary breakfast consists of cereal, muffins & pastries along with coffee. I thought it was a nice touch. I will definitely recommend this hotel to family & friends and my brother & SIL are already planning to stay here soon. I can't wait to come back, this is my new go to when not camping here in Ventura!

Everything was great . It was super just to be at the ocean and right on the beach. Jay at the…read morefront desk was friendly and accommodating, with a smile and helpful attitude . Just bring some wet ones to wipe off the sea gull poop on the patio , if you are on the third floor.....

Not a great experience. It was as under construction and the pool was closed. They did not tell us…read morethat when we checked in. When I called the front desk they told us sorry for the inconvenience and would allow us to check out without a cancellation fee. They also said they'd give us bonus points for the inconvenience. So we said great and we left. But that was on the phone. An hour later they didn't actually check us out. I had to drive back to be checked out. They told me sorry but they assumed I would come to the front after they told me they would cancel. It was an inconvenience and just bad communication. They said I would 5000 Bonvoy points for my inconvenience. But I got 3000. So they get two stars.

A big construction to completely change the hotel is going on and the rooms which are available are…read morewith old carpets and stinky rooms . All three stars are for the hotel staffs all of them whether it is Jessica at reception or any one else . Everyone is trying to make it comfortable for you so when the hotel is renovated it will be a great place to stay I guess Right now not .