The price was very reasonable for a nice suite. I am wondering if the prices were so good because…read moreof the construction on the first floor. The parking lot was a little crowded due to all of the extra construction trucks, hotel materials, etc. The staff was very nice, friendly, helpful at check in. Parking lot spaces are decent size, not small and tightly packed in. The breakfast was pretty good, included eggs, waffles, yogurt, muffins, fruit and many other items. The room was large, nice, clean, comfy. I would definitely stay there again, if the prices stay reasonable and I am in the area again. Photos attached.

Stay away! They are undergoing a renovation and they didn't mention when I called and booked,…read more Was so loud I had to leave my room for several hours. When I complained they said, "you should have checked our website" Hilton Honors is BS. Head to Marriott or others instead.

Location is amazing!! Amenities are great! We enjoyed our stay here. We enjoyed the spa at night…read more The spa is the size of a small pool. The pool is also heated. Main courtyard is full of activity. They offer beach workout and yoga in the morning on the lawn facing the beach. No breakfast included so we bought a $20 breakfast burrito at Sugar Beats which is an Airstream in the middle of a courtyard by the spa. The coffee in the room was good so I had that. They offer surrey rentals to use on the bike path in front of the resort. They have a small but well equipped fitness center. Couple of issues: ants in the bathroom, completely empty shower gel and sink had drainage issues.

The WORST customer service I have ever experienced with Elizabeth who handles the membership…read moreprogram at the hotel. I have had a membership here for 3 years and have loved coming to the hotel to utilize what the membership has to offer. One of the "offers" is that we are given a pool pass to use throughout the year and I thought we were able to bring guests, but I guess that's not the case. I called the front desk and was transferred to Elizabeth who was rude from the get go. I asked if I could use my pool pass for a family member and she said no - only you can use it and the pass is verified with a number on the back of the card. My card does not have this number, and she accused me of lying. She also was extremely unprofessional and said "I don't know what to tell you girlfriend" when I asked if there is anything she could do to help resolve the situation. I told her that I was excited to renew my $350 membership this year but now I will not be renewing because of her unsatisfactory service. Her response was extremely sarcastic saying "Thanks for your phone call!". I expected a lot more from this highly rated hotel. I will not be going back ever again, and people who live in The Colony or surrounding areas should take note of this.

Currently under construction! They have replaced the room furniture with nice new blue accented…read morefurniture. For some reason, they didn't change the curtains along with the furniture and carpet. Bathroom is the same. Lobby and breakfast area is in the front building. Make sure to take your room card to get back into the hotel building. The two are connected by a covered walkway next to the outdoor pool with no spa. They did add an outdoor fire pit on the west side of the busbut I do think they should add a hot tub. Location is in a marina so beautiful views of the marina. Park next dog where people play tennis, walk their dogs and play loud music. This is not walkable to a beach but you could ride a bike there.

Great location in the harbor. Some rooms have a harbor view and the property is super dog friendly…read more There is a park and nice waterfront walking path adjacent to the property. Free breakfast is always a plus and the staff is friendly. If you're traveling with your pup this is an ideal location to stay.

We stayed here a few times in the past a decent hotel and a good location…read morePlenty of food options very close by along with shopping like supermarkets, Walmart in Sam's Club Located very close to the freeway - great staff rooms are clean The price was decent Plenty of parking If you're into the bar thing, it opens at 5pm and stays open until 10pm If you're in town for a night or two and not looking for super luxury, this is an excellent choice

Not bad. Front help not as friendly as other locations. The room was clean one complaint was…read morethe parking situation. Half the lot was closed. To be fair they are doing some remodeling and they do need a place to put materials. But they could have left a little parking in the back. Poor management of construction

The stay is okay. The room is clean but bare. There were no water in the room, no soaps, and there…read morewere no ear cleaner either. Bare necessities would suffice this hotel is lacking that. When we first came in the hotel, we had to wait for more than five minutes as the front desk people were chatting in the back and I could hear them. Their hotel pricing for food is ridiculous.

Not a great experience. It was as under construction and the pool was closed. They did not tell us…read morethat when we checked in. When I called the front desk they told us sorry for the inconvenience and would allow us to check out without a cancellation fee. They also said they'd give us bonus points for the inconvenience. So we said great and we left. But that was on the phone. An hour later they didn't actually check us out. I had to drive back to be checked out. They told me sorry but they assumed I would come to the front after they told me they would cancel. It was an inconvenience and just bad communication. They said I would 5000 Bonvoy points for my inconvenience. But I got 3000. So they get two stars.

This is definitely not the most modern or luxurious place, but for a motel in the city center at an…read moreaffordable price, it's actually quite good. The room was very spacious, although it could use a bit more natural light. One thing that pleasantly surprised me was how clean everything was. The room had no unpleasant odors, which is always a big plus. The gentleman at the front desk was very friendly, professional, and made me feel welcome from the moment I arrived. Overall, I had a good stay. The only downside is that many things in the room feel outdated, including the air conditioner, carpet, and bathroom door. Some renovations and updates to at least a portion of the rooms would make a noticeable difference. Still, considering the price and location, this motel offers good value for money.

So, this Motel was the first of 3 establishments we stayed at during our trek up the PCH. The first…read morething I noticed when we arrived was the outstanding dining area for breakfast. The other only dining location that was better than this one was a hotel we stayed at in Dubai. My wife had requested a 2nd floor unit because we wanted a kitchenette but initially they put us in a ground level unit. The gentleman at the check in desk was more than happy to give us a 2nd floor unit with a kitchenette since it was there mistake. The room was very spacious and the kitchenette was awesome. The neighborhood is a bit sketchy as described in other reviews but we had no issues at all. This establishment is near restaurants, shopping, and grocery stores so you can pretty much get anything you need. I was also very impressed with the Ice Machine, you have to actually use your key card in the machine to get Ice. There is a CVS across the street and please be advised there are railroad tracks about 100 yards from the motel. Traffic could be a slight issue because actual freight trains do come through the area. Eat, Drink, and Be Merry, my Friends!!!

I was drawn to this place as it looked so familiar. I knew the building but couldn't quite figured…read moreout what it was before.... This review is based on walking in to check it out. Didn't stay.... First impression, it was quite nice. There's valet infront of the property. Also bicycles which I assume are for customers. Not sure if there's a fee. The courtyard infront of the entrance had a good amount of seating. Main focal point, the fireplace which was situated near the entrance and also had seating around. They also have blankets on the sides incase of chilly days/night. Inside the lobby, you're greeted with the check in desk. To the left there's a bar which menu wise did have a good selection of drinks. Also was informed that they have happy hour. The lady that was working, very sweet told us it used to be the old elks club before it was turned into the hotel. Lobby, well decorated. Beautiful furniture which makes the property. We checked out the courtyard inside which was quite nice. Clean and simple. A lot of the rooms do overlook into it from the front door. Property is beautiful, clean lines and modern. Didn't get to check the rooms. Locations wise, it's minutes from Main Street which offers many restaurants, shops, bars and so on. The pier and water isn't a far walk either. It's a place that I would like to check out for a weekend.

Beautiful, clean and quiet! Really enjoyed staying here. Conveniently located like a block or two…read morefrom Main Street. Excellent customer service.

One of my most favorite places to stay. Such a unique, relaxing place to get away. Everything is…read moreclean and people are friendly. Short walk to downtown or the pier. Lots of places to dine.

This is a very unique lodging spot. It's kind of like camping without the bugs and the bad back…read morewhen you Sure, there are any number of hotels or motels around which are available. Here, you will stay in a trailer (possibly an Airstream or something like an Airstream) and you are probably a 10 minute walk to the beach. Beat that. If you have ever stayed in a trailer, you know it's tight quarters. But you get your own kitchen and bathroom and it's a heckuva lot more fun than a bland, stale hotel room. The site has firepits. Even better, they give you complimentary s'more kits with all the fixings. They have BBQs for grilling. They give you cookies and yogurt in the morning. They even give you oranges so you can squeeze your own orange juice. I don't drink orange juice normally but the juice here was outstanding. They have books and games available for borrowing. They have hammocks and swings and picnic tables. They have bikes for free rental. They have freshly-baked cookies that are delicious. There is apple cider and hot chocolate. There are a lot of amenities here which you simply will not find at most hotels. The train runs right by here and it's loud and shocking at first but it doesn't come by that often and you get used to it. Inside the trailer, aside from the train, the grounds are extremely quiet. This is a fun place and something different. The location is great and you get a lot of value for your money.

we returned for several days for a family reunion close by.....they are undergoing a big renovation…read morethat just started and will last til november....reception is now in the former dining area, and the free breakfast is on the 3rd floor.....the staff explained everything, and it was very well organized.....they continue to recycle, have coffee in the room, and it's clean and comfortable...the breakfast is superb.....thx

Although this property is off the beaten path from US-101 (20 minutes plus,) it was one of the best…read moreHIE's I've ever stayed. Every staff member is super nice, always greeting guests with a smile. The entire property is spotless. Maybe they went through a renovation, perhaps, but even under the beds were zero dust -- a spot usually neglected by housekeeping. Not here, it seems. Amenities were replenished ((hand soap, shampoo, etc.,) as well. Everything worked flawlessly (mini fridge, both TVs, and A/C.) The free breakfast area is also well-stocked and fresher than most HIE properties. It's your typical selections, but well tended to. The loss of a star was due to the lack of a hot shower. The water temperature was warm enough to get by, but not where it should be. Ample, well lit parking, front and rear. Plenty of take-out options just across the street, too.

Coming back to this hotel after years of trips here as a kid I was sad to say this trip was not as…read moregood as it could have been. The room was non smoking yet the room smelled of smoke. The staff seemed very unorganized when it came to checking in. With the key cards needing to be created you would think that the maintenance guy wouldn't take it with him. The breakfast room you will need a voucher. Years past it was included. The beds were comfortable and the staff was able to change the sheets quickly when I called after a spill occurred. Maid service was excellent. There is an ice machine that was helpful in filling our ice chest. I think next year we will find another hotel that has better customer service and prettier landscaping. The place was super dusty.

Made a reservation for a friend, called three times sent seven emails. Not once was it mentioned…read morethat they literally close at 9pm and you can not check in. When I called the next day and inquired the woman said oh sorry my associate did not mention it and your room for the second night is not available now. They can not work the email attachments I sent multiple times and they do not advise of crucial information.