Maybe one of the nicest, honest guys I've met in a long time. Larry Porch is the real deal -- a professional and a vet that needs the work this year with everything going on. He responded in an hour, explained every little detail to me, and had my furnace up and running again in an hour. His price was refreshingly fair and, as a result, I will use him again and recommend him to anyone that asks. Already dropped a referral on the Nextdoor app. read more

Stay away. This man has a violent temper when you question his work. He came and reinstalled our HVAC unit after we discovered it had been leaking through the floor into the downstairs ceiling. This was over the winter. It took him an eternity to put it back together, over three days, to a tune of $3,000. We could have basically bought a brand new unit for that price. The outside thermostat, which we never had a problem with before, was all of a sudden broken after he did the reinstall. Fast forward to spring and hotter temperatures. We noticed the drain pan was full of water again, and there was a leak in one of the pipes that runs the water out of the house from the drain pan. We would not have tested the AC in the winter, obviously. We called him out to repair it, since this was not an issue we had before he reinstalled the unit. He came out and applied glue to the leaking joint and blew out the drain lines, claiming they were clogged, and charged us $180 for it. The next day, we check on the leak, and it's *worse* than it was before. Water just steadily flowing all over the floor from the spot where he glued the joint together. Before his "repair," it had been a very small leak. We called him out again, and requested he replace the entire piping and do the work correctly. When he came back, I had a chance to speak to him and he got angry because I questioned his work, which is my right to do as a customer, and broke the door to my A.C. closet in a violent outburst because he couldn't deal with his work being questioned, repeat repair work that should have been done correctly the first time he came out. He is completely unprofessional and has no idea what he's doing. Couple that with his inability to maintain a professional and courteous manner with customers leads me to warn anyone looking at him for repair work to take your business elsewhere. read more

Mr. Porch came out on the day after Christmas in the snow and ice to repair my furnace that had quit working. The company that installed it would not come out because of the weather and they are a much larger firm. Anyway Mr. Porch found the problem immediately and made the needed repairs. He is honest in his assessment and his prices are very reasonable. If you are looking for a good HVAC person/company this is the company you should call. I will be using his services now since the other company (M.E. Flow refused to come out). read more

I called Loudoun Refrigeration Company at 12:30PM on July 3rd because the other company that was schedule to come didn't show up. I left a voice mail and less than 1Hr Larry called me back. We spoke for 5 min. and he gave some ideas of the problems that I suspected while I did mu research. The reason that I chose him is because me made him available to come on the same day (as other companies could send any technical person until the following week. He explained what he was doing during the troubleshooting, the problem and the solutions available. He recommended the cheapest solution and provided a guaranty in case does not work. I'd recommend his service. read more

Larry was very professional and fixed our tenant's heating system same day. Very friendly and clear on the explanation on the broken part. Highly recommend. read more

OK, I got three bids / had three interviews with HVAC companies, two much larger companies, and this smaller company. I definitely made the right choice, and I'm very happy with the work. Larry, the owner did the bid and the actual work. The other two larger companies (both late for their appointments to give me quotes, where Larry was 15 minutes early), had sales guys come out, trying to sell me much higher SEER systems that my townhouse wouldn't actually be able to benefit from. So not only was his bid far lower than the big companies (for the same condensing unit / coil, so it'd be an apples to apples comparison), but he said that my furnace is in great condition, and that i'd be crazy to replace it for no reason (other than it being old)..so, I didn't replace it and just replaced the A/C unit. Anyhow, he got me quotes for different systems of my choosing, and I went with a 13 Seer (thats all my house would be able to benefit from) Lennox Merit System (13ACX-036-230-17) and matching coil (CX34-38A-6F). He called different suppliers in the local area, got parts availability, and prices, and then gave me a number on the spot after hanging up. After hearing him talk about everything for almost an hour, talking about what vendors he liked, why, experiences that he's had, and about his 30 yrs in the industry around the Loudoun area, I was sold. Don't get me wrong, the massive price differential between quotes helped too, but I already had an idea of his work ethic, which is why I even called his company (now just him) to bid. I let him know that he had the work, and he immediately left to go to get the parts from the suppliers. He was back in about an hour and a half and actually had the old unit out and the new one on "pump ups", before I even knew he was back. Anyhow, regarding how I knew about his work ethic. So when another company came a few weeks earlier to fix my broken system (I wrote a review for them as well), drained me, and then the problem wasn't fixed, I called him among others for a second opinion, and he immediately started troubleshooting with me on the phone, without me asking him to (I just called to get an idea of what other local companies are charging for R-22), and he spent 10 minutes discussing the issue, at which point he said he'd narrowed it down, but to be sure, he'd need to hook up diagnostics. Anyhow, from there, I left on a business trip for two weeks, so nothing happened until I got back, and I eventually decided that after 8 yrs, its probably time to get rid of my builder grade York system anyhow, so I got three quotes, and made my decision. So if I'm so happy, why only four stars? Well, there are a couple of reasons. One, when he came back an hour or so after he bid, he came back with the wrong unit that wasn't the Lennox Merit. We immediately called his supplier, and they told him that they switched it because of a mismatched coil (I could hear the guy on the other end of the cell phone), either way, he said that I wasn't happy, and immediately returned it and got the correct unit (though they said it would cost $400 more - we didn't like that) After they worked it out, the supplier ate half of the cost, and I guess Larry ate the other half, because the amount on the bill didn't change. The other reason for only four stars is that Larry was kind of messy. He got some mud on the carpet (he apologized and said he cleaned it, but we have two rug cleaners, so we cleaned it up before he came back in the morning), and spilled some oil from the old unit on the grass, when taking it back to his truck. For the price that we got and the quality of the work though...I don't mind running the vaccuum after him.. That and he did a bit of extra work too. We have an 18"x18" 'return' on the 2nd floor, but there was only a 9"x9" hole cut in it for some reason (guessing because maybe a kid could crawl/fall into it if they figured out how to open the vent), which was restricting air flow. It took him a while, but he cut it out flush and now all is well. Overall, great work and I'd recommend him to all of my friends that are in the area. I'd definitely have him back for any further work, but hopefully I wont need anyone back here for A/C or furnace related issues. read more

Sunday morning we realized that our AC had stopped working. We immediately got on Angie's List and called 4 different A-rated repair companies. Two never called us back, one called back 5 hours later, and Mr Portch of Loudoun Air Conditioning & Heating actually answered his phone. He was on another job but he took our info and came to our house right afterwards. He did a quick diagnostic and determined that we had a bad capacitor. Unfortunately he didn't have anymore of that model on his truck but he could get one the next day. He set an appointment with us for first thing the next morning (Monday) and he showed up on time and fixed the problem in about ten minutes, and apologized that it took so long to get done... Mr Portch was very professional and friendly, he was straight with us, his prices are very fair, and he was funny. If we ever have problems in the future, this is the only place we're going to call!! read more

New Years Day I woke up to no heat and tried to troubleshoot my furnace problem. I could not get it fixed on my own. I called Loudoun Refrigeration Heating & Air Conditioning and they assisted me over the phone and got me back up and running. To go that far over the phone and not try to get an in-home service call out of it is very nice. This type of work ethic is what will make me call them back in the future if I ever have any problems. Thanks so much. read more